Mandatory Check-in

Complete your government-mandated web check-in for free 48 hours and 60 min before flight. Facilitation fee of ₹200 for airport check-in with assistance.

*All passengers except unaccompanied minors (UNMR), passengers with medical case (MEDA) and those travelling on a stretcher (STCR)

Travel advisory: Safety during COVID-19

We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below:

  • IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield, and a sanitizer) to all customers at the boarding gate.
  • Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown.
  • All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate.
  • Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking.
  • Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
  • Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
  • Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link:https://www.civilaviation.gov.in/sites/default/files/Guidelines_for_Air_Passengers_21May.pdf
  • Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.

Tips to minimise contact while travelling

To ensure your well-being, we have made some changes to the way you travel with us.

 

 

Your guide to ‘Web Check-in’

Allowed and not allowed on board

 
Power Bank
Samsung Galaxy Note 7
E-cigarettes
On Person
Hand Baggage
Check-in Baggage

FAQs

Who all can check-in ?

  • Passengers holding a valid and confirmed IndiGo booking Reference or PNR
  • A maximum of 9 passengers per PNR with a maximum of 4 segments for customers fulfilling the check-in window criteria

  • Passengers excluded from mandatory web check-in:
  • Unaccompanied minors (UNMR)
  • Passengers with medical case (MEDA)
  • Passengers travelling on a stretcher (STCR)

What items are not permitted on an IndiGo flight?

Prohibited in Checked and Cabin baggage:

  • Compressed gases - deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges, handguns, fire works, pistol caps
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive material, briefcases and attache case with installed alarm devices
  • Oxidizing materials such as bleaching powder and peroxides
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials
  • Fish (including other sea food), animals, birds, insects in any form, whether alive and/or dead, and/or frozen and/or dried and/or cooked
  • Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odour
  • Other dangerous articles such as magnetized materials, offensive or irritating materials

Prohibited items in Cabin Baggage:

  • Dry cell batteries
  • Knives, scissors, Swiss army knives and other sharp instruments
  • Toy replicas  of fire arms and ammunition
  • Weapons such as whips, nan-chakus, baton, or stun gun
  • Electronic devices which cannot be switched off
  • Aerosols and liquids*
  • Any other items which are deemed security hazards by local law

*Passengers can carry one clear transparent resealable litre sized plastic bag containing small quantities of liquid items / gels / pastes/aerosols or items of a similar consistency. Liquids / gels / aerosols include but are not limited to beverages, shampoos, suntan lotions, creams, toothpastes, hair gels and hair sprays. The contents will be subject to screening and security checks and must comply with IndiGo's security guidelines about permissible objects.

Please note: IndiGo recommends that all medication, valuables, fragile items, perishable items and precious items (cameras, jewelry, money, electronics, etc.)  should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

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24 International Destinations
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