International Travel Assistance Plan

1. How do I purchase International (excluding USA and Canada) Travel Assistance Plan?

You can purchase International (excluding USA and Canada) Travel Assistance Plan, only while you are booking your flight/s on www.goindigo.in, the same is available on the purchase path while making a booking.

 2. Who can purchase International (excluding USA and Canada) Travel Assistance Plan?

Any Indian passenger traveling outside India can purchase International Travel Assistance Plan, while booking their flight/s on www.goindigo.in.

Foreign passengers holding passports of any other country other than India can purchase International Travel Assistance Plan only if they have FRRO, PIO or OCI Card traveling from India.

3. Which sectors are applicable under International (excluding USA and Canada) Travel Assistance Plan?

All Europe sectors can be booked under International (excluding USA and Canada) Travel Assistance Plan

4. Am I covered under the International (excluding USA and Canada) Travel Assistance Plan if I book Turkish airline operated flight booked on www.goindigo.in ?

Yes, International (excluding USA and Canada) Travel Assistance Plan covers flight operated by Turkish airline provided ticket is booked through www.goindigo.in for Europe sectors. 

5. Is there an age limit to be covered under International (excluding USA and Canada) Travel Assistance Plan? 

Yes, the passenger must be 3 year on the date of travel. The Maximum age is 70 years of age as on date of travel.

6. Can I purchase International (excluding USA and Canada) Travel Assistance Plan if I'm traveling for more than 90 days?

No, International Travel Assistance Plan covers the passenger/s for maximum period of 90 days from the date of inception of policy which is the date commencement of journey after booking their tickets on IndiGo. In case of a round trip purchased on IndiGo the coverage will end with the return journey to the originating station or 90 days whichever is earlier. 

7. Am I covered under the International (excluding USA and Canada) Travel Assistance Plan if I board a connecting flight to a different destination

International Travel Assistance Plan will cover journey till the period opted or specified in the certificate.

 8. Who would be the beneficiary under this policy?

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accident death and dismemberment Benefit. All other benefits will be payable to the Insured Person.

9. What do I do if I encounter an accident or sickness while abroad?

Please call on 844-691-8883 (For Canada), 844-691-8885 (For USA) or +91 120 4593503
Email at claims@bhartiaxagi.com                             
If you would like to file a claim for reimbursement after you have returned to India, please contact on:
T: + 91 124 626 1205 / 124 626 1206
E: claims@trawelltagindia.com

10. Can I cancel my International (excluding USA and Canada) Travel Assistance Plan? 

International Travel Assistance Plan is non-cancelable.

 11. Is International Travel (excluding USA and Canada) Assistance Plan refundable?  

International Travel (excluding USA and Canada) Assistance Plan charges is non-refundable.

12. Once I purchase the Assistance Plan can I change the date of my travel?

You need to contact Indigo customer care for any changes required in certificate.

13. Do I have to carry a copy of my Certificate of Insurance with me when traveling?

We encourage you to carry you to carry a copy of your Certificate of Insurance. Please however ensure that you have at least your Certificate Number and the 24-hour assistance service number.

14. What do I do if I did not receive or lost my Certificate of Insurance?

Your International Travel Assistance Plan was successfully processed if it is reflected on the Confirmation Page and in your IndiGo Itinerary
To get a copy, simply call at our call center: 91 124 626 1205 / 124 626 1206 or
Email at Indigo@trawelltagindia.com along with your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase.
The certificate will be emailed to the email address provided by you.

15. Where can I get the full terms and condition of my International Travel Assistance Plan?

The Full Terms and Condition of your International Travel Assistance Plan is available in our Policy wording section.

16. What kind of benefits do I get with International (excluding USA and Canada) Travel Assistance Plan?

For more detailed information about the benefits available under International (excluding USA and Canada) Travel Assistance Plan, please visit our Product Description and Policy wording section. Below is a quick summary of what these benefits mean:

Trawelltag Cover More provides you with comprehensive travel assistance and insurance.

Pre-existing coverage in case of life threatening situation is covered up to 10% of emergency medical sum insured or maximum of USD 10000 whichever is less.

 *All benefits are subject to the terms and conditions of the International Travel Assistance Plan – Specially designed for the passengers of IndiGo.

I. Travel assistance including insurance is valid only during the travel period within Europe countries

II. To avail assistance services, contact: 91 124 626 1205 / 124 626 1206

Personal Accidental Death and Dismemberment( 24 hrs)

This benefit compensates the legal heir of the person in case of the death of the insured or dismemberment of any body parts. For details please read the Policy wording 

• Emergency Medical Expenses Reimbursement

It covers both Hospitalisation and outpatient department (OPD) treatment expenses, subject to the terms and conditions. For details please read the Policy wording section.

