Conditions of Carriage

These Conditions of Carriage also known as ‘IndiGo’s CoC’ form a binding and enforceable contract of carriage between IndiGo and Customers governing a Customer’s carriage by air and matters ancillary thereto.

A Customer who has agreed and perused the contents of these Conditions of Carriage, agrees and understands that he/she has accepted to travel by IndiGo at his/her free will and volition  and further agrees that IndiGo will not be liable or responsible for any liability other than the liability specified in these Conditions of Carriage.

  • The capitalized terms used in these Conditions of Carriage will have the meanings ascribed to them below.

      • Airline GSTIN” means the GSTIN(s) used by an airline for issuance of invoice to Customers for the Booking.
      • Airport Charges” means PSF, UDF, ASF or any other similar fees charged by an Airport operator or the Airport Authority of India, as the case may be, from Customers.
      • Aviation Security Fees” or “ASF” means aviation security fee collected by IndiGo in relation to a Booking, from each Customer per Sector, for and on behalf of airport operators in India.
      • “Baggage” means Customer’s luggage/items containing personal property carried along by him/her in connection with the journey to be undertaken. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage.
      • “Baggage Identification Tag”means a document issued solely for identification of Checked-in Baggage and is attached to each piece of Checked-in Baggage.
      • “Baggage Tag” means the tag/receipt issued by IndiGo to a Customer that relates to the carriage of Customer’s Checked-in Baggage and is affixed to the boarding pass.
      • “Booking”means a confirmed booking made in IndiGo’s database subject to the receipt by IndiGo of full payment from a Customer (made either by or on behalf of a Customer), and the issuance of a valid confirmation number or PNR or E-ticket number by IndiGo or IndiGo’s Travel Agent, as the primary record of the reservation.
      • “Checked-in Baggage” means Baggage which is carried by IndiGo for Customers for which a Baggage Tag has been issued by IndiGo. Checked-in Baggage cannot be carried as Hand Baggage.
      • “Child/Children” means a child over the age of 2 (two) years and under the age of 12 (twelve) years, as on the date of travel of the onward and return journey (if any under the same PNR).
      • “CGST” means a tax leviable on the intra-state supply of goods and services under the Central Goods and Services Tax Act, 2017.
      • Codeshare Flight” means a flight operated by a Codeshare Partner pursuant to a codeshare arrangement with such Codeshare Partner.
      • Codeshare Partner” means an operating carrier that operates flights with IndiGo’s airline designator code.
      • “Conditions of Carriage” means the conditions that form a legally binding and enforceable contract of carriage between IndiGo and a Customer, that are available on the Website and are incorporated by reference in the Itinerary issued to Customers for Bookings made through the Website or through Travel Agents. The Conditions of Carriage shall be subject to change from time to time, based on applicable law or at IndiGo’s sole discretion.
      • “Connected Segments” means 2 (two) or more Flight Segments that are connected by virtue of the connectivity offered by IndiGo between them and operated by IndiGo under a common PNR.
      • “Credit Shell” means a credit note issued by IndiGo to a Customer, on account of any adjustment in the taxable value of services to be offered by IndiGo, pursuant to the redressal of any Customer grievance in terms of the provisions of these Conditions of Carriage.
      • “Customer” means any person, except members of IndiGo’s crew, carried or to be carried in an aircraft by IndiGo, pursuant to a Booking.
      • Customer GSTIN” means the GSTIN mentioned by a Customer, its authorised representative or agent in the Booking.
      • “Damage” means death or bodily injury to a Customer, loss, or other damage to a Customer’s Checked-in Baggage, arising out of or in connection with carriage on an IndiGo aircraft or other incidental services performed by IndiGo.
      • DGCA” shall mean the Directorate General of Civil Aviation, a Regulatory Authority responsible for regulation of air transport services to, from or within India.
      • Electronic Cigarette” or “E-Cigarette” means an electronic device that heats a substance with or without nicotine and flavours, to create an aerosol for inhalation and includes all forms of Electronic Nicotine Delivery System, heat not burn products (heated tobacco products), electronic hukkah or any other similar devices, by whatever name called and whatever shape, size or form, but does not include any products licensed under the Drugs and Cosmetics Act, 1940.
      • Emergency Exit Seats” means the seats in the emergency exit rows of an aircraft, namely the:
        1. 12th and 13th rows in an A320 aircraft;
        2. 17th, 18th and 27th rows in an A321 aircraft with 4 over-wing exits and 222 seats;
        3. 17th and 27th rows in an A321 aircraft with 2 over-wing exits and 222 seats;
        4. 18th, 19th, 28th and 29th rows in an A321 aircraft with 4 over-wing exits and 232 seats; and
        5. 1st and 2nd rows in an ATR aircraft.
      • E-ticket” means an Itinerary or any other document issued by IndiGo or IndiGo’s Travel Agent to Customers evidencing a confirmed Booking in IndiGo’s database.
      • Fit to Fly Certificate” means a certificate provided by a medical practitioner indicating that a Customer is ‘fit to fly’.
      • “Flight Segment” means a single segment of an IndiGo flight from the point of take-off to the point where the flight lands.
      • “Force Majeure” means the occurrence of unusual or unforeseeable circumstances that are beyond IndiGo’s control, the consequences of which could not have been avoided even if all due care had been exercised by IndiGo to prevent such occurrence i.e. extra ordinary circumstances beyond the control of IndiGo, including without limitation political instability, natural disaster and other acts of God and nature, pandemics, lockdowns, wars, insurrection, riots, floods, explosion, government regulation, order or requirements affecting the aircraft, strikes, labour disputes, slow down or interruption of work, cancellation and delays clearly attributed to air traffic control, metrological conditions, acts of terrorism, security risks, hostilities, disturbances, shortage of critical manpower, parts or materials, mechanical, technical, or operational issues or failures, or any other factors that are beyond the control of IndiGo, which affects its ability to operate flights on schedule.
      • “Gate No-Show” means a Customer who has checked-in for an outbound flight, but fails to report at the boarding gate within the requisite timelines, prior to the departure of the outbound flight.
      • “GST” means goods and service tax, which is an indirect tax leviable on the supply of goods and services, and includes SGST, CGST, UTGST, IGST or a combination thereof.
      • “GSTIN” means a unique goods and services tax identification number issued to the person duly registered with the relevant government authority.
      • “Hand Baggage” means any piece of Customer’s Baggage, other than Checked-In Baggage, which a Customer is permitted to carry in a flight, in accordance with the Conditions of Carriage and other applicable laws.
      • “IGST” means the integrated goods and services tax which is a component of GST and is leviable on the supply of goods and services in the course of inter-state trade or commerce under the Integrated Goods and Service Tax Act, 2017.
      • “INR” means Indian Rupees, which is the lawful currency of India.
      • “Infant” means a child over the age of 2 (two) days and under the age of 2 (two) years, as on the date of travel of the onward and of the return journey (if any, under the same PNR).
      • “Invoice” means an invoice issued by IndiGo to a Customer or GSTIN holder in relation to a Booking or any other service provided by IndiGo to the Customer, in accordance with the GST regulations.
      • “Itinerary” means a document that IndiGo issues to a Customer (pursuant to a Booking) containing the Customer’s name, contact details, flight information, booking reference number, break-up of the constituents of Tariff, an extract of the Conditions of Carriage and/or link to such conditions.
      • “No-Show” means a Customer who has made a Booking but fails to check-in for his/her outbound flight at least 45 (forty-five) minutes prior to departure and fails to cancel his/her Booking.
      • “No-Show Charges” means the amount of Tariff that will be retained by IndiGo in the event of a No-Show, after deduction of the Airport Charges. The Airport Charges may be refunded to Customers in accordance with the Conditions of Carriage.
      • On-hold Booking” means a Booking made by a Customer through any Booking channel of including the call centre, airport counters, Website or mobile application of IndiGo, which is kept on hold, and is confirmed only if the payment for such a Booking is made by the Customer within the period of time indicated by IndiGo at the time of Booking. The Booking shall stand cancelled if the payment is not made within such prescribed period of time.
      • “PNR” means a passenger name record, which is a unique Booking reference number that identifies a Customer’s Booking in IndiGo’s database, for a Flight Segment or a combination of Flight Segments.
      • “Passenger Service Fee” or “PSF” means the passenger service fee collected by IndiGo on each Customer upon making a Booking per Sector, on behalf of the airport operators at the prevailing rate.
      • “Points of Sale” mean Website, IndiGo’s mobile application available on IOS and Android, IndiGo’s call centre, IndiGo’s airport counters, and Travel Agents.
      • “Promotional Airfare” means a class of Tariff which is lower than the Tariff available on the relevant date, by virtue of one or more Sectors booked under a common PNR, or the Tariff prescribed under any other promotional scheme.
      • “Regulatory Authority” means any statutory, government or quasi-judiciary, commission, court or authority (either at the Union, State or Local level) incorporated under a statute or functioning within the purview of applicable laws.
      • “Sector” means one or more consecutive Flight Segments, having the same flight number.
      • “SGST” means state goods and services tax which is a component of GST, and is levied on the supply of goods and services in the course of intra-state trade or commerce under the State Goods and Service Tax Act of the respective states in India.
      • “Stopover” means a scheduled stop during a Customer’s journey, not exceeding 12 (twelve) hours, at a point between the place of departure and the place of destination.
      • “Tariff” means the determined and published fare inclusive of applicable taxes, fees and Airport Charges.
      • Tariff Types” mean various types of Tariffs offered by IndiGo to Customers such as regular fares, flexi plus fares, fares for small and medium enterprises, lite fares, discounted fares for students, senior citizens and armed forces, and other categories of fares that may be offered by IndiGo to Customers from time to time.
      • “Travel Agent” means a third-party travel agency that makes Bookings on behalf of Customers for air travel and other ancillary services on IndiGo flights, and accepts consideration for the same from Customers. For the avoidance of doubt, a Travel Agent is an independent entity facilitating Bookings and is not a representative of IndiGo.
      • “User Development Fee” or “UDF” means the user development fee levied by an airport operator and collected by IndiGo, at the prevailing rates, on arriving or departing Customers, as the case may be.
      • “UTGST” means union territory goods and services tax leviable on the supply of goods and services, in the course of trade or commerce within any of the union territories of India, under the Union Territory Goods and Services Tax Act, 2017.
      • “we”/“our”/“ourselves”/“us”/“Carrier”/“IndiGo” means InterGlobe Aviation Limited.
      • “Website” means the website of InterGlobe Aviation Limited with URLgoindigo.in, on which Customers can make Bookings and access other information about IndiGo.
  • The title or heading of each paragraph of the Conditions of Carriage is for convenience only and may be ignored for the purposes of interpretation.

    The references to civil aviation requirements (CARs) issued by the Directorate General of Civil Aviation (DCGA) in these Conditions of Carriage shall mean the most recent version of CARs with all the relevant amendments.

  • These Conditions of Carriage shall apply only if the origin and destination of a Flight Segment is within India. In case any of the origin or destination of a Flight Segment is outside India, IndiGo’s Conditions of Carriage for international travel shall apply.

