Free checked-in baggage allowance for domestic flights - 15kg per person (1 piece only) effective Oct 1st, 2020. For Double or MultiSeats bookings, extra 10 kg. Additional charges may apply for excess baggage.
Free Hand baggage allowance Hand Baggage domestic flights : One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board.
Free checked-in baggage allowance for international flights - 20 kg (2 piece only) for Bangkok, Kuala Lumpur, Male, Phuket, Singapore. Free checked-in baggage allowance for travel to and from Kathmandu is 20kgs (1 piece only). Free checked-in baggage allowance for travel to Jeddah is 25 kg (2 piece only) and from Jeddah is 30 kgs including Zam Zam Water (2 piece only). For travel to and from Abu Dhabi, Dammam, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon, the checked-in baggage allowance is up to 30 kg per adult and child (2 piece only). This allowance does not apply to infants.
Disclaimer: For flights under Vande Bharat Mission, the baggage allowance will 30kg (check-in baggage) +7kg (hand baggage).
For Infants valid birth certificate is required.
Passengers without valid visa to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.
In case of international travel, nationality of passengers will be verified at the check-in counters at the airport. In the event, the information regarding nationality of passengers provided during purchase of tickets is found to be incorrect, certain additional fees/taxes (mandated by certain governmental bodies/airport operators) may be required to be paid upfront at the check-in counter. In the event of refusal to pay such additional fees/taxes, IndiGo reserves its right to refuse carriage to such passengers in accordance with its Conditions of Carriage.
Fog Advisory Customer satisfaction and hassle free travel are of utmost importance to us.
At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.
We appreciate your patience and request for your kind cooperation in these times.
We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 0124-4973838.
Alternatively, to know flight status you can:
Check-in at www.goIndiGo.in is available. This service is not available for international travel and customers with infants or groups.
Changes/cancellations are permitted 2 hours prior to scheduled departure ( domestic sector ) and (4) hours prior for international sectors) with payment of change/cancellation fee and difference in fare if applicable.
A security search is compulsory.
A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in
Check Your Flight Timings: To know the flight status on the day of departure, contact our 24 X 7 call centre departure, contact our 24 X 7 call centre or logon to our website or mobile app (available on iPhone, Windows, Android and Blackberry), or send an sms to 566772 in the following format: "ST[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.
Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).
Passengers going to UAE/ Oman from India on tourist/ employment visas require an 'OK TO BOARD' comment in their PNR. Please check with your visa issuing agency.
Name changes are not permitted on your booking.
Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered.
LED / LCD TVs of more than 99.06 cm in size will be charged. Refer to www.goIndiGo.in.
This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in
Flight schedules are subject to change and approval by authorities.
IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.
Hot Food and Beverages shall not be served on short sector flights.
Damaged, defective or recalled lithium batteries are prohibited from carriage by air. Customers are advised not to carry older generation Apple MacBook Pro laptops with 15 inch screen, purchased between September 2015 and February 2017 in hand baggage as well as in check-in baggage. In case the battery of such laptop is replaced, kindly carry the receipt of replacement provided by Apple, in absence of which carriage of such laptop shall be prohibited. For more information please visit Apple Support website.