• Emergency Medical Evacuation & Repatriation of Remains

This benefit will cover cost incurred for an ambulance or any other emergency transportation and medical evacuation services, the transportation expenses would be limited to transporting the Insured from the place of loss to the nearest appropriate medical facility while traveling.

In the unfortunate event of the death of the Insured/ Insured Person whilst on a trip during the period of insurance, the Company shall, pay or reimburse the costs of transporting the mortal remains.

 For details please read the Policy wording section.

• Total loss of checked baggage

This benefit reimburses you up to sum insured specified under certificate if your luggage is lost while in the custody of the common carrier. For details please read the Policy wording section.

• Trip Cancellation & Trip Interruption

These benefits pays the cost of your IndiGo flight up to Sum Insured shown on policy certificate if you need to cancel your trip due to sickness, injury or loss of an immediate family member. For details please read the Policy wording section.

17. What are the travel assistance services that I’m entitled to avail?

You can avail the following travel assistance services:

I. Medical Assistance: 24x7 emergency assistance during travel including telephonic medical assistance

II. Concierge assistance: Pre-trip information, weather forecast, roadside assistance, dining referral and entertainment information, etc., during the stay

III. Family protection: 24x7 medical assistance, domestic roadside assistance including vehicle breakdown services and concierge services such as dining reservation assistance, home movers, etc., for family back home.

IV. Travel Insurance: Comprehensive Insurance benefits underwritten by an IRDA approved Insurer

18. Does International Travel (excluding USA and Canada) Assistance Plan cover sports and other similar activities?

No, International Travel Assistance Plan does not cover sports and similar activities. For more details, please refer to the terms and conditions.  

19. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?

The Trip Cancellation Benefit is only applicable for reasons covered in the full terms and conditions. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, and/or an immediate family member. Pre-existing Conditions are not covered. 

20. Does the policy cover pre-existing conditions?

No the policy does not cover any preexisting conditions or complications arising there from.

1. What do I do if I encounter an accident or sickness while abroad?    
Please call on 844-691-8883 (For Canada), 844-691-8885 (For USA) or +91 120 4593503
Email at claims@bhartiaxagi.co.in
If you would like to file a claim for reimbursement after you have returned to India, please contact on:
T: + 91 22 6602 2670 / 4090 1544
E: claims@trawelltagindia.com

2. Can I cancel my International Travel Assistance Plan?    
International Travel Assistance Plan is non-cancelable.

3. Is International Travel Assistance Plan refundable?    
International Travel Assistance Plan charges is non-refundable.

4. Once I purchase the policy can I change the date of my travel?    
International Travel Assistance Plan cannot be endorsed once issued even if you are postponing or extending your trip.

5. Do I have to carry a copy of my Certificate of Insurance with me when traveling?    
We encourage you to carry you to carry a copy of your Certificate of Insurance. Please however ensure that you have at least your Certificate Number and the 24-hour assistance service number.

6. What do I do if I did not receive or lost my Certificate of Insurance?    
Your International Travel Assistance Plan was successfully processed if it is reflected on the Confirmation Page and in your IndiGo Itinerary
To get a copy, simply call at our call center: 67166363 or
Email at Indigo@trawelltagindia.com along with your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase.
The policy will be emailed to the email address provided by you.

7. Where can I get the full terms and condition of my International Travel Assistance Plan?    
The Full Terms and Condition of your International Travel Assistance Plan is available in our Policy wording section.

1.  What do I do if I encounter an accident or sickness while abroad?    
Please call India Business Travel Accident Policy For Rest of the world policies excluding the Americas: +603-8991-2012/14 (Toll Worldwide)

Email at - customersupport@tata-aig.com

If you would like to file a claim for reimbursement after you have returned to India, please contact Tata AIG on the below details:

Mumbai – 6693500 Delhi – 66603500 Bangalore – 66500001 Pune – 66014156 Chennai – 66841050 Hyderabad – 66629882 Ahmedabad – 66610201.

2.  Can I cancel my India Business Travel Accident Policy?    
India Business Travel Accident Policy is non-cancelable.

3.  Is India Business Travel Accident Policy refundable?    
India Business Travel Accident Policy premium is non-refundable.

4.  Once I purchase the policy can I change the date of my travel?    
India Business Travel Accident Policy cannot be endorsed once issued even if you are postponing or extending your trip.

5.   Do I have to carry a copy of my Certificate of Insurance with me when traveling?    
We encourage you to carry you to carry a copy of your Certificate of Insurance. Please however ensure that you have at least your Certificate Number and the 24-hour assistance service +603-8991-2012/14 (Toll Worldwide).

6.  What do I do if I did not receive or lost my Certificate of Insurance?    
Your India Business Travel Accident Policy was successfully processed if it is reflected on the Confirmation Page and in your IndiGo Itinerary

To get a copy, simply call at our call center Call Tata AIG Call Centre

• At Toll Free No 1800 119966 from BSNL/MTNL Landline
• You may also call at these local helpline numbers in your respective cities from any other line: Mumbai - 66939500 ,  Delhi – 66603500 , Bangalore – 66500001 , Pune – 66014156 , Chennai – 66841050 , Hyderabad – 66629882 , Ahmedabad - 66610201
• Email at - customersupport@tata-aig.com
• Write to: Tata AIG General Insurance Co Ltd, Policy Holder Services, P. O. Box No. 4907, Chakala MIDC- Post Office, Mumbai 400093 and mention your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase.

The policy will be emailed to the email address provided by you.

7.  Where can I get the full terms and condition of my India Business Travel Accident Policy?    
The Full Terms and Condition of your India Business Travel Accident Policy is available in our Policy wording section.

1. What kind of benefits do I get with International Travel Assistance Plan?    
For more detailed information about the benefits available under International Travel Assistance Plan, please visit our Product Description and Policy wording section.

Below is a quick summary of what these benefits mean:

*All benefits are subject to the terms and conditions of the International Travel Assistance Plan – Specially designed for the passengers of IndiGo.

Pre-existing coverage in case of life threatening situation is covered up to 15% of emergency medical expenses or USD 25000 whichever is less

I. Travel assistance including insurance is valid only during the travel period within Asian countries including UAE.

II. To avail  assistance services, contact: +91 22 6716 6363 / 4090 1544

• Personal Accidental Death and Dismemberment( 24 hrs)

This benefit compensates the legal heir of the person in case of the death of the insured or dismemberment of any body parts. For details please read the Policy wording 

• Emergency Medical Expenses Reimbursement

It covers both Hospitalisation and outpatient department (OPD) treatment expenses, subject to the terms and conditions and after you pay 100USD as deductibles. For details please read the Policy wording section.

• Emergency Medical Evacuation & Repatriation of Remains

This benefit brings you back home to your loved ones if you are involved in an accident while traveling. For details please read the Policy wording section.

• Total loss of checked baggage

This benefit reimburses you up to Rs $500 if your luggage is lost while in the custody of the common carrier. For details please read the Policy wording section.

• Trip Cancellation & Trip Interruption

These benefits pays the cost of your IndiGo flight up to Sum Insured shown on policy certificate if you need to cancel your trip due to sickness, injury or loss of an immediate family member. For details please read the Policy wording section.

2. What are the travel assistance services that I’m entitled to avail?

You can avail the following travel assistance services:

I. Medical Assistance: 24x7 emergency assistance during travel including telephonic medical assistance

II. Concierge assistance: Pre-trip information, weather forecast, roadside assistance, dining referral and entertainment information, etc., during the stay

III. Family protection: 24x7 medical assistance, domestic roadside assistance including vehicle breakdown services and concierge services such as dining reservation assistance, home movers, etc., for family back home.

IV. Travel Insurance: Comprehensive Insurance benefits underwritten by an IRDA approved Insurer

3. Does International Travel Assistance Plan cover sports and other similar activities?  
No, International Travel Assistance Plan does not cover sports and similar activities. For more details, please refer to the terms and conditions.  

4. Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?  
The Trip Cancellation Benefit is only applicable for reasons covered in the full terms and conditions. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, and/or an immediate family member. Pre-existing Conditions are not covered.

5. Does the policy cover pre-existing conditions?    
No the policy does not cover any preexisting conditions or complications arising there from.

6. What does my Baggage loss Benefit cover?    
The Baggage loss coverage is available only if entire baggage has been lost while in custody of the common carrier terms and conditions.

1. How do I file a claim?

In the event of an insurance claim, you can download a copy of our Notice of Claim Form which is available Click here.
After completing, the same please fax or post it to the contact information indicated in the document.
Call: +91 124 626 1205 / 124 626 1206
E: claims@trawelltagindia.com

2. How long is the claim processing time?

Claims will be processed within 15 days working days after you've submitted all required documentation.

3. What is the time limit for filing a claim?

All claims must be submitted to underwriter within 30 days from the expiry of the policy.

4. What do I do if I have any question on claims settlement?

Please send a mail claims@trawelltagindia.com, or Call 91 124 626 1205 / 124 626 1206.