  • If there is any conflict between these Conditions of Carriage and IndiGo’s Tariffs, IndiGo’s Tariffs shall prevail over these Conditions of Carriage.

    If any provision of these Conditions of Carriage is or becomes invalid or is held to be unenforceable under applicable law, the remaining provisions of these Conditions of Carriage shall remain valid and continue to be enforceable.

    • The ‘Booking’ constitutes prima facie evidence of the contract of carriage (except in the case of On-Hold Booking) between IndiGo and the Customer named in the Booking as per IndiGo’s database. IndiGo will permit carriage only to the Customer(s) named in the Booking, subject to (i) valid proof of identification being produced at the time of travel by the relevant Customer as mandated by Regulatory Authorities; and (ii) any other requirements imposed by law, regulations or IndiGo’s policies.

      In order to ensure that a Customer is travelling on a valid ticket issued in his/her name, and to facilitate hassle-free movement of Customers, any of the following documents shall be carried in original, by a bonafide Customer as proof of identity:

      1. Passport;
      2. Voter photo identity card issued by the Election Commission of India;
      3. Aadhaar or m-Aadhaar issued by the Unique Identification Authority of India (“UIDAI”);
      4. PAN card issued by the Income Tax Department;
      5. Driving license issued by the Regional Transport Offices;
      6. Service photo identity card issued by State or Central Government, public sector undertakings, local bodies or public limited companies;
      7. Student photo identity cards issued by Government Institutions/Government recognized Educational Institutions;
      8. Nationalized bank passbook with attested photograph;
      9. Pension card or any other pension related documents having photograph of the Customer; or
      10. Photo identity card or medical certificate issued to differently abled Customers by the Governments of respective States or Union Territories.

      An unaccompanied Child shall be required to produce any valid proof of identity listed above.

      In case a Customer is not in a position to produce any of the documents listed above as proof of his/her identity, an identity certificate issued by a Group A Gazetted Officer of the Central or State Government on official letterhead, with the Customer's duly attested photograph, will be valid for this purpose.

      In case of a Customer travelling on an international flight, a valid passport along with an air ticket shall also be required for entry into the airport and at check-in counters.

      An Itinerary is sent to the email address of a Customer after completion of a Booking. A Booking in IndiGo’s official database is the primary record of carriage, and in the event of any discrepancy or conflict between an Itinerary and a Booking in IndiGo’s official database, the Booking retrieved from IndiGo’s official database will prevail.

      Some Bookings may be made at discounted Tariffs, which may be partially or completely non-refundable. It is clarified that IndiGo does not issue open Bookings, i.e. a Booking is required to have a specific date, Sector and time of travel, and cannot be booked in an open-ended manner.

      Bookings and corresponding payments may be made at any Point of Sale. All Customers making Bookings at Points of Sale are deemed to have agreed to be bound by the Conditions of Carriage. If a Customer makes a Booking through a Travel Agent, the Customer shall ensure that the Conditions of Carriage are made readily available to the Customer by the Travel Agent. Additionally, the Customer shall also ensure that a link to the Conditions of Carriage is included in the Itinerary. Any losses, claims or damages incurred by or made due to such discrepancy shall be borne entirely by the Travel Agent.

      A Booking is valid from the date the Booking was made until the last date of travel set forth in the Booking. The Bookings or parts thereof, where relevant Customers fail to travel or check-in as per the terms of the Booking, are non-refundable, and will expire in accordance with the Conditions of Carriage.

      IndiGo accepts Diners Club, MasterCard, VISA, Amex, Rupay cards and payments through united payments interface (UPI) for Bookings made though the Website and IndiGo’s mobile application. IndiGo accepts Visa credit cards and MasterCard credit cards issued by banks for Bookings made through IndiGo’s Call Centre. The usage of these cards, as a mode of payment, is governed by the terms and conditions framed by the respective banks issuing such cards. IndiGo does not accept cheques as a mode of payment for Bookings. 

      A Customer shall be responsible to ensure that the full payment of the Tariff against a particular PNR is successfully received by IndiGo at the time of making a Booking, at any Points of Sale. In case, IndiGo’s Booking system does not acknowledge the receipt of payment on account of any technical error or on non-receipt of payment from the bank or any default of payment for any reason whatsoever, IndiGo shall not be held responsible for the carriage of the said Customer(s) under the said PNR, or for any liability thereof. If any payment is received by IndiGo’s Booking system for any Booking, and such payment is found to be, or suspected to have been, made fraudulently or unlawfully, IndiGo shall have the absolute right and discretion to reverse such payment and/or cancel such Booking.  Customers acknowledge and accept that in such a situation IndiGo shall not be held responsible for the carriage of the said Customer(s) under the said Booking, or for any consequential, direct or indirect liability thereof.

      Where cash is the mode of payment for Bookings made at IndiGo’s airport counters, such payments are subject to an overall limit of Rupees INR 1,99,999 (One Lakh Ninety Nine Thousand Nine Hundred and Ninety Nine) against any 1 (one) PNR. Any payments in excess of such overall limit will not be accepted at the airport counters, under any circumstances.

      Customer’s GSTIN

      A Customer holding a GSTIN may itself or through its representative or Travel Agent provide details of the GSTIN held by him/her to IndiGo, at the commencement of the process of Booking and before generation of the PNR. A Customer shall be solely responsible for validity and correctness of the GSTIN in the Booking. IndiGo will not assume any responsibility for verifying the validity and correctness of the Customer GSTIN. If a Customer has not mentioned the GSTIN in the Booking or has mentioned an invalid or incorrect GSTIN, IndiGo will not be held responsible and will not accommodate any request for inclusion or change in the Customer GSTIN in the Booking. The applicable GST will be charged to a Customer based on the Customer’s GSTIN and the Airline GSTIN relevant for the Booking. Only one Customer GSTIN can be mentioned against one PNR.

      Issuance of Invoice to Customers

      1. Invoices for Bookings
        • If a Booking has been made by a Customer who is a GSTIN holder, an Invoice shall be sent in the name and to the email address of the GSTIN holder, within 30 (thirty) days of the Booking. Additionally, a Customer may download the Invoice using his / her PNR on the Website after 30 (thirty) days of making the Booking. Invoices shall be denominated in INR, even in cases where the payment is made in a currency other than INR. However, if a Customer does not declare his/her GSTIN, an Invoice shall be issued and sent to the email address provided against the name of the first Customer, as provided at the time of the Booking within 30 (thirty) days of the Booking.
        • In case of any change in a Booking by a Customer as per the provisions of Clause 5.3 of these Conditions of Carriage, the Customer will receive an Invoice for the total Tariff paid by the Customer for the revised Booking. IndiGo will issue a Credit Shell in lieu of the Tariff paid by such Customer for the original Booking, which may be utilised towards payment of the Tariff for the revised Booking. The remaining amount in the Credit Shell, if any, may either be utilised by such Customer for future Bookings or be refunded to the Customer, in accordance with Clause 5.3 of these Conditions of Carriage.
        • A Customer shall not receive any Invoice if a Booking is cancelled by the Customer within a period of 24 (twenty-four) hours of making the Booking.
      2. Invoices for on-board sale of food, beverages and merchandise (Pre- booked and Cash sale on-board):
        • For on-board sale of food, beverages and merchandise to Customers, IndiGo shall endeavour to issue receipts for all such sales made by IndiGo to the Customer. A Customer may request a GST Invoice, by sending an e-mail with details of the PNR (in case of pre-booked meal) and also a copy of the receipt issued to them at the time of supply (in case of sales on-board) to IndiGo’s customer care team at customer.relations@goindigo.in requesting a GST Invoice for such sale. . IndiGo shall provide a GST Invoice to the Customer by e-mail within 14 days of receipt of such request by IndiGo.
        • GST may also be applicable on any special services requested by Customers, at applicable rates, in accordance with applicable law.

      For Cards issued outside India: Customers who have used cards issued outside India, as a mode of payment for Bookings, may receive a verification call in relation to such payment. It is mandatory for the Customers travelling on such Bookings to carry the original card or a signed copy of the card used for making the Booking at the time of check-in.

      If a payment transaction is not verified, the amount will be refunded, and an email notification will be sent to the Customer to make the payment towards such Booking by way of any of the prescribed alternative modes of payment, within the timelines prescribed by IndiGo, failing which the payment transaction may be cancelled. 

      We strongly recommend that Customers check their Itineraries for accuracy and verify all necessary particulars incorporated in the Itineraries immediately after making a Booking and in any event not beyond a period of twenty-four (24) hours from the time of Booking.

      IndiGo can provide a travel certificate or a document evidencing travel at the charges set out here, per Customer per Sector. However, if such request is made through IndiGo’s call centre, an additional fee of INR 100 per person sector will apply.

    • The Checked-in Baggage allowance, Hand Baggage allowance, fees for changing or cancelling the Booking and other terms and conditions in relation to various Tariff Types can be accessed by clicking here. The terms and conditions in relation to Tariff Types shall be an integral part of the Conditions of Carriage and are incorporated here by reference.

    • Once a Booking is made, the Tariff that has already been paid shall only be refundable, subject to IndiGo’s policies in relation to changes or cancellation. If a Customer does not check-in for a flight at least 60 (sixty) minutes prior to its scheduled time of departure, the entire amount paid for the Booking will be retained by IndiGo. However, Customers are always entitled to a refund of Airport Charges in accordance with applicable law.

      IndiGo allows cancellations or changes to be made to Bookings, subject to the following conditions:

      • Changes to/cancellations of the Booking must be made at least 2 (two) hours prior to the scheduled departure time.
      • IndiGo shall levy a fee for a change/cancellation as per the terms and conditions agreed at the time of making a Booking, in accordance with the DGCA CAR - Section 3, Series M, Part II, Issue I. The fee for such change/cancellation will be as per the applicable Tariff Type mentioned in Clause 5.2 of the Conditions of Carriage. The aforesaid fee will be deducted from the total amount paid at the time of Booking and the residual amount will be refunded to Customers (in case of cancellation) or may be adjusted against the Tariff required to be paid for Customer’s changed Booking. Changes to a Booking will be made at the Tariff prevailing at the time of making the change, and a revised Invoice will be issued to Customer at the time of making such changes to the Booking in accordance with Clause 5.1 of the Conditions of Carriage. If the residual amount is lesser than the price of the changed Booking, Customers will be required to pay the difference. If any cancellations to Bookings are undertaken pursuant to this paragraph through IndiGo’s call centre, an additional fee of INR 250 per person per flight will be levied by IndiGo.
      • No change or cancellation fees shall be retained by IndiGo in case a Customer cancels or changes a Booking within 24 (twenty-four) hours of making the Booking, provided that the Booking is for a flight whose departure is not less than 7 (seven) days from the date of the Booking. Customers have a look-in option to modify or cancel their Bookings within 24 (twenty-four) hours of making Bookings, in accordance with applicable law. Any change to a Booking will nevertheless require Customers to pay any increase between the Tariff of the original Booking and the changed Booking.
      • IndiGo does not permit changes in name once a Booking is complete. However, a minor spelling correction in the name of a Customer can be done within 24 (twenty-four) hours of the Booking having been made, without incurring any additional charges, by calling IndiGo’s Customer Care number at 0124-4973838 or 0124-6173838.

