Terms and Conditions
I. Introduction
a) InterGlobe Aviation Limited (“IndiGo”) may vary these terms and conditions from time to time by posting details of the changes on IndiGo’s website (www.goindigo.in).
b) The person purchasing and availing the lounge services (“Customer”) will be responsible for complying with these terms and conditions.
II. Access to Airport Lounge
a) The lounge services and facilities are operated by various third-party airport lounge operators and provided to the Customer by Dreamfolks Services Limited (“Dreamfolks”). The E-Certificate (defined hereinbelow) is generated and issued by our partner aggregator Dreamfolks. For details regarding the domestic and international airport lounge locations where the lounge services can be availed by the Customers, please refer to IndiGo’s website (www.goindigo.in).
b) Lounge access can be purchased by Customers only through IndiGo’s website, either at the time of flight booking, or at any time thereafter using the PNR details, up to 12 (twelve) hours before the scheduled departure of the flight. IndiGo may amend the lounge access fee from time to time.
c) Access to a Lounge (defined hereinbelow) at any airport location is subject to availability and varies from lounge to lounge.
d) In order to access the lounge booked by a Customer (“Lounge”), the Customer must provide, at the reception desk of the Lounge, on the date of departure: (i) a valid photo identification card; and (ii) a valid lounge access voucher issued by Dreamfolks and delivered to the Customer by IndiGo (“E-Certificate”). IndiGo and/or airport lounge operator reserves the right to deny access to Lounge and service offerings at Lounge if a valid identification card and E-Certificate are not presented at the Lounge.
e) The E-Certificate will be issued to Customers on a per airport terminal and per passenger basis. Therefore, each E-Certificate shall be valid for providing access only to 1 (one) Lounge (among the option of lounges mentioned on the E-Certificate at a particular airport terminal), for 1 (one) person whose name is mentioned on such certificate. Each E-Certificate has a unique number and a unique QR Code printed on it and the Customer can avail of access to only 1 (one) Lounge at the pre-selected airport location.
f) The E-Certificate is non-cancellable, non-transferable and non-refundable, save that the lounge access fee will be refunded in case of cancellation of a flight booking.
g) The E-Certificate cannot be exchanged for cash or any other promotional program or offers of IndiGo.
h) The purchase of Lounge access at any Lounge specified on IndiGo’s website through IndiGo’s sales channels is not available for group bookings.
i) Customers to please note that the usage of a Lounge is governed by the terms and conditions of the respective lounge and/or the relevant airport lounge operator.
j) IndiGo flight schedules and timings are subject to regulatory approvals and change(s).
k) IndiGo shall not be liable for any loss or damage that may be suffered by a Customer, directly or indirectly, as a result of purchasing lounge access at any Lounge. All complaints, claims, disputes, concerns and issues, regarding the lounge service at a particular Lounge, should be taken up directly with Dreamfolks (www.dreamfolks.in). IndiGo shall in no manner be responsible for the same.
l) The lounge services and facilities are being provided by Dreamfolks to Customers. IndiGo is merely facilitating the sale of such services through various sales channels of IndiGo and is not involved in and shall not be liable for provision of lounge services and facilities to the Customer.
m) For queries or complaints regarding access to a particular Lounge and service offerings at such Lounge, please contact: (a) helpline number of Dreamfolks – 1800 123 4109; (b) Dreamfolks email id - helpdesk@dreamfolks.in.
n) By purchasing lounge access, the Customer: (i) unconditionally and irrevocable agrees to these terms and conditions; and (ii) acknowledges that its personal data including name and geographic location, may be shared by IndiGo with Dreamfolks and/or airport lounge operators in accordance with IndiGo’s privacy policy (https://www.goindigo.in/information/privacy.html?linkNav=privacy_footer).
o) Lounge access will be governed by and construed in accordance with applicable laws in India, and all matters related to lounge access are subject to the exclusive jurisdiction of the courts at New Delhi.
III. Lounge Facilities and Services
a) Internet facilities may be provided by the airport lounge operator or another third-party at the Lounge, subject to availability and IndiGo is not responsible in any manner for the provision of such services. IndiGo does not represent or warrant that the computer facilities or internet access offered through the Lounge are free from computer viruses or other defects. IndiGo is not liable for any third-party content on the internet that Customer may find offensive or defamatory. The Customer is responsible for maintaining the security of all log-in identification information made available to the Customer to access the internet or computer facilities in the Lounge. IndiGo is not liable for any security breaches suffered by the Customer when using the internet, including information security breaches, and is not liable for any loss or damage suffered as a result of the unavailability of the internet or computer facilities, including interruptions during use.
b) Business centers/meeting rooms may be available in the Lounge, subject to availability. Meeting room reservations can be booked by contacting airport lounge staff at reception.
c) IndiGo will use reasonable endeavours to advise the Customer of any material changes by publishing the changes on www.goindigo.in.
d) IndiGo makes no representation as to the quality of provision of services provided by airport lounge operators.
e) IndiGo reserves the right to withdraw / discontinue provision of lounge access to Customers for all airport locations or at any airport terminal, without any prior notice to the Customers. However, in the event lounge access is discontinued by IndiGo at any/ all airport terminal(s). IndiGo will either ensure that the E-Certificates issued before such discontinuation of service are redeemable or refund the lounge access fee for such discontinued service, in full, to the Customer.
