IndiGo Chat Support

Say hello to Dottie!

Meet our friendly and helpful chat assistant, Dottie – a conversational AI-powered assistant who has been trained to help you with commonly asked queries.With Dottie available at your beck and call, you need not connect with our customer care for help, you can find answers to commonly asked questions on several topics such as: revised travel mandates, baggage related queries, refunds, COVID-19 travel queries, flight cancellation, flight status, change booking, about credit shell, it’s usage and much more. Not only this, you can also book a flight, web check-in, and perform an array of tasks related to your booking. Simply select from the topics available or use short keywords and let Dottie assist you in the most hassle-free way!

Dottie understands short phrases and keywords the best, so remember to keep your query short to have the perfect conversation! In an unlikely situation wherein Dottie is unable to understand your query, you can always connect with our live agent. For example - To find out what you carry on our flights, try saying ‘conditions of carriage’ or say ‘baggage allowance’ instead of ‘Can I carry 30 kg as check-in baggage on my flight.’

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In the age of self-service, Dottie empowers you to certain tasks by yourself without having to connect with a customer service representative.

Download/email your boarding pass:

Download or email your boarding pass in a jiffy using your PNR for IndiGo or codeshare flights. Remember to keep the last name or email ID on your booking handy.

Some keywords you can use:

  1. Boarding pass
  2. Download boarding pass
  3. Email boarding pass
DownloadEmail-your-boarding-pass

View/email your itinerary:

Retrieve your complete itinerary with details of your add-on booking requests with your PNR and email ID/last name. You can also email your itinerary to your registered ID within few clicks. 

Some keywords you can use:

  1. Retrieve booking/itinerary
  2. Itinerary
  3. Email itinerary
ViewEmail-your-itinerary

Check flight status:

Check the status of your flight by easily entering your sector, PNR or flight details.

Some keywords you can use:

  1. Flight status
  2. Status
  3. Check status
Flight-Status

Check-in for your flight:

Check-in for your flight and let Dottie auto-assign you a seat. If you would like a seat of your choice, you can always select it while checking-in from the website or app.

Some keywords you can use:

  1. Check-in/check in
  2. Flight check in
  3. Check in for flight
Check-in-for-your-flight

Baggage allowance:

Know the baggage allowance of your flight by simply entering your booking details.

Some keywords you can use:

  1. Baggage allowance
  2. Baggage limit
  3. Flight baggage allowance
Baggage-Allowance

Get information on several topics such as add-on services, special assistance, refunds, baggage allowance, ticket modification, and a lot more. 

The keywords here will vary basis the category.

We look forward to adding more features so that you can have a delightful experience. So go ahead, have a tête-à-tête with Dottie and let us know your experience!

We would love to hear about your experience! Write to us at customer.relations@goindigo.in to share your feedback.

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1500 Daily flights
63 Domestic Destinations
24 International Destinations
300+ Million happy customers
279 Fleet tall