Conditions of Carriage

These Conditions of Carriage form a binding and enforceable contract of carriage by air between IndiGo and Customer(s).

  • The capitalized terms used in these Conditions of Carriage will have the meanings ascribed to them below.

      • “Add-on Services” means additional services offered by IndiGo to Customers on a chargeable basis as described under Clause 5.1 of this Conditions of Carriage. 
      • Airline GSTIN” means the GSTIN(s) used by an airline for issuance of invoice to Customers for the Booking.
      • Airport Charges” means PSF, UDF, ASF or any other similar fees charged by an airport operator including Airports Authority of India, from the Customers. 
      • Aviation Security Fees” or “ASF” means aviation security fee collected by IndiGo in relation to a Booking, from each Customer per Sector, for and on behalf of airport operators in India.
      •  “Baggage” means Customer’s luggage/items containing personal property carried along by him/her in connection with the journey to be undertaken. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.
      • “Baggage Identification Tag” means a document issued solely for identification of Checked-in Baggage and is attached to each piece of Checked-in Baggage.
      • “Baggage Tag” means the tag/receipt issued by IndiGo to a Customer at the time of web check-in or at the airport kiosk, as applicable which relates to the carriage of Customer’s Checked-in Baggage and is affixed to the boarding pass as applicable. 
      • “Booking” means a confirmed booking made in IndiGo’s database subject to the receipt by IndiGo of full payment from a Customer (made either by or on behalf of a Customer), and the issuance of a valid confirmation number or PNR or E-ticket number by IndiGo or IndiGo’s Travel Agent, as the primary record of the reservation. 
      • “Billing & Settlement Plan (BSP)” BSP is a system designed to facilitate and simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents.
      • “Checked-in Baggage” means Baggage which is carried by IndiGo for Customers for which a Baggage Tag has been issued by IndiGo and does not include a Hand Baggage.
      • “Child/Children” meansa child over the age of 2 (two) years and under the age of 12 (twelve) years, as on the date of travel of the onward and return journey (if any under the same PNR). 
      • “CGST” means a tax leviable on the intra-state supply of goods and services under the Central Goods and Services Tax Act, 2017.
      • Codeshare Flight” means a flight operated by a Codeshare Partner pursuant to a codeshare arrangement with such Codeshare Partner.
      • Codeshare Partner/Partner” means an operating carrier that operates flights with IndiGo’s airline designator code. 
      • “Conditions of Carriage/ IndiGo’s CoC” means the conditions that form a legally binding and enforceable contract of carriage between IndiGo and a Customer, that are available on the Website and are incorporated by reference in the Itinerary issued to Customers for Bookings made through the Website or through Travel Agents. The Conditions of Carriage shall be subject to change from time to time, based on applicable law or at IndiGo’s sole discretion.
      • “Connected Segments”means 2 (two) or more Flight Segments that are connected by virtue of the connectivity offered by IndiGo between them and operated by IndiGo under a common PNR.
      • “Convenience Fee” means a non- refundable fee applicable per person per flight for Net banking/Credit Cards/Debit Cards payments collected by the airlines when booking is done through IndiGo’s website, for establishing, maintaining and operating the online flight booking system. 
      • “Credit Shell” means a credit note issued by IndiGo to a Customer, on account of any adjustment in the taxable value of services to be offered by IndiGo and any compensation to be provided to Customers under applicable law which may include redressal of any Customer grievance in terms of the provisions of these Conditions of Carriage. 
      • “Customer” means any person, except members of IndiGo’s crew, carried or to be carried in an aircraft by IndiGo, pursuant to a Booking.
      • Customer GSTIN” means the GSTIN mentioned by a Customer, its authorised representative or agent in the Booking.
      • “Damage” means death or bodily injury to a Customer, loss, or other damage to a Customer’s Checked-in Baggage, arising out of or in connection with carriage on an IndiGo aircraft or other incidental services performed by IndiGo. 
      • Denied Boarding” Denied Boarding means refusal to carry a Customer holding confirmed ticket on a flight although he/she has presented himself/herself for check in / boarding within the time specified by the airline, except where there are reasonable grounds to refuse carriage such as reasons of health, safety or security, or inadequate travel documentation.
      • DGCA” shall mean the Directorate General of Civil Aviation, a Regulatory Authority responsible for regulation of air transport services to, from or within India.
      • Electronic Cigarette” or “E-Cigarette” means an electronic device that heats a substance with or without nicotine and flavours, to create an aerosol for inhalation and includes all forms of “Electronic Nicotine Delivery System”, heat not burn products (heated tobacco products), electronic hukkah or any other similar devices, by whatever name called and whatever shape, size or form, but does not include any products licensed under the Drugs and Cosmetics Act, 1940.
      • Emergency Exit Seats” means the seats in the emergency exit rows of an aircraft, namely the:
      1. 12th and 13th rows in an A320 aircraft; 
      2. 17th, 18th and 27th rows in an A321 aircraft with 4 over-wing exits and 222 seats;
      3. 17th and 27th rows in an A321 aircraft with 2 over-wing exits and 222 seats;
      4. 18th, 19th, 28th and 29th rows in an A321 aircraft with 4 over-wing exits and 232 seats; and
      5. 1st and 2nd rows in an ATR aircraft. 
      • E-ticket” means an Itinerary or any other document issued by IndiGo, its partners or IndiGo’s Travel Agent to Customers evidencing a confirmed Booking in IndiGo’s database. 
      • Fit to Fly Certificate” means a certificate provided by a qualified registered medical practitioner/ doctor indicating that a Customer is ‘fit to fly’.
      • “Flight Segment” means a single segment of an IndiGo flight from the point of departure to the point of arrival.
      • “Force Majeure” means the occurrence of unusual or unforeseeable circumstances that are beyond IndiGo’s control, the consequences of which could not have been avoided even if all due care had been exercised by IndiGo to prevent such occurrence i.e. extra ordinary circumstances beyond the control of IndiGo, including without limitation political instability, natural disaster and other acts of God and nature, pandemics, lockdowns, wars, insurrection, riots, floods, explosion, government regulation, order or requirements affecting the aircraft, strikes, labour disputes, slow down or interruption of work, cancellation and delays clearly attributed to air traffic control, metrological conditions, acts of terrorism, security risks, hostilities, disturbances, shortage of critical manpower, parts or materials, mechanical, technical, or operational issues or failures, or any other factors that are beyond the control of IndiGo, which affects its ability to operate flights on schedule.
      • “Gate No-Show” meansa Customer who has checked-in for an outbound flight, but fails to report at the boarding gate within the stipulated timelines, prior to the departure of the outbound flight. 
      • “GST” means goods and service tax, which is an indirect tax leviable on the supply of goods and services, and includes SGST, CGST, UTGST, IGST or a combination thereof.
      • “GSTIN”means a unique goods and services tax identification number issued to the person duly registered with the relevant government authority.
      • “Hand Baggage” means any piece of Customer’s Baggage, other than Checked-In Baggage, which a Customer is permitted to carry in a flight, in accordance with the Conditions of Carriage and other applicable laws.
      • “IGST” means the integrated goods and services tax which is a component of GST and is leviable on the supply of goods and services in the course of inter-state trade or commerce under the Integrated Goods and Service Tax Act, 2017. 
      • “INR” means Indian Rupees, which is the lawful currency of India.
      • “Infant” means a child over the age of 2 (two) days and under the age of 2 (two) years, as on the date of travel of the onward and of the return journey (if any, under the same PNR). 
      • “Invoice” means an invoice issued by IndiGo to a Customer or GSTIN holder in relation to a Booking or any other service provided by IndiGo to the Customer, in accordance with the GST regulations.
      • “Itinerary” means a document that IndiGo issues to a Customer (pursuant to a Booking) containing the Customer’s name, contact details, flight information, booking reference number, break-up of the constituents of Tariff, an extract of the Conditions of Carriage and/or link to such conditions.
      • “No-Show” meansa Customer who has made a Booking but fails to check-in for his/her outbound flight at least 25 (twenty-five) minutes prior to departure and fails to cancel his/her Booking
      • “No-Show Charges” means the amount of Tariff that will be retained by IndiGo in the event of a No-Show, after deduction of the Airport Charges. 
      • On-hold Booking” meansa Booking made by a Customer through any Booking channel of including the call centre, airport counters, Website or mobile application of IndiGo, which is kept on hold, and is confirmed only if the payment for such a Booking is made by the Customer within the period of time indicated by IndiGo at the time of Booking. The Booking shall stand cancelled if the payment is not made within such prescribed period of time.
      • “PNR” means a passenger name record, which is a unique Booking reference number that identifies a Customer’s Booking in IndiGo’s database or Partner’s database, for a Flight Segment or a Connected Segment.
      • “Passenger Service Fee” or “PSF” means the passenger service fee collected by IndiGo per sector from each Customer on behalf of the airport operators at the stipulated rate. 
      • “Points of Sale” mean Website, IndiGo’s mobile application available on IOS and Android, IndiGo’s call centre, IndiGo’s airport counters, IndiGo’s partners and Travel Agents. 
      • “Promotional Airfare” means a class of Tariff which is lower than the Tariff available on the relevant date, by virtue of one or more Sectors booked under a common PNR, or the Tariff prescribed under any other promotional scheme. 
      • “Regulatory Authority” means any statutory, government or quasi-judiciary, commission, court or authority (either at the Union, State or Local level) incorporated under a statute or functioning within the purview of applicable laws.
      • “Sector” means one or more consecutive Flight Segments, having the same flight number.
      • “Self-offloading” meansa voluntary act ofoff-loading/ disembarking by Customersafter boarding an aircraft, as detailed under clause 9.5 of this Conditions of Carriage.
      • “SGST” means state goods and services tax which is a component of GST, and is levied on the supply of goods and services in the course of intra-state trade or commerce under the State Goods and Service Tax Act of the respective states in India. 
      • “Stopover” means a scheduled stop during a Customer’s journey, not exceeding 12 (twelve) hours, at a point between the place of departure and the place of destination. 
      • “Tariff” means the determined and published fare inclusive of applicable taxes, fees and Airport Charges.
      • Tariff Types” mean various types of Tariffs offered by IndiGo to Customers such as regular fares, flexi plus fares, fares for small and medium enterprises, lite fares, discounted fares for students, senior citizens and armed forces, and other categories of fares that may be offered by IndiGo to Customers from time to time.
      • “Travel Agent” means a third-party travel agency that makes Bookings on behalf of Customers for air travel and other ancillary services on IndiGo flights, and accepts consideration for the same from Customers. For the avoidance of doubt, a Travel Agent is an independent entity facilitating Bookings and is not a representative of IndiGo. 
      • “User Development Fee” or “UDF” means the user development fee levied by an airport operator and collected by IndiGo, at the prevailing rates, on arriving or departing Customer per Sector, as applicable.
      • “UTGST” means union territory goods and services tax leviable on the supply of goods and services, in the course of trade or commerce within any of the union territories of India, under the Union Territory Goods and Services Tax Act, 2017. 
      • “we”/“our”/“ourselves”/“us”/“Carrier”/“IndiGo” means InterGlobe Aviation Limited.
      • “Website” means the website of InterGlobe Aviation Limited with URLwww.goindigo.in, on which Customers can make Bookings and access other information about IndiGo.
  • The title or heading of each paragraph of the Conditions of Carriage is for convenience only and may be ignored for the purposes of interpretation. 

    The references to ‘Civil Aviation Requirements’ (CARs) issued by DCGA in these Conditions of Carriage shall mean the most recent version of CARs with all the amendments.

  • These Conditions of Carriage shall apply only if the origin and destination of a Flight Segment is within India. In case any of the origin or destination of a Flight Segment is outside India, IndiGo’s Conditions of Carriage for international travel shall apply.

  • These Conditions of Carriage are applicable to the Booking, except to the extent they are inconsistent with Tariffs or applicable law, in which events such Tariffs or laws shall prevail.

    If any provision of these Conditions of Carriage is or becomes invalid or is held to be unenforceable under applicable law, the remaining provisions of these Conditions of Carriage shall remain valid and continue to be enforceable.

    • The ‘Booking’ constitutes an evidence of the contract of carriage (except in the case of On-Hold Booking) between IndiGo and the Customer named in the Booking. All Bookings are subject to these Conditions of Carriage.

      IndiGo will permit carriage only to the Customer(s) named in the Booking, subject to (i) valid proof of identification being produced at the time of travel by the relevant Customer as mandated by Regulatory Authorities; and (ii) any other requirements imposed by law, regulations or IndiGo’s policies.

      A Customer is responsible to ensure that at the time of Booking, correct contact details of the Customer (for example, valid mobile number and email address) and all necessary particulars are provided to IndiGo, either by the Customer or the Customer’s Travel Agent for each city in the Customer’s Itinerary including the applicable country and area codes. Any verification or rectification by the Customers in the particulars mentioned in the Booking/Itinerary should be done no later than 24 hours from the time of the Booking.

      The above will assist IndiGo in (i) informing Customers of any changes in relation to the flight on which they are booked for. e.g. delay, cancellation etc., (ii) issuing Invoices to Customers, and (iii) providing any other relevant information to Customers.

      An Itinerary is sent to the email address of a Customer after completion of Booking. A Booking in IndiGo’s official database is the primary record of carriage, and in the event of any discrepancy or conflict between an Itinerary and a Booking in IndiGo’s official database, the Booking retrieved from IndiGo’s official database will prevail.

      Some Bookings may be made at discounted Tariffs, which may be partially or completely non-refundable. It is clarified that IndiGo does not issue open Bookings, i.e. a Booking without having a specific date, Sector and time of travel.

      Bookings and corresponding payments may be made at any Point of Sale. All Customers making Bookings at Points of Sale including through Travel Agents, are deemed to have agreed to be bound by these Conditions of Carriage.

      A Booking is valid from the date the Booking was made until the last date of travel mentioned in the Booking. The Bookings or parts thereof, where respective Customers fail to travel or check-in as per the terms of the Booking, are non-refundable (except airport charges as applicable), and will expire in accordance with the Conditions of Carriage.

      Add-on services and other services offered by IndiGo to Customers

      IndiGo offers certain Add-on services such as seat selection, pre-paid snacks and pre-paid excess Baggage allowance to Customers, which can be availed by Customers in relation to their travel on IndiGo flights, on board the aircraft and at selected airports. A Customer may book such add-on services at the time of making a Booking or there after. Click here to access detailed description of Add-on services and related terms and conditions.

      IndiGo also offers Customers an option to travel on a flight departing earlier than the flight on which the original Booking has been made by a Customer, through its service ‘IndiGo Early’. The departure time of such alternative flight should not be more than 4 (four) hours earlier than the departure of the flight under the original Booking. A Customer may avail services under IndiGo Early only if the Customer is physically present at the airport before the departure of the flight under the original Booking, and makes a request for Booking on the alternative flight before the check-in process for the alternative flight is completed. Click here to access other terms and conditions for availing services under IndiGo Early.

      In addition, IndiGo offers Customers an option to purchase gift vouchers, which can be used for booking of IndiGo flights and other services provided by IndiGo. Click here to purchase gift vouchers offered by IndiGo.

      Hot snacks and beverages are not available on ATRs and on any flight that has a total flight time of less than sixty (60) minutes. Further, complimentary drinking water is offered on all IndiGo flights.

      Customers have the option to pre-book their meals before the departure of their flights as per availability on IndiGo’s website. However, pre-booked meals shall be served or merchandise shall be sold to Customers on the basis of availability. Customer will not be entitled to a specific food item, beverage or merchandise (even if such food item, beverage or merchandise is pre-booked) if it is unavailable, and IndiGo shall not be liable and responsible to Customers for its unavailability. The meals will be served to Customers in the order of their seating.

      Customers shall make requisite inquiries in relation to the food and beverages offered or sold by IndiGo at the time of Booking and ensure that they are not allergic to the contents of such food or beverages. IndiGo shall not be liable for any claims and damages to a Customer due to any allergies or illness on account of consumption of food offered or sold by IndiGo to the Customer.

    • IndiGo accepts Diners Club, MasterCard, VISA, Amex, Rupay cards, Maestro, digital wallets, net banking and payments through united payments interface (UPI) for Bookings made though the Website and IndiGo’s mobile application. IndiGo accepts Visa credit cards and MasterCard credit cards issued by banks for Bookings made through IndiGo’s Call Centre. The usage of these cards, as a mode of payment, is governed by the terms and conditions framed by the respective banks issuing such cards. IndiGo does not accept cheques as a mode of payment for Bookings.

      A Customer shall be responsible to ensure that the full payment of the Tariff against a particular PNR is successfully received by IndiGo at the time of making a Booking, at any Points of Sale. In case, IndiGo’s Booking system does not acknowledge the receipt of payment on account of any technical error or on non-receipt of payment from the bank or any default of payment for any reason whatsoever, IndiGo shall not be responsible for the non-carriage of the said Customer(s) under the said PNR, or for any liability thereof. If any payment is received by IndiGo’s Booking system for any Booking, and such payment is found to be, or suspected to have been, made fraudulently or unlawfully, IndiGo shall have the absolute right and discretion to reverse such payment and/or cancel such Booking. Customers acknowledge and accept that in such a situation IndiGo shall not be held responsible for the carriage of the said Customer(s) under the said Booking, or for any consequential, direct or indirect liability thereof.

      Where cash is the mode of payment for Bookings made at IndiGo’s airport counters, such payments are subject to an overall limit of Rupees INR 1,99,999 (One Lakh Ninety Nine Thousand Nine Hundred and Ninety Nine) against any 1 (one) PNR. Any payments in excess of such overall limit will not be accepted at the airport counters, under any circumstances.

      For Cards issued outside India: Customers who have used cards issued outside India, as a mode of payment for Bookings, may receive a verification call in relation to such payment. It is mandatory for the Customers travelling on such Bookings to carry the original card or a signed copy of the card used for making the Booking at the time of check-in.

      If a payment transaction is not verified, the amount will be refunded, and an email notification will be sent to the Customer to make the payment towards such Booking by way of any of the prescribed alternative modes of payment, within the timelines prescribed by IndiGo, failing which the payment transaction may be cancelled.

      Customer’s GSTIN

      A Customer holding a GSTIN may itself or through its representative or Travel Agent provide details of the GSTIN held by him/her to IndiGo, at the commencement of the process of Booking and before generation of the PNR. A Customer shall be solely responsible for validity and correctness of the GSTIN in the Booking. IndiGo will not assume any responsibility for verifying the validity and correctness of the Customer GSTIN. If a Customer has not mentioned the GSTIN in the Booking or has mentioned an invalid or incorrect GSTIN, IndiGo will not be held responsible and will not accommodate any request for inclusion or change in the Customer GSTIN in the Booking. The applicable GST will be charged to a Customer based on the Customer’s GSTIN and the Airline GSTIN relevant for the Booking. Only one Customer GSTIN can be mentioned against one PNR.

      Issuance of Invoice to Customers

      1. Invoices for Bookings

        Once a Booking has been made by a Customer, an Invoice for such booking shall be sent in the name of that Customer to its email address, within 30 (thirty) days of the Booking. This is also applicable for Customer who is a GSTIN holder and have provided their GSTIN number to IndiGo at the time of Booking. Additionally, a Customer may download the Invoice using his/her PNR on the Website within 30 (thirty) days of making the Booking. Invoices shall be denominated in INR, even in cases where the payment is made in a currency other than INR.

        In case of any change in a Booking by a Customer as per the provisions of Clause 7.1 of these Conditions of Carriage, the Customer will receive an Invoice for the total Tariff paid by the Customer for the revised Booking.

        A Customer shall not receive any Invoice if a Booking is cancelled by the Customer within a period of 24 (twenty-four) hours of making the Booking.

      2. Invoices for on-board sale of food, beverages and merchandise (Pre- booked and Cash sale on-board):

        For on-board sale of food, beverages and merchandise to Customers, IndiGo shall issue payment receipts as per the applicable law. For this purpose, Customers shall ensure to provide and declare correct identification (PNR/booking reference & name), contact details (mobile number & email Id) and respective seat numbers on the flight, as applicable. Customers agrees & acknowledges to bear liability in providing correct details on IndiGo’s website and IndiGo will not be liable for any error, omissions, discrepancies or misrepresentations in the same.

        A Customer may request a GST Invoice, by sending an e-mail with details of the PNR (in case of pre-booked meal) and also a copy of the receipt issued to them at the time of supply (in case of sales on-board) to IndiGo’s customer care team at customer.relations@goindigo.in requesting a GST Invoice for such sale. IndiGo shall provide a GST Invoice to the Customer by e-mail within 14 days of receipt of such request by IndiGo.

        GST may also be applicable on any special services requested by Customers, at applicable rates, in accordance with applicable law.

      3. Travel Certificate: On the request of the Customer, IndiGo can provide a travel certificate or a document evidencing travel at the charges set out here , per Customer per Sector. However, if such request is made through IndiGo’s call centre, an additional fee of INR 100 per person sector will apply.
    • Tariff is payable only for carriage from the airport at the point of origin, to the airport at the point of destination, unless otherwise expressly stated. Tariff does not include ground transport service between airports or between airport terminals.

      The Tariff payable by a Customer is calculated in accordance with IndiGo’s Tariff in effect, on the date/time of payment for a Booking. Tariff payable by Customer to IndiGo per Booking per Sector includes the following components:

      1. basic fare, charged by IndiGo,
      2. GST and other taxes imposed by the Government,
      3. charges imposed by IndiGo, including fuel charge,
      4. charges for add-on services, if any availed by the Customers,
      5. fees and charges imposed by the Government and airports, including UDF, ASF & development fee (DF) etc.,
      6. Common User Terminal Equipment (“CUTE”) and
      7. service fees or any other fee, if any, charged by IndiGo.

      The aforesaid components of Tariff may undergo a change at any time, without prior notice.

      Any change in the Booking or dates of travel, may result in a change in the applicable Tariff to be paid.

      IndiGo offers various Tariff Types including Promotional fares to Customers which provides for various offers for Checked-in Baggage allowance, Hand Baggage allowance, fees for changing or cancelling the Booking and other terms and conditions including the requirement to display additional proof of identity by Customers. Such Tariff Types can be accessed by clicking here . The terms and conditions in relation to Tariff Types shall be an integral part of the Conditions of Carriage and are incorporated here by reference. However, if a Booking is made on such Tariff, except to the extent specified in the additional terms and conditions specified for such Tariff, the Booking shall be subject to the Conditions of Carriage.

      IndiGo offers Tariff on a one-way basis. However, certain Tariff Types including Promotional Airfares determined and offered by IndiGo require a round-trip Itinerary and once purchased do not allow partial cancellation of the Itinerary. Customers should refer to detailed terms and conditions attached to Tariff at time of making the Booking.

      All classes of Tariffs are determined and quoted in Indian Rupees (INR) and may be subject to change without any notice. Once purchased the Tariff will not change after completion of a Booking, however if a Customer requests for a change in his/her Booking, revised Tariff may be applicable to the changed Booking.

      Fuel charges may vary depending on the Sector, the date of Booking, and the actual date of travel.

      CUTE charges (inclusive of GST) are levied on Customers, for every Sector, at selected airports, for usage ofCUTE services.

    • The amount of applicable taxes including GST, fees or charges payable by a Customer, are calculated as on the date of the Booking. If there is a change in an existing tax, fee or charge, or a new tax, fee or charge is imposed, after the date of Booking, a Customer will not be obliged to pay any additional amount (in case of an increase) or be entitled to get any refund (in case of any decrease), unlesstheCustomer decides to change the date of travel which requires a change in his Booking or re-booking. A Customer may also be required to pay additional tax, fee or charge (including Airport Charges) after completion of a Booking, if such amount is required to be paid to a Regulatory Authority in relation to the Booking, pursuant to any change in applicable law.

      IndiGo shall collect a non- refundable Convenience fee, as mentioned at the link set out here , per person per Sector for all Bookings made through IndiGo’s website. Such fee is collected by IndiGo for establishing, maintaining and operating the online flight booking system that enables Customers to make Bookings. Such fee includes the charges paid by IndiGo to concerned banks (varies from one bank to another) for availing such facility.

      IndiGo shall collect a booking fee per Customer per Sector as applicable for all bookings made from the IndiGo’s call centre and airport ticketing counter.

      IndiGo shall collect a fee per page for Customers who request for a physical copy of their Itinerary at IndiGo’s airport reservation counters. For more details on such fees click here

      IndiGo may also offer certain other services to Customers, from time to time, for which additional Fees may be charged by IndiGo.

    • For the convenience of Customers, fares, applicable taxes, fees, and charges are also payable in the currency chosen by a Customer or a Travel Agent while making a Booking. A Customer or a Travel Agent can choose only from the options of currencies provided by IndiGo. Please note that the amount of Tariff and other fees & charges in some currencies (other than INR) are fixed by IndiGo, and may not be equivalent to the amount obtained after converting such amounts in INR at the exchange rate applicable at the time of Booking.

