International Travel Guidelines

We are all set to fly you from India to destinations abroad and back to India as well. However, flying in the new normal comes with a new set of regulations. Please ensure you complete all the requirements so as to enjoy a hassle-free and safe journey throughout.

Note: Failure to comply with the Government regulations shall result in denied boarding. Fare component is non-refundable, non-airline taxes are refundable.

UAE

  • For passengers from Dubai to India

    1. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding UAE passports, and UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
    2. To know the detailed Indian guidelines for arrivals into India, please see ‘Arrivals into India’ section

    For passengers from India to Dubai

    1. UAE nationals, residents, others holding any type of visa or seeking visa on arrival shall be allowed to travel
    2. UAE residents who have Dubai issued residence visa must obtain GDRFA approval before travelling through https://smart.gdrfad.gov.ae/Smart_OTCServicesPortal/ReturnPermitService.aspx
    3. UAE residents holding residence visa issued through any other emirate are required to upload their Emirates ID number, passport, and nationality on https://uaeentry.ica.gov.ae/ to verify the authenticity of their travel. In order to be able to travel, customers must show a green status against their registration details on above website.
    4. Customers with UAE resident permits expired before 01st March 2020 shall not be permitted to enter UAE. They shall be required to obtain a new visa before travelling
    5. Customers holding UAE resident permits expired after 01st March, 2020 shall be permitted to enter UAE till 31st December with a condition that the customer shall get the visa revalidated within 30 days of arrival into the UAE
    6. UAE residents who have stayed outside the country for more than 180 days shall also be allowed to enter UAE
    7. Seamen shall be allowed to travel to Dubai with all necessary documents such as passport, CDC booklet, Guarantee letter, Ok to Board Letter and should be in possession of valid 96Hrs transit visa. Seamen intending to travel beyond UAE are currently not permitted to travel on our flights
    8. Customers must carry a negative PCR certificate in printed form, from a government-approved laboratory in India (ICMR) or a certified designated laboratory which is available on https://www.icmr.gov.in/pdf/covid/labs/COVID_Testing_Labs_10072020.pdf issued no more than 96 hours before departure. The certificate issued shall be duly signed and stamped by relevant authorities and must only be in English or Arabic. Hand written certificates shall not be permitted.
      • Note: Children under 12 years are exempted from Pre-COVID test
    9. All customers must undergo a PCR test upon arrival into Dubai as well
    10. Transit/transfer beyond UAE will not be permitted
    11. All customers must fill up two forms:
      • Self-health declaration to be filled and submitted to IndiGo during check-in
      • Quarantine undertaking form to be filled and submitted to authorities upon arrival into Dubai
    12. All customers must download the COVID-19 Dubai Smart App and generate a QR code on their device before entering Dubai. Click to download– Android & iOS versions of the App
  • For passengers from Sharjah to India

    1. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding UAE passports, and UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
    2. To know the detailed Indian guidelines for arrivals into India, please see ‘Arrivals into India’ section

    For passengers from India to Sharjah

    1. UAE nationals, residents, others holding any type of visa or seeking visa on arrival shall be allowed to travel
    2. Customers with UAE resident permits expired before 01st March 2020 shall not be permitted to enter UAE. They shall be required to obtain a new visa before travelling
    3. Customers holding UAE resident permits expired after 01st March, 2020 shall be permitted to enter UAE till 31st December with a condition that the customer shall get the visa revalidated within 30 days of arrival into the UAE
    4. UAE residents who have stayed outside the country for more than 180 days shall also be allowed to enter UAE
    5. Seamen shall be allowed to travel to Sharjah with all necessary documents such as passport, CDC booklet, Guarantee letter, Ok to Board Letter and should be in possession of valid 96Hrs transit visa. Seamen intending to travel beyond UAE are currently not permitted to travel on our flights
    6. Customers must carry a negative PCR certificate in printed form, from a government-approved laboratory in India (ICMR) or a certified designated laboratory which is available on https://www.icmr.gov.in/pdf/covid/labs/COVID_Testing_Labs_10072020.pdf issued no more than 96 hours before departure. The certificate issued shall be duly signed and stamped by relevant authorities and must only be in English or Arabic. Hand written certificates shall not be permitted.
      • Note: Children under 12 years are exempted from pre-Covid test.
    7. All customers must undergo a PCR test upon arrival into Sharjah and shall stay in self-quarantine until covid-19 test results are notified
    8. No quarantine is required for customers who test negative for the PCR test conducted on arrival
    9. Transit/transfer beyond UAE will not be permitted
    10. All customers must fill up the quarantine undertaking form and submit to authorities upon arrival into Sharjah
    11. All customers must download and register on the ALHOSN App
  • For passengers from Abu Dhabi to India