      In case of all Codeshare Flights, IndiGo will not be able to accept any requests for changes in the name once a Booking is complete, if the relevant Codeshare Partner does not permit such changes in name after completion of Booking, and the Customer’s Itinerary includes a Codeshare Flight.

      In case of change or cancellation of Bookings, if IndiGo is required to refund Tariff or a part thereof to Customers, Customers will receive the refundable amount (after the deduction of the applicable fee per Customer per Sector mentioned above) as a (i) refund in accordance with the Conditions of Carriage, or (ii) at the option of Customers, as a Credit Shell.

      However, in case of change or cancellation of Bookings on account of Force Majeure, Customers acknowledge that IndiGo shall decide the manner in which such refunds may be processed.

      A Credit Shell may be utilised by Customers for future travel on IndiGo flights, within a specified period from the date of change or cancellation of the Booking in lieu of which a refund has been made.

      Subject to this Clause 5.3 of the Conditions of Carriage, if a Customer opts for a refund of the excess amount, after deduction of the applicable fee, the refund will be made available in the following manner:

      1. For Bookings made through credit cards/debit cards either online on the Website or through IVR at the IndiGo call centre/airport counters, the refund will be processed to the credit card or debit card (as the case may be) used to make such Booking within 7 (seven) working days from the date of the refund request;
      2. For Bookings made on the Website, refunds will be processed to the credit cards, debit cards, bank account or wallets (as the case may be) used to make such Booking and will reflect within 7 (seven) working days from the date of the refund request;
      3. For Bookings made through Travel Agents, refunds will be processed to the account of the respective Travel Agent and Customers may claim such refund from the respective Travel Agent. A Travel Agent shall remain responsible for processing of the refund to a Customer once the refund is received by the Travel Agent from IndiGo, and a Customer will not have any recourse or claim against IndiGo in relation to the such refund;
      4. For Bookings made by cash at the airport, the refund will be processed through an electronic transfer of funds, pursuant to submission of the requisite refund form duly filled and submitted by Customers, at any of the IndiGo counters on airports; and
      5. For Bookings made through American Express cards, the refund will be processed to the American Express card used to make such Booking within 21 (twenty-one) working days from the date of refund request. 

      IndiGo shall be entitled to decline or refuse refund to a Customer, if the option to receive a refund is exercised after the departure of the flight. 

      A refund made by IndiGo in accordance with the terms of these Conditions of Carriage shall be deemed to be a proper refund to Customers and the same shall indicate that IndiGo has carried out all reasonable acts in its power in order to fulfil all its obligations / responsibilities under applicable laws and the Conditions of Carriage. The same shall discharge IndiGo from any further liability and any further claim towards refund from any Customer.

      IndiGo shall make refunds either to the person named in the Booking, or to the person who has paid for the Booking or the relevant Travel Agent. The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to IndiGo that such person is entitled to receive a refund.

      A refund made in the manner set out in this Clause shall discharge IndiGo from liability and any further claim for refund from any person.

      All refunds will be made in INR, after deducting any applicable fee and charges.

      For any change or cancellation to a Booking made by a Travel Agent through the International Air Transport Association (“IATA”) billing and settlement plan (“BSP”), Customers should request all changes or cancellations to be done only through their respective Travel Agent, specifically for any partial cancellation in a Booking where any of the legs of the Bookings have not been utilized (no-show/ boarded). Any changes or modifications to a partially utilized (no-show/ boarded) Booking is not permitted.

    • Tariff is payable only for carriage from the airport at the point of origin, to the airport at the point of destination, unless otherwise expressly stated. Tariff does not include ground transport service between airports or between airports and town terminals.

      The Tariff payable by a Customer will be calculated in accordance with IndiGo’s Tariff in effect, on the date of payment for a Booking. Tariff payable by Customer to IndiGo per Booking per Sector includes the following components:

      1. basic fare, charged by IndiGo,
      2. GST and other taxes imposed by the Government,
      3. charges imposed by IndiGo, including fuel charge,
      4. charges for add-on services, if any availed by the Customers,
      5. fees and charges imposed by the Government and airports, including development fee and Common User Terminal Equipment (“CUTE”) etc., and
      6. service fees or any other fee, if any, charged by IndiGo.

      The aforesaid components of Tariff may undergo a change at any time, without prior notice.

      Any change in the Booking or dates of travel, may result in a change in the applicable Tariff to be paid.

      All Bookings are subject to these Conditions of Carriage. Special Tariffs are subject to certain additional terms and conditions including the requirement to display additional proof of identity by Customers. If a Booking is made on special Tariff, except to the extent specified in the additional terms and conditions linked to such special Tariff, the Booking shall be subject to the Conditions of Carriage.

      Airfare charges booked through all Points of Sale are bound by the Conditions of Carriage as applicable at the time of Booking.

      IndiGo offers Tariff on a one-way basis. However, certain Promotional Airfares determined and offered by IndiGo require a round-trip Itinerary and once purchased do not allow partial cancellation of the Itinerary. Customers should refer to detailed terms and conditions attached to Tariff at time of making the Booking.

      All classes of Tariffs are determined and quoted in Indian Rupees (INR) and may be subject to change without any notice. Once purchased the Tariff will not change after completion of a Booking, however if a Customer requests for a change in his/her Booking, revised Tariff may be applicable to the changed Booking.

      Fuel charges may vary depending on the Sector, the date of Booking, and the actual date of travel.

      CUTE charges (inclusive of GST) are levied on Customers, for every Sector, at select airports, for usage of CUTE services.

    • The amount of applicable taxes including GST, fees or charges payable by a Customer, are calculated as on the date of the Booking. If there is a change in an existing tax, fee or charge, or a new tax, fee or charge is imposed, after the date of Booking, a Customer will not be obliged to pay any additional amount (in case of an increase) or be entitled to get any refund (in case of any decrease), unless the Customer decides to change the date of travel which requires a change in his Booking or re-booking. A Customer may also be required to pay additional tax, fee or charge (including Airport Charges) after completion of a Booking, if such amount is required to be paid to a Regulatory Authority in relation to the Booking, pursuant to any change in applicable law.

      A convenience fee, as mentioned at the link set out here , per person per Flight Segment, for all Bookings made, is collected by IndiGo for establishing, maintaining and operating the online flight booking system that enables Customers to make Bookings. This fee includes the charges paid by IndiGo to concerned banks (varies from one bank to another) for availing such facility. The convenience fees paid by Customers to IndiGo is not refundable.

      A booking fee of INR 250 (Rupees two hundred and fifty) (plus GST, if applicable) per Customer per Sector (or equivalent) is applicable for all bookings made from the IndiGo’s call centre and airport ticketing counter.

      For Customers who request for a physical copy of their Itinerary at IndiGo’s airport reservation counters, an additional fee of INR 50 (Rupees Fifty) per page (inclusive of GST, as applicable) will apply.

      IndiGo may also offer certain other services to Customers, from time to time, for which certain additional Fees may be charged by IndiGo.

    • Though IndiGo determines fixes and publishes Tariff only in INR, however, for the convenience of Customers, fares, applicable taxes, Fees, and charges are also payable in the currency chosen by a Customer or a Travel Agent while making a Booking. A Customer or a Travel Agent can choose only from the options of currencies provided by IndiGo. Please note that the amount of Tariff, Fees, any other charges and applicable taxes in some currencies (other than INR) are fixed by IndiGo, and may not be equivalent to the amount obtained after converting such amounts in INR at the exchange rate applicable at the time of Booking.

  • Requirements, Personal Data and Seating arrangements

    • Certain Tariffs have conditions that limit or exclude a Customer’s right to change or cancel Bookings.

      A Customer is responsible to ensure that at the time of Booking, the Customer’s correct contact details (for example, valid mobile number and email address) are provided to IndiGo either by the Customer or the Customer’s Travel Agent for each city in the Customer’s Itinerary including the applicable country and area codes. This will assist IndiGo in (i) informing Customers of any changes in relation to the flight on which they are booked, (ii) issuing Invoices to Customers, and (iii) providing any other relevant information to Customers.

    • Customers recognise that personal data has been given to IndiGo in relation to Bookings and for ancillary services or products that may be offered by IndiGo or its service partners from time to time. Customers consent that such personal data may be used by IndiGo or its service partners to prevent credit card, debit card or identity fraud, and also to improve the experience of Customers with IndiGo. For these purposes, Customers authorise IndiGo to retain and use such data, and to transfer the data to IndiGo’s group companies, Travel Agents, government agencies, Regulatory Authorities, other carriers, service providers and other authorised third parties. Customers also recognise that IndiGo or its service partners may contact them via email or phone to inform them regarding the status of their Booking including any changes to the Booking, other services or other promotional schemes.

    • IndiGo offers assigned seating at airport check-in counters. For preferential seating, IndiGo offers advanced seat assignment through its service ‘Seat –Plus’, at the time of making a Booking or after making a Booking. All seats on an ATR aircraft are non-reclining. The Emergency Exit Seats may be available to Customers, who are:

      1. able-bodied;
      2. aged 15 years and above, on date of travel;
      3. not pregnant women;
      4. not invalid (as set out in DGCA CAR - Section 8, Series O, Part VIII, Issue I);
      5. not suffering from a temporary illness which affects their mobility in any way whatsoever; 
      6. capable of (a) locating the emergency exit, (b) recognizing the emergency exit opening mechanism, (c) comprehending the instructions for operating the emergency exit, (d) operating the emergency exit, (e) following oral directions and hand signals given by a crew member, (f) stowing or securing the emergency exit door so that it does not impede use of the exit, (g) passing expeditiously through the emergency exit; and (h) assessing, selecting, and following a safe path away from the emergency exit.and
      7. not travelling with an infant
      • IndiGo shall have the discretion to assign Emergency Exit Seats and other seats to Customers, keeping the prescribed security norms and the safety and comfort of all the Customers on-board a flight in consideration.
    • In addition to other applicable requirements of the respective airports, a Customer shall not be allowed to board an IndiGo flight unless the Customer presents a valid Itinerary (either a print or screenshot of the Itinerary on his/her mobile/tablet/computer), duly issued in accordance with the Conditions of Carriage.

      All Customers, including Customers accompanied by Infants or Children, must present any valid identification document set out in Clause 5.1 of the Conditions of Carriage, in original, at the time of check-in.

      The Customers who fail to produce any of the above mentioned documents during the check- in process will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom.

      IndiGo recommends that Customers report for check-in at IndiGo counters, at least two (2) hours prior to the departure of the scheduled flight. A Customer’s journey will be smoother if the Customer has ample time to comply with the check-in requirements.

      Further, a failure to check-in for a flight at least 45 (forty-five) minutes or any other time period prescribed by IndiGo, prior to the flight’s scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and the Customer being declared a “No-Show”, and the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges collected by IndiGo from the Customer. The refund of Airport Charges shall be made to the Customers who specifically request for such refund from IndiGo.