    • Once a Booking is made, the Tariff paid shall only be refundable, subject to changes or cancellation terms/fee of IndiGo, as mentioned below:

      1. Changes/cancellations of the Booking must be made at least 2 (two) hours prior to the scheduled departure time.
      2. IndiGo shall levy a fee for a change/cancellation as per the terms and conditions of the Tariff Type, at the time of making a Booking. Customers acknowledge that certain Tariff Types may either limit or exclude a Customer’s right to change or cancel Bookings. Such change/cancellation fee charged is in accordance with the DGCA CAR - Section 3, Series M, Part II, Issue I.

      The change/cancellation fee will be deducted from the total amount paid at the time of Booking and the residual amount will be refunded to Customers (in case of cancellation) or in case of change in Booking, the same may be adjusted against the Tariff required to be paid for Customer.

      In case of changes to a Booking: (a) a revised Invoice will be issued based on the Tariff prevailing at the time of making such change and (b) if residual amount is lesser than the price of the changed Booking, Customers will be required to pay the difference.

      If any cancellations to Bookings are made through IndiGo’s call centre, an additional fee of INR 250 per person per flight will be levied by IndiGo.

      IndiGo provides a look in option to Customers where no change or cancellation fees shall be retained by IndiGo in case a Customer cancels or changes a Booking within 24 (twenty-four) hours of making the Booking, provided that the Booking is for a flight whose departure is not less than 7 (seven) days from the date of the Booking. Any change to a Booking will nevertheless require Customers to pay any increase between the Tariff of the original Booking and the changed Booking.

      IndiGo does not permit changes in name once a Booking is complete. However, a spelling correction in the name of a Customer can be donewithin 24 (twenty-four) hours of the Booking having been made, without incurring any additional charges, by calling IndiGo’s Customer Care number at +91 124-4973838 / 124-6173838.

      In case of the Codeshare Flights, IndiGo will be able to accept any request for change in the name only in accordance with the policy of the Codeshare partner.

      For any change or cancellation to a Booking made by a Travel Agent through the International Air Transport Association (“IATA”) billing and settlement plan (“BSP”), Customers should request all changes or cancellations to be done only through their respective Travel Agent, specifically for any partial cancellation in a Booking where any of the legs of the Bookings have not been utilized (no-show/ boarded). Any changes or modifications to a partially utilized (no-show/ boarded) Booking is not permitted.

    • In case of change or cancellation of Bookings, if IndiGo is required to refund Tariff or a part thereof to Customers, Customers will receive the refundable amount in INR (after the deduction of the applicable fee per Customer per Sector mentioned above), at the option of the Customer, as follows:

      (i) Refund through the original mode of payment:

      1. For Bookings made through credit/debit cards or via wallets either online on the Website or through IVR at the IndiGo call centre/airport counters, the refund will be processed to the credit/debit card or to the wallet used to make such Booking within 7 (seven) working days from the date of the refund request;
      2. For Bookings made through Travel Agents, refunds will be processed to the account of the respective Travel Agent and Customers may claim such refund from the Travel Agent. A Travel Agent shall remain responsible for processing of the refund to a Customer once the refund is received from IndiGo, and a Customer will not have any recourse or claim against IndiGo in relation to the such refund;
      3. For Bookings made by cash at the airport, the refund will be processed through an electronic transfer of funds, pursuant to submission of the requisite refund form duly filled and submitted by Customers, at any of the IndiGo counters on airports; and
      4. For Bookings made through American Express cards, the refund will be processed to the American Express card used to make such Booking within 21 (twenty-one) working days from the date of refund request.

      Or


      (ii) Refund as a Credit Shell

      A Credit Shell may be utilised by Customers for future travel on IndiGo flights, within a specified period from the date of change or cancellation of the Booking in lieu of which a refund has been made.

      IndiGo shall be entitled to decline or refuse refund to a Customer, if the option to receive a refund is exercised after the departure of the flight.

      IndiGo shall make refunds either to the person named in the Booking, or to the person who has paid for the Booking or the relevant Travel Agent. The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to IndiGo that such person is entitled to receive a refund.

      In case of change or cancellation of Bookings on account of Force Majeure, Customers acknowledge that IndiGo shall decide the manner in which such refunds may be processed.

      If a Customer does not check-in for a flight at least 60 (sixty) minutes prior to its scheduled time of departure, the entire amount paid for the Booking will be retained by IndiGo. However, in such event, Customers are entitled to a refund of Airport Charges.

      A refund made by IndiGo in accordance with these Conditions of Carriage shall be deemed to be an appropriate refund to Customers in accordance with IndiGo’s obligations / responsibilities under applicable laws and the Conditions of Carriage. The same shall indicate that IndiGo has carried out all reasonable acts in its power in pursuance of the same and shall discharge IndiGo from any further liability or claim towards refund from such Customers.

    • Customers recognise that personal data has been given to IndiGo in relation to Bookings and for ancillary services or products that may be offered by IndiGo or its service partners from time to time. Customers consent that such personal data may be used by IndiGo or its service partners to prevent credit card, debit card or identity fraud, and also to improve the experience of Customers with IndiGo. For these purposes, Customers authorise IndiGo to retain and use such data, and to transfer the data to IndiGo’s group companies, Travel Agents, government agencies, Regulatory Authorities, other carriers, service providers and other authorised third parties. Customers also recognise that IndiGo or its service partners may contact them via email or phone to inform them regarding the status of their Booking including any changes to the Booking, other services or other promotional schemes. In this regard, Customers shall be bound by the Privacy Policy of IndiGo available at here.

    • IndiGo offers assigned seating at airport check-in counters. For preferential seating, IndiGo offers advanced seat assignment through its service ‘Seat-Select’, at the time of making a Booking or after making a Booking with stipulated payment.

      All seats on an ATR aircraft are non-reclining.

      The Emergency Exit Seats may only be available to Customers, who are:

      1. able-bodied;
      2. aged 15 years and above, on date of travel;
      3. In case Customer’s current physical/mental condition does not prevents them from opening an emergency exit (as set out in DGCA CAR - Section 8, Series O, Part VIII, Issue I);
      4. not suffering from a temporary illness which affects their mobility in any way whatsoever; and
      5. capable of (a) locating the emergency exit, (b) recognizing the emergency exit opening mechanism, (c) comprehending the instructions for operating the emergency exit, (d) operating the emergency exit, (e) following oral directions and hand signals given by a crew member, (f) stowing or securing the emergency exit door so that it does not impede use of the exit, (g) passing expeditiously through the emergency exit; and (h) assessing, selecting, and following a safe path away from the emergency exit.
      6. Not travelling with an infant
      7. Willing to open the emergency exit and assist other passengers in the event of an emergency.

      If a Customer is unwilling to sit at the emergency exit then IndiGo may relocate their seat only for the period of take-off and landing, during their journey. However, IndiGo shall have the discretion to assign & re-allocate Emergency Exit Seats and other seats to Customers, keeping the prescribed security norms and the safety and comfort of all the Customers on-board a flight in consideration. Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are expected to pay special attention to the same.

    • A Customer shall not be allowed to board an IndiGo flight unless the Customer presents a valid Itinerary (either a print or screenshot of the Itinerary on his/her mobile/tablet/computer). Customer agrees to comply with any other requirement of the respective airport, as applicable.

      All Customers, including Customers accompanied by Infants or Children, must present any valid identification document as mentioned below in original,at the time of check-in:

      1. Passport;
      2. Voter photo identity card issued by the Election Commission of India;
      3. Aadhaar or m-Aadhaar issued by the Unique Identification Authority of India (“UIDAI”);
      4. PAN card issued by the Income Tax Department;
      5. Driving license issued by the Regional Transport Offices;
      6. Service photo identity card issued by State or Central Government, public sector undertakings, local bodies or public limited companies;
      7. Student photo identity cards issued by Government Institutions/Government recognized Educational Institutions;
      8. Nationalized bank passbook with attested photograph;
      9. Pension card or any other pension related documents having photograph of the Customer; or
      10. Photo identity card or medical certificate issued to differently abled Customers by the Governments of respective States or Union Territories.

      An unaccompanied Child shall be required to produce any valid proof of identity listed above.

      In case a Customer is not in a position to produce any of the documents listed above as proof of his/her identity, an identity certificate issued by a Group A Gazetted Officer of the Central or State Government on official letterhead, with the Customer's duly attested photograph, will be valid for this purpose.

      In case of a Customer travelling on an international flight, a valid passport along with an air ticket shall also be required for entry into the airport and at check-in counters.

      The Customers who fail to produce any of the above mentioned documents during the check- in process will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom.

      IndiGo recommends that Customers report for check-in at IndiGo counters, at least 2 (two) hours prior to the departure of the scheduled flight. A Customer’s journey will be smoother if the Customer has ample time to comply with the check-in requirements.

      Customers are required to check-in their baggage/bag drop at least 60 (sixty) minutes prior to their departure time. Failure to check-in baggage/bag drop and not reporting 60 (sixty) minutes or any other time period prescribed by IndiGo, prior to the flight’s scheduled time of departure to the checking-in kiosk/counter, will result in: (i) the Customer being declared as “No-Show” and (ii) retention of the No-Show Charges by IndiGo and accordingly the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges. The refund of Airport Charges shall be made to the Customers who specifically request for such refund from IndiGo.

      In case of Booking 2 (two) or more Sectors under different PNRs, it is the Customer’s responsibility to ensure that there is a sufficient time-interval between the two flights. If a Customer misses his/her connecting flight due to such circumstances or factors, in a prior Sector IndiGo shall not be liable for such missed connection, in any manner whatsoever.

    • As per Government regulations all Customers are mandatorily required to check-in for their flights online before arriving at the airport for any scheduled departure. In this regard, IndiGo has ensured that Customers are able to check-in for their flights by way of a tele-check-in over the phone, or online using a web browser or IndiGo’s mobile application, and download their baggage tags/baggage identification numbers prior to arriving at the airport. To know more about downloading & affixing the baggage tag click here.

      Customers can do a web check-in on the Website anytime up to one (1) hour prior to the scheduled departure of their flights. It shall be the duty of Customers to ensure that the Customer’s Checked-in Baggage displays a Baggage Identification Tag at least 60 (sixty) minutes prior to the scheduled time of departure of the Customer’s flight. Failure to check-in for a flight or failure to ensure that Checked-in Baggage displays a Baggage Identification Tag/bag drop at least 60 (sixty) minutes prior to the scheduled time of departure will result in (i) the Customer being declared as “No-Show” and (ii) retention of the No-Show Charges by IndiGo and accordingly the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges.

      In case of web check-in on the Website, the Customer is required to produce (in original) any of the documents mentioned in clause 9.1 evidencing the identity of a Customer, at the boarding gate, for verification.

      IndiGo reserves the right to refuse carriage to a Customer if he/she does not comply with the check-in requirements and prescribed timelines.

    • For Customers who check-in through the kiosks available at the airports, the identification check will be carried at the boarding gate by staff members of IndiGo. During the identification check, Customers will be required to produce any of the documents as set out in Clause 9.1 above. Customers who fail to produce any of the above mentioned documents will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom.

      To avoid any delays, the boarding gates will be closed 25 (twenty-five) minutes prior to the time of departure. Customers must be present at the boarding gate no later than the time specified at the time they check-in or any subsequent announcements made at the airport.

      Mere check-in or issuance of a boarding pass does not guarantee boarding unless a Customer adheres to all the requirements including the timelines mentioned in relation to boarding in the Conditions of Carriage. A Customer understands and acknowledges that such announcements may only be made in the event of a change of the boarding gate or change in the schedule of boarding and may be made orally through the airport sound systems, or through display/ notifications on the digital screens placed at airports by the airport authorities. IndiGo is under no obligation to make boarding announcements at airports designated as ‘silent airports’ and it is the duty of Customers to check the flight information display system (operated by an airport operator) for current boarding status and boarding gates.

      A Customer understands and acknowledges that IndiGo or its staff is not obligated to reach out to the Customer in the event that the Customer fails to be present at the boarding gate, in the manner required in terms of these Conditions of Carriage. IndiGo is not liable to any Customer who fails to report at the boarding gate for any reason whatsoever. Any Customer failing to report at the boarding gate within the aforesaid timelines shall be treated as a “Gate No-Show” and IndiGo will reserve the right to retain no-show charges.

    • IndiGo will not be liable to Customers for any damage, liability, loss, delay or expense incurred due to their failure to comply with the provisions of this Clause 9.

    • Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing other Customers on-board.

      If any Customer expresses desire to off-load himself/herself and is subsequently off-loaded, then such Customer shall be penalized with applicable Fees set forth here .IndiGo shall also have the right to retain the amount paid by the Customer for such a Booking. IndiGo may, at its sole discretion, not penalize such Customers, in case of a medical emergency and other personal emergencies. In case of self-offloading by a Customer due to a medical emergency, IndiGo may require a certificate in relation to the same from the airport doctor.

  • Customer’s Responsibility:

    In order to make a Customer’s journey comfortable, IndiGo requires support and cooperation from Customers. A Customer travelling alone should be able to perform the following activities independently:

    1. Fastening and unfastening the seat belt;
    2. Putting on an oxygen mask;
    3. Taking off and putting on a lifejacket; and
    4. Leaving the seat and getting to an emergency exit.

    For certain Customers we express our special concern and insist that they travel with a safety assistant. Typically, the Customers who are likely to need a safety assistant are those who:

    1. have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions;
    2. have one or more sensory impairments such as a visual, hearing or speech impairment;
    3. have a mental disorder or epilepsy; provided the safety assistant/ attendant complies with requirements under clause 10.1 of this Conditions of Carriage.
    4. have a challenge or disability that may prevent them from moving without assistance to reach an emergency exit.
    • IndiGo may refuse carriage of a Customer or the Customer’s Baggage, under the following circumstances, in the exercise of its sole discretion:

      1. such action is necessary to comply with any applicable laws, regulations or orders;
      2. the Customer’s conduct, mental or physical condition or the condition or state of the Customer’s Baggage is such:
        1. as to cause reasonable apprehension of harm to or endangerment of the safety and security of other Customers or IndiGo’s crew, or the aircraft or safety in general, or
        2. that the Customer or the Customer’s Baggage may pose a hazard or risk to himself, other persons or any property, IndiGo’s crew or the aircraft or safety in general.
        3. Provided further that, IndiGo may refuse carriage to Customers with mental disorder & epilepsy unless;

          1. Customer to be carried is certified by a qualified registered medical practitioner/ doctor to be fit to travel by air without being a risk to other passengers or to the aircraft; and

          2. Customer has not taken or used any alcoholic drink or preparation within twelve hours of the commencement of the flight; and

          3. Customer is kept under proper sedative, if in a state of excitement, during the flight and stops en route; and

          4. Customer is accompanied by an attendant/safety assistant, provided that in case the Customer has been in a state of excitement requiring sedation within the two weeks preceding the date of commencement of the flight, such Customer shall be accompanied by a qualified registered medical practitioner/ doctor and adequate escort who shall individually and collectively be responsible for ensuring that no alcoholic drink or preparation is taken by the person in their charge and that such person is kept suitably sedated during the flight and stops en route.

      3. Customer has committed misconduct on a previous flight and there being a reasonable likelihood that such conduct may be repeated;
      4. the Customer has not observed, or is likely to not follow IndiGo’s or its crew’s instructions;
      5. the Customer fails to observe IndiGo’s instructions with respect to safety or security;
      6. the applicable Tariff, Fees, any other charges or applicable taxes payable by the Customer, have not been paid;
      7. payment information or credit/debit card details provided by the Customer are not correct/verified, a Booking has been made fraudulently or unlawfully, or has been made by a person not authorised by IndiGo to make a Booking;
      8. the Customer does not have proper and adequate travel documentation;
      9. the Customer fails to complete the check-in requirements/ formalities or boarding requirements or arrive at the boarding gate within the stipulated timeline;
      10. the Booking has been altered by a party other than IndiGo or its Travel Agents;
      11. the person checking-in or boarding, cannot prove that he/she is the Customer named in the Booking;
      12. the Customer’s Checked-in Baggage has a power bank or any other item prohibited to be carried as a part of Checked-in Baggage;
      13. the Customer is under the influence of alcohol, drugs or is intoxicated or declared as unruly as per Clause 10.3 of the Conditions of Carriage;
      14. the Customer is suffering from any ailment, or disease which is likely to risk the health, safety and security of the said Customer or other Customers or IndiGo’s crew;
      15. the Customer (if he/she falls under the special/disabled category) fails to comply with the mandatory requirements of Clause 10.4 of the Conditions of Carriage; or
      16. the Customer fails to comply with any of the mandatory requirements as incorporated in Clause 11, 12, 15, 16 of the Conditions of Carriage.
      1. There may be instances when certain IndiGo flights may be overbooked due to commercial, operational or technical reasons such as seating capacity optimization, or change in the aircraft from a higher capacity aircraft to a lower capacity aircraft. This may result in a denial of boarding to certain Customers with confirmed Bookings by IndiGo.
      2. Upon occurrence of events set forth in Clause 10.2 (a) above, IndiGo will endeavour to seek volunteers from Customers with Bookings willing to surrender such Bookings to allow boarding to other Customers with Bookings. IndiGo will accommodate such volunteering Customers on an alternate available flight, and in addition, may offer certain benefits or facilities at IndiGo’s discretion to such volunteers from Customers. If IndiGo does not find sufficient number of volunteers to surrender their Bookings on an overbooked flight, IndiGo has the absolute right and discretion to deny boarding to some Customers based on their check-in sequence at the airport counter (or such other parameters as IndiGo may decide from time to time). However, IndiGo endeavours to give priority to the following categories of Customers:
        1. A Child;
        2. A safety assistant;
        3. A pregnant woman;
        4. Customers with one or more sensory impairments such as a visual, hearing or speech impairment;
        5. Customers using or requiring wheelchairs, crutches, braces, other prosthetic devices or requiring any special assistance;
        6. Customers with limited mobility due to injured or fractured limbs or any other disability;
        7. Customers having psychiatric disability or mental disorder;
        8. Customers with certain adverse medical conditions; and
        9. Such other Customers accompanying any of the aforementioned persons, who, in IndiGo’s discretion, should not be denied boarding considering specific circumstances.
      3. Compensation to Customers for Denied Boarding (in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I).
        1. IndiGo will pay compensation, in the form of vouchers, to the Customers who are denied boarding by IndiGo.
        2. IndiGo shall not be liable to pay any compensation, as specified under Clause 10.2 (c) (i) above, to Customers, who are denied boarding by IndiGo, if a seat in an alternate flight is arranged by IndiGo (subject to availability) that is scheduled to depart within 1 (one) hour of the original scheduled departure time of the flight under the original Booking.
        3. A Customer booked on connecting flights of IndiGo or any other airline under a common PNR of the original Booking, shall be compensated in accordance with Clause 10.2 (c) (i) above, by IndiGo only for the first leg of such connection, when he/she has been delayed at the departure station on account of denied boarding by IndiGo for such first leg, and as a result of such denied boarding has arrived at the final destination at least 3 (three) hours later than the scheduled arrival time.
        4. For the avoidance of doubt, IndiGo shall not have any obligation to compensate a Customer travelling on a connecting flight, if the Customer has been delayed due to boarding being denied in the first leg of the connecting flight operated by IndiGo, if such Customer arrives at the final destination, within 3 (three) hours of the scheduled arrival time.
        5. In case of denied boarding in any subsequent leg of a connecting flight, the airline operating such subsequent leg of the connecting flight shall be responsible for compensating the Customer in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I.
        6. The terms and Conditions of IndiGo vouchers issued to Customers in lieu of being denied boarding are as follows:

          1. Vouchers will be issued only in the name of the Customers specified in the Booking.

          2. Vouchers are non-transferable, non-exchangeable and non-encashable.

          3. Each voucher will be valid for a maximum period of 12 (twelve) months from the date of its issuance. Requests for extension or revalidation of a voucher shall not be entertained under any circumstances.

          4. Vouchers can only be redeemed by utilising the voucher code at the time of making a Booking (i) on the Website or (ii) over the phone at the IndiGo call centre.

          5. Vouchers can be redeemed against the base fare of IndiGo flights and any other products and services offered by IndiGo, other than any kind of Airport Charges, pass-through charges or any other statutory charges and taxes.

          6. Vouchers cannot be redeemed for the Tariff required to be paid for group Bookings or Bookings made in currency other than INR.

          7. Voucher redemption cannot be combined with any other IndiGo offer or promotion and are for single use only.

          8. Vouchers are deemed to have been fully utilised in case of partial redemption by a Customer, and the remaining value of the voucher will deemed to have lapsed.

          9. IndiGo will not be responsible for loss, theft or unauthorised use of the voucher and no replacement voucher shall be provided under any circumstances. IndiGo reserves the right to deny acceptance of a voucher if it suspects any fraud.

          10. A Customer who accepts a voucher shall be deemed to have relinquished all its rights, claims and interest against IndiGo in respect of the said denied boarding before any Regulatory Authority.

      4. That Denied boarding as mentioned above will exclude instances/cases where there is reasonable ground to refuse carriage such as reasons of health, safety, security, or inadequate travel documentation. In particular the following cases will not be considered as denied boarding despite overbooked flights and will not be eligible compensation under Clause 10.2 (c) above:
        1. No-Show at check-in and boarding gate by a Customer (which is governed by provisions relating to “Checking-in and Boarding” under the Conditions of Carriage);
        2. cancellation of a flight (compensation for which is governed by provisions relating to Changes and Cancellations of Booking” under the Conditions of Carriage); and
        3. denial of boarding to any Customer (at IndiGo’s absolute discretion) under the influence of alcohol or drugs, for health and safety of others, a Customer who is unruly, on account of security breach or in the absence of adequate travel documents of Customers and for the reasons set out in Clause 10.1 of the Conditions of Carriage.
      1. A Customer who fails to respect the rules of conduct at an airport or on board an aircraft, or to follow the instruction of the airport staff or crew members, and thereby disturbs good order or discipline at an airport or on board an aircraft will be considered an unruly passenger.
      2. No Customer shall on board an IndiGo aircraft –
        1. assault, intimidate or threaten, whether physically or verbally, a pilot, a crew member or any of IndiGo’s members of staff on-duty, which may interfere with the performance of the duties of the pilot, the crew member or any of IndiGo’s members of staff on-duty or lessen the ability of the pilot, the crew member or IndiGo’s members of staff on-duty to perform their duties;
        2. refuse to follow an instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member or IndiGo’s members of staff on-dutyfor the purpose of ensuring the safety of the aircraft or of any person or property on-board or for the purpose of maintaining good order and discipline on-board; or
        3. assault, intimidate or threaten any other person, whether physically or verbally, or intentionally cause damage to or destroy any IndiGo property or consume alcoholic beverages or drugs which may or may not endanger the safety of the aircraft or of any person or jeopardise the good order and discipline in the aircraft.
      3. If a Customer harasses, assaults, intimidates or threatens any IndiGo employee including crew members, IndiGo shall have the right to offload such a Customer from the IndiGo flight, and file a complaint against such a person with the relevant authorities.
      4. No person shall smoke in any part of an aircraft or in its vicinity.
      5. No Customer shall tamper with an aircraft or its equipment or conduct himself/herself in a disorderly manner in and around an aircraft or commit any act likely to imperil the safety of an aircraft or its Customers or crew.
      6. The use of mobile phones in flight mode is allowed during all phases of the flight. The use of other personal electronic devices (PEDs) like laptops and electronic entertainment devices are allowed only during cruise.
      7. In case the behaviour of a Customer (inside the premises of an airport or on an aircraft) is likely to endanger the safety of other Customers, crew members or IndiGo’s staff on-duty or is in violation of any applicable law, crew members or IndiGo’s staff on-duty may take such measures as they deem reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point. IndiGo may file a criminal complaint against such Customer, at the airport where (a) such incidence takes place or (b) where a Pilot-in-Command may choose to land (if such incidence takes places on board a flight).
      8. Any customer who fails to adhere to COVID-19 protocols including wearing of face masks & maintaining social distancing.

      For further details on COVID-19 guidelines, regulations/ advisories, Customers can access government guidelines click here Customers are required to strictly adhere to such guidelines & regulations pertaining to COVID-19 safety as published by the relevant authorities or as informed to the passengers by IndiGo from time to time & made available on its website. Click here for further information. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.

      1. IndiGo may provide Special and disability assistance to the following types of Customers:
        1. Customers travelling with Infants
        2. Children availing the Flying Solo Service
        3. Pregnant women
        4. Safety Assistants
        5. Customers with one or more sensory impairments such as visual, hearing or speech impairment
        6. Customers travelling with a service Dog
        7. Customers who require mobility Assistance
        8. Customers using wheelchairs, crutches, braces or other prosthetic devices
        9. Customers with psychiatric or emotional disorders
        10. Customers having autism or Intellectual Disability
        11. Customers fitted with internal devices
        12. Customer carrying portable oxygen concentrators (POC)
        13. Customers with certain adverse medical conditions

        To know more about the above mentioned categories of customers, click here
      2. All persons with a disability or reduced mobility shall notify IndiGo of their requirements, if any, at least 48 (forty-eight) hours before the scheduled departure time of the flights booked by them so that IndiGo can make necessary arrangements to cater to any of the following requirements:
        1. assistance required while embarking and disembarking. IndiGo is required to be notified of the nature and level of assistance required by a Customer;
        2. mobility equipment and assistive devices that need to be carried by IndiGo, either as a Hand Baggage and/or as a Checked-in Baggage; or
        3. requirement of an escort or a safety assistant and any other enquiry on Safety Assistant, please click here

        IndiGo may provide the assistance as set out above to the Customers, at its discretion. IndiGo may also seek the opinion of qualified registered medical practitioners/ doctor and other experts appointed by IndiGo before providing any such assistance to the Customers.