    1. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding UAE passports, and UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
    2. Customers departing from Abu Dhabi are required to be in possession of valid negative RT-PCR certificate issued no more than 96 hours before departure. Physical copy of the certificate is required to be submitted with airline representative at the time of check-in 
      • Note: Children under 12 years are exempted from pre-Covid test
    3. To know the detailed Indian guidelines for arrivals into India, please see ‘Arrivals into India’ section

    For passengers from India to Abu Dhabi 

    1. UAE nationals and residents are allowed to travel
    2. Customers seeking Visa on Arrival shall not be allowed to travel
    3. ICA or GDRFA approval is not required, however it is mandatory for the UAE residents to upload their Emirates ID number, passport, and nationality on https://uaeentry.ica.gov.ae to verify the authenticity of their travel. In order to be able to travel, customers must show a green status against their registration details on above website
    4. Seamen shall be allowed to travel to Abu Dhabi with all necessary documents such as passport, CDC booklet, Guarantee letter, Ok to Board Letter and should be in possession of valid 96Hrs transit visa. Seamen intending to travel beyond UAE are currently not permitted to travel on our flights
    5. Customers must carry a negative PCR certificate in printed form, from a government-approved laboratory in India (ICMR) or a certified designated laboratory which is available on https://www.icmr.gov.in/pdf/covid/labs/COVID_Testing_Labs_10072020.pdf issued no more than 96 hours before departure. The certificate issued shall be duly signed and stamped by relevant authorities and must only be in English or Arabic. Hand written certificates shall not be permitted
      • Note: Children under 12 years are exempted from pre-Covid test
    6. Residents must undergo a PCR test upon arrival into Abu Dhabi as well
    7. Transit/transfer beyond UAE will not be permitted
    8. All customers arriving into Abu Dhabi shall undergo mandatory 14 day home quarantine and will be provided with a medical wristband
    9. Following customers will be exempted from 14 day home quarantine
      1. Customers holding diplomatic passports
      2. Customers below the age of 18 years
    10. Symptomatic customers upon arrival into Abu Dhabi will have undergo 14 day institutional quarantine
    11. All customers must fill a health declaration form and submit it at the Immigration counter on arrival
    12. All customers must download and register on the ALHOSN App

Click here to view the updated schedule for flights between India and UAE.

Qatar

  • For customers from Qatar (Doha) to India

    1. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding Qatari passports, and Qatari nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
    2. To know the detailed Indian guidelines for arrivals into India, please see ‘Arrivals into India’ section

    For passengers from India to Qatar (Doha)

