Shop FAQs

 

  • How can I order products? 

 You can browse Shop, live at IndiGo website, mobile web and mobile app and order your desired products. 

 

  • What products are available for me to buy?

You can purchase products from various categories: Mobiles and Tablet, Personal Audio, Electronics Accessories, Smartwatches, Backpack, Power Bank, Speakers, Watches, and many more categories.

 

  • Why will I buy these from IndiGo?

As a valued IndiGo customer, you will get exclusive deals here. Discounts available here are among the best in the market. Additionally, you will also get Free Shipping. T&C apply.

 

  • What is ZRPL and what does it mean by ‘Powered by ZRPL’?

ZRPL is official e-com partner of IndiGo.

ZRPL manages product catalog, ensures timely order fulfillment and provides customer support for IndiGo customers who purchase from Shop Marketplace.

 

  • Is shipping available at my location?

ZRPL ensures pan-India delivery.

ZRPL has tied up with multiple delivery partners to ensure smooth and timely delivery across all Indian states and Union Territories.

 

  • Is there free shipping?

Shipping is free for all products.

Prices shown on the site are inclusive of all applicable taxes, order processing costs and delivery cost. There will be no extra charges.

 

  • How long will delivery take?

Standard shipping takes 5-7 business days, depending on your location.

 

  • Can I change my shipping address after placing an order?

Yes, contact ZRPL customer service immediately to update your shipping details before the order is dispatched. 

Contact ZRPL customer support at +91-9606397001 or email support@zrpl.co.in.

 

  • How can I track my order?

You will receive tracking details for your order over the email.

ZRPL will share timely order updates from the time order is placed till it is delivered to your doorstep.

You can also check the status of your order by logging into IndiGo account.

 

  • Is there a warranty for the products?

Yes. All warranty and after sales support will also be provided by the product manufacturer/brand. 

In case of queries, ZRPL support will help you at every step till you are satisfied with the resolution.

 

  • What payment methods are accepted?

ZRPL accepts all types of standard payment methods that are available in India. These methods include UPI, Credit Card, Debit Card, Wallet, BNPL, Net Banking, and others.

 

  • How is the invoicing done?

Once the ordered product is ready for shipment, you will receive invoice from ZRPL. Since ZRPL is Merchant on Record, you will be billed by ZRPL for the product bought by you.

 

  • Are Refunds and Cancellation allowed?

Orders placed on this platform cannot be amended or cancelled. Products purchased through the ZRPL platform are not eligible for returns. In case the product delivered is Damaged or Defective or DOA (Dead-on-arrival), the same needs to be informed to ZRPL via email within 24 hours of receipt of defective / damaged product. ZRPL will arrange for a replacement of the damaged / defective product, with a like-for-like product without any extra charges. In a rare event if replacement is not available, ZRPL will ensure full refund.

 

  • Is my personal information secure?

Yes, ZRPL uses industry standard encryption-decryption processes to transmit all data. We use other security measures such as role-based access to protect your data. You can go through our Privacy Policy for more details.

 

  • How can I get more information about a Shop?

To learn more, please visit the Shop IndiGo website (powered by ZRPL), find your desired product, and check the description for features and services.

For specific queries, contact ZRPL customer support at +91-9606397001 or email support@zrpl.co.in. 

 

  • What if my booking is not confirmed but the amount is debited?

Sometimes the payment goes through but the booking isn't confirmed due to inventory issues. If this happens, we’ll process a full refund within 5–7 working days. If there's no update within 2–3 hours, reach out to ZRPL support.

 

  • I cannot find my order booking in my account. What should I do?

If you were signed in while booking, it should appear under My Bookings. 

If not signed in, check your email confirmation. Bookings made as guests won’t reflect in your account.

 

  • Can I order a product for someone else?

Yes, just enter their address details during the checkout process.