IndiGo Appoints Gaurav Hazrati as the Business Head – IndiGo BluChip, Travel Marketplaces and Financial Services

National, 30 September 2026: IndiGo, India's preferred airline, and one of the fastest-growing carriers in the world, has announced the appointment of Gaurav Hazrati as Business Head – Loyalty, Marketplaces & Financial Services. In this role, he will be responsible for driving growth across IndiGo BluChip, expanding the rewards ecosystem, and scaling the airline's travel marketplace and financial services businesses.

Gaurav brings with him, over 18 years of experience in building and scaling loyalty and financial services businesses across banks and digital platform ecosystems. He has built multi-product businesses from inception and scaled them to revenue and profitability.

Welcoming Gaurav Hazrati to IndiGo, Willie Walsh, Chief Executive Officer, IndiGo, said, “As IndiGo continues its transformation journey, creating greater value and deeper engagement for customers across and beyond travel will become increasingly important. With extensive experience of developing and scaling loyalty and financial services businesses, I am confident that Gaurav is well-equipped to drive these critical functions at IndiGo and his expertise will play a valuable role as IndiGo evolves as a global airline of scale in the coming years.”

Commenting on his appointment, Gaurav Hazrati, Business Head- Loyalty, Marketplaces & Financial Services, IndiGo, said, “IndiGo connects India like no other airline and has become the trusted choice of an aspirational India that is flying more, spending more and expecting more. My mandate is to extend that trust into a consumer platform where we bring loyalty, marketplace and financial services together for the customer. IndiGo BluChip will reward people not just for how they fly, but for their everyday choices. I am glad we are already gaining altitude."

Prior to joining IndiGo, he served as Chief Executive Officer and Director of Tata Payments Limited, President, Financial Services at Tata Digital, and Non-Executive Director on the board of Tata Fintech Limited. As part of Tata Digital’s founding leadership team, he played a key role in conceptualising, launching and scaling the Tata group’s loyalty and financial services businesses across payments, credit cards, lending, insurance, and investment products. Earlier in his career, Gaurav Hazrati was part of the founding team at Axis Direct, the broking business of Axis Bank. He subsequently held senior leadership roles at IndusInd Bank, where he established the bank’s digital banking business across customer servicing and acquisition, payments, investments, and lending platforms.

About IndiGo

IndiGo is India’s preferred and amongst the fastest growing carriers in the world. IndiGo has a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle free travel experience across its unparalleled network. With its fleet of 430+ aircraft, the airline operates nearly 2200 daily flights, connecting 95+ domestic and 45+ international destinations, and welcomed more than 123 million customers in FY26. IndiGo was recognised as the ‘Best Low-Cost Airline in India & South Asia’ at the 2026 Skytrax World Airline Awards, while also earning accolades for ‘Best Cabin Crew in India & South Asia’ and being named the ‘Cleanest Airline in India & South Asia’. IndiGo was also named the sixth Most Punctual Airline in Asia-Pacific in 2025 by the global aviation analytics firm, Cirium.

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