Special Assistance

Unaccompanied Minor – “Flying Solo Service”

Children above the age of two (2) years and below the age of twelve (12) years are regarded as minors. We would request children between the ages of two (2) and five (5) to be accompanied by a companion aged eighteen (18) years or more.

The “Flying Solo Service”

• As a child, travelling alone can be an exciting experience but as a parent/guardian please be assured your child will be taken care of. 
• IndiGo accepts unaccompanied minors, that is, children above the age of five (5) and below the age of twelve (12) upon payment of an additional fee as mentioned in the Table of Fees and Charges per Sector.

For ease of flying under the “Flying Solo Service”, we have certain requirements for which our customers should follow these steps:

At Departure:

• Please contact our reservation counter at the airport at least two (2) hours prior to departure.
• As a parent/guardian, you will be required to fill a form (click here to download the form). This form sets out the details of the parent/guardian receiving the child at the arrival airport. A copy of the signed form will be handed over to you.
• Please carry a valid photo-ID and proof of age for the unaccompanied minor at the time of check-in.
• An IndiGo team member will take the child to the aircraft where our cabin crew will then look after them.
• We request the parent/guardian to remain at the airport until the flight has departed.

On Board:

• During the flight our cabin crew will keep an eye on the child and will ensure they have everything they need.
• A meal and a beverage is included in our Flying Solo Service.  Guardian/ Parent should mention if the child is allergic to any particular food or beverage in the unaccompanied minor form.
• To ensure a comfortable flight, you are requested to pack necessary medication and warm clothing. Note: Please inform us if the child needs to be given any particular medication during the duration of the flight.
• Packing a favorite toy or a game in their hand baggage makes their journey enjoyable.

Transit/Transfer:

• If the stopover at transfer station is less than six (6) hours and if the child’s entire journey is booked on IndiGo, we shall be able to accept the child under Flying Solo Services.
• If the stopover at a transfer station is more than six (6) hours and/or involves a night halt and/or involves a transfer to another airline except IndiGo, we shall not be able to accept the child under Flying Solo Services. In such cases the child must be accompanied by someone who is above eighteen (18) years of age.

Upon arrival:

• When the flight arrives, our IndiGo arrival team member will accompany and assist the child through the airport’s arrival process.
• We request your nominee to please be available at the arrival hall at least thirty (30) minutes prior to arrival of the flight to receive the child. If you are not allowed in the arrival hall, IndiGo staff will accompany the child outside the arrival hall.
• We will only release the child to the nominated adult, after checking their photo ID as per the
  details mentioned in the form.

For safe travel, we have a few requirements for our customers who are expecting mothers.   

The ‘fit to fly’ certificate should include the following details:

• Weeks of pregnancy
• Expected date of delivery
• Complications if present
• Fitness of travel