Enter your PNR/Booking reference number and Email ID/Last name.
You can change the time and/or date of your flight or cancel and process refund,
If your flight is cancelled or rescheduled from our end, you can use Plan B to change the time and/or date of your flight or cancel and process refund, at no additional cost.
You are eligible for Plan B if:
No, there are no additional charges. You can change the time and/or date of your flight or cancel and process refund, at no additional cost.
Yes, in case your flight booking is eligible for Plan B, you will be notified via SMS/Email and calls on your registered mobile number and email ID.
In case your flight is cancelled or rescheduled from our end, your flight booking comes under Plan B. You will be notified in this case. Also, while retrieving the itinerary online, if the PNR is eligible for plan B, the Plan B link will be displayed.
To be eligible for Plan B, your flight timing has to brought forward by 1 hour or more or postponed by 2 hours or more from the scheduled time of departure.
Please check the SMS/Email for plan B link. Alternatively, you may visit the Plan B section on our website, view and rebook another flight as per your convenience or cancel and process a refund.
We regret the inconvenience in this case. If you are unable to find a convenient time/date slots to rebook then you have an option to cancel your booking and process a refund at no additional cost.
Once processed, a refund will reflect in your account in 7 business days. For agency booking customers are requested to contact the concerned travel agencies for the refund.
In case you do not get the refund within 7 business days, you may please write to us at firstname.lastname@example.org, or chat with an agent by clicking here Https://bit.ly/2yyEcXp . We will do everything we can to help you in this regard.
For agency booking customers are requested to contact the concerned travel agencies for the refund.