From flights during COVID-19 to government mandates required for travel, get information about all your travel-related queries here.
If your destination city/state mandates a negative RT-PCR report, then you must carry the same to be allowed boarding from your origin station.
If your flight is cancelled or rescheduled from our end, Plan B lets you change the time and/or date of your flight or cancel and process refund, at no extra cost.
If you change your plans and need to reschedule your flight booking, Edit Booking lets you do that. All you need to do is retrieve your itinerary by entering the details asked for and make changes.
Yes, it is compulsory to wear a mask at all times throughout your journey, be it at the airport or inside the flight. It helps you, your fellow passengers and us stay safe.
Chat with Dottie, our virtual employee, by typing your query into Dottie’s chat box on the bottom right of our website, or app, get them resolved in minutes, and avoid long wait times at the call centre. Or, you could even add Dottie on your WhatsApp and get instant answers right on your WhatsApp.
From deeply disinfecting the lean, clean flying machine to minimising contact and regularly sanitising every touchpoint of your journey, our staff ensures flying with us is as safe and hassle-free as possible for you. Read more about the Lean, clean flying machine here.
We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below: