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Terms and Conditions
- InterGlobe Aviation Limited (“IndiGo”) has made available an option to its customers (“Customers”) to receive a refund amount pursuant to cancellation or rescheduling of a booking made on IndiGo’s website (www.goindigo.in) using the Customer’s registered login account, in the form of a credit shell (“IndiGo Cash”).
- IndiGo Cash can only be utilized for making payments towards the purchase of tickets and/or services under the same registered login account of the Customer on IndiGo’s website.
- IndiGo Cash will be credited to the Customer’s login account upon the cancellation or rescheduling of the booking.
- IndiGo Cash will be accumulated and will expire within a period of twelve (12) months from the date of refund of the relevant amount to the Customer in the form of IndiGo Cash.
- All complaints, claims, disputes, concerns, issues, etc., regarding IndiGo Cash and refund amount should be submitted at customer.relations@goindigo.in.
- If the refund amount and/or anything to be done by IndiGo in respect of the refund credited to IndiGo Cash is prevented or delayed by causes, circumstances or events beyond its reasonable control, including but not limited to computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other any causes, then IndiGo shall not be liable for any consequence.
- All bookings are subject to IndiGo’s conditions of carriage available at www.goindigo.in.
- IndiGo reserves the right to disqualify any Customer from the benefits of this IndiGo Cash in case of any fraudulent activity or suspicious transactions.
- IndiGo Cash is non-transferable, non–exchangeable and non-encashable.
- By opting to receive the refund amount for cancellation of IndiGo flight ticket to IndiGo Cash, Customer unconditionally and irrevocably agrees to these terms and conditions.
- IndiGo Cash will be governed by the laws of India. Any dispute arising out of refund amount credited to IndiGo Cash and/or anything to be done by IndiGo in relation to this IndiGo Cash will be subject to the exclusive jurisdiction of competent courts in Delhi.
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- Income Documents (Salaried Individuals : PAN Card, Last 01 month Salary Slip & Company Identity Card / For Self Employed : Form 16)
Personal Identity and Address Documents (for eg: Driving Licence, Voter ID, Passport, Aadhar Card, etc.) • Income Documents (Salaried Individuals : PAN Card, Last 01 month Salary Slip & Company Identity Card / For Self Employed : Form 16)
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Thank you for registering with IndiGo. Your application for 6E Rewards IndiGo HDFC Bank Card has been successfully submitted to the Bank for the approval.
A bank representative will get in touch with you for processing of your application. Please be ready with self-attested copies of below documents* for a quick turnaround.
Documents Required
*Personal Identity and Address Documents (for eg: Driving Licence, Voter ID, Passport, Aadhar Card, etc.)
*Income Documents (Salaried Individuals: PAN Card, Last 01 month Salary Slip & Company Identity Card / For Self Employed: Form 16)
Track your application status by logging in to your IndiGo account. For any assistance, please call our customer service helpdesk at +91-9910383838 from 9 am to 6 pm.
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TOP CATEGORIES
Can a Travel Certificate help us with reimbursement, GST and LTC claims?
Yes it can. Please click here to request for a Travel Certificate...Read more
How can I retrieve and make the payment for a travel certificate?
Please click here to request and pay for a Travel Certificate. Alternatively, you may contact our call center for further assistance...Read more
What is a Travel Certificate?
Travel certificate is a proof of travel provided at a charge of INR 200 per person per sector inclusive of GST...Read more
How can I change/ cancel my reservation?
Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itinera...Read more
Can I alter my name incase I am not able to travel and tranfer my ticket to another person?
Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket a...Read more
Till when can I cancel/ refund my booking online?
• On domestic flights you can cancel/ refund till 2 hours prior to flight departure • On international flights you can cancel/ refund till 4 hours pri...Read more
How can a refund for a cancelled ticket be obtained?
Refund for cancelled tickets will be processed after the deduction of appropriate cancellation fees, which may take up to 7 working days...Read more
What is the amount refunded for a flight I missed?
In case of a missed flights/ no show, all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/ Passenger Service Fee (PSF)/Ai...Read more
Can a refund be obtained in case I am unable to travel?
Unutilised tickets and No Shows will only have their applicable airport taxes refunded...Read more
TOP QUESTIONS
What is Web Check-in?
Avoid long queues at the airport and travel hassle-free with Web Check-in. Passengers flying domestic sectors can Web Check-in at any time up to 1 hou...Read more
What if I exceed my free baggage weight allowance?
Customers carrying more than the allowed baggage limit will be charged the following excess baggage fees at the time of check-in:...Read more
How can I change/ cancel my reservation?
Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itinera...Read more
What is Kiosk Check-in?
Kiosk Check-in is a convenient way for passengers to check-in using IndiGo kiosks located at the airport. Passengers can select their preferred seat a...Read more
Can I alter my name incase I am not able to travel and tranfer my ticket to another person?
Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket a...Read more
Till when can I cancel/ refund my booking online?
• On domestic flights you can cancel/ refund till 2 hours prior to flight departure • On international flights you can cancel/ refund till 4 hours pri...Read more
