Customers who have used cards issued out of Indian Boundaries must carry the card or a photo copy of the card at the time of Check-in.
Customers who have used such cards for making a Booking may receive a verification call. If the transaction remains unverified, the amount will be refunded and an email notification will be sent to make the payment towards such Booking through the prescribed alternate modes within the stipulated time, failing which the reservation may be cancelled.
We strongly recommend that the Customers check the status of their Booking on the Website before travel.
1. The amount has been deducted from my card/ account; however I have not received the ticket?
1.1 The transaction has been captured by IndiGo via Net Banking, Maestro, ATM/Debit card, EzeClick, Citi Bank Reward Points however the ticket has not been generated.
a) The amount received by us will automatically be refunded within 5 business days
b) In case it is not refunded than you may share the following Information with our call center team or contact our customer relations team at customer.relations@goIndiGo.in.
• Transaction ID sent by IndiGo via email at the time of initiating the payment along with amount, date and time of transaction.
• Or PGI Reference number along with amount, date and time of transaction.
• Or scanned copy of bank statement
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