Cancellation

Wish to cancel your booking? Enter your PNR/Booking reference number, mention your email ID/Last name and proceed for cancellation.

Cancellation Charges

Lite Fare    

Regular Fare    

Flexi Plus Fare    

Return Fare    

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 3000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 3000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 1000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 3000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

 

Domestic Cancellation Fees:

Number of days left for departure Cancellation fee
0-3 (Days) 4 Days and above
INR 3500 3000
SGD 72 62
AED 190 163
QAR 190 163
KWD 15.7 13.5
OMR 19.8 17
LKR 8910 7700
USD 53 45
MYR 215 185
BDT 4230 3625
NPR 5610 4810
TRY 396 353
HKD 398 340
THB 1610 1380
SAR 194 167
For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates
If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.

 

International Cancellation Fees:

Number of days left for departure Currency Cancellation fee
  0-3 (Days) 4 Days and above
Indian-Sub continent
Ex-India to Colombo INR 3500 3000
Ex-India to Dhaka INR 3500 3000
Ex-India to Kathmandu INR 3500 3000
Ex- Colombo to India LKR 8910 7700
Ex-Dhaka to India BDT 4230 3625
Ex-Kathmandu to India NPR 5610 4810
South east, middle east and rest of Asia destination 
Ex-India to Hong kong INR 5000 4500
Ex-India to Singapore INR 5000 4500
Ex-India to Bangkok/Phuket INR 5000 4500
Ex-India to Kuala Lumpur INR 5000 4500
Ex-India to Muscat INR 5000 4500
Ex-India to Male INR 5000 4500
Ex-India to Kuwait INR 5000 4500
Ex-India to Dubai/Sharjah/Abu Dhabi INR 5000 4500
Ex-India to Doha INR 5000 4500
Ex-India to Jeddah INR 5000 4500
Ex-India to Chengdu INR 5000 4500
Ex-India to Hanoi INR 5000 4500
Ex-India to Ho Chi Minh INR 5000 4500
Ex-India to Riyadh INR 5000 4500
Ex-India to Yangon INR 5000 4500
Ex-Hong kong to India HKD 575 515
Ex-Singapore to India SGD 100 92
Ex-Bangkok/Phuket to India THB 2285 2070
Ex-Kuala Lumpur to India MYR 304 275
Ex-Muscat to India OMR 28 25.3
Ex-Male to India USD 73 67
Ex-Kuwait to India KWD 22.5 20
Ex-Dubai/Sharjah/Abu Dhabi to India AED 268 243
Ex-Doha to India QAR 268 243
Ex-Jeddah to India SAR 274 246
Ex-Chengdu to India CNY 505 455
Ex-Hanoi to India USD 73 67
Ex-Ho Chi Minh to India USD 73 67
Ex- Riyadh to India SAR 274 246
Ex-Yangon to India USD 73 67
 Europe sector - Istanbul
Ex-India to Istanbul INR 6500 6000
Ex-Istanbul to India TRY 550 509
If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.

 

Codeshare Cancellation Fees:

Number of days left for departure Currency Cancellation fee
  0-3 (Days) 4 Days and above
Europe sector Codeshare Flights 
Ex-India to Amsterdam INR 6500 6000
Ex-India to Athens INR 6500 6000
Ex-India to Brussels INR 6500 6000
Ex-India to Budapest INR 6500 6000
Ex-India to Copenhagen INR 6500 6000
Ex-India to Dublin INR 6500 6000
Ex-India to Malta INR 6500 6000
Ex-India to Paris INR 6500 6000
Ex-India to Prague INR 6500 6000
Ex-India to Tel Aviv - yafo INR 6500 6000
Ex-India to Viena INR 6500 6000
Ex-India to Zurich INR 6500 6000
Ex-Amsterdam to India EURO 85 78
Ex-India Athens to India EURO 85 78
Ex-India Brussels to India EURO 85 78
Ex-India Budapest to India EURO 85 78
Ex-India Copenhagen to India EURO 85 78
Ex-India Dublin to India EURO 85 78
Ex-India Malta to India EURO 85 78
Ex-India Paris to India EURO 85 78
Ex-India Prague to India EURO 85 78
Ex-India Tel Aviv - yafo to India EURO 85 78
Ex-India Viena to India EURO 85 78
Ex-India Zurich to India EURO 85 78

How it works

Step 1

Enter PNR details

Enter your PNR/Booking reference number and Email ID/Last name.

cancellation-1
Step 2

Select Cancel Booking

Choose Cancel Booking option and proceed.

cancellation-2
Step 3

Choose preferred option

Select your preferred option from the shown and click on Cancel Booking to proceed.

cancellation-3
Step 4

Your booking is cancelled

Review your itinerary and select Finish to complete.

cancellation-4

Frequently asked questions

  • If you have provided us with your SMS-capable mobile phone number while booking, then IndiGo will notify you in advance through an SMS on your mobile phone. Passengers will also be sent the revised itinerary on their registered email address. 

    We strongly recommend all passengers to provide us with their correct phone number and email address at the time of booking, in order to enable us to inform them in unforeseen cases of flight delays or cancellations. You can update your contact details on the View/Change Booking page on our website.

  • IndiGo will not be liable for any loss incurred due to flight cancellation or rescheduling, and passengers will not be provided any additional benefits

  • IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo’s control result in flight delays or cancellations. In such circumstances, IndiGo reserves the right to cancel or delay a flight without prior notice. Circumstances beyond IndiGo’s control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines. In case of delays of more than 2 hours or Preponement of the flight by more than 1 hour, customers are entitled for a full refund or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. Any compensation arising out of cancellation or delay of flights will be processed as per DGCA guideline outlined in Civil Aviation Requirement, Section - 3, Series M Part IV. Passengers who have not provided valid contact information at the time of flight booking may not be entitled for any compensation.

    In case of delay or cancellation of a flight operated as part of the Connected Segments/Route scheme, the following shall apply: 

    •In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have right to choose a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. 

    •In case of a delay or cancellation of the connecting flight at the point of transit, IndiGo will, at its discretion and subject to availability of seats, first offer the passenger the option to travel on the next IndiGo flight, or that of another airline or if either options cannot materialize, then at its discretion, provide lodging for overnight stay to the passenger at the point of transit, ground transportation to and fro the airport and hotel and dinner.

    • On domestic flights you can cancel/ refund till 2 hours prior to flight departure
    • On international flights you can cancel/ refund till 4 hours prior to flight departure
  • The customers booking can be cancelled/ changed before the scheduled time of departure by contacting IndiGo's Call Centre, at IndiGo's Airport Counters, on Indigo's website and through participating travel agent responsible for original booking

    • 2 hours prior to flight departure for domestic flights
    • 4 hours prior to flight departure for international flights 
  • You will not be able to use your cancelled ticket in the future but you can choose to retain a Credit Note or Credit Shell with IndiGo and use the remaining amount after deduction of applicable charges for your next reservation. The Credit Note or Credit Shell can be used if the reservation is made from the website or the call centre(Kindly note that reservations made from third parties, and international card payments would not be liable for the Credit Note or Credit Shell). Credit Shell can only be used for the same Passenger for whom the reservation was cancelled.

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