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Having already bagged prestigious awards in 2010, including the NDTV Profit Business Leadership Award, Skytrax World Airline Award, and TAAI Travel Awards, IndiGo has set the benchmark for domestic skies by being voted as the Best Low Fare Airline Domestic, by Air Passengers Association of India (APAI). Recognized as Indias only national, and non-profit organization in the Indian aviation Industry, APAI is dedicated to the welfare of the air passengers in India. APAI commissioned an independent passenger survey for those who travelled domestic carriers from Indias busiest sectors. The APAI evaluates on the basis of six criteria value for money, punctuality, connectivity, safety, refunds, and baggage handling. The award was presented to IndiGo at a function in Chennai on September 18, 2010. Expressing his gratitude at receiving this recognition,Mr. Aditya Ghosh, President, IndiGo, said, We are ecstatic and yet humbled. This is special since it comes from our customers who have recognised us for what we try and do every day which is delivering on what we promise. The IndiGo team would like to thank its customers for making us number one yet again; after all, independent and unbiased public choice awards are what make us want to achieve more. Mr. Ghosh added We dedicate this award to the over 21 million passengers that we have flown with IndiGo till date. All we want say is Thank you!
Tata AIG General Insurance Company Limited is all set to offer an insurance package called Domestic TravInsure to the passengers of IndiGo, the award winning low fare airline, who travel on any route within its network. Available at a compelling price of Rs.129/- this service can be availed by IndiGo travelers who book their tickets on the official IndiGo websitewww.goindigo.in, starting August 24, 2010. Tata AIG Domestic TravInsure is designed to provide complete emergency accidental medical reimbursement to passengers in case of any unforeseen incident and also includes other covers that help take care of routine worries associated with air travel. Speaking on this tie up with Tata AIG,Mr. Aditya Ghosh, President, IndiGo,said, It is our endeavour to make customer experience the best it can be, and this partnership is another step towards that objective. Tata AIG Domestic TravInsure is an offering that reflects what IndiGo stands for low fares, yet an unmatchable customer experience. Domestic TravInsure, besides covering the passengers medical expense during any unforeseen incident, is affordable and optional too. In fact, the USP of this product is that it includes travel by all modes of transport within a validity period of 30 days from the date of travel. So, with this unique policy the customer is not only insured during the travel with IndiGo but during the entire trip. Elaborating on the partnership,Mr. Gaurav D. Garg, CEO and Managing Director, Tata AIG General Insurance Company Ltd said The Indian travel industry has been growing leaps and bounds in the last few years. Indians have become both time and convenience conscious. They now prefer to travel by air over other modes. As they travel more they also need to feel safe and secured. Tata AIG is happy to partner with IndiGo, one of Indias leading airlines. This tie up will help us reach out to the IndiGo customers, helping them travel worry free. This relationship will also help us strengthen our position in the domestic travel insurance market For IndiGo, a great customer experience is what determines success. To ensure a hassle-free and comfortable journey for its fliers, IndiGo also serves a wide range of food and beverage items, and offers an attractive collection of desirable in-flight merchandise for sale at compelling prices. It also gives its passengers the freedom to pre-assign seats and select seats with extra legroom and avoid check-in lines with the use of Q-busters. Additionally, IndiGo today is the only Indian airline with a boarding ramp.