Our awards

IndiGo bags 2021 COVID-19 Airline Excellence Award
COVID-19 standards were rated across several key areas, including; information and signage, distancing marking and controls, face mask usage consistency amongst staff and passengers, visibility and frequency of hand sanitisers, standard and availability of hygiene products, adapted service in the airport and onboard flights, and cleaning standards and frequency during the end-to-end travel experience.
Airlines around the world have introduced a broad range of hygiene measures to protect customers and staff when travelling by plane. From the moment a ticket is booked, it has been essential for airlines to provide thorough information resources, social distancing measures, and enhanced hand sanitising systems.

IndiGo ranks 5th best low-cost airline in the world
As per the latest ranking of the world's best airlines by Skytrax, a review body, we have been voted as the world's fifth-best low-cost airline in 2021. Skytrax's World Airline Awards are based on customer surveys where airlines are ranked based on votes from travellers worldwide.

IndiGo gets recognised at the PR SABRE Awards 2021
IndiGo and Genesis BCW are awarded the Diamond PR SABRE South Asia Award for Superior Achievement in Measurement and Evaluation of the impact of PR and Communication on Business and another two Golds for our ‘Lean Clean Flying Machine’ in the Crisis Communications/Issues Management category and the Travel & Leisure Communications category.
The PRovoke Media SABRE Awards South Asia recognise campaigns in the region that demonstrate the highest levels of strategic planning, creativity, and business results. This year’s event was the ninth edition organised in partnership by PRovoke Media and Public Relations Consultants Association of India (PRCAI), and the second year the SABRE Awards South Asia was announced in a virtual ceremony.

IndiGo recognised as one of the top Prestigious Brands of India 2020-21 by Herald Global and BARC Asia
This award is a testimony of the progress of our mission to augment economic growth by providing air connectivity and affordable airfares, thereby promoting trade, tourism, and mobility. While consistently delivering on our values of on-time performance and a safe & hassle-free travel experience, we are committed to building the best air transportation system in the world.

IndiGo has been honoured with two awards at ‘Future of Contact Center Summit and Awards 2021’.
Two awards for: ‘Contact Centre Unique Innovations & Transformation’ and ‘Customer Experience Excellence in Aviation' for a swift response to disruptions in business continuity and thinking out of the box to handle situations. Over the last year, we have introduced various technology integrations including, Voice bot, Chat bot-Dottie, and AI-enabled WhatsApp service, which could successfully cater to handling huge volumes of interactions. Despite increased interaction volumes, the average service level was maintained above 96%, with a satisfaction score of 4.7 on a 5-star rating scale.
These awards are a testimony that we are sensitive to our customers’ needs and deftly implement learnings to provide services in the most efficient manner. Innovation & Digital transformation is core to us as it paves the path for progression. These awards are an acknowledgement of our team’s persistence and commitment to deliver an exemplary hassle-free service even during the most challenging times.

IndiGo has been recognised as the 36th most valuable and strong airline brand in the world as per Brand Finance Top 50 airlines report 2021!
This is, even more special because IndiGo has clocked the highest upward movement this year, with a jump of 7 points from #43 last year. IndiGo continues to be the only Indian airline brand to be featured in these rankings. This recognition is a testament to our consistent, on-time performance last year, despite all challenges. This brings us one step closer to our vision of emerging stronger on the other side of the pandemic.

IndiGo is the World's 3rd Most Punctual Airline - OAG Punctuality League Award 2021
The league is based on 57.5 million flight records using full-year data to create a ranking of the best on-time performance (OTP) for the world’s largest airlines and airports.

Gold award for Crisis Management (COVID-19) at PR Awards Asia 2021
We won a Gold for Lean Clean Flying Machine campaign in the Crisis Management (COVID-19) category. The integrated brand communications campaign encapsulates our entire journey during the pandemic to provide safe and reliable travel options to our customers. We partnered with Genesis BCW, our agency on record since our inception in 2006, to bring the campaign alive through key conversations and strengthen brand and message recall through timely and relevant communications.

