Say ‘Hi’ to 6Eskai

Q: 6Eskai is IndiGo’s AI-powered virtual assistant that helps you with flight booking, web check-in, flight status, and all travel information.

A: IndiGo AI assistant understands your queries and provides instant responses. You can simply type your question or choose from the options provided on the chatbox and get travel and flight-related information.

A: You can access 6Eskai at the bottom of the IndiGo website and mobile app. You can also chat with the AI-powered assistant on WhatsApp, ultimately making it easy to access 6Eskai from any device.

A: The name of the IndiGo AI chatbot is 6Eskai. It helps you with information like flight booking, web check-in, baggage queries, etc.

A: IndiGo has a chatbot on WhatsApp by the same name, 6Eskai. This allows you to get travel information at ease, like flight details and cancellation processes, and manage bookings directly through WhatsApp.

A: You need to add the number +91 7065145858 on WhatsApp and send the message ‘Hi’; you will receive options like flight booking.

A: 6Eskai is available 24 hours a day, allowing passengers to access travel support anytime, including outside customer service hours.

A: IndiGo offers a live chat support service through its AI-powered assistant, 6Eskai, available on the IndiGo website and mobile app.

A: The official WhatsApp chatbot for IndiGo is 6Eskai.

A: Yes, you can book IndiGo flights through 6Eskai. It helps search available flights and complete the booking process directly through its conversational interface.

A: IndiGo’s AI assistant, 6Eskai, guides you through the web check-in process, allowing you to confirm your journey, select seats (if available), and receive your boarding pass.

A: You can check your flight status using 6Eskai by entering your flight number or route details; it provides real-time updates. It also provides other information like departure, arrival, and delay information.

A: 6Eskai helps you to manage your booking by updating the passenger details, adding add-on services, selecting seats, purchasing extra baggage, and more.

A: Through 6Eskai, you can go through the process of changing your travel dates, or you can reschedule or cancel your flight.

A: You can ask 6Eskai about your refund by entering your booking details. You will receive the latest updates about your refund status.

A: 6Eskai is IndiGo’s AI virtual assistant, and it is free to use. You can use it to book a flight or reschedule a flight; you can also use it to add services after the flight is booked.

A: For common queries, 6Eskai is better, as it provides instant assistance without having to wait to speak to customer support. However, for other flight-related topics that require human intervention, contact an IndiGo customer support representative.

A: After booking your flight, you can choose your preferred seat using 6Eskai. However, seats are available based on availability.

A: The key features of 6Eskai are voice support for an easy speech-to-text process and multilingualism (including English, Hindi, and Tamil) for better query solving. And help personalise seat upgrades, food and beverage add-ons, and even suggest travel recommendations.

A: You can simply click on the 6Eskai icon on the website and mobile app (Android/iOS), or message on WhatsApp to start interacting with the AI-powered virtual assistant for booking queries.