        IndiGo will provide special and disability assistance subject to restriction as mentioned in Clause 10.1 above.

      3. Seating accommodation and aircraft accessibility for Customers with a disability/reduced mobility:
        1. IndiGo will allocate you a seat that is convenient and designated as accessible for persons with disabilities at no additional charge. These seats will remain blocked until as close to the scheduled time of departure as practicable. Our seats have movable armrests for easy accessibility to the seats. However, in order to meet the safety requirements set out in DGCA CAR - Section 3, Series M, Part I, Issue III, Customers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede crew members in carrying on their duties or obstruct access to emergency equipment or hinder aircraft evacuation in case of an emergency. IndiGo reserves the right to change the seats of Customers, who do not meet the parameters, set out in Clause 8.2 in these Conditions of Carriage, in cases where such Customers have been allocated seats without the necessary information in relation to such Customer’s condition being provided to IndiGo by Customers. To allow us to provide the best assistance to all our Customers, please provide us with as much information as possible at the time of your Booking, to provide IndiGo and its staff with ample and sufficient time to make the necessary adjustments and arrangements that will aid us to serve you better.
        2. Lavatories:

          A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance moving to and from the lavatory door(same as above) but will not be able to assist the Customer inside the lavatory.

  • At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag and the Baggage Identification Tag.

    • IndiGo reserves the right to refuse carriage of Baggage with certain restricted items. To know more about the description of such items, please click here.

    • IndiGo prescribes certain terms and conditions for admitting Checked-In Baggage. To know more about the descriptions and terms and conditions of the Checked In Baggage, click here.

    • IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content, being radioactive, or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request. IndiGo may refuse to accept Baggage for carriage unless it is in IndiGo’s reasonable opinion, properly and securely packed in suitable container/packaging.

      1. For reasons of safety and security, IndiGo or the competent Regulatory Authority may require Customers to undergo a search through x-ray or other type of scan in person or of the Baggage. IndiGo reserves the right to search the Baggage of a Customer in the absence of the Customer, if the Customer is not available, for determining whether the Customer’s Baggage contains any unacceptable or prohibited items.
      2. If a Customer refuses to comply with such searches or scans, IndiGo reserves the right to refuse carriage of such Customer and his/her Baggage without refund Tariff or without any other liability to such Customer. Any other procedures as may be required under law may follow subsequently, in relation to such cases.
      3. If a search or scan causes injury to a Customer or loss/damage to his/her Baggage, IndiGo shall not be liable for such injury or damage, unless the same is due to IndiGo’s wilful fault or gross neglect.
      1. IndiGo will make its best effort to ensure that Checked-in Baggage of Customers arrives in a safe condition. Customers are advised to collect their Checked-in Baggage as soon as it is available for collection at the relevant conveyor belt. If a Customer’s Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customer’s flight arrives, IndiGo or the relevant airport operator may dispose it off without any liability or notice to the Customer.
      2. It is an obligation of Customers to collect their Checked-in Baggage from a conveyor belt, as early as possible, to avoid any incident of theft or misplacement of Checked-in Baggage.
      3. The moment the Checked-In Baggage is placed at the relevant conveyor belt of the airport, IndiGo shall not be responsible for any loss or theft of the Checked-In Baggage.
      4. If Customers are travelling in a group (i.e. if in one Booking there are more than one Customers) and the Checked-in Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the arrival hall at the time of registering a complaint for the lost Checked-in Baggage. The Checked-in Baggage will be considered to be delivered in good condition if the above condition is not met.
      5. IndiGo shall deliver Checked-in Baggage to the bearer of the Baggage Tag, upon payment of all unpaid sums due to IndiGo, under the Conditions of Carriage.
      6. IndiGo is under no obligation to ascertain that the bearer of the Baggage Tag is entitled to delivery of the Checked-in Baggage. and IndiGo is not liable for any loss, Damage, or expense arising out of its failure to ascertain so.
      7. Delivery of the Checked-in Baggage will be made at the destination indicated on the Baggage Tag.
      8. If a Customer claiming Checked-in Baggage is unable to produce the Baggage Tag and identify the Checked-in Baggage by means of a Baggage Tag, IndiGo will deliver the Checked-in Baggage to the Customer only after he/she establishes to IndiGo’s reasonable satisfaction, his right to such Checked-in Baggage, and if required by IndiGo, such Customer shall furnish adequate security to indemnify IndiGo for any loss, damage or expense which may be incurred by IndiGo, as a result of such delivery.
      9. Acceptance of the Checked-in Baggage by Customers without complaint at the time of delivery, is a prima facie evidence of Checked-in Baggage being delivered in good condition and in accordance with the Conditions of Carriage. A Customer shall be required to raise an irregularity report in case there is a loss of or damage to Checked-in Baggage, while he/she is at the respective destination airport, at the time of arrival, and not after departing from the destination airport.
      10. To ensure that Customers pick-up their own Checked-in Baggage and there is no confusion, IndiGo reserves the right to match the Baggage Tag to the Baggage Identification Tag, upon arrival, either for all Customers or on a random basis, without any prejudice or discrimination. In the event there is a possibility or the slightest assumption that a Customer may be picking up somebody else’s Checked-in Baggage, IndiGo reserves the right to divulge personal information of such Customer to the original owner of the Checked-in Baggage, and IndiGo will not be liable for any losses or damages incurred thereof.
    • IndiGo will not be responsible for, or have any liability in respect of, articles removed from a Customer’s Baggage by any airport security staff or CISF.

  • Information related to your connecting flights

    • Any Booking with respect to Connected Segments shall be required to be booked in advance, and all the Flight Segments in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component.

    • In cases where a Customer undertakes travel on Connected Segments, IndiGo will check-in the Checked-in Baggage through to the final destination of the Customer. However, in case of domestic to international connections and vice-versa, Customers will have to collect their Checked-in Baggage at the end of each leg and check-in again after completing applicable regulatory formalities.

      Customers will be provided with two boarding cards, one for the flight taken from the point of origin till the Stopover and other from the Stopover until the next destination. If at a Stopover, a Customer is required to change terminals, the Customer will be responsible for:

      1. Transportation from arrival terminal (arrival from the point of origin) to departure terminal (departure to the next destination); and
      2. Reporting on time at the check-in counter for the next flight.

      Except in cases of delay and cancellation of flight as mentioned under DGCA CAR, Section 3, Series M, Part IV, Issue I dated 6th August 2010. IndiGo will not provide any food or lodging at a Stopover. (A ‘Stopover' in reference to ‘Connected Segments’, which requires change of terminals by a Customer at the Stopover, shall include the arrival terminal (arrival from the point of origin) as well as the departure terminal (departure to the next destination).

    • If Customers fail to report at boarding gate, at least twenty-five (25) minutes prior to departure of the concerned flight for the Connecting Segments despite having arrived on-time from the point of origin, the Customers will be treated as a ‘Gate No-Show’. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or to the relevant airport authority at the Stopover station, without any liability of IndiGo. In this case, no-show charges will be retained by IndiGo. The Customers are, however, entitled to a refund of the Airport Charges (if applicable).

      The Customers for Connecting Segments shall board the flight from the origin city only. Any requests for boarding from any Stopover point would be treated as cancellation and re-booking at the applicable fares, at the time of such request being made by a Customer.

    • In case of delay or cancellation of a flight operated as a part of Connected Segments, the following shall apply:

      1. In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed connection at Stopover, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on IndiGo flights, or re-booking onto an alternative IndiGo flight at no additional cost, subject to availability.
      2. In case of delay or cancellation of a connecting flight at Stopover, IndiGo shall, subject to availability:

        1. Offer a Customer the option to travel on the next available IndiGo flight on the same sector, or;

        2. Provide lodging for overnight stay to a Customer at the point of Stopover (provided that the next available flight is only on the following day) and ground transportation to and from the airport and such lodging (subject to availability); and/or

        3. Offer a choice between refund or Credit Shell for the part of the Booking that is not flown.

      3. c. Customer may also opt for a partial refund on a pro-rata basis in case of involuntary termination of journey at a Stopover for reasons other than a Customer being unruly or any other disciplinary issues in relation to a Customer, in the opinion of IndiGo.

      The foregoing obligations shall at all times be subject to availability of lodging and/or transport, as the case may be, and IndiGo’s obligations as set out in DGCA CAR Section 3, Series M, Part IV, Issue I, dated 6th August 2010.

    • As required by applicable law, all Customers will be subjected to a security screening prior to boarding an aircraft. A Customer shall agree to any security checks prescribed by the Government, Regulatory Authorities, airport officials or by IndiGo.

      Itineraries will be checked at the time of entering the terminal building. Checked-in Baggage will also be screened through either: (i) An X-ray machine before check-in, at all non in-line baggage screening airports. (ii). In-line Baggage screening system of airport operator, subject to all the requirements of applicable law. Random physical checks will also be carried out of Checked-in Baggage in addition to X-ray screening at all such airports, in accordance with the norms stipulated by the Regulatory Authorities.

      As per security regulations, Customers will be required to undergo personal frisking and their Hand Baggage will be subject to security check through X-ray in the manner set out in Clause 11.4 of the Conditions of Carriage.

      Checked-in Baggage reconciliation is carried out through an internal matching system. In addition to the Checked-in Baggage reconciliation, the physical identification of the Checked-in Baggage by Customers may also be carried out. Unidentified Checked-in Baggage will not be loaded on to an aircraft.

      A secondary security check may also be carried out before embarkation, as stipulated by Bureau of Civil Aviation Security, during normal or high alert periods.

    • According to security regulations, Customers are required to do the following:

      1. Not to accept anything from unknown persons,
      2. Not to leave Baggage unattended as the same may be removed by airport security staff as an object of suspicion,
      3. To declare before Baggage screening or check-in, if they are carrying any arms, ammunition, or explosive substance. Concealment of arms or explosives is an offence under applicable laws.
      4. To carry Hand Baggage of the dimensions prescribed by IndiGo click here
      5. All Hand Baggage should be clearly labelled with Customer’s name, address and contact details.
    • IndiGo is committed to provide on-time, courteous and hassle free service. IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. IndiGo endeavours to adhere to publish schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time.

      IndiGo’s liability in respect of delay’s & cancellation of flights will be as per DGCA CAR, Section 3, Series M, Part IV. However, IndiGo shall not be liable in any way whatsoever, for any consequential, remote, direct or indirect damages and losses, including any losses caused as a result of an inadvertent error or omission in publications of schedules, or in statements or representations made by agents, representatives of IndiGo or any third-party as to the dates or times of departure or arrival, or as to the operation of any flight.

    • At any time, after a Booking has been made, IndiGo may change schedules of flights or cancel, terminate, divert, postpone, reschedule or delay any flight, where IndiGo reasonably considers the same to be justified by unavoidable factors and circumstances beyond IndiGo’s control including Force Majeure, for safety reasons, or for commercial or operational reasons. IndiGo would like to emphasize that any such change in schedule or cancellation of IndiGo’s flights on account of above factors and circumstances is at the absolute discretion of IndiGo, and such decision is taken keeping in mind the aircraft routing, aircraft connectivity and to avoid inconvenience to Customers at other airports.

      IndiGo sends prompt SMS & other alerts in case of any change/cancellation or delay hence it is requested from all Customers to provide their correct contact details including phone numbers and email addresses, to enable IndiGo to inform Customers of any flight delays or cancellations in unforeseen cases. IndiGo shall not be liable for any liability or claim if Customers have not provided accurate and valid contact information at the time of Booking. Customers will also be provided a prior notification, if they are required to report to the airport check-in counter earlier than the prescribed time period, before the scheduled departure of the flight, on account of extra security measures or for any other reason. A Customer understands and acknowledges that if his/her phone number and/or email address is found to be incorrect or unreachable or if he/she cannot be contacted due to any reason whatsoever, IndiGo cannot be held liable for the same.

      Any compensation in case of Delay & Cancellation, will be provided as per DGCA CAR - Section 3, Series M, Part IV, Issue I, if applicable, and IndiGo’s liability will be in limited in accordance with the provisions thereof. Customer understands and acknowledges that, apart from such compensation, no further compensation (whether indirect or consequential or remote) would be payable whatsoever.

    • Upon the occurrence of any of the events set out in Clauses 14.1 and 14.2 above, the options outlined therein are the sole, limited and exclusive remedies available to Customers, and IndiGo shall have no further liability or claim towards Customers.A Customer may file a grievance with the AirSewa app or portal. If a Customer is not satisfied with the resolution of the Customer’s grievance by IndiGo, the Customer is at liberty to complain to any statutory body or court established under relevant applicable laws.

    • If, as a result of the conduct (as mentioned in Clause 10.3 (g) above) of a Customer, IndiGo decides, in the exercise of IndiGo’s reasonable discretion, to divert the aircraft for the purpose of offloading such a Customer, the Customer shall be required pay all costs resulting from that diversion.

    • For safety reasons, IndiGo may forbid or limit operation of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies, inside the aircraft. Operation of hearing aids and heart pacemakers is permitted.

    • Any act (attempted or otherwise) of removal of life jacket from the aircraft seat without consent of the crew members of the flight is prohibited.

    • Consumption/chewing of tobacco in any form, including smoking is strictly prohibited on all IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

      Alcohol consumption on-board all IndiGo aircraft operating in the domestic sector is prohibited and is a punishable offence under applicable law.

    • The production, manufacture, import, export, transport, sale, distribution, storage and advertisement of E-Cigarettes is prohibited on the premises of aerodromes and on the aircraft.

      E-Cigarettes are not permitted to be taken to a place outside India or brought into India from a place outside India and Customers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage.

      IndiGo reserves the right to refuse carriage of Customers in possession of E-Cigarettes and of any Baggage containing E-Cigarettes on flights operated by IndiGo.

      1. Subject to Clause 15.6 (b) below, a Customer may take photographs (i) within the terminal building of a civil airport as well as a defence airport, and (ii) on-board an aircraft, without causing inconvenience and/or invading privacy of any other person including crew members and other Customers.
      2. However, Customers are not permitted to take photographs (i) while embarking and disembarking an aircraft, (ii) from the part of an airport used for take-off, landing and taxiing of aircraft, and (iii) of the airside of a defence airport from the aircraft, the terminal building or any other part of the defence airport. In case a Customer is found taking any unauthorised photograph or video by IndiGo crew/ground staff, they may seek deletion of such photograph/video from the passengers.
      3. Customers are required to take special permission from the DGCA for taking photographs of or in any prohibited areas set out in Clause 15.6 (b) above.
    • Customers with a valid Booking has agreed to the contents of these Conditions of Carriage and understands that he/she has accepted to travel by IndiGo at his/her free will and volitionand further agrees that IndiGo will not be liable or responsible for any liability other than the liability specified in these Conditions of Carriage.

      Customers shall be solely responsible for obtaining all the travel documents prescribed under applicable laws or by the relevant Regulatory Authorities. Customers are required to comply with statutory obligations prescribed by applicable law and the Regulatory Authorities, and perform all acts as agreed and accepted under the Conditions of Carriage.

      IndiGo shall not be liable for any information given by any agent of IndiGo, whether in writing or otherwise, to any Customer in connection with obtaining necessary documents or complying with laws, regulations, orders, demands, and requirements, or for the consequences resulting therefrom.

      IndiGo shall not be liable or responsible if it fails to provide services to a Customer on account of the Customer’s failure to comply with applicable laws or as per the directions of the Regulatory Authorities.

      IndiGo undertakes all reasonable steps to keep the aircraft clean including disinfection and fumigation of its aircraft, in accordance with applicable law. Customer acknowledges and agrees that the aircraft doors have to be kept open at certain stages of operations. Customer acknowledges and accepts that pursuant to an order passed by the National Green Tribunal, IndiGo is not permitted to disinfect an aircraft, while Customers are on-board the aircraft. Therefore, IndiGo will not be liable for any damage or claim, in case of the inadvertent presence of any mosquitoes, insects or pests in the aircraft.

    • If IndiGo is required to pay any fine or penalty or it incurs any expenditure because of a Customer’s failure to comply with applicable law or to produce the relevant documents required by the relevant Regulatory Authority, the Customer shall reimburse IndiGo, on demand, any amount so paid or the expenditure so incurred by IndiGo. IndiGo may apply towards such reimbursement, the value of any unutilised Booking, or any of the Customer’s funds in IndiGo’s possession.

    • Customers agree and acknowledges that Customs authorities or any other Government officials may inspect their Baggage for any nefarious or illegal activities, including but not limited to import/ smuggling of Gold/ precious items, Narcotics, Counterfeit currency or any other Contraband. IndiGo will not be liable to Customers for any loss or damage suffered by them in the course of such inspections or through their failure to comply with this requirement.

    • As per the Carriage by Air Act, 1972 (as amended from time to time), the liability of a carrier with respect to a Customer’s journey is determined in accordance with the carrier’s conditions of carriage, and in this case, IndiGo’s Conditions of Carriage. The provisions in relation to limitation of IndiGo’s liability are set out in this Clause 17.

    • In the event of death or any other bodily injury suffered by a Customer on board an aircraft or in the course of embarking or disembarking an aircraft, IndiGo’s liability will be governed by the relevant provisions of the Carriage by Air Act, 1972 and rules thereunder, as amended from time to time.

      Notwithstanding the provisions of Clause 17.2 above, if IndiGo proves that the damage was caused by, or contributed to by, the negligence of the Customer, IndiGo may be exonerated wholly or partly from its liability in relation thereto.

      IndiGo is not responsible for any illness, injury or disability, including death, attributable to a Customer’s physical condition or for the aggravation of such condition.

      IndiGo does not assume, and expressly disclaims, any liability to any passenger, person(s) or entities for any direct or indirect loss or damage, injury, disease, poor health or death caused to any such passenger or person(s) on account of any disease, epidemic or pandemic including COVID-19, or contracting any such disease, epidemic or pandemic, on board an IndiGo flight or in the course of any of the operations of embarking or disembarking or otherwise in the course of their journey with IndiGo.

      In cases where IndiGo facilitates the carriage of passengers of another airline on account of a disruption in the other airline’s operations, IndiGo shall not be liable for the acts or omissions of such other airline, including but not limited to providing flight status information, delays and other acts or omissions that arise from the other airline’s flight operations.

    • For damaged, delayed or lost Checked-in Baggage, IndiGo’s liability will be limited in accordance with the provisions of Carriage by Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations and modifications as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time. Subject to the foregoing, IndiGo’s liability for lost or damaged Checked-in Baggage is limited to INR 350 per kg. For delayed Checked-in Baggage, Customers agree that IndiGo’s liability shall be limited and determined by IndiGo as per its discretion and based upon its prevailing policy.

      IndiGo shall not pay any compensation to Customers on account of any indirect, consequential or remote reasons attributable to IndiGo for lost, delayed or damaged Checked-in Baggage.

      IndiGo will not be liable for lost, delayed or damaged Checked-in Baggage to the extent such loss, delay or damage is a result of inherent defect or quality of the Checked-in Baggage or any negligence on part of Customers.

      IndiGo shall not be liable for lost, delayed or damaged Checked-in-Baggage if it proves that it took all measures that could reasonably be required to avoid such loss, delay or damage or that it was impossible for it to take such measures.

      If IndiGo proves that the negligence or other wrongful act or omission of the Customer claiming compensation, or the person from whom he or she derives his or her rights caused or contributed to the loss, delay or damage to the Checked-in Baggage, IndiGo shall be wholly or partly exonerated from its liability to the extent that such negligence or wrongful act or omission caused or contributed to such loss, delay or damage to the Checked-in Baggage.

      Customers will be solely responsible for carriage of their Hand Baggage / personal belongings and IndiGo will not be liable for any loss or damage in relation thereto.

      IndiGo assumes no liability for fragile or perishable articles. IndiGo will not be liable for loss or damage to articles not permitted to be carried in Checked-in Baggage. Click here for more details.

      IndiGo shall make reasonable endeavours to ensure safe custody of Customer’s Baggage while the same is in charge with IndiGo i.e., from checking-in at the departure airport until the placement of the same on the relevant conveyor belt of the arrival airport/ destination.

      However, IndiGo assumes no liability for wear and tear to Checked-in Baggage, which includes:

      1. Broken wheels or base;
      2. Loss of external locks or security straps;
      3. Damage to any protruding part of the baggage;
      4. Damage resulting from over-packing;
      5. Damage to retractable luggage handles;
      6. Scratches, torn zippers, straps and handles scuffing, denting, soiling or manufacturing defects;
      7. Damage to perishable or fragile baggage; or
      8. Any other wear and tear.

      A Customer shall be held solely responsible for any loss or damage caused by the Customer’s Checked-in Baggage to any other person or property, including IndiGo’s property, and IndiGo will not be held liable to any third person in relation thereto.

      The Conditions of Carriage and the exclusions or limits on liability mentioned herein, apply to Travel Agents, servants, employees and representatives of IndiGo to the same extent as are applicable to IndiGo.

      It is clarified that IndiGo will not be liable for any loss, delay or damage arising from IndiGo’s compliance with applicable laws or from a Customer’s failure to comply with the same. In any event, IndiGo’s liability shall not exceed the amount of proven damages under any circumstances.

  • 18.1 IndiGo has arrangements with other carriers wherein some of our services are operated under Codeshare arrangements. Under the Codeshare arrangements, although passengers have Booked their ticket with IndiGo, another carrier will operate the aircraft on one or more Flight segments or for that particular Sector.

    18.2 IndiGo will inform the Passengers of the other Codeshare carrier during the Booking process.The Codeshare Partner's conditions of carriage can be found on the Codeshare Partner’s website and click here. Passengers itineraries will have journey details for more than Flight with one or more carriers, in such cases, the conditions of carriage of the other Carrier may apply that differ from those of IndiGo.

    18.3 Passengers travelling on Codeshare services may be subject to differing terms regarding:

    i. Baggage acceptance, free baggage allowance and excess baggage charges.

    ii. Facilities provided in case any delay, irregularity or cancellation of a Codeshare Flight.

    • The acceptance of Checked-in Baggage by Customers, without registering any complaints with IndiGo before leaving the airport premises, is a sufficient evidence that the Checked-in Baggage has been delivered in good condition and in accordance with the Conditions of Carriage. A Customer is required to match the identification number mentioned on the Baggage Tag with the Baggage Identification Tag to ensure that the Checked-in Baggage collected by a Customer belongs to him/her. If a Customer fails to conduct such verification and collects the Checked-in Baggage that does not belong to him/her, IndiGo shall take necessary steps to retrieve such Checked-in Baggage in accordance with applicable law.

      However, it is clarified that any claims/ losses or damages arising out of loss of Baggage of a Customer due to direct/ indirect act or omission of any other Customer or third party shall be borne solely by such other Customer or third- party. In such cases IndiGo will not be liable for any claims, losses or damages.

    • Subject to applicable law, any right to damages shall be extinguished, if an action is not brought against IndiGo within two (02) years of the date of arrival of flight booked by a Customer at the destination, or the date on which the flight was scheduled to arrive at the destination, or the date on which the carriage of a Customer is completed. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

    • The Conditions of Carriage shall be construed by and governed in accordance with the laws of India.

    • All disputes or differences arising out of, or in connection with the Conditions of Carriage shall be settled by the courts of Delhi, India, which shall have exclusive and sole jurisdiction to hear all the matters in relation to the Conditions of Carriage.

  • 21.1. At IndiGo, we strive to achieve the highest level of customer satisfaction and our teams are well trained to address your concerns. However, in the event you feel dissatisfied about our service, please contact us through any of the following:

    1. IndiGo’s Call Centre: at 0124-4973838 / 0124-6173838
    2. Email: NodalOfficer@GOINDIGO.IN

      Nodal Officer: Isha Gandhi

    3. Appellate Authority: Amrita Gill

      Email: AppellateAuthority@GOINDIGO.IN

      Contact: customer.relations@goindigo.in; or

    4. Our Customer Services Manager at various airports shall be more than happy to help you.

    21.2. Customers agree and acknowledges that in case of any issues or concerns arising out of the Conditions of Carriage, any and all correspondences, summons and notices will only be deemed to have been validly served if the same is sent to the corporate office address of IndiGo and not at any other address, the details of which are as under:

    InterGlobe Aviation Ltd., Tower C, Level 1, Global Business Park, M.G. Road, Gurugram – 122002, Haryana, India.

  • Please click at the link set out here to access the Frequently Asked Questions(FAQs).The FAQs form an integral part of these Conditions of Carriage.

  • IndiGo reserves the right to amend the Conditions of Carriage, at any time, without any prior notice or liability.

These Conditions of Carriage also known as ‘IndiGo’s CoC’ form a binding and enforceable contract of carriage between IndiGo and Customers governing a Customer’s carriage by air and matters ancillary thereto.