    1. Customer Categories Allowed to Travel
      1. Qatari Nationals, their spouses, children and companions arriving with them on the same flights
      2. Permanent Residency card holders and exceptional return permit holders
      3. GCC Nationals using their passports along with their companions under their sponsorship on the same flight
      4. Foreign Diplomats on mission to the State of Qatar, holders of Administrative IDs and staff of International Organizations
      5. Visitors with personal visit visa issued by Ministry of Interior holding exceptional return permit
    2. Visa on arrival is not available and customers seeking the same are not allowed to travel
    3. Customers travelling must carry an exceptional return permit allowing them to return to Qatar which will state the type and number of days of quarantine
    4. Customers travelling are required to be in possession of a confirmed hotel reservation in one of the designated quarantine hotels for a period of minimum 7 days or as stated in the exceptional return permit issued by the Qatar Government Authorities.
    5. The designated quarantine hotels can booked through Discover Qatar before arriving into the State of Qatar
    6. Customers are also required to undergo a PCR test on arrival
    7. Customer under hotel quarantine will be required to do a PCR test on day six of their quarantine, and according to the test result, customers will be required to follow procedures published on the Ministry of Public Health, Government of Qatar website
    8. Exceptional Entry Permit issued for Domestic staff, company sponsored and other workers will state that they need to hotel quarantine for 14 days. Staff must ensure that such customers be accepted in accordance with the hotel bookings as per the requirement stated on the “Exceptional Entry Permits”
    9. All customers must fill up two forms and submit upon arrival to the authorities
      1. Self-health assessment form
      2. Home Quarantine undertaking form
    10. All customers must download and register on the EHTERAZ app. Click to download – Android & iOS versions of the App
    11. Following customer categories are exempted from hotel quarantine
      1. Those over 55
      2. Those who have had an organ or spinal cord transplant
      3. Those who receive immunosuppressive therapy
      4. Those who suffer from heart disease
      5. Those who suffer from moderate to severe asthma
      6. Those who receive cancer treatment
      7. Pregnant women
      8. Babysitting mothers with children up to five years-old
      9. Those who suffer from kidney failure
      10. Those with chronic liver disease
      11. Those with lower limb amputation
      12. Those with disabilities who require support to carry out activities
      13. Disabled children and their mothers
      14. Those who suffer from epilepsy and receive treatment
      15. Those with diabetic foot
      16. Those with immediate relatives who have died in the 10 days prior to their arrival
      17. Those receiving treatment for mental and psychiatric illnesses, and people suffering from claustrophobia
      18. Those who suffer from diabetes and receive treatment
      19. Those who have high blood pressure
    12. For more details please visit Qatar Government Website

Click here to view the updated schedule for flights between India and Qatar.

Kuwait


  • For customers from Kuwait to India
    1. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding Kuwaiti passports, and Kuwaiti nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.20202.
    2. Customers departing from Kuwait are required to download and register themselves on Mosafer App before reaching the airport.
    3. To know the detailed Indian guidelines for arrivals into India, please see ‘Arrivals into India’ section

Maldives

  • For customers from India to Male

    1. Customer Categories Allowed to Travel
      1. Tourists and Short Term Visitors
      2. Maldivian Nationals
      3. Expatriates and their dependants with work permit
      4. Holders of a valid work permit or work visa
      5. Holders of any other resident permit of Maldives
    2. RT PCR Guidelines
      1. Customers travelling for the purpose of tourism and short term visitors on Business Visa or Sponsorship approval are not subjected to a 14 day quarantine however must be in possession of RT PCR negative certificate in English issued no more than 72 hours before departure
      2. Following categories of customers are exempted from pre arrival RT PCR requirements
        1. Maldivian Nationals
        2. Holders of a valid work permit or work visa
        3. Holders of any other resident permit of Maldives
        4. Infants who of are of less than 1 year of age
        5. Customers travelling on Dependent, Student and Marriage Visa
      3. Customers are required to submit a health declaration within 24Hrs of their departure on https://imuga.immigration.gov.mv/ and obtain a QR code. Customers falling under the category of pre-arrival RT-PCR required shall be required to attach a copy of their negative test result while completing their health declaration on the portal. The QR code obtained to be made readily available for verification by immigration upon entry in Maldives
    3. Guidelines for all customers except tourists
      1. Register on ‘haalubelun' portal (https://haalubelun.hpa.gov.mv)
      2. After registration, request for home quarantine through ‘haalubelun' portal
      3. Home quarantine period will be 14 days and should be arranged by the customer himself
      4. Daily reporting of health status through ‘haalubelun' portal
      5. Customers must leave for the islands on the same day of arrival or if intended to stay in the mainland due to unavailability of transport, must have a booking on the HPA approved guest houses or hotels
    4. Guidelines for Tourists
      1. Customers travelling for the purpose of tourism must have confirmed reservation at a resort. As of now resort stay is must as stay on the mainland is not permitted
      2. Customers must be in possession of valid return ticket

