Our Gesture of Care (GoC) is an expression of IndiGo’s commitment to facilitate customers on eligible flights who were scheduled to travel and were severely impacted and stranded due to prolonged delays and/or cancellations on 03^rd, 04^th and 05^th December 2025. As part of GoC, customers of eligible flights will receive a travel voucher for INR 10,000 in two denominations of INR 5,000 (each).

Each customer matters to us. That is why the Gesture of Care Travel Voucher is issued per customer. The travel voucher is worth INR 10,000. For a hassle-free user experience, two (02) travel vouchers worth INR 5,000 (each), are provided to each customer. For example, if a family of three customers or if three people are booked under one PNR, each customer will receive an email with two (02) individual travel vouchers (each worth INR 5,000)

The travel voucher is valid for twelve (12) months from the date of issuance of the travel voucher. Customers should utilise their individual travel voucher(s) to book their next trip anytime within this period, even if the travel is scheduled for dates beyond the voucher’s validity. We would like all our customers to have a flexible and hassle-free travel experience.

• Booking and travel: Bookings must be completed before the travel voucher expires; travel may be scheduled for a later date
• Usage: Each travel voucher is single-use, non-transferable, and specific to the name mentioned on the travel voucher
• Flexibility: Customers can enjoy complete freedom. There are no restrictions on fare class, blackout dates, or booking type
• Redemption: The travel voucher can be redeemed for flights and add-ons (like seats, pre-booked meals, or excess baggage) booked only through IndiGo’s website

Customers who are eligible for travel vouchers will receive an email delivered to their registered email address with a secure link to their travel voucher. For customers whose email addresses are not registered with us, the travel voucher will be delivered to the email address within 24 hours of the same being registered with us by the customer. If customers are unable to see the email in their inbox, they should check other folders in their registered email address. Should you still be unable to locate it, feel free to contact our customer support at customer.experience@goindigo.in. We will be happy to assist you.

The INR 10,000 travel voucher is applicable only for eligible flights where the customers who were scheduled to travel and were severely impacted and stranded at airports from noon of the 03^rd to end of day 05^th December due to prolonged flight delay and/or cancellations.

Minors and infants are absolutely eligible and will be provided these travel vouchers. Their parents or guardians may receive the Gesture of Care travel vouchers on their behalf.

For regular flight cancellations, IndiGo will support its customers as per Civil Aviation Requirements [‘CAR’].

The Gesture of Care applies to those flights where customers were severely impacted and stranded at airports from noon of the 03^rd to end of day on 05^th December 2025 due to prolonged flight delay and/or cancellations announced within four hours of scheduled departure resulting in flight cancellations/delays beyond three hours.

Please click here to view list of the identified flights eligible for GoC.