A Customer who has agreed and perused the contents of these Conditions of Carriage, agrees and understands that he/she has accepted to travel by IndiGo at his/her free will and volition  and further agrees that IndiGo will not be liable or responsible for any liability other than the liability specified in these Conditions of Carriage.

  • The capitalized terms used in these Conditions of Carriage will have the meanings ascribed to them below.

      • Airline GSTIN” means the GSTIN(s) used by an airline for issuance of invoice to Customers for the Booking.
      • Airport Charges” means PSF, UDF, ASF or any other similar fees charged by an airport operator or taxes levied by the relevant Regulatory Authority which has jurisdiction as per applicable law, as the case may be, from Customers.
      • Aviation Security Fees” or “ASF” means aviation security fee collected by IndiGo in relation to a Booking, from each Customer per Sector, for and on behalf of airport operators in India.
      • “Baggage” means Customer’s luggage/items containing personal property carried along by him/her in connection with the journey to be undertaken. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.
      • “Baggage Identification Tag”means a document issued solely for identification of Checked-in Baggage and is attached to each piece of Checked-in Baggage.
      • “Baggage Tag” means the tag/receipt issued by IndiGo to a Customer that relates to the carriage of Customer’s Checked-in Baggage and is affixed to the boarding pass.
      • “Booking”means a confirmed booking made in IndiGo’s database subject to the receipt by IndiGo of full payment from a Customer (made either by or on behalf of a Customer), and the issuance of a valid confirmation number or PNR or E-ticket number by IndiGo or IndiGo’s Travel Agent, as the primary record of the reservation.
      • “Checked-in Baggage” means Baggage which is carried by IndiGo for Customers for which a Baggage Tag has been issued by IndiGo. Checked-in Baggage cannot be carried as Hand Baggage.
      • “Child/Children” means a child over the age of 2 (two) years and under the age of 12 (twelve) years, as on the date of travel of the onward and return journey (if any under the same PNR).
      • “CGST” means a tax leviable on the intra-state supply of goods and services under the Central Goods and Services Tax Act, 2017.
      • Codeshare Flight” means a flight operated by a Codeshare Partner pursuant to a codeshare arrangement between such Codeshare Partner and IndiGo as a marketing carrier.
      • Codeshare Partner” means an operating carrier (other than IndiGo) that operates flights with IndiGo’s airline designator code.
      • “Conditions of Carriage” means the conditions that form a legally binding and enforceable contract of carriage between IndiGo and a Customer, that are available on the Website and are incorporated by reference in the Itinerary issued to Customers for Bookings made through the Website or through Travel Agents. The Conditions of Carriage shall be subject to change from time to time, based on applicable law or at IndiGo’s sole discretion.
      • “Connected Segments” means 2 (two) or more Flight Segments that are connected by virtue of the connectivity offered by IndiGo between them and operated by IndiGo under a common PNR (for instance - Kolkata –Delhi– Dubai, in which event, Kolkata is the point of take-off, Delhi, the connecting point, and Dubai, the final destination).
      • “Convention” – means whichever of the following instruments are applicable:
        1. the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention),
        2. the Warsaw Convention as amended at The Hague on 28 September 1955,
        3. the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975),
        4. the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975), or
        5. the Montreal Convention (1999).
      • “Credit Shell” means a credit note issued by IndiGo to a Customer, on account of any adjustment in the taxable value of services to be offered by IndiGo, pursuant to the redressal of any Customer grievance in terms of the provisions of these Conditions of carriage.
      • “Customer” means any person including persons eligible for IndiGo’s Staff Leisure Travel, except members of IndiGo’s crew, carried or to be carried in an aircraft by IndiGo, pursuant to a Booking.
      • Customer GSTIN” means the GSTIN mentioned by a Customer, its authorised representative or agent in the Booking.
      • “Damage” means death or bodily injury to a Customer, loss, or other damage to a Customer’s Checked-in Baggage, arising out of or in connection with carriage on an IndiGo aircraft or other incidental services performed by IndiGo.
      • DGCA” shall mean the Directorate General of Civil Aviation, a Regulatory Authority responsible for regulation of air transport services to, from or within India.
      • Electronic Cigarette” or “E-Cigarette” means an electronic device that heats a substance with or without nicotine and flavours, to create an aerosol for inhalation and includes all forms of Electronic Nicotine Delivery System, heat not burn products (heated tobacco products), electronic hukkah or any other similar devices, by whatever name called and whatever shape, size or form, but does not include any products licensed under the Drugs and Cosmetics Act, 1940.
      • Emergency Exit Seats” means the seats in the emergency exit rowsof an aircraft, namely the:
      • 12th and 13th rows in an A320 aircraft;
      • 17th, 18th and 27th rows in an A321 aircraft with 4 over-wing exits and 222 seats;
      • 17th and 27th rows in an A321 aircraft with 2 over-wing exits and 222 seats;
      • 18th, 19th, 28th and 29th rows in an A321 aircraft with 4 over-wing exits and 232 seats; and
      • 1st and 2nd rows in an ATR aircraft.
      • E-ticket” means an Itinerary or any other document issued by IndiGo or IndiGo’s Travel Agent to Customers evidencing a confirmed Booking in IndiGo’s database.
      • Fit to Fly Certificate” means a certificate provided by a medical practitioner indicating that a Customer is ‘fit to fly’.
      • “Flight Segment” means a single segment of an IndiGo flight from the point of take-off to the point where the flight lands. For example, Delhi – Dubai.
      • “Force Majeure” means the occurrence of unusual or unforeseeable circumstances that are beyond IndiGo’s control, the consequences of which could not have been avoided even if all due care had been exercised by IndiGo to prevent such occurrence i.e. extra ordinary circumstances beyond the control of IndiGo, including without limitation political instability, natural disaster and other acts of God and nature, pandemics, lockdowns, wars, insurrection, riots, floods, explosion, government regulation, order or requirements affecting the aircraft, strikes, labour disputes, slow down or interruption of work, cancellation and delays clearly attributed to air traffic control, metrological conditions, acts of terrorism, security risks, hostilities, disturbances, shortage of critical manpower, parts or materials, mechanical, technical, or operational issues or failures, or any other factors that are beyond the control of IndiGo, which affects its ability to operate flights on schedule.
      • “Gate No-Show” means a Customer who has checked-in for an outbound flight, but fails to report at the boarding gate within the requisite timelines, prior to the departure of the outbound flight.
      • “GST” means goods and service tax, which is an indirect tax leviable on the supply of goods and services, and includes SGST, CGST, UTGST, IGST or a combination thereof.
      • “GSTIN” means a unique goods and services tax identification number issued to the person duly registered with the relevant government authority.
      • “Hand Baggage” means any piece of Customer’s Baggage, other than Checked-In Baggage, which a Customer is permitted to carry in a flight, in accordance with the Conditions of Carriage and other applicable laws.
      • “IGST” means the integrated goods and services tax which is a component of GST and is leviable on the supply of goods and services in the course of inter-state trade or commerce under the Integrated Goods and Service Tax Act, 2017.
      • “INR” means Indian Rupees, which is the lawful currency of India.
      • “Infant” means a child over the age of 2 (two) days and under the age of 2 (two) years, as on the date of travel of the onward and of the return journey (if any, under the same PNR).
      • “Invoice” means an invoice issued by IndiGo to a Customer or GSTIN holder in relation to a Booking or any other service provided by IndiGo to the Customer, in accordance with the GST regulations.
      • “Itinerary” means a document that IndiGo issues to a Customer (pursuant to a Booking) containing the Customer’s name, contact details, flight information, booking reference number, break-up of the constituents of Tariff, an extract of the Conditions of Carriage and/or link to such conditions.
      • “No-Show” means a Customer who has made a Booking but, fails to check-in for his/her outbound flight at least 75 (seventy-five) minutes prior to departure or changes or cancels his/her Booking within 4 (four) hours prior to the scheduled departure.
      • “No-Show Charges” means the amount of Tariff that will be retained by IndiGo in the event of a No-Show, after deduction of the Airport Charges. The Airport Charges may be refunded to Customers in accordance with the Conditions of Carriage.
      • On-hold Booking” means a Booking made by a Customer through any Booking channel of including the call centre, airport counters, Website or mobile application of IndiGo, which is kept on hold, and is confirmed only if the payment for such a Booking is made by the Customer within the period of time indicated by IndiGo at the time of Booking. The Booking shall stand cancelled if the payment is not made within such prescribed period of time.
      • “PNR” means a passenger name record, which is a unique Booking reference number that identifies a Customer’s Booking in IndiGo’s database, for a Flight Segment or a combination of Flight Segments.
      • “Passenger Service Fee” or “PSF” means the passenger service fee collected by IndiGo on each Customer upon making a Booking per Sector, on behalf of the airport operators at the prevailing rate.
      • “Points of Sale” mean Website, IndiGo’s mobile application available on IOS and Android, IndiGo’s call centre, IndiGo’s airport counters, Travel Agents, general sales agents, websites of codeshare partners and global distribution systems.
      • “Promotional Airfare” means a class of Tariff which is lower than the Tariff available on the relevant date, by virtue of one or more Sectors booked under a common PNR, or the Tariff prescribed under any other promotional scheme.
      • “Regulatory Authority” means any statutory, government or quasi-judiciary, commission, court or authority (either at the Union, State or Local level) incorporated under a statute or functioning within the purview of applicable law.
      • “Sector” means one or more consecutive Flight Segments, having the same flight number.
      • “SGST” means state goods and services tax which is a component of GST, and is levied on the supply of goods and services in the course of intra-state trade or commerce under the State Goods and Service Tax Act of the respective states in India.
      • “Stopover” means a scheduled stop during a Customer’s journey, at a point between the place of departure and the place of destination.
      • “Tariff” means the determined fare inclusive of applicable taxes, fees and Airport Charges.
      • Tariff Types” mean various types of Tariffs offered by IndiGo to Customers from time to time.
      • “Travel Agent” means a third-party travel agency that makes Bookings on behalf of Customers for air travel and other ancillary services on IndiGo flights, and accepts consideration for the same from Customers. For the avoidance of doubt, a Travel Agent is an independent entity facilitating Bookings and is not a representative of IndiGo.
      • Unconnected Segments” means 2 (two) or more Flight Segments that are not connected but are operated by IndiGo under a common PNR (for instance, Kolkata – Lucknow and Delhi – Dubai, in which event, both Flight Segments are operated by IndiGo under a common PNR but are not connected to each other).
      • “User Development Fee” or “UDF” means the user development fee levied by an airport operator and collected by IndiGo, at the prevailing rates, on arriving or departing Customers, as the case may be.
      • “UTGST” means union territory goods and services tax leviable on the supply of goods and services, in the course of trade or commerce within any of the union territories of India, under the Union Territory Goods and Services Tax Act, 2017.
      • “we”/“our”/“ourselves”/“us”/“Carrier”/“IndiGo” means InterGlobe Aviation Limited.
      • “Website” means the website of InterGlobe Aviation Limited with URLgoindigo.in, or IndiGo’s mobile application, on which Customers can make Bookings and access other information about IndiGo.
  • The title or heading of each paragraph of the Conditions of Carriage is for convenience only and may be ignored for the purposes of interpretation.

    The references to civil aviation requirements (CARs) issued by the Directorate General of Civil Aviation (DCGA) in these Conditions of Carriage shall mean the most recent version of CARs with all the relevant amendments.

  • These Conditions of Carriage shall apply only if either the origin or the destination of a Flight Segment is outside India. In case of a domestic Flight Segment of a connection to or from an international destination, IndiGo’s Conditions of Carriage for domestic travel shall apply.

    If carriage is performed pursuant to a charter agreement, these Conditions of Carriage will apply only to the extent they are incorporated by reference by the terms of the charter agreement.

  • If there is any conflict between these Conditions of Carriage and IndiGo’s Tariffs, IndiGo’s Tariffs shall prevail over these Conditions of Carriage.

    If any provision of these Conditions of Carriage is or becomes invalid or is held to be unenforceable under applicable law, the remaining provisions of these Conditions of Carriage shall remain valid and continue to be enforceable.

    • The ‘Booking’ constitutes prima facie evidence of the contract of carriage (except in the case of On-Hold Booking) between IndiGo and the Customer named in the Booking as per IndiGo’s database. IndiGo will permit carriage only to the Customer(s) named in the Booking, subject to (i) valid proof of identification being produced at the time of travel by the relevant Customer as mandated by Regulatory Authorities; and (ii) any other requirements imposed by law, regulations or IndiGo’s policies.

      For international travel, the Customer’s passport must be valid for at least 6 (six) months from the date of travel.

      For all international flights (except to and from Nepal), the only acceptable proof of identification would be a valid passport. All Customers, including Children and Infants, must present a valid passport and visa (if applicable) during check-in. It is the Customers’ responsibility to ensure that they have the appropriate travel documents at all times.

      For travel to and from Nepal*, in order to ensure that a Customer is travelling on a valid ticket issued in his/her name, and to facilitate hassle-free movement of Customers, any of the following documents shall be carried in original, by a bonafide Customer as proof of identity:

      1. Passport;
      2. Voter photo identity card issued by the Election Commission of India / Government identity card (for Government officials) for adults;
      3. Birth certificate / School identity card for Children; or
      4. Birth Certificate for Infants.

      *The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you check the passport/visa requirements and restrictions applicable for citizens belonging to countries other than India.

      The updated international travel guidelines are available at the link set out.

       An unaccompanied Child shall be required to produce any valid proof of identity listed above.

       An Itinerary is sent to the email address of a Customer after completion of a Booking. A Booking in IndiGo’s official database is the primary record of carriage, and in the event of any discrepancy or conflict between an Itinerary and a Booking in IndiGo’s official database, the Booking retrieved from IndiGo’s official database will prevail.

       Some Bookings may be made at discounted Tariffs, which may be partially or completely non-refundable. It is clarified that IndiGo does not issue open Bookings, i.e. a Booking is required to have a specific date, Sector and time of travel, and cannot be booked in an open-ended manner.

       Bookings and corresponding payments may be made at any Point of Sale. All Customers making Bookings at Points of Sale are deemed to have agreed to be bound by the Conditions of Carriage. If a Customer makes a Booking through a Travel Agent, the Customer shall ensure that the Conditions of Carriage are made readily available to the Customer by the Travel Agent. Additionally, the Customer shall also ensure that a link to the Conditions of Carriage is included in the Itinerary. Any losses, claims or damages incurred by or made due to such discrepancy shall be borne entirely by the Travel Agent.

       A Booking is valid from the date the Booking was made until the last date of travel set forth in the Booking. The Bookings or parts thereof, where relevant Customers fail to travel or check-in as per the terms of the Booking, are non-refundable, and will expire in accordance with the Conditions of Carriage.

      IndiGo accepts Diners Club, MasterCard, VISA, Amex, Rupay cards and payments through united payments interface (UPI) for Bookings made though the Website and IndiGo’s mobile application. IndiGo accepts Visa credit cards and MasterCard credit cards issued by banks for Bookings made through IndiGo’s call centre. The usage of these cards, as a mode of payment, is governed by the terms and conditions framed by the respective banks issuing such cards. IndiGo does not accept cheques as a mode of payment for Bookings. 

      A Customer shall be responsible to ensure that the full payment of the Tariff against a particular PNR is successfully received by IndiGo at the time of making a Booking, at any Points of Sale. In case, IndiGo’s Booking system does not acknowledge the receipt of payment on account of any technical error or on non-receipt of payment from the bank or any default of payment for any reason whatsoever, IndiGo shall not be held responsible for the carriage of the said Customer(s) under the said PNR, or for any liability thereof.

      Where cash is the mode of payment for Bookings made at IndiGo’s airport counters, such payments are subject to an overall limit of INR 1,99,999 (One Lakh Ninety-Nine Thousand Nine Hundred and Ninety-Nine) against any 1 (one) PNR. Any payments in excess of such overall limit will not be accepted at the airport counters, under any circumstances.

      Customer’s GSTIN

      A Customer holding a GSTIN may itself or through its representative or Travel Agent provide details of the GSTIN held by him/her to IndiGo, at the commencement of the process of Booking and before generation of the PNR. A Customer shall be solely responsible for validity and correctness of the GSTIN in the Booking. IndiGo will not assume any responsibility for verifying the validity and correctness of the Customer GSTIN. If a Customer has not mentioned the GSTIN in the Booking or has mentioned an invalid or incorrect GSTIN, IndiGo will not be held responsible and will not accommodate any request for inclusion or change in the Customer GSTIN in the Booking. The applicable GST will be charged to a Customer based on the Customer’s GSTIN and the Airline GSTIN relevant for the Booking. Only one Customer GSTIN can be mentioned against one PNR.

      Issuance of Invoice to Customers

      1. Invoices for Bookings

      If a Booking has been made by a Customer who is a GSTIN holder, an Invoice shall be sent in the name and to the email address of the GSTIN holder, within 30 (thirty) days of the Booking. Additionally, a Customer may download the Invoice using his / her PNR on the Website after 30 (thirty) days of making the Booking. Invoices shall be denominated in INR, even in cases where the payment is made in a currency other than INR. However, if a Customer does not declare his/her GSTIN, an Invoice shall be issued and sent to the email address provided against the name of the first Customer, as provided at the time of the Booking within 30 (thirty) days of the Booking.

      In case of any change in a Booking by a Customer as per the provisions of Clause 5.3 of these Conditions of Carriage, the Customer will receive an Invoice for the total Tariff paid by the Customer for the revised Booking. IndiGo will issue a Credit Shell in lieu of the Tariff paid by such Customer for the original Booking, which may be utilised towards payment of the Tariff for the revised Booking. The remaining amount in the Credit Shell, if any, may either be utilised by such Customer for future Bookings or be refunded to the Customer, in accordance with Clause 5.3 of these Conditions of Carriage.

      A Customer shall not receive any Invoice if a Booking is cancelled by the Customer within a period of 24 (twenty-four) hours of making the Booking.

      1. Invoices for on-board sale of food, beverages and merchandise (Pre- booked and Cash sale on-board):

      For on-board sale of food, beverages and merchandise to Customers, IndiGo shall endeavour to issue receipts for all such sales made by IndiGo to the Customer. A Customer may request a GST Invoice, by sending an e-mail with details of the PNR (in case of pre-booked meal) and also a copy of the receipt issued to them at the time of supply (in case of sales on-board) to IndiGo’s customer care team at customer.relations@goindigo.in requesting a GST Invoice for such sale. IndiGo shall provide a GST Invoice to the Customer by e-mail within 14 days of receipt of such request by IndiGo.

      GST may also be applicable on any special services requested by Customers, at applicable rates, in accordance with applicable law.

      For Cards issued outside India: Customers who have used cards issued outside India, as a mode of payment for Bookings, may receive a verification call in relation to such payment. It is mandatory for the Customers travelling on such Bookings to carry the original card or a signed copy of the card used for making the Booking at the time of check-in.

      If a payment transaction is not verified, the amount will be refunded, and an email notification will be sent to the Customer to make the payment towards such Booking by way of any of the prescribed alternative modes of payment, within the timelines prescribed by IndiGo, failing which the payment transaction may be cancelled. 

      We strongly recommend that Customers check their Itineraries for accuracy and verify all necessary particulars incorporated in the Itineraries immediately after making a Booking and in any event not beyond a period of 24 (twenty-four) hours from the time of Booking.

      IndiGo can provide a travel certificate or a document evidencing travel at the charges set out here, per Customer per Sector. However, if such request is made through IndiGo’s call centre, an additional fee of INR 100 (One Hundred) per person per Sector will apply.

    • The Checked-in Baggage allowance, Hand Baggage allowance, fees for changing or cancelling the Booking and other terms and conditions in relation to various Tariff Types can be accessed by clicking here. The terms and conditions in relation to Tariff Types shall be an integral part of the Conditions of Carriage and are incorporated here by reference.

    • Once a Booking is made, the Tariff that has already been paid shall only be refundable, subject to IndiGo’s policies in relation to changes or cancellation. If a Customer does not check-in for a flight at least 75 (seventy-five) minutes prior to its scheduled time of departure, the entire amount paid for the Booking will be retained by IndiGo. However, Customers are always entitled to a refund of Airport Charges, or applicable taxes as the case may be, in accordance with applicable law.

      IndiGo allows cancellations or changes to be made to Bookings, subject to the following conditions:

      1. Changes to/cancellations of the Booking must be made at least 4 (four) hours prior to the scheduled departure time.
      2. IndiGo shall levy a fee for a change/cancellation as per the terms and conditions agreed at the time of making a Booking, in accordance with theDGCA CAR - Section 3, Series M, Part II, Issue I. The fee for such change/cancellation will be as per the applicable Tariff Type mentioned in Clause 5.2 of the Conditions of Carriage and is subject to change without prior notice for flights to/from destinations other than Kathmandu (for flights to/from Kathmandu, the fee for change/cancellation shall be as set out in the domestic Conditions of Carriage). The aforesaid fee will be deducted from the total amount paid at the time of Booking and the residual amount will be refunded to Customers (in case of cancellation) through the original source of payment or may be adjusted against the Tariff required to be paid for Customer’s changed Booking. Changes to a Booking will be made at the Tariff prevailing at the time of making the change, and a revised Invoice will be issued to Customer at the time of making such changes to the Booking in accordance with Clause 5.1 of the Conditions of Carriage. If the residual amount is lesser than the price of the changed Booking, Customers will be required to pay the difference. If any cancellations to Bookings are undertaken pursuant to this paragraph through IndiGo’s call centre, an additional fee of INR 250 (Two Hundred and Fifty) per person per flight will be levied by IndiGo.
      3. No change or cancellation fees shall be retained by IndiGo in case a Customer cancels or changes a Booking within 24 (twenty-four) hours of making the Booking, provided that the Booking is for a flight whose departure is not less than 7 (seven) days from the date of the Booking. Customers have a look-in option to modify or cancel their Bookings within 24 (twenty-four) hours of making Bookings, in accordance with applicable law. Any change to a Booking will nevertheless require Customers to pay any increase between the Tariff of the original Booking and the changed Booking.
      4. IndiGo does not permit changes in name once a Booking is complete. However, a minor spelling correction in the name of a Customer can be done within 24 (twenty-four) hours of the Booking having been made, without incurring any additional charges, by calling IndiGo’s Customer Care number at 01244973838 or 01246173838. 

      In case of all Codeshare Flights, IndiGo will not be able to accept any requests for changes in the name once a Booking is complete, if the relevant Codeshare Partner does not permit such changes in name after completion of Booking, and the Customer’s Itinerary includes a Codeshare Flight.

      For an international flight, change or cancellation of Booking may be done up to 4 (four) hours prior to the scheduled departure. No-Show Charges will be applicable if a Customer changes or cancels his/her Booking within 4 (four) hours prior to scheduled departure. 

      In case of change or cancellation of Bookings, if IndiGo is required to refund Tariff or a part thereof to Customers, Customers will receive the refundable amount (after the deduction of the applicable fee per Customer per Sector mentioned above) as a (i) refund in accordance with the Conditions of Carriage, or (ii) at the option of Customers, as a Credit Shell.   

      However, in case of change or cancellation of Bookings on account of Force Majeure, Customers acknowledge that IndiGo shall decide the manner in which such refunds may be processed. 

      A Credit Shell may be utilised by Customers for future travel on IndiGo flights, within a specified period from the date of change or cancellation of the Booking in lieu of which a refund has been made. 

      Subject to this Clause 5.3 of the Conditions of Carriage, if a Customer opts for a refund of the excess amount, after deduction of the applicable fee, the refund will be made available in the following manner: 

      1. For Bookings made through credit cards/debit cards either online on the Website or through IVR at the IndiGo call centre/airport counters, the refund will be processed to the credit card or debit card (as the case may be) used to make such Booking within 7 (seven) working days from the date of the refund request;
      2. For Bookings made on the Website, refunds will be processed to the credit cards, debit cards, bank account or wallets (as the case may be) used to make such Booking and will reflect within 7 (seven) working days from the date of the refund request;
      3. For Bookings made through Travel Agents, refunds will be processed to the account of the respective Travel Agent and Customers may claim such refund from the respective Travel Agent. A Travel Agent shall remain responsible for processing of the refund to a Customer once the refund is received by the Travel Agent from IndiGo, and a Customer will not have any recourse or claim against IndiGo in relation to the such refund;
      4. For Bookings made by cash at the airport, the refund will be processed through an electronic transfer of funds, pursuant to submission of the requisite refund form duly filled and submitted by Customers, at any of the IndiGo counters at airports or through a request sent to customer.relations@goindigo.in; and
      5. For Bookings made through American Express cards, the refund will be processed to the American Express card used to make such Booking within 21 (twenty-one) working days from the date of refund

      A refund made by IndiGo in accordance with the terms of these Conditions of Carriage shall be deemed to be a proper refund to Customers and the same shall indicate that IndiGo has carried out all reasonable acts in its power in order to fulfil all its obligations / responsibilities under applicable law and the Conditions of Carriage. The same shall discharge IndiGo from any further liability and any further claim towards refund from any Customer.