      In case of Booking 2 (two) or more Sectors under different PNRs, it is the Customer’s responsibility to ensure that there is a sufficient time-interval between two flights, as their carriage may involve certain unavoidable circumstances or factors including a change in aircraft, flight delays or cancellation, issues in relation to Checked-in Baggage, operational issues or change in carriers at a Stopover . If a Customer misses his/her connecting flight due to such circumstances or factors, in a preceding Flight Segment, IndiGo shall not be liable for such missed connection, in any manner whatsoever.

    • Pursuant to the Order of the Ministry of Civil Aviation dated May 21, 2020, due to the ongoing Covid-19 pandemic all Customers are mandatorily required to check-in for their flights online before arriving at the airport for any scheduled departure. In order to comply with the relevant government requirements, IndiGo has ensured that Customers are able to check-in for their flights by way of a tele-check-in over the phone, or online using a web browser or IndiGo’s mobile application, and download their baggage tags/baggage identification numbers prior to arriving at the airport. 

      Customers can do a web check-in on the Website anytime up to one (1) hour prior to the scheduled departure of their flights. It shall be the duty of Customers to ensure that the Customer’s Checked-in Baggage displays a Baggage Identification Tag at least 45 (forty-five) minutes prior to the scheduled time of departure of the Customer’s flight. Failure to check-in for a flight or failure to ensure that Checked-in Baggage displays a Baggage Identification Tag at least 45 (forty-five) minutes prior to the scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and Customers being declared a “No-Show”.

      In case of web check-in on the Website, the Customer is required to produce (in original) any of the above-mentioned documents evidencing the identity of a Customer, at the boarding gate, for verification.

      To promote contactless travel, a passenger who has not checked-in online or over the phone prior to arriving at the airport, and checks-in at the airport check-in counter, will be charged a fee (“Assisted Check-in Fee”) of INR 200 per Customer per sector for each check-in. The Assisted Check-in Fee is non-refundable in case of a gate no show or in case a Customer decides not to travel.

      IndiGo reserves the right to deny boarding to a Customer if he/she does not comply with the check-in requirements and prescribed timelines.

    • For Customers who check-in through the kiosks available at the airports, the identification check will be carried at the boarding gate by staff members of IndiGo. During the identification check, Customers will be required to produce any of the documents as set out in Clause 5.1 above. Customers who fail to produce any of the abovementioned documents will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom.

      To avoid any delays, the boarding gates will be closed 25 (twenty-five) minutes prior to the time of departure. Customers must be present at the boarding gate no later than the time specified at the time they check-in or any subsequent announcements made at the airport. Mere check-in or issuance of a boarding pass does not guarantee boarding unless a Customer adheres to all the requirements including the timelines mentioned in relation to boarding in the Conditions of Carriage. A Customer understands and acknowledges that such announcements may only be made in the event of a change of the boarding gate or change in the schedule of boarding and may be made orally through the airport sound systems, or through display/ notifications on the digital screens placed at airports by the airport authorities. IndiGo is under no obligation to make boarding announcements at airports designated as ‘silent airports’ and it is the duty of Customers to check the flight information display system (operated by an airport operator) for current boarding status and boarding gates. A Customer understands and acknowledges that IndiGo or its staff is not obligated to reach out to the Customer in the event that the Customer fails to be present at the boarding gate, in the manner required in terms of these Conditions of Carriage. IndiGo is not liable to any Customer who fails to report at the boarding gate for any reason whatsoever. Any Customer failing to report at the boarding gate within the aforesaid timelines shall be treated as a “Gate No-Show”. 

    • IndiGo will not be liable to Customers for any damage, liability, loss, delay or expense incurred due to their failure to comply with the provisions of this Clause 8.

  • Customer’s Responsibility:

    In order to make a Customer’s journey comfortable, IndiGo requires support and cooperation from Customers. A Customer travelling alone should be able to perform the following activities independently:

    • Fastening and unfastening the seat belt;
    • Putting on an oxygen mask;
    • Taking off and putting on a lifejacket; and
    • Leaving the seat and getting to an emergency exit.

    For certain Customers we express our special concern and insist that they travel with a safety assistant. Typically, the Customers who are likely to need a safety assistant are those who:

    • have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions;
    • have one or more sensory impairments such as a visual, hearing or speech impairment;
    • have a mental disorder or epilepsy; or
    • have a challenge or disability that may prevent them from moving without assistance to reach an emergency exit.
    • IndiGo may refuse carriage of a Customer or the Customer’s Baggage, under the following circumstances, in the exercise of its sole discretion:

