Domestic Travel Assistance Plan

1. What is Domestic Travel Assistance Plan– Specially designed for IndiGo Passengers? 
Domestic Travel Assistance Plan– Specially designed for IndiGo Passengers only while you are booking your flight/s on www.goindigo.in the same is available on the purchase path while making a booking.

2. Who can purchase Domestic Travel Assistance Plan?   
Any Indian domestic passenger traveling within India can purchase Domestic Travel Assistance Plan, while booking their flights on www.goindigo.in.

Foreign passengers holding passports of any other country other than India can purchase Domestic Travel Assistance Planif they have FRRO, PIO or OCI Card and are traveling within India.

3. Is there an age limit to be covered under Domestic Travel Assistance Plan? 
Yes, the passenger must be at least 2 years on the date of travel. The Maximum age is 70 years of age as on date of travel.

4. Can I purchase Domestic Travel Assistance Planif I'm traveling for more than 60 days?  
No, Domestic Travel Assistance Plancovers the passenger/s for a period of 60 days from the date of inception of policy which is the date of commencement of journey after booking their tickets on IndiGo. In case of a round trip purchased on IndiGo the coverage will end with the return journey to the originating airport or 60 days from the date of commencement of policy whichever is earlier.

5. Am I covered under Domestic Travel Assistance Planif I board a connecting flight to a different destination
Coverage like trip cancellation, trip delay is only limited to flights booked through IndiGo. Other coverage is applicable during the validity period of the policy.

1. Who would be the beneficiary under this policy?

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the accident death and dismemberment Benefit. All other benefits will be payable to the Insured Person.

2. What kind of benefits do I get with Domestic Travel Assistance Plan?    
For more detailed information about the benefits available under Domestic Travel Assistance Plan, please visit our Product Description and Policy wording section.

Below is a quick summary of what these benefits mean:

*All benefits are subject to the terms and conditions of the Domestic Travel Assistance Plan– Specially designed for the passengers of IndiGo.

• Personal Accident (Death + PTD + PPD)

This benefit compensates the legal heir of the person in case of the death of the insured or dismemberment of any body parts. For details please read the Policy wording section

• Emergency Accident Medical Reimbursement

This benefit reimburses your medical bills (up to Rs 50,000) if you are involved in an accident during your trip and need medical attention. For details please read the Policy wording section

• Baggage Loss

This benefit reimburses you up to Rs 10000 if your luggage is lost while in the custody of the common carrier. For details please read the Policy wording section

• Trip Cancellation & Trip Interruption

These benefits pay up to the total cost of your IndiGo flight if you need to cancel your trip due to sickness, injury or loss of an immediate family member. For details please read the Policy wording section

• Trip Delay

This benefit compensates you financially for time lost if your flight is delayed beyond a period. For details please read the Policy wording section

• 24-hour Assistance Service

This benefit gives you access to a 24-hour emergency assistance line. For details please read the Policy wording section.

3. How will my accidental medical expenses be paid under Domestic Travel Assistance Plan?    

You will be reimbursed for accidental medical expenses incurred as a result of a covered accident as detailed in the terms and conditions.

4. If I meet with an accident during the trip for how long will the medical treatment be available?  
If you meet with an accident during the trip the policy provides for medical expenses necessarily incurred for treatment up to the validity of policy i.e end date appearing on policy or return to originating city whichever is earlier.

5. Does Domestic Travel Assistance Plancover sports and other similar activities?  
No, Domestic Travel Assistance Plandoes not cover sports and similar activities. For more details, please refer to the terms and conditions of coverage.

6. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?    
The Trip Cancellation Benefit is only applicable for reasons covered in the full terms and conditions. Covered reasons include, illness, injury requiring 24 hrs Hospitalisation or death involving you, your immediate family member. Pre-existing Conditions are not covered.

7. Does the policy cover pre-existing conditions?    
No the policy does not cover any pre-existing conditions or complications arising there from.

8. What does my Baggage loss Benefit cover?    
The Baggage loss coverage is available only if entire baggage has been lost while in custody of the common carrier terms and conditions. 

1. How do I file a claim?  

For Claim Assistance -

TRAWELLTAG COVER-MORE.
4th Floor, Mistry Bhawan, 122, Dinshaw Vacha Road,

Churchgate, Mumbai - 400 020. T: + 91 22 6602 2670 / 4090 1544

E: claims@trawelltagindia.com

2. How long is the claim processing time?    
Claims will be processed within 15 working days after you've submitted all required documentation.

3. What is the time limit for filing a claim? 
All claims must be submitted to TRAWELLTAG COVER-MORE within 15 days from the expiry of the policy

4. What do I do if I have any question on claims settlement?    
Please send a mail to claims@trawelltagindia.com  or Call T: + 91 22 6602 2670 / 4090 1544

1. What do I do if I encounter an accident while covered?    
Contact:
TRAWELLTAG COVER-MORE.
4th Floor, Mistry Bhawan, 122, Dinshaw Vacha Road,
Churchgate, Mumbai - 400 020. T: + 91 22 6602 2670 / 4090 1544
E: claims@trawelltagindia.com

2. Can I cancel my Domestic Travel Assistance Plan?    
Domestic Travel Assistance Planis non-cancelable.

3. Is Domestic Travel Assistance Planrefundable?   
Domestic Travel Assistance PlanCharges is non-refundable.

4. Once I purchase the policy can I change the date of my travel?    
Domestic Travel Assistance Plancannot be changed once issued even if you are postponing or extending your trip.

5. Do I have to carry a copy of my Certificate of Insurance with me when traveling?    
We encourage you to carry a copy of your Certificate of Insurance.

6. What do I do if I did not receive or lost my Certificate of Insurance?    
Your Domestic Travel Assistance Plan was successfully processed if it is reflected on the Confirmation Page and in your IndiGo Itinerary

To get a copy, simply call at our call center: 67166363 or

Email at – Indigo@trawelltagindia.com along with your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase.

The policy will be emailed to the email address provided by you.

7. Where can I get the full terms and condition of my Domestic Travel Assistance Plan?   
The Full Terms and Condition of your Domestic Travel Assistance Planis available in our Policy wording section