Terms & Conditions
Definitions:
- “Registered Customer” – A customer with an IndiGo account linked to a valid mobile number (OTP-verified).
- “IndiGo Wallet” – The IndiGo Wallet is a digital credit facility, offered by IndiGo on its official website and mobile application.
- “Eligible Credits” – Refunds, compensation, service recovery credits, promotional credits, and other categories published by IndiGo.
Eligibility- The IndiGo Wallet is available only to Registered Customers.
Credit Issuance- Upon customer confirmation, IndiGo can issue Eligible Credits to the IndiGo Wallet. Credits issued in lieu of a cash refund require the customer’s consent wherever applicable and mandated by law.
Usage- IndiGo Wallet balance can be used on the IndiGo website and mobile app for flights, ancillaries, and other eligible IndiGo products. Partial use with another payment method is permitted.
Validity & Expiry- Each credit is valid for a minimum of 1 year from issuance unless otherwise specified. Expiry reminders will be sent at 90, 30, and 7 days before expiry. Expired credit cannot be reinstated, extended, or refunded.
Non-Transferability- IndiGo Wallet balances cannot be transferred, sold, assigned, gifted, encashed, or moved to any bank account or third-party IndiGo Wallet.
Refunds on Split Payments- If a booking paid partly via IndiGo Wallet is cancelled, the IndiGo Wallet portion is credited back within 15 minutes of refund approval. The remaining amount is refunded to the original payment method per IndiGo’s Refund Policy.
Security & Unauthorized Use- Customers must safeguard their OTP credentials. If unauthorized IndiGo Wallet activity is suspected, notify IndiGo immediately. IndiGo will investigate and take corrective action where appropriate.
Suspension for Fraud- IndiGo may suspend or restrict IndiGo Wallet access if fraud, misuse, or policy violation is reasonably suspected. The customer will be notified unless doing so would compromise an investigation or is prohibited by law.
Modifications & Discontinuation- IndiGo may modify or discontinue the IndiGo Wallet program or these T&Cs at its sole discretion. Changes will not reduce the value or validity of credits already issued.
Transaction Records- IndiGo’s Wallet transaction history is the official record.
Relationship with Other Terms- Except for the T&Cs provided herein, all other terms and conditions shall be subject to IndiGo’s Conditions of Carriage available on IndiGo’s website. In case of any conflict between these T&Cs and any other set of terms, these Terms and Conditions will prevail solely with regard to IndiGo Wallet.
Governing Law & Jurisdiction- These T&Cs are governed by Indian law. Disputes are subject to the exclusive jurisdiction of courts at New Delhi, without prejudice to consumer forum jurisdiction under the Consumer Protection Act, 2019.
Privacy- IndiGo processes personal data (mobile number, transaction data, authentication credentials) for service delivery, fraud prevention, and regulatory compliance, in accordance with IndiGo’s Privacy Policy and the Digital Personal Data Protection Act, 2023. Customers may withdraw consent and exercise data rights as described in the Privacy Policy.
Grievance Redressal- For complaints, contact IndiGo Customer Support at Contact us. Complaints will be acknowledged within 48 hours and resolved within 30 days. Statutory consumer remedies remain unaffected.
Disclaimer- The IndiGo Wallet is a closed-system credit facility, not a bank account or financial instrument. Credits do not earn interest and are not deposit insured. The IndiGo Wallet cannot be used for third-party payments, cash withdrawal, or funds transfer.
Acceptance- By using the IndiGo Wallet, the customer confirms they have read, understood, and accepted these T&Cs.