      1. such action is necessary to comply with any applicable laws, regulations or orders;
      2. the Customer’s conduct, mental or physical condition or the condition or state of the Customer’s Baggage is such:
        1. as to cause reasonable apprehension of harm to or endangerment of the safety and security of other Customers or IndiGo’s crew, or the aircraft or safety in general, or
        2. that the Customer or the Customer’s Baggage may pose a hazard or risk to himself, other persons or any property, IndiGo’s crew or the aircraft or safety in general.
      3. the Customer has committed misconduct on a previous flight and there being a reasonable likelihood that such conduct may be repeated;
      4. the Customer has not observed, or is likely to not follow IndiGo’s or its crew’s instructions;
      5. the Customer fails to observe IndiGo’s instructions with respect to safety or security;
      6. the applicable Tariff, Fees, any other charges or applicable taxes payable by the Customer, have not been paid;
      7. payment information or credit/debit card details provided by the Customer are not correct/verified, a Booking has been made, or is suspected to have been made, fraudulently or unlawfully, or has been made by a person not authorised by IndiGo to make a Booking;
      8. the Customer does not have proper and adequate travel documentation;
      9. the Customer fails to complete the check-in requirements/ formalities or boarding requirements or arrive at the boarding gate within the stipulated timeline;
      10. the Booking has been altered by a party other than IndiGo or its Travel Agents;
      11. the person checking-in or boarding, cannot prove that he/she is the Customer named in the Booking;
      12. the Customer’s Checked-in Baggage has a power bank or any other item prohibited to be carried as a part of Checked-in Baggage;
      13. the Customer is under the influence of alcohol, drugs or is intoxicated or declared as unruly as per Clause 9.3 of the Conditions of Carriage;
      14. the Customer is suffering from any ailment, or disease which is likely to risk the health, safety and security of the said Customer or other Customers or IndiGo’s crew;
      15. the Customer (if he/she falls under the special/disabled category) fails to comply with the mandatory requirements of Clause 9.4 of the Conditions of Carriage; or
      16. the Customer fails to comply with any of the mandatory requirements as incorporated in Clause 11, 12, 15, 16 of the Conditions of Carriage.
      1. There may be instances when certain IndiGo flights may be overbooked due to commercial, operational or technical reasons such as seating capacity optimization, or change in the aircraft from a higher capacity aircraft to a lower capacity aircraft, resulting in a denial of boarding to certain Customers with confirmed Bookings by IndiGo, in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I.
      2. Upon occurrence of events set forth in Clause 9.2 (a) above, IndiGo will endeavour to seek volunteers from Customers with Bookings willing to surrender such Bookings to allow boarding to other Customers with Bookings. IndiGo will accommodate such volunteering Customers on an alternate available flight, and in addition, may offer certain benefits or facilities at IndiGo’s discretion to such volunteers from Customers. If IndiGo does not find sufficient number of volunteers to surrender their Bookings on an overbooked flight, IndiGo has the absolute right and discretion to deny boarding to some Customers based on their check-in sequence at the airport counter (or such other parameters as IndiGo may decide from time to time), except the following categories of Customers:
        1. A Child;
        2. A safety assistant;
        3. A pregnant woman;
        4. Customers with one or more sensory impairments such as a visual, hearing or speech impairment;
        5. Customers using or requiring wheelchairs, crutches, braces, other prosthetic devices or requiring any special assistance;
        6. Customers with limited mobility due to injured or fractured limbs or any other disability;
        7. Customers having psychiatric disability or mental disorder;
        8. Customers with certain adverse medical conditions; and
        9. Such other Customers accompanying any of the aforementioned persons, who, in IndiGo’s discretion, should not be denied boarding considering specific circumstances.
      3. Compensation to Customers for Denied Boarding.
        1. Subject to Clause 9.2 (c) (ii) and 9.2 (c) (iii) below, IndiGo will pay compensation, in the form of vouchers, to the Customers who are denied boarding by IndiGo in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I, and IndiGo’s liability will be in limited in accordance with the provisions thereof.
        2. IndiGo shall not be liable to pay any compensation, as specified under Clause 9.2 (c) (i) above, to Customers, who are denied boarding by IndiGo, if a seat in an alternate flight is arranged by IndiGo (subject to availability) that is scheduled to depart within 1 (one) hour of the original scheduled departure time of the flight under the original Booking.
        3. A Customer booked on connecting flights of IndiGo or any other airline under a common PNR of the original Booking, shall be compensated in accordance with Clause 9.2 (c) (i) above, and in accordance with DGCA CAR - Section 3, Series M, Part IV, Issue I by IndiGo only for the first leg of such connection, when he/she has been delayed at the departure station on account of denied boarding by IndiGo for such first leg, and as a result of such denied boarding has arrived at the final destination at least 3 (three) hours later than the scheduled arrival time.
        4. For the avoidance of doubt, IndiGo shall not have any obligation to compensate a Customer travelling on a connecting flight, if the Customer has been delayed due to boarding being denied in the first leg of the connecting flight operated by IndiGo, if such Customer arrives at the final destination, within 3 (three) hours of the scheduled arrival time.
        5. In case of denied boarding in any subsequent leg of a connecting flight, the airline operating such subsequent leg of the connecting flight shall be responsible for compensating the Customer in accordance with Para 3.2 of DGCA CAR - Section 3, Series M, Part IV, Issue I.
        6. The terms and Conditions of IndiGo vouchers issued to Customers in lieu of being denied boarding are as follows:
          1. Vouchers will be issued only in the name of the Customers specified in the Booking.
          2. Vouchers are non-transferable, non-exchangeable and non-encashable.
          3. Each voucher will be valid for a maximum period of 12 (twelve) months from the date of its issuance. Requests for extension or revalidation of a voucher shall not be entertained under any circumstances.
          4. Vouchers can only be redeemed by utilising the voucher code at the time of making a Booking (i) on the Website or (ii) over the phone at the IndiGo call centre.
          5. Vouchers can be redeemed against the base fare of IndiGo flights and any other products and services offered by IndiGo, other than any kind of Airport Charges, pass-through charges or any other statutory charges and taxes.
          6. Vouchers cannot be redeemed for the Tariff required to be paid for group Bookings or Bookings made in currency other than INR.
          7. Voucher redemption cannot be combined with any other IndiGo offer or promotion and are for single use only.
          8. Vouchers are deemed to have been fully utilised in case of partial redemption by a Customer, and the remaining value of the voucher will deemed to have lapsed.
          9. IndiGo will not be responsible for loss, theft or unauthorised use of the voucher and no replacement voucher shall be provided under any circumstances. IndiGo reserves the right to deny acceptance of a voucher if it suspects any fraud.
          10. A Customer who accepts a voucher shall be deemed to have relinquished all its rights, claims and interest against IndiGo in respect of the said denied boarding before any Regulatory Authority.
      4. The following cases will not be considered as denied boarding despite overbooked flights and will not be eligible compensation under Clause 9.2 (c) above:
        1. No-Show at check-in and boarding gate by a Customer (which is governed by provisions relating to “Checking-in and Boarding” under the Conditions of Carriage);
        2. cancellation of a flight (compensation for which is governed by provisions relating to Changes and Cancellations of Booking” under the Conditions of Carriage); and
        3. denial of boarding to any Customer (at IndiGo’s absolute discretion) under the influence of alcohol or drugs, for health and safety of others, a Customer who is unruly, on account of security breach or in the absence of adequate travel documents of Customers and for the reasons set out in Clause 9.1 of the Conditions of Carriage.
      1. A Customer who fails to respect the rules of conduct at an airport or on board an aircraft, or to follow the instruction of the airport staff or crew members, and thereby disturbs good order or discipline at an airport or on board an aircraft will be considered an unruly passenger.
      2. As per Rule 21 A of the Aircraft Rules, 1937, no person shall act in any manner, either directly or indirectly, so as to –
        1. endanger safety and security of an aircraft or aircraft operation;
        2. cause interference with the normal functioning of any facility established for the safe and secure operation of aircraft; or
        3. obstruct or distract the functioning of any person entrusted with any responsibility towards ensuring safe and secure operation of aircraft.
      3. No Customer shall on board an IndiGo aircraft –
        1. assault, intimidate or threaten, whether physically or verbally, a pilot, a crew member or any of IndiGo’s members of staff on-duty, which may interfere with the performance of the duties of the pilot, the crew member or any of IndiGo’s members of staff on-duty or lessen the ability of the pilot, the crew member or IndiGo’s members of staff on-duty to perform their duties;
        2. refuse to follow an instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member or IndiGo’s members of staff on-duty for the purpose of ensuring the safety of the aircraft or of any person or property on-board or for the purpose of maintaining good order and discipline on-board; or
        3. assault, intimidate or threaten any other person, whether physically or verbally, or intentionally cause damage to or destroy any IndiGo property or consume alcoholic beverages or drugs which may or may not endanger the safety of the aircraft or of any person or jeopardise the good order and discipline in the aircraft.
      4. If a Customer harasses, assaults, intimidates or threatens any IndiGo employee including crew members, IndiGo shall have the right to offload such a Customer from the IndiGo flight, and file a complaint against such a person with the relevant authorities.
      5. No person shall smoke in any part of an aircraft or in its vicinity.
      6. No Customer shall tamper with an aircraft or its equipment or conduct himself/herself in a disorderly manner in and around an aircraft or commit any act likely to imperil the safety of an aircraft or its Customers or crew.
      7. The use of mobile phones in flight mode is allowed during all phases of the flight. The use of other personal electronic devices (PEDs) like laptops and electronic entertainment devices are allowed only during cruise.
      8. In case the behaviour of a Customer (inside the premises of an airport or on an aircraft) is likely to endanger the safety of other Customers, crew members or IndiGo’s staff on-duty or is in violation of any applicable law, crew members or IndiGo’s staff on-duty may take such measures as they deem reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point. IndiGo may file a criminal complaint against such Customer, at the airport where (a) such incidence takes place or (b) where a Pilot-in-Command may choose to land (if such incidence takes places on board a flight).
      1. All persons with a disability or reduced mobility shall notify IndiGo of their requirements, if any, at least 48 (forty-eight) hours before the scheduled time of departure of the flights booked by them so that IndiGo can make necessary arrangements to cater to any of the following requirements:
        1. assistance required while embarking and disembarking. IndiGo is required to be notified of the nature and level of assistance required by a Customer;
        2. mobility equipment and assistive devices that need to be carried by IndiGo, either as a Hand Baggage and/or as a Checked-in Baggage; or
        3. requirement of an escort or a safety assistant.
        • IndiGo may provide the assistance as set out above to the Customers, at its discretion. IndiGo may also seek the opinion of medical practitioners and other experts appointed by IndiGo before providing any such assistance to the Customers.
      2. Special/disability assistance may be provided to the following types of Customers:
        1. Customers travelling with Infants
        2. Children availing the Flying Solo Service
        3. Pregnant women
        4. Safety Assistants
        5. Customers with one or more sensory impairments such as visual, hearing or speech impairment
        6. Customers travelling with a service Dog
        7. Customers who require mobility Assistance
        8. Customers using wheelchairs, crutches, braces or other prosthetic devices
        9. Customers with psychiatric or emotional disorders
        10. Customers having autism or Intellectual Disability
        11. Customers fitted with internal devices
        12. Customer carrying portable oxygen concentrators (POC)
        13. Customers with certain adverse medical conditions
      3. Seating accommodation and aircraft accessibility for Customers with a disability/reduced mobility:
        1. IndiGo will allocate you a seat that is convenient and designated as accessible for persons with disabilities at no additional charge. These seats will remain blocked until as close to the scheduled time of departure as practicable. Our seats have movable armrests for easy accessibility to the seats. However, in order to meet the safety requirements set out in DGCA CAR - Section 3, Series M, Part I, Issue III, Customers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede crew members in carrying on their duties or obstruct access to emergency equipment or hinder aircraft evacuation in case of an emergency. IndiGo reserves the right to change the seats of Customers, who do not meet the parameters, set out in Clause 7.3 in these Conditions of Carriage, in cases where such Customers have been allocated seats without the necessary information in relation to such Customer’s condition being provided to IndiGo by Customers. To allow us to provide the best assistance to all our Customers, please provide us with as much information as possible at the time of your Booking, to provide IndiGo and its staff with ample and sufficient time to make the necessary adjustments and arrangements that will aid us to serve you better.
        2. Lavatories:
        • A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance moving to and from the lavatory door (same as above) but will not be able to assist the Customer inside the lavatory.
      4. Infants
        1. Age:
          • For safety reasons, children over the age of 2 (two) days and under the age of 2 (two) years, as on the date of travel of the onward and return journey (if any under the same PNR), are considered ‘Infants’. In the event of a failure of a Customer to produce a valid proof of age for an Infant (which can also be by way of a digital copy of the document), the child shall be presumed not to be an Infant and full Tariff as applicable on the date of travel will be payable.  In such case, the Customer with the child shall be allowed to travel subject to availability of seats in the flight.
        2. Seating:
          • No extra seats may be booked for Infants. Infants cannot travel in their own seat and must be seated in an adult’s lap.
          • The limitation on number of Infants that may travel in an aircraft is subject to the (i) availability of oxygen masks in an aircraft, and (ii) availability of sufficient life vests for Infants in case of flights with routes over water. Also, a Customer travelling with an Infant will be allocated a seat on the basis of the availability of sufficient oxygen masks in a particular row.
          • In case of the flights with routes only over land, carriage of a maximum of, (a) 19 Infants is permitted in a A320 and A321 aircraft, and (b) 17 Infants is permitted in ATRs.  In case of flights with routes over water, carriage of a maximum of, (a) 12 Infants is permitted in A320 and A321 aircraft, and (b) 6 Infants is permitted in ATRs.
          • Therefore, a Customer travelling with an Infant will be allowed to make a Booking accordingly, on the basis of the number of Customers travelling with Infants who have existing Bookings for the same flight.
        3. Number:
          • A maximum of 1 (one) Infant per adult is allowed, subject to the safety and/or operational requirements of the aircraft.
        4. Fee:
          • The fee as set forth here is applicable per Sector for travelling with an Infant. If such service is booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
        5. Baggage allowance:
          • Infants are permitted only a Hand Baggage allowance of a maximum weight of 7 (seven) kg.
      5. Flying Solo Service for Children
        • Children between the age of 2 (two) and 5 (five) years, as on the date of travel must be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel.
        • A Child's journey under flying solo service
        • IndiGo may, at its sole discretion, accept unaccompanied Children over the age of 5 (five) and below 12 (twelve), as on the date of travel, upon payment of applicable Fees per Sector as set forth here. If the Flying Solo Service is booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
        1. At departure
          • A Child travelling under the Flying Solo Service should be at the airport at least 2 (two) hours prior to the scheduled departure. A parent or guardian is required to complete a signed form (click here to download the form) at the point of check-in, at the departure airport, prior to travel, which must include the name and contact numbers for a parent or guardian (above the age of 18 (eighteen) years, as on the date of travel), who will meet the unaccompanied Child at the point of arrival.
          • A valid photo identification document for both an unaccompanied Child and the parent or guardian is required at the point of check-in.
          • A staff member will take an unaccompanied Child to the aircraft, where he/she will be handed over to the cabin crew to be looked after. The parent or guardian must remain at the airport until the flight departs.
        2. On-board
          • During the flight, our cabin crew will keep an eye on a Child and will ensure that the Child has what he or she needs. A complimentary snack and a non-alcoholic beverage is included in our flying solo program. In order to ensure that the unaccompanied Child has a comfortable flight, the parent is requested to pack all necessary items including medication, warm clothing and a favourite toy or game in the Child’s Hand Baggage. In case the unaccompanied Child has any allergies, IndiGo should be informed in advance through IndiGo’s Call Centre.
        3. Transit/Transfer
          • If Stopover at a transfer station is less than 6 (six) hours, and if the unaccompanied Child is booked throughout on IndiGo’s flights, we shall be able to accept the unaccompanied Child under flying solo services.
          • If Stopover at transfer stations is more than 6 (six) hours, involves a night halt or transfer to any other airline except IndiGo, we shall not be able to accept an unaccompanied Child under flying solo services. In such cases, the Child must be accompanied by someone who is above the age of 18 (eighteen) years, as on the date of travel.
        4. Upon arrival
          • When the flight arrives, our ground staff will accompany and assist the unaccompanied Child through the airport arrival process. We will only release the unaccompanied Child to the care of the nominated adult, after checking their original photo identification, as per the details mentioned in the relevant form. The parent or guardian should be at the arrival hall at least 30 (thirty) minutes prior to arrival of the flight, to receive the unaccompanied Child.

            Age of Child

            Availing Flying Solo

            Under 5 (five) years, as on the date of travel

            Flying solo is unavailable, the Child must travel with someone over the age of 18 (eighteen) years, as on the date of travel.

            5 (five) – 12 (twelve) years, as on the date of travel

            Flying solo can be booked.

            13 (thirteen) – 18 (eighteen) years, as on the date of travel

            The Child can travel alone, or we would be happy to offer flying solo service.

