FAQS

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How to register?

In order to access the Staff Travel app, you may register the Registration Form on the below mentioned URL.
http://stafftravel.goindigo.in/register.aspx

How to login?

Credentials received after the completion of registration process have to be used on the login page of the Staff Travel app that can be accessed using URL http://stafftravel.goindigo.in

What happens in case I forget my password?

You can go to Reset Password on the login page of the Staff Travel website and enter the Employee ID, select the Security Question, provide the correct answer and finally click on the ‘Reset’ button. On submission, you will receive a new password on your official email account.

How to Change Password?

Go to Change Password on the home page of the Staff Travel website and enter the Current Password, New Password and confirm the New Password again to make the change happen. After submission, you must login again with the new password

Is the travel subject to load?

Yes, the travel is subject to load.

What is a credit shell?

When a reservation gets cancelled, the ticket amount (incase the payment is made in cash) is transferred to a credit account under the same PNR. This is a credit shell which can be used within 12 months from the date of cancellation / no-show.

What happens to the money in credit shell once the employee has resigned?

Like for any commercial passenger, the amount in the credit account / shell can be used for any passenger after authenticating at the call centre. Employee can also opt for refund by calling 24 X 7 contact centre.

How to reschedule or cancel a flight booking?

If payment is already made-

To reschedule, you need to first cancel the existing booking on the Staff Travel app, and make a new booking.

In case of cancellation of flight, you may cancel through the IndiGo website. No cancellation fee will be charged and the entire amount can be transferred into a credit shell to be used for future bookings for up to one year.

If payment is not made-

If you wish to cancel the same, please call up the 24 X 7 contact centre. Alternatively , you may choose to let the reservation be as it is. It will expire automatically. Make new reservation as desired.

How to book for an infant?

The infant can be added as one of the nominations of an employee. In these cases the infant can be booked through staff travel itself. However, incase infant is not added as one of the nominations, infant has to be added in the Staff Travel PNR through the call center or at the Airport Ticket Counter. The cost of the infant charges will be different in both these scenarios.

Do I have to pay for an infant passenger? If yes, what are the charges?

For infants, who are added as part of the nominations, the Staff Travel charge has been reduced to Rs. 500 per infant per sector across domestic and international flights, instead of Rs. 1000 (domestic) and Rs. 2000 (international). For infants, who are not added as part of the nominations, the Staff Travel charges are Rs. 1000 (domestic) and Rs. 2000 (international).

What is the availability status for the Staff travel app?

Staff Travel app is available 24 X 7.

What is the baggage allowance for Staff Travel?

For Excess Baggage, the Staff Travel charge has been reduced to Rs. 50/kg (domestic) and Rs. 100/kg (international) instead of the normal charges of Rs. 250/kg (domestic) and Rs. 525/kg (international).

What has to be done in case of SLT website outage? – Answer to this not available

What has to be done in case of SLT website outage?

What has to be done in case of SLT website outage?

Who should be contacted with queries related to nominations?

Queries regarding the addition, deletion and modification in Staff Travel nominations should be forwarded to 6epeople@goindigo.in.

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