IndiGo launches 6Eskai on WhatsApp: Seamless solutions, now at your fingertips!

6Eskai makes its WhatsApp debut leveraging Google Cloud’s generative AI technology.

National, June 20, 2024: IndiGo, India’s preferred airline, takes another stride towards enhancing customer experience with the launch of its AI conversational booking assistant, 6Eskai, on WhatsApp. This innovative addition to IndiGo’s digital ecosystem aims to provide seamless travel solutions, now conveniently at the fingertips of travelers. Built on the generative AI assistant platform developed by Riafy, a Google partner, this service will allow customers to book tickets, check-in, generate boarding pass, check their flight status, and ask their queries on WhatsApp. Powered by this groundbreaking technology, this service will efficiently address customer queries received via text and voice messages in English, Hindi, and Tamil languages initially. The customers can use this service by initiating WhatsApp text on - +91 7065145858.

To support this service on WhatsApp, 6Eskai leverages Google Cloud’s Large Language Models. With extensive prompt engineering, this service offers conversational interactions, responds to emotions, and even infuses humour into responses, ensuring a more engaging experience for customers. The extension of this service on WhatsApp will significantly enhance the hassle-free travel booking services available to customers, through the IndiGo’s digital channels.

IndiGo’s 6Eskai boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease. It is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs, and connecting customers with an agent.

Neetan Chopra, Chief Digital & Information Officer, IndiGo said, "We are delighted to announce the launch of our AI-powered travel booking assistant, 6Eskai, on WhatsApp. As India's preferred airline, IndiGo is committed to delivering superior digital services by harnessing cutting-edge technology. This new feature underscores our dedication to technological innovation and the enhancement of customer experience. It is designed to provide immediate, personalized support to our valued customers, reflecting IndiGo's unwavering commitment to progress and customer satisfaction.”

Bikram Singh Bedi, Vice President and Country MD, Google Cloud India added, “We're excited to join forces with IndiGo, a brand celebrated for its exceptional customer experiences and cutting-edge solutions in the aviation industry. By utilizing Google Cloud’s leading AI technologies, IndiGo will provide new customer experiences that tackle complex challenges, accelerate innovation, and ultimately deliver more value to users.”

About IndiGo:

IndiGo is amongst the fastest-growing low-cost carriers in the world. IndiGo has a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across its unparalleled network. With its fleet of 350+ aircraft, the airline is operating around 2000 daily flights and connecting 85+ domestic destinations and 30+ international destinations. India by IndiGo! For more information, please visit www.goIndiGo.in or download our mobile app. You can also connect with us on Facebook, Twitter, and Instagram.

About Riafy:

Riafy is an AI innovation and apps company that builds ethical, adaptable, and accessible AI systems. Riafy is a Google Cloud premium gen AI partner in India and AI partner for industry leaders in banking, aviation, automotive, healthcare and retail. Riafy is also a premium Generative AI Partner of Google Cloud and was recognised as Google Cloud’s Partner of the Year for Diversity, Equity, and Inclusion (DEI) in 2024. Riafy’s R10 can be integrated into all conversational platforms and speaks and understands 23 global languages including 11 Indian languages.

About Google Cloud

Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.