      IndiGo shall make refunds either to the person named in the Booking, or to the person who has paid for the Booking or the relevant Travel Agent. The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to IndiGo that such person is entitled to receive a refund.

      Refunds will only be made on surrender to IndiGo, of the Customer coupon, or Customer receipt. A refund made to anyone presenting the Customer coupon or Customer receipt, and made in the manner set out in this Clause shall discharge IndiGo from liability and any further claim for refund from any person.

      All refunds will be subject to applicable government laws, rules and regulations. Subject to the foregoing provision, refunds will be made in the currency in which the Booking was paid for, or, at the option of IndiGo, in Indian Rupees, or in the currency of the country where the Booking was made or where the refund is being made, in an amount equivalent to the amount due in the currency originally collected, after deducting any applicable fees and charges.    

      For any change or cancellation to a Booking made by a Travel Agent through the International Air Transport Association (“IATA”) billing and settlement plan (“BSP”), Customers should request all changes or cancellations to be done only through their respective Travel Agent, specifically for any partial cancellation in a Booking where any of the legs of the Bookings have not been utilized (no-show/ boarded). Any changes or modifications to a partially utilized (no-show/ boarded) Booking is not permitted.

    • Tariff is payable only for carriage from the airport at the point of origin, to the airport at the point of destination, unless otherwise expressly stated. Tariff does not include ground transport service between airports or between airports and town terminals.

      The Tariff payable by a Customer will be calculated in accordance with IndiGo’s Tariff in effect, on the date of payment for a Booking. Tariff payable by Customer to IndiGo per Booking per Sector includes the following components:

      1. basic fare, charged by IndiGo,
      2. GST and other taxes imposed by the applicable Regulatory Authority,
      3. charges imposed by IndiGo, including fuel charge,
      4. charges for add-on services, if any availed by the Customers,
      5. fees and charges imposed by the Government of India or applicable Regulatory Authority, and airports, including development fee and Common User Terminal Equipment (“CUTE”) etc., and
      6. service fees or any other fee, if any, charged by IndiGo.

      The aforesaid components of Tariff may undergo a change at any time, without prior notice.

      Any change in the Booking or dates of travel, may result in a change in the applicable Tariff to be paid.

      All Bookings are subject to these Conditions of Carriage. Special Tariffs are subject to certain additional terms and conditions including the requirement to display additional proof of identity by Customers. If a Booking is made on special Tariff, except to the extent specified in the additional terms and conditions linked to such special Tariff, the Booking shall be subject to the Conditions of Carriage.

      Airfare charges booked through all Points of Sale are bound by the Conditions of Carriage as applicable at the time of Booking.

      IndiGo offers Tariff on a one-way basis (visa rules for holding confirmed return or onward journey to be followed). However, certain Promotional Airfares determined and offered by IndiGo require a round-trip Itinerary and once purchased may not allow partial cancellation of the Itinerary. Customers should refer to detailed terms and conditions attached to Tariff at time of making the Booking.

      Subject to Clause 6.3 of the Conditions of Carriage, all classes of Tariffs are determined in Indian Rupees (INR) and may be subject to change without any notice. Once purchased the Tariff will not change after completion of a Booking, however if a Customer requests for a change in his/her Booking, revised Tariff may be applicable to the changed Booking.

      Fuel charges may vary depending on the Sector, the date of Booking, and the actual date of travel.

      CUTE charges (inclusive of GST, if applicable) are levied on Customers, for every Sector, at select airports, for usage of CUTE services.

    • The amount of applicable taxes including GST, fees or charges payable by a Customer, are calculated as on the date of the Booking. If there is a change in an existing tax, fee or charge, or a new tax, fee or charge is imposed, after the date of Booking, a Customer will not be obliged to pay any additional amount (in case of an increase) or be entitled to get any refund (in case of any decrease), unless the Customer decides to change the date of travel which requires a change in his Booking or re-booking. A Customer may also be required to pay additional tax, fee or charge (including Airport Charges) after completion of a Booking, if such amount is required to be paid to a Regulatory Authority in relation to the Booking, pursuant to any change in applicable law.

      A convenience fee, as mentioned at the link set out here, per person per Flight Segment, for all Bookings made, is collected by IndiGo for establishing, maintaining and operating the online flight booking system that enables Customers to make Bookings. This fee includes the charges paid by IndiGo to concerned banks (varies from one bank to another) for availing such facility. The convenience fees paid by Customers to IndiGo is not refundable.

      A booking fee of INR 550 (Five Hundred Fifty) (plus GST, if applicable) per Customer per Sector (or equivalent) is applicable for all bookings made from the IndiGo’s call centre and airport ticketing counter.

      For flights originating from outside India, the applicable fee and / or tax will be charged under the relevant category.

      For Customers who request for a physical copy of their Itinerary at IndiGo’s airport reservation counters, an additional fee of INR 50 (Rupees Fifty) per page (inclusive of GST, as applicable) will apply.

      IndiGo may also offer certain other services to Customers, from time to time, for which certain additional Fees may be charged by IndiGo.

    • Though IndiGo determines fixes and publishes Tariff in the currency of the point of origin, however, for the convenience of Customers, fares, applicable taxes, Fees, and charges are also payable in the currency chosen by a Customer or a Travel Agent while making a Booking. A Customer or a Travel Agent can choose only from the options of currencies provided by IndiGo. Please note that the amount of Tariff, Fees, any other charges and applicable taxes in some currencies (other than INR) are fixed by IndiGo, and may not be equivalent to the amount obtained after converting such amounts in INR at the exchange rate applicable at the time of Booking.

  • Requirements, Personal Data and Seating arrangements

    • Certain Tariffs have conditions that limit or exclude a Customer’s right to change or cancel Bookings.

      A Customer is responsible to ensure that at the time of Booking, the Customer’s correct contact details (for example, valid mobile number and email address) are provided to IndiGo either by the Customer or the Customer’s Travel Agent for each city in the Customer’s Itinerary including the applicable country and area codes. This will assist IndiGo in (i) informing Customers of any changes in relation to the flight on which they are booked, (ii) issuing Invoices to Customers, and (iii) providing any other relevant information to Customers.

    • Customers recognise that personal data has been given to IndiGo in relation to Bookings and for ancillary services or products that may be offered by IndiGo or its service partners from time to time. Customers consent that such personal data may be used by IndiGo or its service partners to prevent credit card, debit card or identity fraud, and also to improve the experience of Customers with IndiGo. For these purposes, Customers authorise IndiGo to retain and use such data, and to transfer the data to IndiGo’s group companies, Travel Agents, government agencies, Regulatory Authorities, other carriers, service providers and other authorised third parties. Customers also recognise that IndiGo or its service partners may contact them via email or phone to inform them regarding the status of their Booking including any changes to the Booking, other services or other promotional schemes.

    • IndiGo offers assigned seating at airport check-in counters. For preferential seating, IndiGo offers advanced seat assignment through its service ‘Seat –Plus’, at the time of making a Booking or after making a Booking. All seats on an ATR aircraft are non-reclining. The Emergency Exit Seats may be available to Customers, who are:

      1. able-bodied (as set out in DGCA CAR - Section 8, Series O, Part VIII, Issue I;
      2. aged 15 (fifteen) years and above, on date of travel;
      3. not pregnant women;
      4. not suffering from a temporary illness which affects their mobility in any way whatsoever; and
      5. capable of (a) locating the emergency exit, (b) recognizing the emergency exit opening mechanism, (c) comprehending the instructions for operating the emergency exit, (d) operating the emergency exit, (e) following oral directions and hand signals given by a crew member, (f) stowing or securing the emergency exit door so that it does not impede use of the exit, (g) passing expeditiously through the emergency exit; and (h) assessing, selecting, and following a safe path away from the emergency exit.

      IndiGo shall have the discretion to assign Emergency Exit Seats and other seats to Customers, keeping the prescribed security norms and the safety and comfort of all the Customers on-board a flight in consideration.

    • In addition to other applicable requirements of the respective airports, a Customer shall not be allowed to board an IndiGo flight unless the Customer presents a valid Itinerary (either a print or screenshot of the Itinerary on his/her mobile/tablet/computer), duly issued in accordance with the Conditions of Carriage.

      All Customers, including Customers accompanied by Infants or Children, must present any valid identification document set out in Clause 5.1 of the Conditions of Carriage, in original, at the time of check-in.

      All Customers must ensure that they have valid travel documents as required by the laws of the country of destination. IndiGo assumes no responsibility for the correctness of the Customers’ travel documents. Any fines or damages that IndiGo incurs as a result of incomplete or incorrect travel documentation of the Customers travelling with us, will be recovered from the concerned Customer.

      The Customers who fail to produce any of the above mentioned documents during the check- in process will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom.

      IndiGo recommends that Customers report for check-in at IndiGo counters, at least 3 (three) hours prior to the departure of the scheduled flight. A Customer’s journey will be smoother if the Customer has ample time to comply with the check-in requirements.

      Further, a failure to check-in for a flight at least 75 (seventy-five) minutes or any other time period prescribed by IndiGo, prior to the flight’s scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and the Customer being declared a “No-Show”, and the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges collected by IndiGo from the Customer. The refund of Airport Charges shall be made to the Customers who specifically request for such refund from IndiGo.

      In case of Booking 2 (two) or more Sectors under different PNRs, it is the Customer’s responsibility to ensure that there is a sufficient time-interval between two flights, as their carriage may involve certain unavoidable circumstances or factors including a change in aircraft, flight delays or cancellation, issues in relation to Checked-in Baggage, operational issues or change in carriers at a Stopover. If a Customer misses his/her connecting flight due to such circumstances or factors, in a preceding Flight Segment, IndiGo shall not be liable for such missed connection, in any manner whatsoever.

    • Customers may check-in for their flights online before arriving at the airport for any scheduled departure. In order to comply with the relevant government requirements, IndiGo has ensured that Customers are able to check-in for their flights by way of a tele-check-in over the phone, or online using a web browser or IndiGo’s mobile application, and download their baggage tags/baggage identification numbers prior to arriving at the airport. 

      Customers can do a web check-in on the Website between 24 (twenty-four) hours up to 75 (seventy-five) minutes prior to the scheduled departure of their flights. It shall be the duty of Customers to ensure that the Customer’s Checked-in Baggage displays a Baggage Identification Tag at least 75 (seventy-five) minutes prior to the scheduled time of departure of the Customer’s flight. Failure to check-in for a flight or failure to ensure that Checked-in Baggage displays a Baggage Identification Tag at least 75 (seventy-five) minutes prior to the scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and Customers being declared a “No-Show”.

      In case of web check-in on the Website, the Customer is required to produce (in original) any of the above-mentioned documents evidencing the identity of a Customer, at the boarding gate, for verification.

      IndiGo reserves the right to deny boarding to a Customer if he/she does not comply with the check-in requirements and prescribed timelines.

    • For Customers who check-in at the airports, the identification check will be carried at the boarding gate by staff members of IndiGo. During the identification check, Customers will be required to produce any of the documents as set out in Clause 5.1 above. Customers who fail to produce any of the abovementioned documents will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom.

      To avoid any delays, the boarding gates will be closed 25 (twenty-five) minutes prior to the time of departure. Customers must be present at the boarding gate no later than the time specified at the time they check-in or any subsequent announcements made at the airport. Mere check-in or issuance of a boarding pass does not guarantee boarding unless a Customer adheres to all the requirements including the timelines mentioned in relation to boarding in the Conditions of Carriage. A Customer understands and acknowledges that such announcements may only be made in the event of a change of the boarding gate or change in the schedule of boarding and may be made orally through the airport sound systems, or through display/ notifications on the digital screens placed at airports by the airport authorities. IndiGo is under no obligation to make boarding announcements at airports designated as ‘silent airports’ and it is the duty of Customers to check the flight information display system (operated by an airport operator) for current boarding status and boarding gates. A Customer understands and acknowledges that IndiGo or its staff is not obligated to reach out to the Customer in the event that the Customer fails to be present at the boarding gate, in the manner required in terms of these Conditions of Carriage. IndiGo is not liable to any Customer who fails to report at the boarding gate for any reason whatsoever. Any Customer failing to report at the boarding gate within the aforesaid timelines shall be treated as a “Gate No-Show”.

    • IndiGo will not be liable to Customers for any damage, liability, loss, delay or expense incurred due to their failure to comply with the provisions of this Clause 8.

  • Customer’s Responsibility:

    In order to make a Customer’s journey comfortable, IndiGo requires support and cooperation from Customers. A Customer travelling alone should be able to perform the following activities independently:

    1. Fastening and unfastening the seat belt;
    2. Putting on an oxygen mask;
    3. Taking off and putting on a lifejacket; and
    4. Leaving the seat and getting to an emergency exit.

    For certain Customers we express our special concern and insist that they travel with a safety assistant. Typically, the Customers who are likely to need a safety assistant are those who:

    1. have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions;
    2. have one or more sensory impairments such as a visual, hearing or speech impairment;
    3. have a mental disorder or epilepsy; or
    4. have a challenge or disability that may prevent them from moving without assistance to reach an emergency exit.
    • IndiGo may refuse carriage of a Customer or the Customer’s Baggage, under the following circumstances, in the exercise of its sole discretion:

      1. such action is necessary to comply with any applicable law, regulations applicable travel guidelines which may also be accessed here or orders of any state or country to be flown from, into or over;
      2. the Customer’s conduct, mental or physical condition or the condition or state of the Customer’s Baggage is such:
      3. as to cause reasonable apprehension of harm to or endangerment of the safety and security of other Customers or IndiGo’s crew, or the aircraft or safety in general, or
      4. that the Customer or the Customer’s Baggage may pose a hazard or risk to himself, other persons or any property, IndiGo’s crew or the aircraft or safety in general.
      5. the Customer has committed misconduct on a previous flight and there being a reasonable likelihood that such conduct may be repeated;
      6. the Customer has not observed, or is likely to not follow IndiGo’s or its crew’s instructions;
      7. the Customer fails to observe IndiGo’s instructions with respect to safety or security;
      8. the applicable Tariff, Fees, any other charges or applicable taxes payable by the Customer, have not been paid;
      9. payment information or credit/debit card details provided by the Customer are not correct/verified, a Booking has been made fraudulently or unlawfully, or has been made by a person not authorised by IndiGo to make a Booking;
      10. the Customer does not have proper and adequate travel documentation, or may seek to enter a country through which he/she may be in transit, or for which he/she does not have valid travel documents, destroy his/her travel documents during flight or refuse to surrender his/her travel documents to the flight crew, against receipt, when so requested;
      11. the immigration authority of either of, the country of origin which the Customer is travelling from, the country to which the Customer is traveling to, or a country in which they have a Stopover, has informed IndiGo (either orally or in writing) that it has decided not to allow them to either, exit from the relevant country of origin or enter the relevant country, as the case may be, even if they have or appear to have, valid travel documents;
      12. the Customer fails to complete the check-in requirements/ formalities or boarding requirements or arrive at the boarding gate within the stipulated timeline;
      13. the Booking has been altered by a party other than IndiGo or its Travel Partners;
      14. the person checking-in or boarding, cannot prove that he/she is the Customer named in the Booking;
      15. the Customer’s Checked-in Baggage has a power bank or any other item prohibited to be carried as a part of Checked-in Baggage;
      16. the Customer is under the influence of alcohol, drugs or is intoxicated or declared as unruly as per Clause 9.3 (Guidelines on Unruly behaviour by a Customer) of the Conditions of Carriage;
      17. the Customer is suffering from any ailment, or disease which is likely to risk the health, safety and security of the said Customer or other Customers or IndiGo’s crew;
      18. the Customer (if he/she falls under the special/disabled category) fails to comply with the mandatory requirements of Clause 9.4 (Special / Disability Assistance) of the Conditions of Carriage; or
      19. the Customer fails to comply with any of the mandatory requirements as incorporated in Clause 11 (Baggage), Clause 12 (Connected Segments), Clause 15 (Conduct On-board the Aircraft and at airports), and Clause 16 (Administrative Formalities) of the Conditions of Carriage.
    • As a policy, IndiGo does not overbook its flight. However, in case of overbooked situation arising due to unavoidable situations (e.g. clubbing of flights etc.) resulting in Customers being denied boarding against their will, IndiGo shall provide a full refund of the Booking or shift the Customer’s reservation to the next available flight.

      IndiGo reserves the right to deny boarding to any Customer who is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases.

      1. A Customer who fails to respect the rules of conduct at an airport or on board an aircraft, or to follow the instruction of the airport staff or crew members, and thereby disturbs good order or discipline at an airport or on board an aircraft will be considered an unruly passenger.
      2. As per Rule 21 A of the Aircraft Rules, 1937, no person shall act in any manner, either directly or indirectly, so as to –
      3. endanger safety and security of an aircraft or aircraft operation;
      4. cause interference with the normal functioning of any facility established for the safe and secure operation of aircraft; or
      5. obstruct or distract the functioning of any person entrusted with any responsibility towards ensuring safe and secure operation of aircraft.
      6. No Customer shall on board an IndiGo aircraft –
      7. assault, intimidate or threaten, whether physically or verbally, a pilot, a crew member or any of IndiGo’s members of staff on-duty, which may interfere with the performance of the duties of the pilot, the crew member or any of IndiGo’s members of staff on-duty or lessen the ability of the pilot, the crew member or IndiGo’s members of staff on-duty to perform their duties;
      8. refuse to follow an instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member or IndiGo’s members of staff on-duty for the purpose of ensuring the safety of the aircraft or of any person or property on-board or for the purpose of maintaining good order and discipline on-board; or
      9. assault, intimidate or threaten any other person, whether physically or verbally, or intentionally cause damage to or destroy any IndiGo property or consume alcoholic beverages or drugs which may or may not endanger the safety of the aircraft or of any person or jeopardise the good order and discipline in the aircraft.
      10. If a Customer harasses, assaults, intimidates or threatens any IndiGo employee including crew members, IndiGo shall have the right to offload such a Customer from the IndiGo flight, and file a complaint against such a person with the relevant authorities.
      11. No person shall smoke in any part of an aircraft or in its vicinity. For the purpose of this rule, foreign aircraft falling under sub-rule (3) of rule 1 of the Aircraft Rules, 1937 shall be deemed as aircraft registered in India and Indian aircraft falling under sub-rule (4) of rule 1 of the Aircraft Rules, 1937 shall be deemed as aircraft not registered in India.
      12. No Customer shall tamper with an aircraft or its equipment or conduct himself/herself in a disorderly manner in and around an aircraft or commit any act likely to imperil the safety of an aircraft or its Customers or crew.
      13. The use of mobile phones in flight mode is allowed during all phases of the flight. The use of other personal electronic devices (PEDs) like laptops and electronic entertainment devices are allowed only during cruise.
      14. In case the behaviour of a Customer (inside the premises of an airport or on an aircraft) is likely to endanger the safety of other Customers, crew members or IndiGo’s staff on-duty or is in violation of any applicable law, crew members or IndiGo’s staff on-duty may take such measures as they deem reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point. IndiGo may file a criminal complaint against such Customer, at the airport where (a) such incidence takes place or (b) where a Pilot-in-Command may choose to land (if such incidence takes places on board a flight).
      1. All persons with a disability or reduced mobility shall notify IndiGo of their requirements, if any, at least 48 (forty-eight) hours before the scheduled time of departure of the flights booked by them so that IndiGo can make necessary arrangements to cater to any of the following requirements:
        1. assistance required while embarking and disembarking. IndiGo is required to be notified of the nature and level of assistance required by a Customer;
        2. mobility equipment and assistive devices that need to be carried by IndiGo, either as a Hand Baggage and/or as a Checked-in Baggage; or
        3. requirement of an escort or a safety assistant.
        • IndiGo may provide the assistance as set out above to the Customers, at its discretion. IndiGo may also seek the opinion of medical practitioners and other experts appointed by IndiGo before providing any such assistance to the Customers.
      2. Special/disability assistance may be provided to the following types of Customers:
        1. Customers travelling with Infants
        2. Children availing the Flying Solo Service
        3. Pregnant women
        4. Safety Assistants
        5. Customers with one or more sensory impairments such as visual, hearing or speech impairment
        6. Customers travelling with a service Dog
        7. Customers who require mobility Assistance
        8. Customers using wheelchairs, crutches, braces or other prosthetic devices
        9. Customers with psychiatric or emotional disorders
        10. Customers having autism or Intellectual Disability
        11. Customers fitted with internal devices
        12. Customer carrying portable oxygen concentrators (POC)
        13. Customers with certain adverse medical conditions
      3. Seating accommodation and aircraft accessibility for Customers with a disability/reduced mobility:
        1. IndiGo will allocate you a seat that is convenient and designated as accessible for persons with disabilities at no additional charge. These seats will remain blocked until as close to the scheduled time of departure as practicable. Our seats have movable armrests for easy accessibility to the seats. However, in order to meet the safety requirements set out in DGCA CAR - Section 3, Series M, Part I, Issue III, Customers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede crew members in carrying on their duties or obstruct access to emergency equipment or hinder aircraft evacuation in case of an emergency. IndiGo reserves the right to change the seats of Customers, who do not meet the parameters, set out in Clause 7.3 in these Conditions of Carriage, in cases where such Customers have been allocated seats without the necessary information in relation to such Customer’s condition being provided to IndiGo by Customers. To allow us to provide the best assistance to all our Customers, please provide us with as much information as possible at the time of your Booking, to provide IndiGo and its staff with ample and sufficient time to make the necessary adjustments and arrangements that will aid us to serve you better.
        2. Lavatories:
        • A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance moving to and from the lavatory door (same as above) but will not be able to assist the Customer inside the lavatory.
      4. Infants
        1. Age:
          • For safety reasons, children over the age of 2 (two) days and under the age of 2 (two) years, as on the date of travel of the onward and return journey (if any under the same PNR), are considered ‘Infants’. In the event of a failure of a Customer to produce a valid proof of age for an Infant (which can also be by way of a digital copy of the document), the child shall be presumed not to be an Infant and full Tariff as applicable on the date of travel will be payable.  In such case, the Customer with the child shall be allowed to travel subject to availability of seats in the flight.
        2. Seating:
          • Infants cannot travel in their own seat and must be seated in an adult’s lap.
          • The limitation on number of Infants that may travel in an aircraft is subject to the (i) availability of oxygen masks in an aircraft, and (ii) availability of sufficient life vests for Infants in case of flights with routes over water. Also, a Customer travelling with an Infant will be allocated a seat on the basis of the availability of sufficient oxygen masks in a particular row.
          • In case of the flights with routes only over land, carriage of a maximum of, (a) 19 (nineteen) Infants is permitted in  A320 and A321 aircraft, and (b) 17(seventeen) Infants is permitted in ATRs.  In case of flights with routes over water, carriage of a maximum of, (a) 12 (twelve) Infants is permitted in A320 and A321 aircraft, and (b) 6 Infants is permitted in ATRs.
          • Therefore, a Customer travelling with an Infant will be allowed to make a Booking accordingly, on the basis of the number of Customers travelling with Infants who have existing Bookings for the same flight.
        3. Number:
          • A maximum of 1 (one) Infant per adult is allowed, subject to the safety and/or operational requirements of the aircraft.
        4. Fee:
          • The fee as set forth here is applicable per Sector for travelling with an Infant. If such service is booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
        5. Baggage allowance:
          • Infants are permitted only a Hand Baggage allowance of a maximum weight of 7 (seven) kg.
      5. Flying Solo Service for Children
        • Children between the age of 2 (two) and 5 (five) years, as on the date of travel must be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel.
        • A Child's journey under flying solo service
        • Children between the age of 5 (five) and 12 (twelve) years, as on the date of travel must either be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel, or must book Flying Solo service.
        • IndiGo may, at its sole discretion, accept unaccompanied Children over the age of 5 (five) and below 12 (twelve), as on the date of travel, upon payment of applicable Fees per Sector as set forth here. If the Flying Solo Service is booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
        1. At departure
          • A Child travelling under the Flying Solo Service should be at the airport at least 2 (two) hours prior to the scheduled departure. A parent or guardian is required to complete a signed form (click here to download the form) at the point of check-in, at the departure airport, prior to travel, which must include the name and contact numbers for a parent or guardian (above the age of 18 (eighteen) years, as on the date of travel), who will meet the unaccompanied Child at the point of arrival.
          • A valid photo identification document for both an unaccompanied Child and the parent or guardian is required at the point of check-in.
          • A staff member will take an unaccompanied Child to the aircraft, where he/she will be handed over to the cabin crew to be looked after. The parent or guardian must remain at the airport until the flight departs.
        2. On-board
          • During the flight, our cabin crew will keep an eye on a Child and will ensure that the Child has what he or she needs. A complimentary snack and a non-alcoholic beverage is included in our flying solo program. In order to ensure that the unaccompanied Child has a comfortable flight, the parent is requested to pack all necessary items including medication, warm clothing and a favourite toy or game in the Child’s Hand Baggage. In case the unaccompanied Child has any allergies, IndiGo should be informed in advance through IndiGo’s Call Centre.
        3. Transit/Transfer
          • If Stopover at a transfer station is less than 6 (six) hours, and if the unaccompanied Child is booked throughout on IndiGo’s flights, we shall be able to accept the unaccompanied Child under flying solo services.
          • If Stopover at transfer stations is more than 6 (six) hours, involves a night halt or transfer to any other airline except IndiGo, we shall not be able to accept an unaccompanied Child under flying solo services. In such cases, the Child must be accompanied by someone who is above the age of 18 (eighteen) years, as on the date of travel.
        4. Upon arrival
          • When the flight arrives, our ground staff will accompany and assist the unaccompanied Child through the airport arrival process. We will only release the unaccompanied Child to the care of the nominated adult, after checking their original photo identification, as per the details mentioned in the relevant form. The parent or guardian should be at the arrival hall at least 30 (thirty) minutes prior to arrival of the flight, to receive the unaccompanied Child.