      6. Pregnant Women
        • We understand that pregnancy is not a medical condition unless there are known medical complications which can endanger the life of a mother or the unborn child. In order to safeguard the health and well-being of a mother and the unborn child, it is the paramount duty of expectant mothers to disclose true and correct facts about their pregnancy to IndiGo. However, the carriage of the expectant mother is subject to the following conditions:
          1. Expectant mothers with a single uncomplicated pregnancy, shall be permitted to travel on IndiGo flights till the end of 36 (thirty-six) weeks of pregnancy provided there are no prior complications. Expectant mothers are mandatorily required to carry the ‘fit to fly certificate’ (in original), dated not more than 7 (seven) days prior to the actual date of travel, from the treating obstetrician if their pregnancy is between the 33rd (thirty-third) and the 36th (thirty-sixth) week.
          2. Expectant mothers of twins or triplets, with an uncomplicated pregnancy, shall be permitted to travel on IndiGo flights only up to the 32nd (thirty-second) week of pregnancy with a ‘Fit to Fly certificate’ (in original), dated not more than 3 (three) days prior to the date of actual travel, from the treating obstetrician, only if the pregnancy is between the 28th (twenty-eighth) and the 32nd (thirty-second) week.
          3. Expectant mothers with a complicated pregnancy between the 28th (twenty-eighth) and 32nd (thirty-second) week of pregnancy shall not be permitted to travel on IndiGo flights, without a ‘Fit to fly certificate’ (in original), dated not more than three (3) days prior to the date of actual travel from their treating obstetricians. In addition to the above, a medical clearance may be required to be given by IndiGo’s assigned doctor, who will at his own discretion discuss the case, on an individual basis, with the Customer’s doctor or will check all the medical documents of the expectant mother, if the treating obstetrician is not contactable. It is only thereafter, on the basis of the expert medical opinion and advice of IndiGo’s chief medical officer, that IndiGo will exercise its discretion to permit or not permit the expectant mother to travel on IndiGo’s flights.
      7. Safety Assistants
        • A safety assistant is any able-bodied person who assists the Customer with disability to exit the aircraft in case of an emergency evacuation, or to establish communication with cabin crew for the required safety briefing.
        1. Who can be a safety assistant:
          • The safety assistant shall be physically and mentally able and willing to evacuate the disabled Customer with disability in case of an emergency.
        2. Seating of the Safety Assistant:
          • The safety assistant will be seated next to the Customer, in order to assist in case of an emergency. If a safety assistant is accompanying several Customers with disability, the safety assistant will be seated in the same row as any of the Customers with disability. In case, seats are not available in the same row, then the safety assistant should be seated in the row immediately in front of or behind the Customer(s) with disability.
        3. Examples of the requirements of a safety assistant:
          • Customers travelling in a stretcher- The safety assistant must be a medical/ paramedical escort. In selected cases, IndiGo may, at its discretion, permit a Customer to travel with a non-medical safety assistant at its sole discretion in accordance with the opinion of the medical expert appointed by IndiGo, who will provide his/her advice in consultation with the Customer’s doctor and upon perusal of the medical documents of the Customer.
          • Customers with mental disability and who are unable to comprehend or respond appropriately to safety instructions, including the regulatory safety briefing and any other safety related instructions provided in the aircraft.
          • Customers with a mobility impairment and so severe that the Customer is unable to physically assist in his or her own evacuation of the aircraft in case of an emergency.
          • Any other disability which IndiGo, in its sole discretion decides may affect the safety of the Customer while on-board an aircraft.
      8. Customers with one or more sensory impairments such as visual impairment, hearing and speech impairment
        1. Prerequisite
          • A Customer or his/her representative shall intimate IndiGo regarding the type of assistance required by the Customer at the airport at least forty-eight (48) hours prior to departure.
          • A Customer is required to travel with a safety assistant if the Customer needs help to do any one of the following:
            • Fastening and unfastening the seat belt;
            • Taking off and putting on a lifejacket;
            • Leaving the seat and getting oneself to an emergency exit (not necessarily by walking on two limbs);
            • Putting on an oxygen mask; and
            • Establishing communication with crew regarding safety briefings and reacting to safety instructions.
          • If such Customer is required to travel with a safety assistant, the Customer may purchase a ticket on his/ her flight from IndiGo at the same Tariff as paid by the Customer for the safety assistant, even if the Tariff has increased in the meantime. It may also be possible for another Customer on the flight to take the role of a safety assistant for emergency purposes, but this cannot be guaranteed by IndiGo.
        2. At the airport
          • IndiGo recommends Customers with any sensory impairment to check-in early for their flight for a hassle-free experience (as stipulated in Clause 8.1 and 8.2 of the Conditions of Carriage). If a Customer declares independence in mobility within the airport and does not require any assistance, the Customer must be present at the designated boarding gate at the boarding time advised to him/ her by the staff. Since some airports are silent airports, there may not be any announcements regarding flights however, most airports are equipped with electronic flight display. IndiGo staff may always be contacted for any assistance required by the Customer. The Customer is welcome to board the aircraft at leisure within the prescribed time limits for boarding however, upon requesting the IndiGo’s staff at the boarding gate, the Customer may be able to board the aircraft first, with the assistance of the IndiGo’s staff. 
        3. On-board
          • Every IndiGo aircraft comes equipped with safety briefing cards printed in braille for Customers who have any visual impairment. Our cabin crew will read the snack menu options, identify food items, and assist with placement of the food package on the tray and the opening of the food package, upon request. Our cabin crew will not be able to provide any assistance in feeding such Customer.
          • Due to safety regulations, the Customer with any sensory impairment will not be allocated an Emergency Exit Seat, as stipulated in Clause 7.3 of the Conditions of Carriage.
      9. Service Dogs:
        • IndiGo accepts service or guide dogs on all the IndiGo aircraft other than ATRs.
        1. When to inform:
          • Customers with a sensory impairment intending to travel with their guide dog, should make their Bookings via the IndiGo call centre by calling at 0124-4973838 or 01246173838, and provide us an advance notice of at least 48 (forty-eight) hours prior to departure that a guide dog will be travelling with the Customer. As IndiGo does not allow more than 1 (one) guide dog in each aircraft, a Customer shall be permitted to travel with his/her guide dog if no similar request has been raised by any other Customer travelling on the same aircraft.
        2. Seating of the guide dog:
          • A Customer with a guide dog will be seated in the first row on the window seat and the guide dog shall not occupy any seat. The guide dog will only be permitted on-board if it is properly trained, harnessed and vaccinated.
        3. Documentation Required:
          • A Customer must produce complete and valid documentations including but not limited to identification cards to prove that the guide dog is a service animal and has all valid permissions including a confirmation that it is trained from an appropriate institution along with the certificate of vaccination of the guide dog.
        4. Hygiene/travel requirements of a guide dog:
          • A Customer shall be fully responsible for their guide dog, and is required to bring a moisture absorbent mat on which the guide dog must be seated. Further, the guide dog should be properly trained, restrained, muzzled and vaccinated. A guide dog may be denied boarding or removed from the flight if IndiGo, at its sole discretion, determines that the guide dog cannot be contained by the Customer or otherwise exhibits behaviour that poses a threat to the health or safety of others on-board.
          • A meet and assist service can be provided, if assistance is required at departure or on arrival, on prior request.
      10. Mobility Assistance:
        1. IndiGo would be more than happy to provide a wheelchair as per a Customer’s requirement. The Customer is required to inform IndiGo about his/her request for a wheelchair, at least 48 (forty-eight) hours before the scheduled time of departure so that IndiGo can make necessary arrangements. To ensure the service meets the Customer’s needs, IndiGo’s Booking team or the airport staff may ask the Customer some questions to determine the level of assistance the Customer requires.
        2. IndiGo’s wheelchair service is provided at no additional charge to the Customer. The wheelchair service includes assistance in transporting you within the airport area and to your designated seat on an aircraft (depending on the airport facilities). A designated attendant will not be assigned to your wheelchair. Therefore, it is imperative that you inform the counter during check in in case you need to be taken to the washroom or food court before being assisted till the boarding gate.
        3. Our team is trained and can assist if you are unable to transfer by yourself from the wheelchair to the seat or from the seat to the wheelchair;
        4. Whilst IndiGo makes its best effort to help Customers to reach in time for their onward flight, Customers are requested to be aware that there might be a delay in assisting them during busy periods. IndiGo shall not be liable to Customers, who miss their onward flights in case of any such delay. We would always advise Customers to factor in such delays while making their travel plans.
        5. There might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable changes, however IndiGo will make its best efforts to accommodate the needs of a Customer.
        6. Groups of 10 (ten) or more people requiring wheelchairs are required to contact IndiGo on 0124 6173838 at least 48 (forty-eight) hours before the scheduled departure of their flight. On receipt of such a notice, IndiGo shall permit such number of Customers to board the aircraft, as may be determined by IndiGo in its sole discretion, on the basis of the availability of seats on which such Customers and their safety assistants (if required) can be seated. Customers may request for this service while making their Booking, and upon arrival at the airport they should notify one of our airport service agents about their wheelchair requirement (as provided under Clause 9.4 (j) of the Conditions of Carriage). Customers are required to notify IndiGo in relation to their requirement for a wheelchair by following the procedure prescribed by IndiGo (Click here to access).
        7. Customers who have availed mobility assistance from IndiGo shall be solely responsible for adhering to the timelines provided for check-in and boarding a flight (which are governed by provisions relating to “Checking-in” and “Boarding” under Clause 8 of the Conditions of Carriage).  
        8. IndiGo does assist the Customers with reduced mobility with placement of food package on the tray and the opening of the food package, upon request. However, Customers are not provided with any assistance for personal care needs on-board, such as assistance in eating/drinking, administration of medications or assistance inside the lavatory. If assistance is required with any of these, we recommend a safety assistant.
        9. Customers using their own wheelchairs/crutches/ braces/other prosthetic devices:
          • Before travel:
            • IndiGo staff is available to assist Customers to plan their travel over the phone in order to make Customers as comfortable as possible on IndiGo flight.
            • If Customers wish to check-in their own wheelchair, IndiGo shall provide assistance with dismantling and reassembling the wheelchair under the supervision of the Customer. However, IndiGo shall not be liable for any damage arising while handling the wheelchair. Such checked-in wheelchair will be returned to the Customer at the destination airport.
            • In the event of loss or damage of the mobility aids or any other similar equipment which are placed into the Checked-in Baggage, IndiGo’s liability for such loss or damage shall not be more than the maximum liability provided under the Conditions of Carriage.
            • We recommend that suitable travel insurance is obtained by Customers for any equipment carried along by them in the aircraft.
            • Customers are allowed to use their own crutches, braces and other prosthetic devices up to the aircraft, and may board with such items as Hand Baggage, provided the Customers are dependent on them.
            • A Customer with a disability, may use their own manual powered wheelchair till the aircraft door or the mobile stairway attached to the aircraft (depending on the airport facilities) after which it will be stored in the aircraft’s hold area. Thereafter, the Customer will be transferred to IndiGo’s wheelchair and provided assistance in reaching his/her designated seat on the aircraft.
            • Unfortunately, wheelchairs powered by a wet-cell (spillable) battery shall not be accepted since these batteries have corrosive acids and are considered to be “dangerous goods’’ under applicable law. Further, wheelchairs powered by lithium or non-spillable batteries may only be carried as Checked-in Baggage.
            • Electronic wheelchairs will be dismantled at our check-in counters and a Customer is required to seal the battery terminals to avoid damage to the battery. Thereafter, the Customer will be transferred to IndiGo’s wheelchair and provided assistance in reaching his/her designated seat on the aircraft.
            • At destination
            • If a Customer’s wheelchair has been stowed in the hold area of an aircraft, IndiGo will make its best effort to return it to the Customer as close to the aircraft door as possible. If this is not possible, we will make sure that a wheelchair is available to assist the Customer to the Baggage reclaim area. We can arrange assistance between the gate and the arrival hall of an airport if a Customer would like this service. Depending on the airport, this will either be by an electric buggy, an airport wheelchair or an accessible bus.
            • Please click here to access detailed instructions in relation to the carriage of wheelchairs powered by batteries on IndiGo’s flights.
      11. Safety Assistant:
        • On-board
        • If a Customer is travelling without a safety assistant, IndiGo shall be happy to provide the below mentioned assistance:
        • will be able to extend a meet and assist service to the Customer to assist in boarding, deplaning, flight connections and check-in/ transfer/ reclaiming of checked-in bags;
        • stowing their Hand Baggage;
        • opening up the Customer’s on-board snack; and
        • on-board individual safety briefings if requested by the Customer.
        • However, IndiGo regrets its inability to assist the Customer with personal care including assisting the Customer by feeding him/her and/ or accompanying them in the toilets before, after and during the flight.
      12. Customers with psychiatric or emotional disorders:
        • Customers with psychiatric or emotional disorders shall always travel with a safety assistant. The safety assistant shall carry the original treating physician’s certificate along with a prescribed sedative medicine, which may be administered by the safety assistant, prior to the commencement of travel or as may be required on-board an aircraft.
      13. Customers with autism, an intellectual disability, Dementia, Alzheimer's or Down syndrome:
        • Customers with autism, an intellectual disability, dementia, Alzheimer's or Down syndrome need to book their flights as well as notify IndiGo about their requirements, if any, at least forty-eight (48) hours before the scheduled time of departure, by calling IndiGo’s call centre at 0124-4973838 or 01246173838, so that IndiGo can make necessary arrangements. Assistance, upon request, from the time of entry into the airport till the aircraft seat shall be provided. Customers with autism, intellectual disability, dementia, Alzheimer’s or Down syndrome will be given time to settle in their respective seats before other Customers board the aircraft. IndiGo’s Customer service and cabin crew will provide assistance to such Customers as may be required, other than the assistance provided by a safety assistant. In addition, such Customers can also meet their family member at the gate upon arrival. The name of the person picking up the Customer must be communicated to IndiGo at the time of the check-in.
      14. Internal Medical Devices:
        • If a Customer is travelling with an internal medical device, such as a pacemaker or a defibrillator, the Customer is required to inform IndiGo, while making a Booking, as well as inform the security personnel conducting the Customer’s screening at the airport before the said process begins.
      15. Portable oxygen concentrators (POC):
        • POCs are permitted on-board IndiGo flights, subject to the fulfilment of the following conditions mentioned below. Only POCs approved by the FAA can be taken as part of Hand Baggage. The POC can be taken either in the Checked-in Baggage or as part of Hand Baggage. The Customer will be solely responsible for packing, assembling, dismantling and facilitating administration of POC both on ground and on-board an aircraft. IndiGo will under no circumstances be liable or responsible for the same.
        • A request for carriage or use of the POC on-board should be made by a Customer to IndiGo at least 48 (forty-eight) hours in advance, from the scheduled departure time. The POC should not cause any interference with the electrical, navigation or communication equipment on-board and the Customer carrying the POC on-board must comply with all security requirements and instructions communicated by the crew, from time to time.
        • Notwithstanding anything contained herein, IndiGo, in its sole discretion, reserves the right to refuse carriage of the POC, if it is of the reasonable view and apprehension that the POC is likely to endanger the safety of the aircraft or of any person.
        • Further, a Customer shall not be required to pay any additional charges for carriage of POC provided the total weight of the Baggage of the Customer including the POC meets the permitted Baggage allowance. The Customer shall be required to make payment for excess Baggage if the weight of the Baggage including the POC exceeds the prescribed limits.
        • If POC is to be carried as Checked-in Baggage:
        • For safety reasons, the Customer must ensure that the POC, prior to check-in, is empty and free of pressure. Thus, if the POC was used before coming to the airport, then the Customer must reset the POC to avoid any residual oxygen in the equipment. The battery of the POC should be removed and the battery terminal should be protected with insulating tape and packed separately in a pouch. The battery may be carried by the Customer as Hand Baggage once the battery is secured in the manner prescribed herein. The carriage of such batteries will further be subject to applicable regulatory requirements including but not limited to those mentioned under the Aircraft (Carriage of Dangerous Goods) Rules, 2003, International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, and the International Air Transport Association (IATA) Dangerous Goods Regulations and other applicable law.
        • If POC is to be carried as Hand Baggage:
        • Customers carrying or using the POC on-board shall be only assigned a window seat. Such Customers will not be assigned any Emergency Exit Seats, middle seats or aisle seats.
        • In case a Customer carries a POC on-board, IndiGo reserves the right to change the seats of such Customers, if required. Such Customers must be capable of seeing, hearing and understanding the portable oxygen concentrator device warnings and should be in a position to take appropriate action, without assistance, in response to those warnings. During taxi, take-off and landing, the POC, if being used must be stowed under the seat in-front.
        • Please contact the IndiGo call centre at 0124-4973838 or 01246173838 or the airport operations team to clarify if your POC is permitted for carriage on IndiGo’s aircraft.
      16. Customers with certain adverse medical conditions:
        • Customers who are ailing from any particular medical condition can travel on IndiGo flights after giving prior information regarding their medical condition, at least 48 (forty-eight) hours prior to the scheduled departure of the flight, by filling in the medical form provided on the Website in order to ensure IndiGo is able to provide complete assistance to such Customer, if required. The Customer must also inform IndiGo regarding any hospitalization requirement upon arrival. In case the Customer is being accompanied by a safety assistant during his/her travel, then such safety assistant’s name and contact details must also be shared with IndiGo. IndiGo’s cabin crew are not authorized or responsible to give special assistance (not being qualified medical practitioners), as they are trained only in first aid. IndiGo’s crew is not permitted to administer any injection or to give any medication.
      17. Customers requiring stretchers:
        1. IndiGo accepts request for carriage of Customers on stretchers on all IndiGo aircraft other than ATRs. We will not be able to carry Customers on stretchers on connecting flights. To book a stretcher on an IndiGo flight, Customers are requested to call us at our call centre at 0124-4973838 or 01246173838 at least 48 (forty-eight) hours before the scheduled time of departure. Any clarifications in relation to availing a stretcher on an IndiGo aircraft may also be sought at our call centre.
        2. Customers are required to take a print of the IndiGo medical form available on the Website (click here to download). The form is required to be filled by Customer’s treating physician.
        3. Customers are required to share the travel details, along with the filled-in medical form on the email address shared by our call centre. IndiGo may at its discretion, permit a Customer to travel on a stretcher in accordance with advice received from IndiGo’s medical officer. Such advice will be provided after consultation with the Customer’s doctor and perusing all medical documents of the Customer. Such decision will be communicated to the Customer within twenty-four (24) hours of making such a request.
        4. Based on the medical report shared by a Customer, we may require an IndiGo medical representative to meet the Customer at the airport on the date of travel to determine the Customer’s medical fitness. IndiGo may deny boarding to the Customer, in its sole discretion, if the Customer is found to be unfit for travel by IndiGo’s medical representative.
        5. IndiGo may require a fresh medical form on the day of travel, for selected cases. We will provide the necessary information on the confirmation emails sent to Customers.
        6. The stretcher installation on board the IndiGo aircraft requires us to fold 6 (six) seats across three rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other three adjoining aisle seats across the same rows provide access to the stretcher patient, hence the applicable charges will be for 9 (nine) seats at the prevailing fare plus a handling Fees set forth here.
        7. Our customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.
  • Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing other Customers on-board. If any Customer expresses desire to off-load himself/herself and is subsequently off-loaded, then such Customer shall be penalized with applicable Fees set forth here. IndiGo shall also have the right to retain the amount paid by the Customer for such a Booking. IndiGo may, at its sole discretion, not penalize such Customers, in case of a medical emergency and other personal emergencies. In case of self-offloading by a Customer due to a medical emergency, IndiGo may require a certificate in relation to the same from the airport doctor.