IndiGo recognised as one of India's Best Workplaces in Transportation, 2021
Each year, 10,000+ organisations from over 60 countries partner with Great Place to Work Institute. The Institute conducts assessment, benchmarking and planning actions to strengthen their workplace culture.

IndiGo bagged two more accolades at Asia-Pacific Stevie® Awards
Won a Gold for Innovation in Brand Renovation/Re-Branding and Bronze for Marketing Campaign of the Year - COVID-19-related Information. The Asia-Pacific Stevie® Awards are an international business awards competition open to all organisations in the 29 nations of the Asia-Pacific region. The focus of the awards is on recognising innovation in all its forms.

IndiGo is now Great Place to Work-Certified™
From the Great Place to Work® Institute, this recognition reinforces our commitment to a high-trust, high-performance culture at IndiGo. It further strengthens our position as one of India's best workplaces that offers a safe and inclusive work environment. More than 10,000 organisations from over 60 countries participate in Great Place to Work® Institute for assessment, benchmarking, and planning actions to strengthen their workplace culture every year.

IndiGo wins a Silver at the SAMMIE Best Social Media Brands Award by Social Samosa for our ‘Lean, clean flying machine’ campaign under the ‘COVID-19 category’
SAMMIE Best Social Media Brands is a platform to celebrate the success of human brands that have fostered pivotal growth for agencies, creators, platforms, and publications in the digital ecosystem. These awards are a culmination of an intense battle between some of the finest brands on social media. SAMMIE 2020 is a tribute to the custodians, strategists, planners, and creative minds who sweat and toil to build a successful brand on social media even in the face of such unprecedented times.

IndiGo Singapore wins the ‘Let's Talk Cargo’ trophy and ‘Changi Airlines Award 2020’ trophy
The ‘Let’s Talk Cargo’ trophy was under ‘Top 5 Passenger Airlines and Airlines Groups - by Passenger Freighter Flight Movements’ category at the Changi Cargo Partners Appreciation Awards 2021, which aims to recognise passenger airlines who have mounted an unprecedented number of PACC flights in Singapore during 2020. The ‘Changi Airline Awards 2020’ trophy, was won under the ‘Top Airlines by Absolute Passenger Growth (by Regions)’ for the South Asia region’ category, and is based on the total number of passengers carried for the year 2019.

IndiGo wins a third award at AVA Digital Awards 2021 - A Gold for ‘Improving SEO Ranking’
This win comes soon after our Platinum & Gold award, won last month for our ‘Micro Influencer Campaign’ & Gold award won for ‘Emailer Campaign’ on personalised fare drop and discount, in the digital marketing and content marketing category at AVA Digital Awards 2021; giving us International recognition for digital creativity and excellence.

IndiGo bags 2 awards at the Indian Marketing Awards 2021
IndiGo won two prestigious awards at the 7th edition of the Indian Marketing Awards 2021 felicitated by exchange4media recently. These awards celebrate and recognise marketing successes and building strong brands through marketing excellence!

IndiGo wins a bronze award at the IAMAI Digital Awards
We are delighted to bag a Bronze award for the Best Email Marketing Campaign at the 11th Indian Digital Awards presented by IAMAI.

IndiGo wins two awards at the AVA Digital Awards 2021; International recognition for digital creativity and excellence. We were awarded a Platinum, for our ‘Micro Influencer Campaign’ focussed on improving sentiments and brand /product awareness, in the web-based production and Social Media category and a Gold for our ‘Emailer Campaign’ on personalised fare drop and discount, in the digital marketing and content marketing category.

IndiGo wins 4 accolades at 2021 Stevie Awards for Sales & Customer Service
Bagged 4 rewards at 2021 Stevie Awards for Sales & Customer Service. Gold for Contact Center of the year, Silver for Best use of Technology in customer service and Bronze for both – Best Customer Feedback Strategy and Customer Service Complaints Team of the year.