            Age of Child

            Availing Flying Solo

            Under 5 (five) years, as on the date of travel

            Flying solo is unavailable, the Child must travel with someone over the age of 18 (eighteen) years, as on the date of travel.

            5 (five) – 12 (twelve) years, as on the date of travel

            Flying solo can be booked.

            Children between the age of 5 (five) and 12 (twelve) years, as on the date of travel must either be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel, or must book Flying Solo service.

            13 (thirteen) – 18 (eighteen) years, as on the date of travel

            The Child can travel alone, or we would be happy to offer flying solo service.

      6. Pregnant Women
        • We understand that pregnancy is not a medical condition unless there are known medical complications which can endanger the life of a mother or the unborn child. In order to safeguard the health and well-being of a mother and the unborn child, it is the paramount duty of expectant mothers to disclose true and correct facts about their pregnancy to IndiGo. However, the carriage of the expectant mother is subject to the following conditions:
          1. Expectant mothers with a single uncomplicated pregnancy, shall be permitted to travel on IndiGo flights till the end of 36 (thirty-six) weeks of pregnancy provided there are no prior complications. Expectant mothers are mandatorily required to carry the ‘fit to fly certificate’ (in original), dated not more than 7 (seven) days prior to the actual date of travel, from the treating obstetrician if their pregnancy is between the 33rd (thirty-third) and the 36th (thirty-sixth) week.
          2. Expectant mothers of twins or triplets, with an uncomplicated pregnancy, shall be permitted to travel on IndiGo flights only up to the 32nd (thirty-second) week of pregnancy with a ‘Fit to Fly certificate’ (in original), dated not more than 3 (three) days prior to the date of actual travel, from the treating obstetrician, only if the pregnancy is between the 28th (twenty-eighth) and the 32nd (thirty-second) week.
          3. Expectant mothers with a complicated pregnancy between the 28th (twenty-eighth) and 32nd (thirty-second) week of pregnancy shall not be permitted to travel on IndiGo flights, without a ‘Fit to fly certificate’ (in original), dated not more than three (3) days prior to the date of actual travel from their treating obstetricians. In addition to the above, a medical clearance may be required to be given by IndiGo’s assigned doctor, who will at his own discretion discuss the case, on an individual basis, with the Customer’s doctor or will check all the medical documents of the expectant mother, if the treating obstetrician is not contactable. It is only thereafter, on the basis of the expert medical opinion and advice of IndiGo’s chief medical officer, that IndiGo will exercise its discretion to permit or not permit the expectant mother to travel on IndiGo’s flights.
      7. Safety Assistants
        • A safety assistant is any able-bodied person who assists the Customer with disability to exit the aircraft in case of an emergency evacuation, or to establish communication with cabin crew for the required safety briefing.
        1. Who can be a safety assistant:
          • The safety assistant shall be physically and mentally able and willing to evacuate the disabled Customer with disability in case of an emergency.
        2. Seating of the Safety Assistant:
          • The safety assistant will be seated next to the Customer, in order to assist in case of an emergency. If a safety assistant is accompanying several Customers with disability, the safety assistant will be seated in the same row as any of the Customers with disability. In case, seats are not available in the same row, then the safety assistant should be seated in the row immediately in front of or behind the Customer(s) with disability.
        3. Examples of the requirements of a safety assistant:
          • Customers travelling in a stretcher- The safety assistant must be a medical/ paramedical escort. In selected cases, IndiGo may, at its discretion, permit a Customer to travel with a non-medical safety assistant at its sole discretion in accordance with the opinion of the medical expert appointed by IndiGo, who will provide his/her advice in consultation with the Customer’s doctor and upon perusal of the medical documents of the Customer.
          • Customers with mental disability and who are unable to comprehend or respond appropriately to safety instructions, including the regulatory safety briefing and any other safety related instructions provided in the aircraft.
          • Customers with a mobility impairment and so severe that the Customer is unable to physically assist in his or her own evacuation of the aircraft in case of an emergency.
          • Any other disability which IndiGo, in its sole discretion decides may affect the safety of the Customer while on-board an aircraft.
      8. Customers with one or more sensory impairments such as visual impairment, hearing and speech impairment
        1. Prerequisite
          • A Customer or his/her representative shall intimate IndiGo regarding the type of assistance required by the Customer at the airport at least forty-eight (48) hours prior to departure.
          • A Customer is required to travel with a safety assistant if the Customer needs help to do any one of the following:
            • Fastening and unfastening the seat belt;
            • Taking off and putting on a lifejacket;
            • Leaving the seat and getting oneself to an emergency exit (not necessarily by walking on two limbs);
            • Putting on an oxygen mask; and
            • Establishing communication with crew regarding safety briefings and reacting to safety instructions.
          • If such Customer is required to travel with a safety assistant, the Customer may purchase a ticket on his/ her flight from IndiGo at the same Tariff as paid by the Customer for the safety assistant, even if the Tariff has increased in the meantime. It may also be possible for another Customer on the flight to take the role of a safety assistant for emergency purposes, but this cannot be guaranteed by IndiGo.
        2. At the airport
          • IndiGo recommends Customers with any sensory impairment to check-in early for their flight for a hassle-free experience (as stipulated in Clause 8.1 and 8.2 of the Conditions of Carriage). If a Customer declares independence in mobility within the airport and does not require any assistance, the Customer must be present at the designated boarding gate at the boarding time advised to him/ her by the staff. Since some airports are silent airports, there may not be any announcements regarding flights however, most airports are equipped with electronic flight display. IndiGo staff may always be contacted for any assistance required by the Customer. The Customer is welcome to board the aircraft at leisure within the prescribed time limits for boarding however, upon requesting the IndiGo’s staff at the boarding gate, the Customer may be able to board the aircraft first, with the assistance of the IndiGo’s staff. 
        3. On-board
          • Every IndiGo aircraft comes equipped with safety briefing cards printed in braille for Customers who have any visual impairment. Our cabin crew will read the snack menu options, identify food items, and assist with placement of the food package on the tray and the opening of the food package, upon request. Our cabin crew will not be able to provide any assistance in feeding such Customer.
          • Due to safety regulations, the Customer with any sensory impairment will not be allocated an Emergency Exit Seat, as stipulated in Clause 7.3 of the Conditions of Carriage.
      9. Service Dogs:
        • IndiGo accepts service or guide dogs on all the IndiGo aircraft other than ATRs. A maximum of 1 (one) service or guide dog is permitted carriage in A320 and A321 aircraft.
        1. When to inform:
          • Customers with a sensory impairment intending to travel with their guide dog, should make their Bookings via the IndiGo call centre by calling at 0124-4973838 or 01246173838, and provide us an advance notice of at least 48 (forty-eight) hours prior to departure that a guide dog will be travelling with the Customer. As IndiGo does not allow more than 1 (one) guide dog in each aircraft, a Customer shall be permitted to travel with his/her guide dog if no similar request has been raised by any other Customer travelling on the same aircraft.
        2. Seating of the guide dog:
          • A Customer with a guide dog will be seated in the first row on the window seat and the guide dog shall not occupy any seat. The guide dog will only be permitted on-board if it is properly trained, harnessed and vaccinated.
        3. Documentation Required:
          • A Customer must produce complete and valid documentations including but not limited to identification cards to prove that the guide dog is a service animal and has all valid permissions including a confirmation that it is trained from an appropriate institution along with the certificate of vaccination of the guide dog.
        4. Hygiene/travel requirements of a guide dog:
          • A Customer shall be fully responsible for their guide dog, and is required to bring a moisture absorbent mat on which the guide dog must be seated. Further, the guide dog should be properly trained, restrained, muzzled and vaccinated. A guide dog may be denied boarding or removed from the flight if IndiGo, at its sole discretion, determines that the guide dog cannot be contained by the Customer or otherwise exhibits behaviour that poses a threat to the health or safety of others on-board.
          • A meet and assist service can be provided, if assistance is required at departure or on arrival, on prior request.
      10. Mobility Assistance:
        1. IndiGo would be more than happy to provide a wheelchair as per a Customer’s requirement. The Customer is required to inform IndiGo about his/her request for a wheelchair, at least 48 (forty-eight) hours before the scheduled time of departure so that IndiGo can make necessary arrangements. To ensure the service meets the Customer’s needs, IndiGo’s Booking team or the airport staff may ask the Customer some questions to determine the level of assistance the Customer requires.
        2. IndiGo’s wheelchair service is provided at no additional charge to the Customer. The wheelchair service includes assistance in transporting you within the airport area and to your designated seat on an aircraft (depending on the airport facilities). A designated attendant will not be assigned to your wheelchair. Therefore, it is imperative that you inform the counter during check in in case you need to be taken to the washroom or food court before being assisted till the boarding gate.
        3. Our team is trained and can assist if you are unable to transfer by yourself from the wheelchair to the seat or from the seat to the wheelchair;
        4. Whilst IndiGo makes its best effort to help Customers to reach in time for their onward flight, Customers are requested to be aware that there might be a delay in assisting them during busy periods. IndiGo shall not be liable to Customers, who miss their onward flights in case of any such delay. We would always advise Customers to factor in such delays while making their travel plans.
        5. There might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable changes, however IndiGo will make its best efforts to accommodate the needs of a Customer.
        6. Groups of 10 (ten) or more people requiring wheelchairs are required to contact IndiGo on 0124 6173838 at least 48 (forty-eight) hours before the scheduled departure of their flight. On receipt of such a notice, IndiGo shall permit such number of Customers to board the aircraft, as may be determined by IndiGo in its sole discretion, on the basis of the availability of seats on which such Customers and their safety assistants (if required) can be seated. Customers may request for this service while making their Booking, and upon arrival at the airport they should notify one of our airport service agents about their wheelchair requirement (as provided under Clause 9.4 (j) of the Conditions of Carriage). Customers are required to notify IndiGo in relation to their requirement for a wheelchair by following the procedure prescribed by IndiGo (Click here to access).
        7. Customers who have availed mobility assistance from IndiGo shall be solely responsible for adhering to the timelines provided for check-in and boarding a flight (which are governed by provisions relating to “Checking-in” and “Boarding” under Clause 8 of the Conditions of Carriage).  
        8. IndiGo does assist the Customers with reduced mobility with placement of food package on the tray and the opening of the food package, upon request. However, Customers are not provided with any assistance for personal care needs on-board, such as assistance in eating/drinking, administration of medications or assistance inside the lavatory. If assistance is required with any of these, we recommend a safety assistant.
        9. Customers using their own wheelchairs/crutches/ braces/other prosthetic devices:
          • Before travel:
            • IndiGo staff is available to assist Customers to plan their travel over the phone in order to make Customers as comfortable as possible on IndiGo flight.
            • If Customers wish to check-in their own wheelchair, IndiGo shall provide assistance with dismantling and reassembling the wheelchair under the supervision of the Customer. However, IndiGo shall not be liable for any damage arising while handling the wheelchair. Such checked-in wheelchair will be returned to the Customer at the destination airport.
            • In the event of loss or damage of the mobility aids or any other similar equipment which are placed into the Checked-in Baggage, IndiGo’s liability for such loss or damage shall not be more than the maximum liability provided under the Conditions of Carriage.
            • We recommend that suitable travel insurance is obtained by Customers for any equipment carried along by them in the aircraft.
            • Customers are allowed to use their own crutches, braces and other prosthetic devices up to the aircraft, and may board with such items as Hand Baggage, provided the Customers are dependent on them.
            • A Customer with a disability, may use their own manual powered wheelchair till the aircraft door or the mobile stairway attached to the aircraft (depending on the airport facilities) after which it will be stored in the aircraft’s hold area. Thereafter, the Customer will be transferred to IndiGo’s wheelchair and provided assistance in reaching his/her designated seat on the aircraft.
            • Unfortunately, wheelchairs powered by a wet-cell (spillable) battery shall not be accepted since these batteries have corrosive acids and are considered to be “dangerous goods’’ under applicable law. Further, wheelchairs powered by lithium or non-spillable batteries may only be carried as Checked-in Baggage.
            • Electronic wheelchairs will be dismantled at our check-in counters and a Customer is required to seal the battery terminals to avoid damage to the battery. Thereafter, the Customer will be transferred to IndiGo’s wheelchair and provided assistance in reaching his/her designated seat on the aircraft.
            • At destination
            • If a Customer’s wheelchair has been stowed in the hold area of an aircraft, IndiGo will make its best effort to return it to the Customer as close to the aircraft door as possible. If this is not possible, we will make sure that a wheelchair is available to assist the Customer to the Baggage reclaim area. We can arrange assistance between the gate and the arrival hall of an airport if a Customer would like this service. Depending on the airport, this will either be by an electric buggy, an airport wheelchair or an accessible bus.
            • Please click here to access detailed instructions in relation to the carriage of wheelchairs powered by batteries on IndiGo’s flights.
      11. Safety Assistant:
        • On-board
        • If a Customer is travelling without a safety assistant, IndiGo shall be happy to provide the below mentioned assistance:
        • will be able to extend a meet and assist service to the Customer to assist in boarding, deplaning, flight connections and check-in/ transfer/ reclaiming of checked-in bags;
        • stowing their Hand Baggage;
        • opening up the Customer’s on-board snack; and
        • on-board individual safety briefings if requested by the Customer.
        • However, IndiGo regrets its inability to assist the Customer with personal care including assisting the Customer by feeding him/her and/ or accompanying them in the toilets before, after and during the flight.
      12. Customers with psychiatric or emotional disorders:
        • Customers with psychiatric or emotional disorders shall always travel with a safety assistant. The safety assistant shall carry the original treating physician’s certificate along with a prescribed sedative medicine, which may be administered by the safety assistant, prior to the commencement of travel or as may be required on-board an aircraft.
      13. Customers with autism, an intellectual disability, Dementia, Alzheimer's or Down syndrome:
        • Customers with autism, an intellectual disability, dementia, Alzheimer's or Down syndrome need to book their flights as well as notify IndiGo about their requirements, if any, at least forty-eight (48) hours before the scheduled time of departure, by calling IndiGo’s call centre at 0124-4973838 or 01246173838, so that IndiGo can make necessary arrangements. Assistance, upon request, from the time of entry into the airport till the aircraft seat shall be provided. Customers with autism, intellectual disability, dementia, Alzheimer’s or Down syndrome will be given time to settle in their respective seats before other Customers board the aircraft. IndiGo’s Customer service and cabin crew will provide assistance to such Customers as may be required, other than the assistance provided by a safety assistant. In addition, such Customers can also meet their family member at the gate upon arrival. The name of the person picking up the Customer must be communicated to IndiGo at the time of the check-in.
      14. Internal Medical Devices:
        • If a Customer is travelling with an internal medical device, such as a pacemaker or a defibrillator, the Customer is required to inform IndiGo, while making a Booking, as well as inform the security personnel conducting the Customer’s screening at the airport before the said process begins.
      15. Portable oxygen concentrators (POC):
        • POCs are permitted on-board IndiGo flights, subject to the fulfilment of the following conditions mentioned below. Only POCs approved by the FAA can be taken as part of Hand Baggage. The POC can be taken either in the Checked-in Baggage or as part of Hand Baggage. The Customer will be solely responsible for packing, assembling, dismantling and facilitating administration of POC both on ground and on-board an aircraft. IndiGo will under no circumstances be liable or responsible for the same.
        • A request for carriage or use of the POC on-board should be made by a Customer to IndiGo at least 48 (forty-eight) hours in advance, from the scheduled departure time. The POC should not cause any interference with the electrical, navigation or communication equipment on-board and the Customer carrying the POC on-board must comply with all security requirements and instructions communicated by the crew, from time to time.
        • Notwithstanding anything contained herein, IndiGo, in its sole discretion, reserves the right to refuse carriage of the POC, if it is of the reasonable view and apprehension that the POC is likely to endanger the safety of the aircraft or of any person.
        • Further, a Customer shall not be required to pay any additional charges for carriage of POC The Customer shall be required to make payment for excess Baggage if the weight of the Baggage including the POC exceeds the prescribed limits.
        • If POC is to be carried as Checked-in Baggage:
        • For safety reasons, the Customer must ensure that the POC, prior to check-in, is empty and free of pressure. Thus, if the POC was used before coming to the airport, then the Customer must reset the POC to avoid any residual oxygen in the equipment. The battery of the POC should be removed and the battery terminal should be protected with insulating tape and packed separately in a pouch. The battery may be carried by the Customer as Hand Baggage once the battery is secured in the manner prescribed herein. The carriage of such batteries will further be subject to applicable regulatory requirements including but not limited to those mentioned under the Aircraft (Carriage of Dangerous Goods) Rules, 2003, International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, and the International Air Transport Association (IATA) Dangerous Goods Regulations and other applicable law.
        • If POC is to be carried as Hand Baggage:
        • Customers carrying or using the POC on-board shall be only assigned a window seat. Such Customers will not be assigned any Emergency Exit Seats, middle seats or aisle seats.
        • In case a Customer carries a POC on-board, IndiGo reserves the right to change the seats of such Customers, if required. Such Customers must be capable of seeing, hearing and understanding the portable oxygen concentrator device warnings and should be in a position to take appropriate action, without assistance, in response to those warnings. During taxi, take-off and landing, the POC, if being used must be stowed under the seat in-front.
        • Please contact the IndiGo call centre at 0124-4973838 or 01246173838 or the airport operations team to clarify if your POC is permitted for carriage on IndiGo’s aircraft.
      16. Customers with certain adverse medical conditions:
        • Customers who are ailing from any particular medical condition can travel on IndiGo flights after giving prior information regarding their medical condition, at least 48 (forty-eight) hours prior to the scheduled departure of the flight, by filling in the medical form provided on the Website in order to ensure IndiGo is able to provide complete assistance to such Customer, if required. The Customer must also inform IndiGo regarding any hospitalization requirement upon arrival. In case the Customer is being accompanied by a safety assistant during his/her travel, then such safety assistant’s name and contact details must also be shared with IndiGo. IndiGo’s cabin crew are not authorized or responsible to give special assistance (not being qualified medical practitioners), as they are trained only in first aid. IndiGo’s crew is not permitted to administer any injection or to give any medication.
      17. Customers requiring stretchers:
        1. IndiGo accepts request for carriage of Customers on stretchers on all IndiGo aircraft other than ATRs. We will not be able to carry Customers on stretchers on connecting flights. To book a stretcher on an IndiGo flight, Customers are requested to call us at our call centre at 0124-4973838 or 01246173838 at least 48 (forty-eight) hours before the scheduled time of departure. Any clarifications in relation to availing a stretcher on an IndiGo aircraft may also be sought at our call centre.
        2. Customers are required to take a print of the IndiGo medical form available on the Website (click here to download). The form is required to be filled by Customer’s treating physician.
        3. Customers are required to share the travel details, along with the filled-in medical form on the email address shared by our call centre. IndiGo may at its discretion, permit a Customer to travel on a stretcher in accordance with advice received from IndiGo’s medical officer. Such advice will be provided after consultation with the Customer’s doctor and perusing all medical documents of the Customer. Such decision will be communicated to the Customer within twenty-four (24) hours of making such a request.
        4. Based on the medical report shared by a Customer, we may require an IndiGo medical representative to meet the Customer at the airport on the date of travel to determine the Customer’s medical fitness. IndiGo may deny boarding to the Customer, in its sole discretion, if the Customer is found to be unfit for travel by IndiGo’s medical representative.
        5. IndiGo may require a fresh medical form on the day of travel, for selected cases. We will provide the necessary information on the confirmation emails sent to Customers.
        6. The stretcher installation on board the IndiGo aircraft requires us to fold 6 (six) seats across three rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other three adjoining aisle seats across the same rows provide access to the stretcher patient, hence the applicable charges will be for 9 (nine) seats at the prevailing fare plus a handling Fees set forth here.
        7. Our customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.
  • Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing other Customers on-board. If any Customer expresses desire to off-load himself/herself and is subsequently off-loaded, then such Customer shall be penalized with applicable Fees set forth here. IndiGo shall also have the right to retain the amount paid by the Customer for such a Booking. IndiGo may, at its sole discretion, not penalize such Customers, in case of a medical emergency and other personal emergencies. In case of self-offloading by a Customer due to a medical emergency, IndiGo may require a certificate in relation to the same from the airport doctor.

  • At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag and the Baggage Identification Tag.

    • IndiGo reserves the right to refuse carriage of Baggage with certain restricted items. A description of such items is set out below:

      1. Items which are not properly packed in suitcases or other suitable containers;
      2. Articles or substances which are capable of posing a hazard to health, safety, property or the environment, items which are likely to endanger the aircraft or persons or property on-board the aircraft, and meet the criteria laid down as specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations and / or other associated national / international laws pertaining to dangerous goods / environmentally hazardous substances as per local laws and applicable regulations and / or restricted as per IndiGo’s Conditions of Carriage;
      3. Items, the carriage of which is prohibited by applicable laws, regulations or orders;
      4. Except as expressly permitted in the Conditions of Carriage, explosives, fireworks and flares, fireworks, pistol caps, swords, knives and similar items;
      5. Gases such as compressed gases, liquefied gases, refrigerated liquefied gases, dissolved gases, adsorbed gases, flammable, non-flammable and poisonous gases such as butane oxygen and liquid nitrogen, avalanche rescue backpacks and medical oxygen etc.;
      6. Flammable liquids and solids such as lighter refills, lighter fuel, flammable paints, thinners, used camping stoves or fuel containers, used internal combustion or fuel cell engines, matches, fire-lighters, lighters that are required to be inverted before ignition or are powered by lithium batteries, copra, sodium, potassium etc.;
      7. Oxidizing substances and organic peroxides such as bleaches, aluminium nitrate etc.;
      8. Toxic and infectious substances such as pesticides, insecticides, weed-killers, potassium cyanide, samples for testing of infectious diseases etc.;
      9. Radioactive material;
      10. Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury;
      11. Other dangerous substances and articles including environmentally hazardous substances such as magnetised materials, materials with narcotic, noxious, offensive or irritating properties, e-cigarettes etc.;
      12. Small lithium battery-powered vehicles such as air-wheels, solo-wheels, hover-boards, mini-segways and balance wheels;
      13. Anything (including any item of food or consumable that contains any element of sea food, any animal or bird as one of its ingredients) that has not been packed suitably and that may lead to leakage or any spillage or that may create discomfort to other passengers;
      14. Anything that possesses or is capable of possessing or emitting a conspicuous or offensive odour;
      15. Unless expressly permitted in the Conditions of Carriage, human remains;
      16. Unless expressly permitted in the Conditions of Carriage, live or dead animals, birds or insects;
      17. Items, which, in the reasonable opinion of IndiGo, are unsuitable for carriage by reason of their weight, shape, size or character;
      18. Any other item that may cause inconvenience or a safety hazard to Customers, in IndiGo’s sole discretion;
      19. Weapon bags are not allowed in ATRs; or
      20. Any other item prohibited to be carried on-board, as may be notified by Bureau of Civil Aviation Security (BCAS) or any other relevant Regulatory Authority.

      For more details on permissible/ prohibited goods, please refer to the Website or write to us at customer.relations@goindigo.in.