  • At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag and the Baggage Identification Tag.

    • IndiGo reserves the right to refuse carriage of Baggage with certain restricted items. A description of such items is set out below:

      1. Items which are not properly packed in suitcases or other suitable containers;
      2. Items which are likely to endanger the aircraft or persons or property on-board the aircraft, as specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations and dangerous goods as per local laws and applicable regulations and as per IndiGo’s terms and conditions;
      3. Items, the carriage of which is prohibited by applicable laws, regulations or orders;
      4. Except as expressly permitted in the Conditions of Carriage, explosives, fireworks and flares,  fireworks, pistol caps, swords, knives and similar items;
      5. Gases such as compressed gases, liquefied gases, refrigerated liquefied gases, dissolved gases, adsorbed gases, flammable, non-flammable and poisonous gases such as butane oxygen and liquid nitrogen, avalanche rescue backpacks and medical oxygen etc.;
      6. Flammable liquids and solids such as lighter refills, lighter fuel, flammable paints, thinners, used camping stoves or fuel containers, used internal combustion or fuel cell engines, matches, fire-lighters, lighters that are required to be inverted before ignition or are powered by lithium batteries, copra, sodium, potassium etc.;
      7. Oxidizing substances and organic peroxides such as bleaches, aluminium nitrate etc.;
      8. Toxic and infectious substances such as pesticides, insecticides, weed-killers, potassium cyanide, samples for testing of infectious diseases etc.;
      9. Radioactive material;
      10. Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury;
      11. Other dangerous substances and articles including environmentally hazardous substances such as magnetised materials, materials with narcotic, noxious, offensive or irritating properties, e-cigarettes etc.;
      12. Small lithium battery-powered vehicles such as air-wheels, solo-wheels, hover-boards, mini-segways and balance wheels;
      13. Fish (including, sea food), animals, birds, insects in any form, whether live, dead, frozen or dried;
      14. Anything that possesses or is capable of possessing or emitting a conspicuous or offensive odour;
      15. Unless expressly permitted in the Conditions of Carriage, human remains;
      16. Unless expressly permitted in the Conditions of Carriage, live or dead animals;
      17. Items, which, in the reasonable opinion of IndiGo, are unsuitable for carriage by reason of their weight, shape, size or character;
      18. Any other item that may cause inconvenience or a safety hazard to Customers, in IndiGo’s sole discretion;
      19. Weapon bags are not allowed in ATRs; or
      20. Any other item prohibited to be carried on-board, as may be notified by Bureau of Civil Aviation Security (BCAS) or any other relevant authority.

      For more details on permissible/ prohibited goods, please refer to the Website or write to us at customer.relations@goindigo.in.

