Terms and Conditions

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For Infants valid birth certificate is required.

Passengers without valid visa to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.

Fog Advisory Customer satisfaction and hassle free travel are of utmost importance to us.

At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.

We appreciate your patience and request for your kind cooperation in these times.

We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 9910383838.

Alternatively, to know flight status you can:

- Download mobile app.

- Visit website – www.goindigo.in

- Tweet us @IndiGo6E, follow us on Facebook.

- Send SMS, ST[space]flight number[space]departure date of flight as DDMM. For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.

- Live chat on website.

General:

Check-in at www.goIndiGo.in is available. This service is not available for international travel and customers with infants or groups.

Changes/cancellations are permitted more than two (2) hours prior to scheduled departure and (four (4) hours for international sectors) with payment of change/cancellation fee and difference in fare if applicable.

A security search is compulsory.

A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in

Check Your Flight Timings: To know the flight status on the day of departure, contact our 24 X 7 call centre departure, contact our 24 X 7 call centre or logon to our website or mobile app (available on iPhone, Windows, Android and Blackberry), or send an sms to 566772 in the following format: "ST[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.

Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.

Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).

Passengers going to UAE/ Oman from India on tourist/ employment visas require an 'OK TO BOARD' comment in their PNR. Please check with your visa issuing agency.

Name changes are not permitted on your booking.

Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered.

LED / LCD TVs of more than 99.06 cm in size will be charged. Refer to www.goIndiGo.in.

This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in

Flight schedules are subject to change and approval by authorities.

IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.

Hot Food and Beverages shall not be served on short sector flights.

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