      1. Free Checked-in Baggage allowance (if applicable) will be as per Clause 5.2 above.
      2. Maximum weight allowed in each piece of Checked-in Baggage is 32 (thirty-two) kg.
      3. Please note that if you select Lite Fare or any other similar Promotional Airfares while booking your flight, you may not be permitted to carry any Checked-in Baggage unless you pay the additional charges in relation to carriage of such Checked-in Baggage by IndiGo, at the airport counter.
      4. Dimension of a Checked-in Baggage must not exceed 158 cm (62 inches) (L+W+H). In ATRs, the dimension of a Checked-in Baggage must not exceed L 152 cm x W 58 cm x H 101 cm.
      5. Customers can book pre-paid excess Baggage allowance up to 4 (four) hours prior to the scheduled departure of their flight, on the Website or through IndiGo’s call centre. Additional pieces of Baggage will be subject to additional charges as set out here in addition to the excess Baggage charges (applicable on all international flights except between India and Nepal). Applicable Fees for carrying excess Baggage is set out here. Excess Baggage charges are non-refundable in case of No-Show and Gate No-Show. For excess Baggage services booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
      6. If Customers who have booked their tickets on a Lite Fare or any other similar Promotional Airfares, report at the airport with Checked-in Baggage, then they will have to pay applicable Fees set forth here to avail Checked-in Baggage allowance.
      7. Customers carrying more than maximum permissible free Baggage allowance will be charged applicable Fees set forth here, at the time of check-in. Once the Checked-in Baggage is delivered by a Customer at the check-in counters, IndiGo representatives, after inspecting the Baggage’s condition, will issue a Baggage Tag for each piece of Checked-in Baggage. Checked-in Baggage should have the Customer’s name or other personal identification affixed to it. Excess Baggage charges are non-refundable in case of No-Show and Gate No-Show.
      8. IndiGo will levy applicable Fees set forth here, payable at the airport, for the following special items of Checked-in Baggage: sports equipment, skiing equipment, golf bags, bicycle, surf boards, snow board, water ski, scuba diving equipment, kayak, LCD and LED TVs (which have a size more than 99.06 cms), and musical instruments. If any of the aforesaid special items of Checked-in Baggage are booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
      9. The fee will apply per piece of Checked-in Baggage, per Sector (inclusive of GST, if applicable). The weight of such Checked-in Baggage will be considered as part of the permissible Baggage allowance and standard excess Baggage charges, if applicable, will be levied. If a Customer intends to carry any special Baggage, as set out above, as Checked-in Baggage, IndiGo should be notified at least 48 (forty-eight) hours in advance through IndiGo’s call centre. Please note that if the payment is to be made in any currency other than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.
      10. Subject to Clause 11.3 (i) below, loose / spare batteries are allowed only in Hand Baggage and not in Checked-in Baggage
      11. IndiGo’s rules for carriage of LCD/LED TVs on-board its flights are as under:
        1. a maximum of 2 (two) LCD/LED TVs can be carried by one Customer in Checked-in Baggage.
        2. the maximum size of LED/LCD TV that shall be acceptable for carriage is 139.7 centimetres including the cartons (81.28 cm for ex-Riyadh flights), with weight of one TV not to exceed 32 (thirty-two) kilograms.
        3. for Customers carrying one TV, the Checked-in Baggage weight (including that of the TV) in excess of the free Baggage allowance will be charged at the applicable excess Baggage rate. Further, LED / LCD TV of size more than 99.06 cms will attract additional handling charges.
        4. for Customers carrying two TVs, the Checked-in Baggage weight (including that of both the TVs) in excess of the free Baggage allowance will be charged at the applicable excess Baggage rate. Further, IndiGo will levy additional handling charges on carriage of the 2nd TV irrespective of size of the TV, at the rate applicable to TVs of size more than 99.06 cms.
        5. carriage of TVs shall also be governed by other applicable terms and conditions contained in the Conditions of Carriage regarding carriage of fragile items, etc.
      12. Carriage of photographic equipment and films:
        1. Photographic equipment and films can be carried in Hand Baggage or in Checked-in Baggage.
        2. Baggage containing photographic equipment and films shall be screened through the X-ray baggage inspection system (“BIS”). To avoid any damage to the undeveloped photographic film by X-ray BIS, Customers are advised to carry only the processed photographic films.
        3. However, on Customer’s request, IndiGo may also permit the Baggage with photographic equipment and film to be screened manually for which the Customer may be required to remove the film from the canister and pack the same in a clear plastic bag for further examination.
      13. Carriage of firearm, air gun or ammunition
        • Carriage of firearm, air gun or ammunition by a Customer (whether as Hand Baggage or as Checked-in Baggage) is strictly prohibited on IndiGo’s ATR carriers.
        • Subject to the above-mentioned restriction, and except as otherwise provided in the Conditions of Carriage, IndiGo will charge applicable Fees set forth here, for every fire arm, air gun or ammunition carried by a Customer (inclusive of GST, if applicable) for additional services provided for handling and carriage of firearm, air gun or ammunition in his/her Checked-in Baggage.
        • Subject to the conditions specified below, IndiGo may permit carriage of firearms and/ or ammunition, without charging any fee, in the following cases:
          1. Personnel from the armed forces and the police forces required to carry their arms or ammunition in connection with the performance of their duties must have a movement order from their unit commander or his/her authorised representative. The weapons and ammunition carried in the Checked-in Baggage must be declared to IndiGo and the arms and ammunition shall be packed securely, as prescribed under applicable law; or
          2. A sportsperson traveling on a flight operated by IndiGo, in order to participate in a shooting event, for which he/ she is required to carry more than one licensed firearm and/ or more than 50 (fifty) cartridges (cumulative weight of the firearm and 50 (fifty) cartridges shall not exceed 5 (five) kilograms), such sportsperson may be permitted by IndiGo to carry the requisite number of licensed firearms and/ or ammunition in his Checked-in Baggage subject to the following conditions.
          3. The sportsperson is required to make declarations in writing in relation to the carriage of firearms or ammunition, and producing the following documents at the security check point of Checked-in Baggage for inspection by the screener of IndiGo:
            1. valid license or authorization of firearms and ammunition in name of the sportsperson or an accompanying Customer.
            2. evidence of identity which can be established by a photo identity card issued by a government agency or a sponsoring sports club.
            3. bonafide carriage of arms and ammunitions on the basis of a written document issued by the president or secretary of the sports club sponsoring him/her for the shooting event.
            4. The firearm must be unloaded. The firearm must be carried in a hard-sided container, and the container must be locked.
            5. The ammunition must be securely packed in fibre (such as cardboard), wood or metal boxes or other packaging specially designed to carry small amounts of ammunition. The packaging should be completed in a manner that minimizes the chances of accidents, if any. Fire-arm magazines or clips do not satisfy the packaging requirement unless they provide a complete and secure enclosure of the ammunition.
            6. The ammunition may also be located in the same hard sided case as the firearm, as long as it is properly packed as described above.
            7. Black powder and percussion caps used with black powder type firearms are not permitted to be carried as a Hand Baggage or Checked-in Baggage.
            8. An authorization for carriage of firearms and ammunition by the sportsperson in an aircraft shall be obtained from DGCA in accordance with provisions of the Aircraft (Carriage of Dangerous Goods) Rules, 2003 and Aircraft Rules, 1937.
      14. Carriage of fire arms shall be permitted for other Customers by IndiGo, subject to the provision by such Customer of the copies of all the relevant clearances and permissions as required by Regulatory Authorities under applicable laws, to the satisfaction of IndiGo.
      15. A firearm or ammunition is not permitted to be carried on person or in the Hand Baggage and should be carried only as Checked-in Baggage. However, firearm or ammunition can be carried as Checked-in Baggage after providing a written declaration to IndiGo in the form provided by IndiGo, provided that such firearm is unloaded and securely packaged separately from the ammunition and is carried in accordance with the provisions of the Aircraft Rules, 1937, Aircraft (Carriage of Dangerous Goods) Rules, 2003 and the ICAO Technical Instructions. Any Customer, found carrying firearm or ammunition in contravention to the above, would be in violation of applicable law. In such a case, IndiGo will file a criminal complaint against the Customer with appropriate authority and such Customer shall be off-loaded.
      16. Standard excess Baggage charges shall apply if the free Baggage allowance is exceeded due to carriage of such weapons or ammunition.
      17. Checked-in Baggage will, whenever possible, be carried on the same aircraft as the Customer, unless IndiGo, at its discretion, decides for safety, security or operational reasons, to carry the Checked-in Baggage on a next available alternative flight. If the Checked-in Baggage is carried on a next available alternative flight, IndiGo will deliver the same to the Customer, unless applicable law requires the Customer to be present for customs clearance.
      18. IndiGo does not connect Checked-in Baggage to other airlines. Customers deplaning from one IndiGo aircraft and boarding another airline must collect their Checked-in Baggage and report to the other airline. Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if a Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight, due to any reason whatsoever. IndiGo accepts Checked-in Baggage for transfer onto its own flights provided a Customer has booked flights for a Connected Segment.
      19. Valuable and Fragile Goods
        1. Customers are strongly advised not to check-in such items as Checked-in Baggage which by their very nature are valuable or fragile. If such items are checked-in as Checked-in Baggage, Customers agree to carriage of such items, at their own risk and cost. Such items include, without limitation, currency, jewellery, silverware, glassware, medicines, perishable goods, computers, computer software, phones, cameras, video equipment, any other electronic equipment, negotiable instruments, title documents, certificates, securities, bonds, business and personal documents, samples, paintings, artefacts, manuscripts, other works of art, antiques, research material, unique or irreplaceable items, scholarship items or documents, irreplaceable books or publications, passport, or other similar valuable documents or items.
        2. Items mentioned in Clause 11.2 (o) (i) are not covered under any compensation for loss or damage policy of IndiGo under the Conditions of Carriage. It is the sole responsibility of the Customer not to keep these items in Checked-in Baggage.
        3. IndiGo shall not be responsible and liable for any damage or loss etc. for any such items carried by Customers in their Checked-in Baggage. In case, a Customer’s Checked-in Baggage is spoilt due to spillage or leakage of glass bottles or jars unsuitably packed, IndiGo shall not be liable for the same.
      1. Hand Baggage is accepted in the cabin subject to the availability of space in overhead bins or under a Customer’s seat. Since, Hand Baggage is in the power, possession, and custody of a Customer, therefore, the Customer is responsible for the said Hand Baggage.
      2. In the event, a piece of Hand Baggage is over-sized or over-weight, IndiGo may require transfer of such Hand Baggage to the Checked-in Baggage compartment of the aircraft, prior to take-off. In such cases, Customer’s Hand Baggage will be especially tagged and returned upon arrival, and the same can be collected from the conveyor belts where the Checked-in Baggage is normally received. In the event the Hand Baggage is transferred to the Checked-in Baggage compartment due to increased weight over and above what is permissible for Hand Baggage, the Customer shall be liable to make payment for such excessive weight of the Hand Baggage to IndiGo at then applicable rate per kilogram for the excess Baggage.
      3. Subject to any exclusions and other restrictions provided below, each Customer is permitted to carry only one Hand Baggage weighing a maximum of 7 (seven) kg and not exceeding the following dimensions:
        • length -55cm + width- 35cm + height- 25cm
      4. Customers accompanying Infants are allowed an additional piece of Hand Baggage as per the limitations on weight and size provided above.
      5. In addition to one piece of Hand Baggage permitted to be carried in accordance with the above, IndiGo will permit a Customer to carry one additional personal article such as a ladies’ purse or a small bag containing laptop not weighing more than 3 (three) kg (inclusive of duty free items, if any, purchased at an airport).
      6. Items determined by IndiGo to be of an unacceptable dimension or offensive shape/nature will not be permitted on-board.
      7. Subject to the prevalent applicable local laws and regulations and screening and security checks, Customers may carry liquids in their Hand Baggage in a container with a maximum volume of 100 (one hundred) ml (and 350 (three hundred and fifty) ml for hand sanitizers) which can be fitted comfortably into a transparent, re-sealable plastic bag with a maximum capacity of 1 (one) litre.
      8. If any Customer wishes to carry an oversized item on-board which is not compliant with the permissible limits set forth above, but will fit safely in a seat, IndiGo may allow such Customer, at its discretion, to purchase an additional seat on a flight, subject to availability of seats and payment of applicable Tariff. This facility is not available as part of online Booking and Customer should call our call centre to arrange for booking such a seat for such a Hand Baggage. IndiGo reserves the right to refuse to carry any Hand Baggage, due to excessive size or otherwise, if IndiGo deems such carriage to be a risk to safety.
      9. Carriage of lithium batteries
        1. Spare Lithium batteries
          1. Subject to security clearance at an airport, IndiGo may allow a Customer to carry a maximum of 20 (twenty) spare or loose lithium ion batteries, nickel-metal hydride batteries or dry batteries. (a) Lithium ion batteries – the Watt-hour must not exceed 100Wh, (b) lithium metal batteries - the lithium metal content must not exceed2(two) grams;
          2. Subject to security clearance at an airport, IndiGo may allow a Customer to carry a maximum of 2 (two) non-spillable batteries when the voltage of each battery is not more than 12V and the Watt-hour rating is not more 100Wh.
          3. Subject to a Customer obtaining the prior approval of IndiGo by calling IndiGo call centre at 01244973838 or 01246173838 at least 24 (twenty-four) hours before the departure time of the flight and security clearance at an airport, IndiGo may allow the Customer to carry a maximum of 2 (two) spare or loose;
          4. (a) lithium ion batteries rated above 100 (one hundred) Wh and below 160 (one hundred and sixty) Wh; or
          5. (b) lithium metal batteries with lithium metal content of each battery more than 2 (two) grams and less than 8 (eight) grams, only if such batteries are used for portable medical devices.
          6. The spare or loose batteries must be individually protected from short circuits (e.g. - by insulating the battery terminals, by placing batteries in their original retail packaging, or placing each battery in a separate plastic bag or protective pouch).
        2. Portable Electronic Devices containing lithium batteries
          1. Subject to security clearance at an airport, IndiGo may allow Customers to carry a maximum of 15 (fifteen) portable electronic devices, if each such device is fitted with (a) a lithium ion battery which must not rate above 100 (one hundred) Wh; and (b) a lithium metal battery with lithium metal content not more than 2 (two) grams.
          2. Subject to a Customer obtaining the prior approval of IndiGo by calling IndiGo call centre at 01244973838 or 01246173838 at least 24 (twenty-four) hours before the departure time of the flight and security clearance at an airport, IndiGo may allow the Customer to carry a maximum of 2 (two):
          3. (a) portable electronic devices with lithium ion batteries rating more than 100 Wh but not exceeding one hundred and sixty (160) Wh; or
          4. portable electronic devices with lithium metal batteries in which lithium metal content is more than two (2) grams but does not exceed eight (8) grams.

      IndiGo recommends that Customers should carry portable electronic devices as Hand Baggage. If a Customer carries such devices in Checked-in Baggage, the devices should be turned off and packed securely to avoid any damages.

    • IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content, being radioactive, or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request. IndiGo may refuse to accept Baggage for carriage unless it is in IndiGo’s reasonable opinion, properly and securely packed in suitable container/ packaging.

      1. For reasons of safety and security, we or the competent Regulatory Authority may require Customers to undergo a search through x-ray or other type of scan in person or of the Baggage. IndiGo reserves the right to search the Baggage of a Customer in the absence of the Customer, if the Customer is not available, for determining whether the Customer’s Baggage contains any unacceptable or prohibited items.
      2. If a Customer refuses to comply with such searches or scans, IndiGo reserves the right to refuse carriage of such Customer and his/her Baggage without refund Tariff or without any other liability to such Customer. Any other procedures as may be required under law may follow subsequently, in relation to such cases.
      3. If a search or scan causes injury to a Customer or loss/damage to his/her Baggage, IndiGo shall not be liable for such injury or damage, unless the same is due to IndiGo’s wilful fault or gross neglect.
      1. IndiGo will make its best effort to ensure that Checked-in Baggage of Customers arrives in a safe condition. Customers are advised to collect their Checked-in Baggage as soon as it is available for collection at the relevant conveyor belt. If a Customer’s Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customer’s flight arrives, IndiGo or the relevant airport operator may dispose it off without any liability or notice to the Customer.
      2. It is an obligation of Customers to collect their Checked-in Baggage from a conveyor belt, as early as possible, to avoid any incident of theft or misplacement of Checked-in Baggage.
      3. The moment the Checked-In Baggage is placed at the relevant conveyor belt of the airport, IndiGo shall not be responsible for any loss or theft of the Checked-In Baggage.
      4. If Customers are travelling in a group (i.e. if in one Booking there are more than one Customers) and the Checked-in Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the arrival hall at the time of registering a complaint for the lost Checked-in Baggage. The Checked-in Baggage will be considered to be delivered in good condition if the above condition is not met.
      5. IndiGo shall deliver Checked-in Baggage to the bearer of the Baggage Tag, upon payment of all unpaid sums due to IndiGo, under the Conditions of Carriage.
      6. IndiGo is under no obligation to ascertain that the bearer of the Baggage Tag is entitled to delivery of the Checked-in Baggage. and IndiGo is not liable for any loss, Damage, or expense arising out of its failure to ascertain so.
      7. Delivery of the Checked-in Baggage will be made at the destination indicated on the Baggage Tag.
      8. If a Customer claiming Checked-in Baggage is unable to produce the Baggage Tag and identify the Checked-in Baggage by means of a Baggage Tag, IndiGo will deliver the Checked-in Baggage to the Customer only after he/she establishes to IndiGo’s reasonable satisfaction, his right to such Checked-in Baggage, and if required by IndiGo, such Customer shall furnish adequate security to indemnify IndiGo for any loss, damage or expense which may be incurred by IndiGo, as a result of such delivery.
      9. Acceptance of the Checked-in Baggage by Customers without complaint at the time of delivery, is a prima facie evidence of Checked-in Baggage being delivered in good condition and in accordance with the Conditions of Carriage. A Customer shall be required to raise an irregularity report in case there is a loss of or damage to Checked-in Baggage, while he/she is at the respective destination airport, at the time of arrival, and not after departing from the destination airport.
      10. To ensure that Customers pick-up their own Checked-in Baggage and there is no confusion, IndiGo reserves the right to match the Baggage Tag to the Baggage Identification Tag, upon arrival, either for all Customers or on a random basis, without any prejudice or discrimination. In the event there is a possibility or the slightest assumption that a Customer may be picking up somebody else’s Checked-in Baggage, IndiGo reserves the right to divulge personal information of such Customer to the original owner of the Checked-in Baggage, and IndiGo will not be liable for any losses or damages incurred thereof.
    • IndiGo will not be responsible for, or have any liability in respect of, articles removed from a Customer’s Baggage by any airport security personnel acting in accordance with any applicable law.

    • Urns with ashes are allowed in Hand Baggage. Carriage of human remains is permitted on all aircraft except ATR and shall be subject to IndiGo’s discretion where such carriage may cause any disruption or inconvenience to flight operations. The process for carrying human remains on an aircraft other than ATRs is as follows:

      1. The Customer accompanying such human remains must contact IndiGo’s cargo agents at the designated numbers (numbers to be furnished) or write to us at sales@goindigo.in and identify the relevant person who accompanies the mortal remains/ human remains.
      2. The human remains may be carried by us on both direct and in-direct flights.
      3. Security measures/procedure at departure station: Mortal remains/human remains/cremated remains will be transported as air cargo and the following documents will need to be submitted:
      4. In case of movement from a station within India:
        1. Death certificate from a competent medical authority;
        2. Embalming certificate from the hospital/competent authority;
        3. Permission from the local police authorities for carrying dead body/human remains; and
        4. Any other document e.g. driving license or passport or any other photo ID card issued by a Government/semi - Government agency to establish identity of the deceased.
      5. In case of transportation from a foreign station-
        1. Death certificate from a competent medical authority;
        2. Embalming certificate by the hospital/competent authority;
        3. Certificate by the local police authority for carriage of dead body/human remains;
        4. Permission from the Indian mission for carriage; and
        5. Copies of cancelled passport of the deceased.
      6. The Customer who accompanies the dead body/human remains shall provide an additional documentary proof to IndiGo, which may be any of the documents mentioned in Clause 5.1, to prove his/her relationship to the deceased.
      7. Security measures/procedure at arrival station: Mortal remains/ human remains are to be collected through the cargo terminal by the person whose name is mentioned on the document.
    • Subject to receipt of applicable permission from the relevant Regulatory Authority, i.e., Customs authority (in case of carriage of human organs to a foreign country) or the relevant Indian Mission (in case of carriage of human organs to a foreign country), live human organs are accepted on board IndiGo flights and must be transported in accordance with AVSEC Circular No. 1/2017 dated January 06, 2017 and other applicable law. Such live organs must not contain any infectious substances.

      A container with live human organs is required to be carried as Hand-Baggage, irrespective of the size and weight of the container. During taxi, take-off and landing, such container is required to be stowed and secured under a seat or in the overhead bin.

      1. Subject to the provisions of Clause 11.2 (o) of Condition of Carriage, Customers may carry up to 5 (five) litres of alcoholic beverages as part of their Checked-in Baggage, provided the following conditions are met:
        1. The alcoholic beverage is in retail packaging and is packed appropriately (to prevent damage/leakage).
        2. Alcohol content in the beverage is not more than seventy percent (70%).
      2. If the alcoholic beverage contains twenty-four (24%) or less alcohol by volume, the above limitation of five (5) litres does not apply.
      3. Alcoholic beverages are also permitted in Hand Baggage when purchased from an airport’s security hold area, and should be placed in a transparent re-sealable plastic bag (STEB- Security Tamper Evident Bag) of a maximum capacity not exceeding 5 (five) litres. Liquids, aerosol and gels of any volume, that have been purchased at an airport retail outlet or on board an aircraft, should not be permitted through security screening checkpoints unless they are carried in a security tamper-evident bag (STEB). The indicative size of a one (1) Litre STEB bag is 20.5 cm x 20.5 cm or 25 cm x 15 cm or equivalent. The containers must fit comfortably within the bag, which should be sealed.
      4. The carriage of alcoholic beverages by Customers shall also be subject to other provisions of the Conditions of Carriage and applicable law.
  • Information related to your connecting flights

    • Any Booking with respect to Connected Segments shall be required to be booked in advance, and all the Flight Segments in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component.

      IndiGo shall not be responsible for providing food or lodging to the Customer(s) at the Stopover airport.

      Examples of Connected Segments:

      Connected Segments

      Type of Travel

      Example

      Through Boarding Pass

      Through Baggage Tag

      Transit without Visa allowed (as per guidelines of transiting / destination country)

      Domestic to International via Domestic Airport

      Lucknow – Delhi – Dubai

      Yes

      Yes

      Yes

      International to Domestic via Domestic Airport

      Dubai – Delhi - Lucknow

      Yes

      No

      Yes

      International to International via Domestic Airport

      Kathmandu – Delhi - Dubai

      Yes

      Yes

      Yes

    • When Customers travel on such Connected Segments, at the time of check-in Customers will be issued a boarding pass up to the final destination and Customers can collect their Checked-In Baggage at the final destination. Customers are advised to ensure that they are aware of immigration requirements, and that they are in full compliance with the immigration requirements of the Stopover and the final destination.

      If Customers travelling on Connected Segments fail to be present for boarding a flight at the point of Stopover, 25 (twenty-five) minutes prior to departure, despite having arrived on time from the point of origin, the Customers will be treated as a ‘Gate No-Show'. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or to the relevant airport authority at the Stopover airport, without any liability of IndiGo. Furthermore, IndiGo shall not be responsible for providing food or lodging to the Customers at the Stopover.

    • When Customers travel on international to domestic Connected Segments, at the time of check-in such Customer(s) will be issued a boarding pass up to the final destination, and thereafter Customers will be responsible for the following:

      1. Undertaking the necessary immigration check at the immigration counter of the Stopover airport;
      2. Collecting Checked-in Baggage from the arrival terminal of the Stopover airport;
      3. Transferring to the departure terminal for the flight to the final destination from the arrival termination of the Stopover airport; and
      4. Reporting to the check-in counter for the flight to the final destination.

      Customers are advised to ensure that they are aware of Indian immigration requirements, and that they are in full compliance with Indian immigration requirements.

      Customers undertaking travel on an international to domestic Connected Segment must collect their Checked-in Baggage from the arrival terminal of the Stopover airport. Customers must ensure that there is enough time between two flights while making their Bookings on international to domestic Connected Segments.

    • When Customers travel on such Connected Segments, at the time of check-in Customers will be issued a boarding pass up to the final destination and Customers can collect their Checked-in Baggage at the final destination. Customers are advised to ensure that they are aware of immigration requirements, and that they are in full compliance with the immigration requirements of the Stopover and the final destination.

      If Customers travelling on Connected Segments fail to be present for boarding of a flight pertaining at the point of Stopover 25 (twenty-five) minutes prior to departure, despite having arrived on time from the point of origin, the Customers will be treated as a ‘Gate No-Show'. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or the relevant airport authority at the Stopover airport, without any liability of IndiGo. Furthermore, IndiGo shall not be responsible for providing food or lodging to the Customers at the Stopover.

    • In case of delay or cancellation of a flight operated as a part of Connected Segments (domestic to international Connected Segments, international to domestic Connected Segments and international to international Connected Segments), the following shall apply:

      1. In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed connection at Stopover, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on IndiGo flights, or re-booking onto an alternative IndiGo flight at no additional cost, subject to availability, through IndiGo’s Plan B service.
      2. In case of delay or cancellation of a connecting flight at Stopover, IndiGo will, at its discretion and subject to availability of seats, first offer a Customer the option to travel on the next available IndiGo flight, and then, at its discretion, provide ground transportation to and from the airport and lodging for overnight stay to a Customer at the point of Stopover (provided that the next available flight is only on the following day) or offer a choice between refund or Credit Shell for the part of the Booking that is not flown. Customer may also opt for a partial refund on a pro-rata basis in case of involuntary termination of journey at a Stopover for reasons other than a Customer being unruly or any other disciplinary issues in relation to a Customer, in the opinion of IndiGo.
    • For details on the terms and conditions relating to the Codeshare Flights, please refer to the codeshare section of the Website.

