Travel guidelines during COVID-19

From flights during COVID-19 to government mandates required for travel, get information about all your travel-related queries here. Travel hassle-free aboard the lean, clean flying machine. 

Customers who have booked their travel through a travel agent/online portal are requested to connect with the travel agent directly to redeem their credit note.

Frequently Asked Questions

IndiGo, your lean, clean flying machine.

Travel advisory: Safety during COVID-19

We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below:

  • All customers should wear a mask and sanitize their hands before proceeding to the boarding gate.
  • Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed only while eating and drinking.
  • Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
  • Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
  • Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link:
    https://www.civilaviation.gov.in/sites/default/files/Guidelines_for_Air_Passengers_21May.pdf
    https://www.mohfw.gov.in/pdf/Guidelinesfordomestictravelflighttrainshipbusinterstatetravel.pdf
  • Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.

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Mandatory web check-in

It is mandatory for all passengers to check-in online 48 hours to 60 min before flight departure. Please check the applicable rules of the arrival city and state before travelling.

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