The amount has been deducted from my account however, I have not received the ticket?
There may be two types of situations where the amount may be deducted from your account but the ticket has not been generated:... Read More...
There may be two types of situations where the amount may be deducted from your account but the ticket has not been generated:
Situation 1: The amount has been deducted from my card/ account; however I have not received the ticket?
Situation2: The transaction has been captured by IndiGo via Net Banking, Maestro, ATM/Debit card, EzeClick, Citi Bank Reward Points, however, the ticket has not been generated.
The situations above can have one of the two following outcomes:
The amount received by us will automatically be refunded within 5 business days
In case it is not refunded then you may share the following Information with our call center team or contact our customer relations team via email (customer.relations@goIndiGo.in):
Transaction ID sent by IndiGo via email at the time of initiating the payment along with amount, date and time of transaction OR
PGI Reference number along with amount, date and time of transaction OR
Scanned copy of bank statement
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Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