      Example of a Connected Segment for a Codeshare Flight:

      Type of Travel

      Example

      Through Boarding Pass

      Through Baggage Tag

      Transit without Visa allowed (as per guidelines of transiting / destination country)

      Domestic to International via International Airport

      Delhi – Istanbul - Athens

      Yes

      Yes

      Yes

    • IndiGo is a ‘point to point’ airline for all Unconnected Segments except in cases where Customers book on Codeshare Flights. For further details on the terms and conditions relating to Codeshare Flights, please refer to the codeshare section of the Website.

      When Customers undertake travel on Unconnected Segments, at the time of check-in such Customers will be issued a boarding pass only for the Flight Segment operated by IndiGo and thereafter Customers will be responsible for the following:

      1. Undertaking the necessary immigration check at the immigration counter of the transit airport;
      2. Collecting Checked-In Baggage from the arrival terminal of the transit airport;
      3. Transferring to the departure terminal for the flight to the final destination from the arrival terminal of the transit airport;
      4. Reporting to the check-in counter for the flight to the final destination.

      Customers are advised to ensure that they are aware of immigration and transit requirements and ensure that they are in full compliance with immigration and transit requirements of the transit airport and final destination.

      IndiGo shall not be responsible for connecting the Checked-In Baggage of Customers to other airlines. Customers disembarking from an IndiGo flight and boarding another flight for any Unconnected Segments must collect their Checked-In Baggage from the arrival terminal at the transit airport. Customers must ensure that there is enough time between two flights while making a Booking involving Unconnected Segments. IndiGo shall not be responsible if any Customer misses the flight to the final destination due to a delay of the Flight Segment operated by IndiGo.

    • As required by applicable law, all Customers will be subjected to a security screening prior to boarding an aircraft. A Customer shall agree to any security checks prescribed by the Government, Regulatory Authorities, airport officials or by IndiGo.

      Itineraries will be checked at the time of entering the terminal building. Checked-in Baggage will also be screened through an X-ray machine before check-in, at all non in-line baggage screening airports, subject to the requirements of applicable law. Random physical checks will also be carried out of Checked-in Baggage in addition to X-ray screening at all such airports, in accordance with the norms stipulated by the Regulatory Authorities.

      As per security regulations, Customers will be required to undergo personal frisking and their Hand Baggage will be subject to security check through x-ray in the manner set out in Clause 11.5 of the Conditions of Carriage.

      Checked-in Baggage reconciliation is carried out through an internal matching system. In addition to the Checked-in Baggage reconciliation, the physical identification of the Checked-in Baggage by Customers may also be carried out. Unidentified Checked-in Baggage will not be loaded on to an aircraft.

      A secondary security check may also be carried out before embarkation, as stipulated by Bureau of Civil Aviation Security, during normal or high alert periods.

    • According to security regulations, Customers are required to do the following:

      1. Not to accept anything from unknown persons,
      2. Not to leave Baggage unattended as the same may be removed by airport security staff as an object of suspicion,
      3. To declare before Baggage screening or check-in, if they are carrying any arms, ammunition, or explosive substance. Concealment of arms or explosives is an offence under applicable law.
      4. To carry Hand Baggage of the dimensions prescribed by IndiGo. Please refer to the Clause 11.3.
      5. All Hand Baggage should be clearly labelled with Customer’s name, address and contact details.
    • IndiGo is committed to provide on-time, courteous and hassle free service. IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. IndiGo endeavours to adhere to publish schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and IndiGo shall not be liable in any way whatsoever, for any damage, claim or loss incurred or claimed by Customers as a result of such change.

      IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight.

    • At any time, after a Booking has been made, IndiGo may change schedules of flights or cancel, terminate, divert, postpone, reschedule or delay any flight, where IndiGo reasonably considers the same to be justified by unavoidable factors and circumstances beyond IndiGo’s control including Force Majeure, for safety reasons, or for commercial reasons. IndiGo would like to emphasize that any such change in schedule or cancellation of IndiGo’s flights on account of above factors and circumstances is at the absolute discretion of IndiGo, and such decision is taken keeping in mind the aircraft routing, aircraft connectivity and to avoid inconvenience to Customers at other airports.

      If an IndiGo operated flight is cancelled, rescheduled to depart more than an hour prior to the original time of departure or delayed by more than 2 (two) hours (depending on the length of the journey), subject to Clause 5.3 of the Conditions of Carriage, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on IndiGo operated flights, or re-booking onto an alternative IndiGo operated flight on the same Sector, at no additional cost (subject to availability) through IndiGo’s Plan B service, and subject to requirements under the local laws of the country where such flight was originally scheduled to depart.

      In case a subsequent portion of an IndiGo operated flight is cancelled while a Customer is already in transit, subject to Clause 5.3 of the Conditions of Carriage, a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo operated flight to the final destination at no additional cost (subject to availability); or to remain at the transit station and accept a partial refund for the portion of the journey not completed; or to return to the point of origin and receive a refund; or a Credit Shell for future travel on IndiGo operated flights; or be re-booked onto an alternative IndiGo operated flight at no additional cost (subject to availability).

      The foregoing shall not be applicable in the event of any change in schedule, cancellation, termination, diversion, postponement, or delay to any IndiGo operated flight on account of a Force Majeure condition. All Customers are required to provide their correct contact details including phone numbers and email addresses, to enable IndiGo to inform Customers of any flight delays or cancellations in unforeseen cases. IndiGo shall not be liable for any liability or claim if Customers have not provided accurate and valid contact information at the time of Booking. Customers will also be provided a prior notification, if they are required to report to the airport check-in counter earlier than the prescribed time period, before the scheduled departure of the flight, on account of extra security measures or for any other reason. A Customer understands and acknowledges that if his/her phone number and/or email address is found to be incorrect or unreachable or if he/she cannot be contacted due to any reason whatsoever, IndiGo cannot be held liable for the same.

      Any compensation in this matter will be meted out as per DGCA CAR - Section 3, Series M, Part IV, Issue I, if applicable, and IndiGo’s liability will be in limited in accordance with the provisions thereof.

      Customer understands and acknowledges that no further compensation (whether indirect or consequential or remote) would be payable under any other head, in addition to such amounts prescribed in the DGCA CAR- Section 3, Series M, Part IV, Issue I.

    • Upon the occurrence of any of the events set out in Clauses 14.1 and 14.2 above, the options outlined therein are the sole, limited and exclusive remedies available to Customers, and IndiGo shall have no further liability or claim towards Customers.

    • If, in IndiGo’s opinion, a Customer inside the airport or aircraft conducts himself in a manner which endangers the safety and security of the aircraft, IndiGo’s crew and authorised persons or any other Customer’s person or property in airport or on-board, or obstructs the crew in the performance of their duties, or fails to comply with any instructions of the crew, including but not limited to those with respect to consumption or chewing of tobacco in any form including smoking, alcohol or drug consumption, or behaves in a manner which causes discomfort, inconvenience, damage or injury to other Customers or the crew, IndiGo may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on-board the aircraft.

    • If, as a result of the conduct (as mentioned in Clause 15.1 above) of a Customer, IndiGo decides, in the exercise of IndiGo’s reasonable discretion, to divert the aircraft for the purpose of offloading such a Customer, the Customer shall be required pay all costs resulting from that diversion.

    • For safety reasons, IndiGo may forbid or limit operation of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies, inside the aircraft. Operation of hearing aids and heart pacemakers is permitted.

    • Any act (attempted or otherwise) of removal of life jacket from the aircraft seat without consent of the crew members of the flight is prohibited.

    • Smoking is strictly prohibited on all IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

    • The production, manufacture, import, export, transport, sale, distribution, storage and advertisement of E-Cigarettes is prohibited on the premises of aerodromes and on the aircraft.

      E-Cigarettes are not permitted to be taken to a place outside India or brought into India from a place outside India and Customers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage.

      IndiGo reserves the right to refuse carriage of Customers in possession of E-Cigarettes and of any Baggage containing E-Cigarettes on flights operated by IndiGo.

    • IndiGo offers certain add-on services such as seat selection, pre-paid snacks and pre-paid excess Baggage allowance to Customers, which can be availed by Customers in relation to their travel on IndiGo flights, on board the aircraft and at selected airports. A Customer may book such add-on services at the time of making a Booking or thereafter. Please click here to access detailed description of add-on services and related terms and conditions.

      In addition, IndiGo offers Customers an option to purchase gift vouchers, which can be used for booking of IndiGo flights and other services provided by IndiGo. Please click here to purchase gift vouchers offered by IndiGo.

      However, hot snacks and beverages are not available on ATRs and on any flights that have a total flight time of sixty (60) minutes or less. Further, complimentary drinking water is offered on all IndiGo flights. IndiGo also allows Customers to bring food items on-board. Allowed food items include cold snacks, soft beverages, snack bars and biscuits. For the convenience of other Customers, messy, oily, or strong-smelling food items are not allowed on-board.

      Customers have the option to pre-book their meals, beverages (alcoholic and non-alcoholic), and merchandise before the departure of their flights. However, pre-booked meals and beverages (alcoholic and non-alcoholic) shall be served or merchandise shall be sold to Customers on the basis of availability. Customer will not be entitled to a specific food item, beverage (alcoholic and non-alcoholic) or merchandise (even if such food item, beverage or merchandise is pre-booked) if it is unavailable, and IndiGo shall not be liable and responsible to Customers for its unavailability. The meals will be served first to Customers who have pre-booked their meals and, subsequently, in the order of their seating.

      Customers shall make requisite inquiries in relation to the food and beverages offered or sold by IndiGo at the time of Booking and ensure that they are not allergic to the contents of such food or beverages. IndiGo shall not be liable for any damages to a Customer due to any allergies or illness on account of consumption of food offered or sold by IndiGo to the Customer.

      1. Subject to Clause 15.8 (b) below, a Customer may take photographs (i) within the terminal building of a civil airport as well as a defence airport, and (ii) on-board an aircraft, without causing inconvenience to any other person including crew members and other Customers.
      2. However, Customers are not permitted to take photographs (i) while embarking and disembarking an aircraft, (ii) from the part of an airport used for take-off, landing and taxiing of aircraft, and (iii) of the airside of a defence airport from the aircraft, the terminal building or any other part of the defence airport.
      3. Customers are required to take special permission from the DGCA for taking photographs of or in any prohibited areas set out in Clause 15.8 (b) above.
    • Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are requested to pay special attention to the same. Please note that only a Customer who meets the criteria set out in Clause 7.3 of the Conditions of Carriage, as on the date of travel, will be allocated Emergency Exit Seats.

      IndiGo undertakes all reasonable steps to keep the aircraft clean including disinfection and fumigation of its aircraft, in accordance with applicable law. A Customer acknowledges and agrees that the aircraft doors have to be kept open at certain stages of operations. A Customer acknowledges and accepts that pursuant to an order passed by the National Green Tribunal, IndiGo is not permitted to disinfect an aircraft, while Customers are on-board the aircraft. Therefore, IndiGo will not be liable for any damage or claim, in case of the inadvertent presence of any mosquitoes, insects or pests in the aircraft.  

    • Customers shall be solely responsible for obtaining all the travel documents prescribed under applicable law or by the relevant Regulatory Authorities. Customers are required to comply with statutory obligations prescribed by applicable law and the Regulatory Authorities, and perform all acts as agreed and accepted under the Conditions of Carriage.

      IndiGo shall not be liable for any information given by any agent or employee of IndiGo, whether in writing or otherwise, to any Customer in connection with obtaining necessary documents or complying with laws, regulations, orders, demands, and requirements, or for the consequences resulting therefrom.

      IndiGo shall not be liable or responsible if it fails to provide services to a Customer on account of the Customer’s failure to comply with applicable law or as per the directions of the Regulatory Authorities.

    • Prior to travel, a Customer must present all the documents required by applicable law or the Regulatory Authorities, and shall permit IndiGo to take and retain copies thereof. IndiGo reserves the right to refuse carriage if a Customer does not comply with such requirements, a Customer’s travel documents do not appear to be in order or if a Customer does not permit IndiGo to take and retain copies of such documents.

    • If the Customer is denied entry into any country, he/she will be responsible to pay any fine or charges assessed against IndiGo by the government of such country or any other authority which has jurisdiction as per applicable law and for the cost of transporting him/her from that country to his/her point of origin.

      The fare collected for carriage to the point of refusal or denied entry will not be refunded by IndiGo.

    • If IndiGo is required to pay any fine or penalty or it incurs any expenditure because of a Customer’s failure to comply with applicable law or to produce the relevant documents required by the relevant Regulatory Authority, the Customer shall reimburse IndiGo, on demand, any amount so paid or the expenditure so incurred by IndiGo. IndiGo may apply towards such reimbursement, the value of any unutilised Booking, or any of the Customer’s funds in IndiGo’s possession.

    • If required, Customers shall attend inspection of their Baggage by customs or other Government officials. IndiGo will not be liable to Customers for any loss or damage suffered by them in the course of such inspections or through their failure to comply with this requirement.

    • The liability of a carrier with respect to a Customer’s journey is determined in accordance with the carrier’s conditions of carriage, and in this case, IndiGo’s Conditions of Carriage. The provisions in relation to limitation of IndiGo’s liability are set out in this Clause 17. The rules applicable to IndiGo’s liability shall be as provided by the Convention, to the extent it applies, and to the extent not inconsistent with the Convention, applicable law of India.

    • In the event of death or any other bodily injury suffered by a Customer on board an aircraft or in the course of embarking or disembarking an aircraft, IndiGo’s liability (for international travel including domestic Flight Segment of international journeys) will be governed by the relevant provisions of the Convention, with certain exceptions, adaptations, modifications etc. as notified by the Ministry of Civil Aviation, Government of India, as amended from time to time, and shall be subject to the limits set forth under such provisions.

      Notwithstanding the provisions of Clause 17.2 above, if IndiGo proves that the damage was caused by, or contributed to by, the negligence of the Customer, IndiGo may be exonerated wholly or partly from its liability in relation thereto.

      IndiGo is not responsible for any illness, injury or disability, including death, attributable to a Customer’s physical condition or for the aggravation of such condition.

      IndiGo does not assume, and expressly disclaims, any liability to any passenger, person(s) or entities for any direct or indirect loss or damage, injury, disease, poor health or death caused to any such passenger or person(s) on account of any disease, epidemic or pandemic including COVID-19, or contracting any such disease, epidemic or pandemic, on board an IndiGo flight or in the course of any of the operations of embarking or disembarking or otherwise in the course of their journey with IndiGo. 

    • For damaged, delayed or lost Checked-in Baggage, IndiGo’s liability will be governed by the Convention as may be applicable, with certain exceptions, adaptations, modifications as notified by the Ministry of Civil Aviation, Government of India, and shall subject to such provisions (for international travel, including domestic Flight Segment of international journeys) not exceed U.S. $20.00 per kilogram in case of a loss of Checked-in Baggage, and US $ 4.61 per kilogram for damaged Checked-in Baggage. For delayed Checked-in Baggage, Customers agree that IndiGo’s liability shall be limited and determined by IndiGo as per its discretion and based upon its prevailing policy.

      IndiGo shall not pay any compensation to Customers on account of any indirect, consequential or remote reasons attributable to IndiGo for lost, delayed or damaged Checked-in Baggage.

      IndiGo will not be liable for lost, delayed or damaged Checked-in Baggage to the extent such loss, delay or damage is a result of inherent defect or quality of the Checked-in Baggage or any negligence on part of Customers.

      IndiGo shall not be liable for lost, delayed or damaged Checked-in-Baggage if it proves that it took all measures that could reasonably be required to avoid such loss, delay or damage or that it was impossible for it to take such measures.

      If IndiGo proves that the negligence or other wrongful act or omission of the Customer claiming compensation, or the person from whom he or she derives his or her rights caused or contributed to the loss, delay or damage to the Checked-in Baggage, IndiGo shall be wholly or partly exonerated from its liability to the extent that such negligence or wrongful act or omission caused or contributed to such loss, delay or damage to the Checked-in Baggage.

      Customers will be solely responsible for carriage of their Hand Baggage / personal belongings and IndiGo will not be liable for any loss or damage in relation thereto.

      IndiGo assumes no liability for fragile or perishable articles. IndiGo will not be liable for loss or damage to articles not permitted to be carried in Checked-in Baggage as per Clause 11.2 (o) of the Conditions of Carriage and applicable law.

      In addition, IndiGo assumes no liability for wear and tear to Checked-in Baggage, which includes:

      1. Broken wheels or base;
      2. Loss of external locks or security straps;
      3. Damage to any protruding part of the baggage;
      4. Damage resulting from over-packing;
      5. Damage to retractable luggage handles;
      6. Scratches, torn zippers, straps and handles scuffing, denting, soiling or manufacturing defects;
      7. Damage to perishable or fragile baggage; or
      8. Any other wear and tear.

      A Customer shall be held solely responsible for any loss or damage caused by the Customer’s Checked-in Baggage to any other person or property, including IndiGo’s property, and IndiGo will not be held liable to any third person in relation thereto.

    • 17.4

      17.4. The Conditions of Carriage and the exclusions or limits on liability mentioned herein, apply to Travel Agents, servants, employees and representatives of IndiGo to the same extent as are applicable to IndiGo.

      It is clarified that IndiGo will not be liable for any loss, delay or damage arising from IndiGo’s compliance with applicable law or from a Customer’s failure to comply with the same. In any event, IndiGo’s liability shall not exceed the amount of proven damages under any circumstances.

      Except where other specific provision is made in the Conditions of Carriage, IndiGo shall be liable to the Customers only for recoverable compensatory damages for proven losses and costs in accordance with the Convention, as applicable.

      Nothing in the Conditions of Carriage shall waive any exclusion or limitation of IndiGo’s liability under the Convention, or any other applicable law unless otherwise expressly stated by IndiGo.

    • In the event of delay in carriage of passengers on the flights operated by IndiGo (for international travel including domestic Flight Segment of international journeys), IndiGo’s liability will be governed by the Convention (as may be applicable, with certain exceptions, adaptations, modifications and amendments as notified by the Ministry of Civil Aviation, Government of India), and shall be subject to the limits set forth under such provisions.

      Subject to the Convention (as may be applicable), in any event, IndiGo’s liability shall not exceed the amount of proven damages under any circumstances.

  • 18.1      The conditions of carriage of a Codeshare Partner shall apply if a flight is operated by the Codeshare Partner. The Codeshare Partner's conditions of carriage can be found on the Codeshare Partner’s website.

    18.2      If the carriage of Customers is facilitated by another airline on account of a disruption in IndiGo’s operations, the conditions of carriage of the other airline shall apply except for Baggage allowance which will be in accordance with IndiGo’s Conditions of Carriage.

    18.3      IndiGo shall not be liable for the acts or omissions of any other airlines facilitating the carriage of Customers in accordance with Clause 18.1 and Clause 18.2 above.

                In cases where IndiGo facilitates the carriage of passengers of another airline on account of a disruption in the other airline’s operations, IndiGo shall not be liable for the acts or omissions of such other airline, including but not limited to providing flight status information, delays and other acts or omissions that arise from the other airline’s flight operations.

    • The acceptance of Checked-in Baggage by Customers, without registering any complaints with IndiGo before leaving the airport premises, is a sufficient evidence that the Checked-in Baggage has been delivered in good condition and in accordance with the Conditions of Carriage. A Customer is required to match the identification number mentioned on the Baggage Tag with the Baggage Identification Tag to ensure that the Checked-in Baggage collected by a Customer belongs to him/her. If a Customer fails to conduct such verification and collects the Checked-in Baggage that does not belong to him/her, IndiGo shall take necessary steps to retrieve such Checked-in Baggage in accordance with applicable law.

      If the Customer wishes to file a claim or an action regarding delay of Checked Baggage, the Customer must notify us within 21 (twenty-one) days from the date the Baggage has been placed at his/her disposal.

      Each such notification must be in writing and dispatched within the times aforementioned.

    • Subject to applicable law, any right to damages shall be extinguished, if an action is not brought against IndiGo within two (2) years of the date of arrival of flight booked by a Customer at the destination, or the date on which the flight was scheduled to arrive at the destination, or the date on which the carriage of a Customer is completed. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

    • The Conditions of Carriage shall be construed by and governed in accordance with the laws of India.

    • All disputes or differences arising out of, or in connection with the Conditions of Carriage shall be settled by the courts of Delhi, India, which shall have exclusive and sole jurisdiction to hear all the matters in relation to the Conditions of Carriage.

  • 21.1. At IndiGo, we strive to achieve the highest level of customer satisfaction and our teams are well trained to address your concerns. However, in the event you feel dissatisfied about our service, please contact us through any of the following:

    (a) IndiGo’s Call Centre: at (0) 0124-4973838 or 01246173838

    (b) Email: NodalOfficer@GOINDIGO.IN

    Nodal Officer: Isha Gandhi

    (c) Appellate Authority: Amrita Gill

    Email:AppellateAuthority@GOINDIGO.IN

    Contact: customer.relations@goindigo.in; or

    (d) Our Customer Services Manager at various airports shall be more than happy to help you.

    21.2. Customers agree and acknowledges that in case of any issues or concerns arising out of the Conditions of Carriage, any and all correspondences, summons and notices will only be deemed to have been validly served if the same is sent to the corporate office address of IndiGo and not at any other address, the details of which are as under:

    InterGlobe Aviation Ltd., Tower C, Level 1, Global Business Park, M.G. Road, Gurugram – 122002, Haryana, India.

  • Please click at the link set out here to access the Frequently Asked Questions (FAQs). The FAQs form an integral part of these Conditions of Carriage.

  • IndiGo reserves the right to amend the Conditions of Carriage, at any time, without any prior notice or liability.

  • The Ministry of Civil Aviation has issued precautionary measures to be taken by several stakeholders to ensure the safety of passengers on account of the ongoing Covid 19 pandemic. Accordingly, general instructions, guidelines to be followed by passengers, standard operating procedures including the Order dated May 21, 2020, and additional requirements issued by IndiGo to give effect to and facilitate adherence to such instructions, guidelines and procedures (each as may be amended or supplemented from time to time) (together the “Safety Guidelines”) have been issued for compliance by all stakeholders including passengers and airlines. In case of any conflict between the terms of these Conditions of Carriage and the Safety Guidelines, or any other guidelines similar to the Safety Guidelines issued for reasons other than the Covid 19 pandemic, the Safety Guidelines and such other guidelines shall prevail over these Conditions of Carriage.

What is a Codeshare flight?

A codeshare flight is a flight which may be operated by a carrier other than whose identifying carrier code is shown on flight tickets and operated by one or more carriers in agreement with the carrier, and which is sold as if operated by the carrier, using the carrier's own flight designator codes and flight numbers. It should be noted that if a flight operated by one of the carrier's codeshare partners is selected, then such operating carrier's contractual conditions may differ to these Conditions of Carriage, particularly with regard to the provisions set out in paragraph below (Terms and Conditions) of these Conditions of Carriage.

Codeshare flights will be affixed with a * during flight selection. Currently, IndiGo (subject to change at short notice) has a codeshare agreement with Turkish Airlines.

Terms and Conditions

If the flight that is chosen is being operated by the carrier's codeshare partner, the flight will be operated by a carrier that is not the carrier which issued the ticket, i.e. the marketing carrier.

If the flight is operated by a carrier other than the marketing carrier, the conditions of carriage applicable to the operation of such flight, will be the conditions of carriage of the operating carrier, and if any differences arise between operating carrier's conditions of carriage and these Conditions of Carriage, the operating carrier's conditions of carriage will take precedence. All operating carrier's conditions of carriage can be found on the operating carrier's own website.

In particular, aspects of service provision such as minimum check-in period, unaccompanied minors, Customers requiring medical assistance, infants, pregnant Customers, boarding the flight, carriage of animals, refusal of admission onboard, provision of oxygen tanks onboard, irregular operations, denied boarding, Baggage collection, free Baggage allowance, wheelchair assistance, lounge access, frequent flyer program accrual and limits of liability in relation to lost Baggage, amongst other conditions, should be carefully examined and must be adhered to. In cases where a Booking includes flights that are operated by one or more carriers, the operating carrier will be indicated at the time of Booking. If the operating carrier is unknown at the time the Booking is made, or if a change occurs after the Booking is made, the operating carrier will be indicated to the Customer once the operating carrier is confirmed.

Bookings made through channels which are not under direct control of IndiGo (e.g. travel agencies and websites other than the Website), the travel agents and website operators that executed the agreement with the Customer are liable to inform the Customers of the identity of the operating carrier, and of any change in operating carrier. The Customer shall provide the correct contact details at the time of Booking to make such notifications possible.

To view, the conditions of carriage of Turkish Airlines, click here.

Excess Baggage Airport Rates

Baggage (International) Currency At Airport Per Kg
Ex India - All Code Share sectors  INR 1000
Ex-Paris EUR 27
Ex-Brussel EUR 24
Ex-Amsterdam EUR 24
Ex-Budapest EUR 22
Ex-Athens EUR 20
Ex-Zurich EUR 24
Ex- Copenhagen EUR 27
Ex-Dublin EUR 27
Ex-Malta EUR 22
Ex-Prague EUR 24
Ex-Tel Aviv-Yafo EUR 22
Ex-Vienna EUR 22
1600+ Daily flights
74 Domestic Destinations
26 International Destinations
300 million + happy passengers
278+ Fleet tall