The IndiGo Wallet is available to all registered IndiGo customers. Wallet access is linked to the customer's registered mobile number and secured through OTP authentication.

You may access your IndiGo Wallet by logging into your IndiGo account using your registered mobile number and OTP verification.

You may view the following through the IndiGo website or mobile application:

• Available balance
• Used balance
• Expired balance
• Transaction history
• Expiry details of wallet credits

The wallet balance can be used for:

• Flight bookings
• Ancillary purchases
• Seat selection
• Baggage purchase
• Fare difference payments
• Other eligible IndiGo products and services

Excluding hotels, cabs, sightseeing activities, experiences, shops, and gift cards.

Yes, the IndiGo Wallet balance may be used fully, if the available balance is sufficient, or partially along with another supported payment method. The remaining amount can be paid through UPI, debit card, credit card, net banking, or other supported payment methods.

No. In a single flight booking, you may redeem either IndiGo Wallet credits or BluChip points. The two cannot be combined.

In case a credit is added, you will be notified through applicable IndiGo channels, such as email, notification, or your Wallet transaction history, once an eligible credit is added to your Wallet.

Each IndiGo Wallet credit carries its own validity period. The current minimum validity is 1 year from the date of issuance unless specified otherwise.

Yes. Expiry reminders will be sent:

• 90 days before expiry
• 30 days before expiry
• 7 days before expiry

Once the IndiGo Wallet credit expires:

• The expired amount becomes unavailable for use.
• Expired credits cannot be reactivated or utilized unless specifically approved under applicable IndiGo policies.

IndiGo Wallet balances are strictly non-transferable and can only be used by the registered wallet holder.

IndiGo Wallet balances cannot be withdrawn, encashed, or transferred to any bank account or third-party wallet.

For split payments:

• The wallet-funded portion will be refunded back to the IndiGo Wallet.
• The remaining amount will be refunded to the original payment source, subject to applicable refund rules.

Refunds credited back to the IndiGo Wallet are generally faster than bank or card refunds.

The wallet can only be redeemed on IndiGo-owned channels such as the IndiGo website and mobile application.

Yes. Transaction history includes:

• Credit and debit details
• Date of transaction
• Amount
• Reference Number
• PNR (where applicable)
• Expiry date
• Remaining balance

Customers may contact IndiGo Customer Support and provide the following details for assistance:

• PNR
• Reference Number
• Registered mobile number
• Relevant communication received from IndiGo

Subject to the customer's consent, all applicable compensation issued as a Travel Voucher, with a unique reference number, will reflect in the IndiGo Wallet for use.