    For customers from Male to India

    1. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding Maldivian passports, and Maldivian nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.20202.
    2. Customers are required to submit a health declaration prior to their departure on https://imuga.immigration.gov.mv/ and obtain a QR code. The QR code to be made readily available for verification by immigration upon exit from Maldives
    3. To know the detailed Indian guidelines for arrivals into India, please see ‘Arrivals into India’ section

Flying into India: State-wise guidelines

  • For customers from Foreign Airport to West Bengal

    1. All customers should have an active Indian local SIM. They can use their existing active local sim, or ask their relatives/family members to activate their local sim before arrival, or they can buy a new sim card from the airport.
    2. All customers travelling to India and arriving at any of the airports in West Bengal, on charter flights only, are required to submit self-declaration online on Air Suvidha portal at least 72 hours before the date of travel
    3. AAll customers must carry a negative RT-PCR test report issued within 96 hours of the departure and must upload the same on Air Suvidha portal at least 72 hours before departure. Post submission, passengers shall be issued approval/NOC, subject to the fulfilment of criteria laid down by the State Health Authorities. If the approval/NOC is applied within 72 hours of departure, timely approval may not be guaranteed
    4. All passengers must carry the original RT-PCR negative certificate and the copy of approval/NOC received on Air Suvidha Portal
    5. All passengers are required to undergo a mandatory home quarantine for 14 days
    6. Passengers not carrying the RT-PCR negative certificate and the approval/NOC shall not be allowed to travel
    7. Asymptomatic passengers carrying RT-PCR negative report/certificate shall be allowed to take onward flight
    8. For detailed guidelines issued by State Government, click here.
    9. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding UAE passports, and UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
  • For customers from Foreign Airport to Karnataka

    1. All customers should have an active Indian local SIM. They can use their existing active local sim, or ask their relatives/family members to activate their local sim before arrival, or they can buy a new sim card from the airport.
    2. All customers travelling to India and arriving at any of the airports in Karnataka are required to submit self-declaration online on Air Suvidha portal at least 72 hours before the date of travel.
    3. All customers must have the Aarogya Setu app, Quarantine Watch app and Apthamitra app downloaded on their mobile phones. Click here to download
    4. All customers shall be screened for COVID-19 symptoms, upon arrival into Karnataka
    5. All customers who are found asymptomatic upon arrivals must undergo a mandatory Home Quarantine for 14 days
    6. All customers who are found symptomatic upon arrivals shall be sent to Dedicated COVID Health Centre (DCHC) for further testing.
    7. If the test result is positive, customers shall be further advised for home isolation or shall be shifted to medical facility as found appropriate by competent authorities
    8. If the test result is negative, they shall be required to undergo home quarantine for 14 days
    9. Business and/or short term visitors intending to stay in Karnataka for less than 48 hr, shall be exempted from the Quarantine and COVID-19 test
    10. Business and/or short term visitors intending to stay in Karnataka for more than 48 hr. but less than 7 days shall be exempted from quarantine provided they get tested for COVID-19 upon arrival and the test results are negative
    11. Business and/or short term visitors intending to stay in Karnataka shall be exempted from Quarantine provided they are able to present the following documents:
      1. RT-PCR negative test result certificate
      2. Confirmed return ticket dated not more than 7 days from the date of arrival
      3. Document/s pertaining to the purpose of visit/invitation letter
      4. Place of stay / Hotel reservation
      5. Valid visa
    12. Students writing exams in Karnataka shall be exempted from home quarantine after testing negative by RAT or if they submit a negative RT-PCR test report conducted within 96 hours prior to undertaking the journey
    13. Customers wanting to take onward flight to any other state, shall be allowed to do so provided that are found asymptomatic and agree to undergo home quarantine for 14 days after reaching their final destination
    14. For detailed guidelines issued by State Government, click here
    15. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding UAE passports, and UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
  • For Customers from Foreign Airport to Telangana

    1. All customers travelling to India and arriving at any of the airports in Telangana, on charter or vande bharat flights, are required to submit self-declaration online on Air Suvidha portal at least 72 hours before the date of travel 
    2. All customers must mandatorily fill up below forms and submit upon arrival to the authorities
      1. One copy of Indian APHO form to be filled and submitted to officials on arrival
      2. Hotel quarantine undertaking form to be filled in triplicate and submitted to the officials on arrivals
    3. All customers landing into Telangana state will undergo mandatory 7 days paid Institutional Quarantine followed by 7 day’s home quarantine. The cost of institutional quarantine shall be borne by the customer
    4. Any customer arriving into Telangana and seeking exemption from institutional quarantine may only be eligible if they fall under any of the following four categories
      1. Expectant mothers
      2. Customers with kids under 10 years of age
      3. Patient requiring immediate medical care
      4. Customers with a death in the family
      5. Customers with COVID-negative certificate (RT-PCR) issued within 96 hr of the departure. The test report could also be produced upon arrival at the point of entry airport in India.
    5. Business visitors intending to stay in Telangana shall be exempted from Quarantine provided they are able to present the following documents:
      1. RT-PCR negative test result certificate issued no more than 96 hours before departure
      2. Confirmed return ticket dated not more than 4 days from the date of arrival
    6. For more details please click here
  • For customers from Foreign Airport to Tamil Nadu

    1. All customers are mandatorily required to obtain ePass through https://tnepass.tnega.org/#/user/pass
    2. All customers arriving on Air Bubble and Charter flights must carry a negative RT-PCR test report issued within 96 hr of the departure, customers not carrying the RT-PCR negative certificate shall not be allowed to travel
    3. Customers arriving on Vande Bharat Mission flights will be provided RT-PCR testing facility upon arrival till 14th September, 2020 only post which customers arriving on Vande Bharat Mission flights need to be in possession of a negative RT-PCR test report issued within 96Hrs of the departure at the point of departure
    4. All customers who are in possession of RT-PCR negative certificate and are asymptomatic will be allowed to proceed for home quarantine for 14 days
    5. Customers who undergo test on arrival and are;
      1. Found to be positive and symptomatic – will be taken to hospital isolation
      2. Found to be negative and asymptomatic – will remain in home quarantine for 14 days
      3. Found to be negative and symptomatic – will be taken to hospital isolation and decided based on Medical Opinion
    6. Customers wanting to take onward flights to any other state, shall be allowed to do so provided they are in possession of a RT-PCR negative certificate and agree to undergo home quarantine for 14 days after reaching their final destination
  • Other Indian states
    1. All customers should have an active Indian local SIM. They can use their existing active local sim, or ask their relatives/family members to activate their local sim before arrival, or they can buy a new sim card from the airport.
    2. All passengers must submit a self-declaration form on Air Suvidha portal and declare their consent for self-paid institutional quarantine.
    3. Any customer arriving into India and seeking exemption from institutional quarantine may apply for the same on Air Suvidha portal not later than 72 hr before departure if they fall under any of the following five categories:
      1. Expectant mothers
      2. Passengers with kids under 10 years of age
      3. Patient requiring immediate medical care
      4. Passenger with a death in the family
      5. Customers with COVID-negative certificate (RT-PCR) issued within 96 hr of the departure. The test report could also be produced upon arrival at the point of entry airport in India. For more details click here
    4. As per Government of India’s guidelines, international customers arriving into India are permitted to take onward flights only after they have completed mandatory quarantine at the first port of entry into India or are exempted from being quarantined.
    5. For detailed guidelines issued by Ministry of Health and Family Welfare,  click here
    6. Eligibility to travel to India: Stranded Indian nationals; All Overseas Citizens of India (OCI) cardholders holding UAE passports, and UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020
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