      1. Free Checked-in Baggage allowance (if applicable) will be as per Clause 5.2 above. For Bookings made between May 21, 2020 and September 30, 2020 (inclusive) for travel up to November 24, 2020, the Checked-in Baggage allowance will be 20 (twenty) kg (1 (one) piece only) instead of 15 (fifteen) kg. For Bookings made on or after October 1, 2020, the Checked-in Baggage allowance will be 15 (fifteen) kg (1 (one) piece only).
      2. Please note that if you select Lite Fare or any other similar Promotional Airfares while booking your flight, you may not be permitted to carry any Checked-in Baggage unless you pay the additional charges in relation to carriage of such Checked-in Baggage by IndiGo, at the airport counter.
      3.  Dimension of a Checked-in Baggage must not exceed 158 cm (62 inches) (L+W+H). In ATRs, the dimension of a Checked-in Baggage must not exceed L 152 cm x W 58 cm x H 101 cm.  
      4. Customers can book pre-paid excess Baggage allowance and prepaid additional piece allowance up to one (1) hour prior to the scheduled departure of their flight, on the Website or through IndiGo’s call centre. Additional pieces of Baggage will be subject to additional charges as set out here in addition to the excess Baggage charges. Applicable Fees for carrying excess Baggage is set out here. Excess Baggage charges and charges for additional pieces are non-refundable in case of no shows and gate no shows.
        • For excess Baggage services booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
      5. If Customers who have booked their tickets on a Lite Fare, report at the airport with Checked-in Baggage, then they will have to pay applicable Fees set forth here to avail 15 (fifteen) kg Checked-in Baggage allowance (1 (one) piece only) or such other limit as may be applicable based on the date the Booking was made.
      6. Customers carrying more than maximum permissible free Baggage allowance will be charged applicable Fees set forth here, at the time of check-in. Once the Checked-in Baggage is delivered by a Customer at the check-in counters, IndiGo representatives, after inspecting the Baggage’s condition, will issue a Baggage Tag for each piece of Checked-in Baggage. Checked-in Baggage should have the Customer’s name or other personal identification affixed to it. Excess Baggage charges are non-refundable in case of no shows and gate no shows.
      7. IndiGo will levy applicable Fees set forth.here, payable at the airport, for the following special  items of Checked-in Baggage sports equipment, skiing equipment, golf bags, bicycle, surf boards, snow board, water ski, scuba diving equipment, kayak, LCD and LED TVs, and Musical instruments. If any of the aforesaid special items of Checked-in Baggage are booked through IndiGo’s call centre, an additional amount of 10% (ten per cent) of the applicable charges will apply.
      8. The fee will apply per piece of Checked-in Baggage, per Sector (inclusive of GST, if applicable). The weight of such Checked-in Baggage will be considered as part of the permissible Baggage allowance and standard excess Baggage charges, if applicable, will be levied. If a Customer intends to carry any special Baggage, as set out above, as Checked-in Baggage, IndiGo should be notified at least 48 (forty-eight) hours in advance through IndiGo’s Call Centre. 
      9. Subject to Clause 11.3 (i) below, loose / spare batteries including power banks are allowed only in Hand Baggage and not in Checked-in Baggage.
      10. IndiGo’s rules for carriage of LCD/LED TVs on-board its flights are as under:
        1. a maximum two (02) LCD/LED TVs can be carried by one Customer in Checked-in Baggage.
        2. the maximum size of LED/LCD TV that shall be acceptable for carriage is 139.7 centimetres including the cartons.
        3. Carriage of TVs shall also be governed by other applicable terms and conditions contained in the Conditions of Carriage regarding carriage of fragile items, etc.
      11. Carriage of photographic equipment and films
        1. Photographic equipment and films can be carried in Hand Baggage or in Checked-in Baggage.
        2. Baggage containing photographic equipment and films shall be screened through the X-ray baggage inspection system (“BIS”). To avoid any damage to the undeveloped photographic film by X-ray BIS, Customers are advised to carry only the processed photographic films.
        3. However, on Customer’s request, IndiGo may also permit the Baggage with photographic equipment and film to be screened manually for which the Customer may be required to remove the film from the canister and pack the same in a clear plastic bag for further examination.
      12. Carriage of firearm, air gun or ammunition
        • Carriage of firearm, air gun or ammunition by a Customer (whether as Hand Baggage or as Checked-in Baggage) is strictly prohibited on IndiGo’s ATR carriers.
        • Subject to the above-mentioned restriction, and except as otherwise provided in the Conditions of Carriage, IndiGo will charge applicable Fees set forth here, for every fire arm, air gun or ammunition carried by a Customer (inclusive of GST, if applicable) for additional services provided for handling and carriage of firearm, air gun or ammunition in his/her Checked-in Baggage.
        • Subject to the conditions specified below, IndiGo may permit carriage of firearms and/ or ammunition, without charging any fee, in the following cases:
          1. Personnel from the armed forces and the police forces required to carry their arms or ammunition in connection with the performance of their duties must have a movement order from their unit commander or his/her authorised representative. The weapons and ammunition carried in the Checked-in Baggage must be declared to IndiGo and the arms and ammunition shall be packed securely, as prescribed under applicable law; or
          2. A sportsperson traveling on a flight operated by IndiGo on a domestic sector, in order to participate in a shooting event within India, for which he/ she is required to carry  more than one licensed firearm and/ or more than 50 (fifty) cartridges (cumulative weight of the firearm and 50 (fifty) cartridges shall not exceed 5 (five) kilograms), such sportsperson may be permitted by IndiGo to carry the requisite number of licensed firearms and/ or ammunition in his Checked-in Baggage subject to the following conditions.
          3. The sportsperson is required to make declarations in writing in relation to the carriage of firearms or ammunition, and producing the following documents at the security check point of Checked-in Baggage for inspection by the screener of IndiGo:
            1. valid license or authorization of firearms and ammunition in name of the sportsperson or an accompanying Customer.
            2. evidence of identity which can be established by a photo identity card issued by a government agency or a sponsoring sports club.
            3. bonafide carriage of arms and ammunitions on the basis of a written document issued by the president or secretary of the sports club sponsoring him/her for the shooting event.
            4. The firearm must be unloaded. The firearm must be carried in a hard-sided container, and the container must be locked.
            5. The ammunition must be securely packed in fibre (such as cardboard), wood or metal boxes or other packaging specially designed to carry small amounts of ammunition. The packaging should be completed in a manner that minimizes the chances of accidents, if any. Fire-arm magazines or clips do not satisfy the packaging requirement unless they provide a complete and secure enclosure of the ammunition.
            6. The ammunition may also be located in the same hard sided case as the firearm, as long as it is properly packed as described above.
            7. Black powder and percussion caps used with black powder type firearms are not permitted to be carried as a Hand Baggage or Checked-in Baggage.
            8. An authorization for carriage of firearms and ammunition by the sportsperson in an aircraft shall be obtained from DGCA in accordance with provisions of the Aircraft (Carriage of Dangerous Goods) Rules, 2003 and Aircraft Rules, 1937.
          • Carriage of fire arms shall be permitted for other Customers by IndiGo, subject to the provision by such Customer of the copies of all the relevant clearances and permissions as required by Regulatory Authorities under applicable laws, to the satisfaction of IndiGo.
          • A firearm or ammunition is not permitted to be carried on person or in the Hand Baggage and should be carried only as Checked-in Baggage. However, firearm or ammunition can be carried as Checked-in Baggage after providing a written declaration to IndiGo in the form provided by IndiGo, provided that such firearm is unloaded and securely packaged separately from the ammunition and is carried in accordance with the provisions of the Aircraft Rules, 1937, Aircraft (Carriage of Dangerous Goods) Rules, 2003 and the ICAO Technical Instructions. Any Customer, found carrying firearm or ammunition in contravention to the above, would be in violation of applicable law. In such a case, IndiGo will file a criminal complaint against the Customer with appropriate authority and such Customer shall be off-loaded.
          • Standard excess Baggage charges shall apply if the free Baggage allowance is exceeded due to carriage of such weapons or ammunition.
      13. Checked-in Baggage will, whenever possible, be carried on the same aircraft as the Customer, unless IndiGo, at its discretion, decides for safety, security or operational reasons, to carry the Checked-in Baggage on a next available alternative flight. If the Checked-in Baggage is carried on a next available alternative flight, IndiGo will deliver the same to the Customer, unless applicable law requires the Customer to be present for customs clearance.
      14. IndiGo does not connect Checked-in Baggage to other airlines. Customers deplaning from one IndiGo aircraft and boarding another airline must collect their Checked-in Baggage and report to the other airline. Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if a Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight, due to any reason whatsoever. IndiGo accepts Checked-in Baggage for transfer onto its own flights provided a Customer has booked flights for a Connected Segment.
      15. Valuable and Fragile Goods
        1. Customers are strongly advised not to check-in such items as Checked-in Baggage which by their very nature are valuable or fragile. If such items are checked-in as Checked-in Baggage, Customers agree to carriage of such items, at their own risk and cost. Such items include, without limitation, currency, jewellery, silverware, glassware, medicines, perishable goods, computers, computer software, phones, cameras, video equipment, any other electronic equipment, negotiable instruments, title documents, certificates, securities, bonds, business and personal documents, samples, paintings, artefacts, manuscripts, other works of art, antiques, research material, unique or irreplaceable items, scholarship items or documents, irreplaceable books or publications, passport, or other similar valuable documents or items. 
        2. Items mentioned in Clause 11.2 (o) (i) are not covered under any compensation for loss or damage policy of IndiGo under the Conditions of Carriage. It is the sole responsibility of the Customer not to keep these items in Checked-in Baggage.
        3. IndiGo shall not be responsible and liable for any damage or loss etc. for any such items carried by Customers in their Checked-in Baggage. In case, a Customer’s Checked-in Baggage is spoilt due to spillage or leakage of glass bottles or jars unsuitably packed, IndiGo shall not be liable for the same.

       

      1. Hand Baggage is accepted in the cabin subject to the availability of space in overhead bins or under a Customer’s seat. Since, Hand Baggage is in the power, possession, and custody of a Customer, therefore, the Customer is responsible for the said Hand Baggage.
      2. In the event, a piece of Hand Baggage is over-sized or over-weight, IndiGo may require transfer of such Hand Baggage to the Checked-in Baggage compartment of the aircraft, prior to take-off. In such cases, Customer’s Hand Baggage will be especially tagged and returned upon arrival, and the same can be collected from the conveyor belts where the Checked-in Baggage is normally received. In the event the Hand Baggage is transferred to the Checked-in Baggage compartment due to increased weight over and above what is permissible for Hand Baggage, the Customer shall be liable to make payment for such excessive weight of the Hand Baggage to IndiGo at then applicable rate per kilogram for the excess Baggage.
      3. Subject to any exclusions and other restrictions provided below, each Customer is permitted to carry only one Hand Baggage weighing a maximum of 7 (seven) kg and not exceeding the following dimensions:
        • length -55cm + width- 35cm + height- 25cm
      4. Customers accompanying Infants are allowed an additional piece of Hand Baggage as per the limitations on weight and size provided above.
      5. In addition to one piece of Hand Baggage permitted to be carried in accordance with the above, IndiGo will permit a Customer to carry one additional personal article such as a ladies’ purse or a small bag containing laptop not weighing more than 3 (three) kg (inclusive of duty free items, if any, purchased at an airport).
      6. Items determined by IndiGo to be of an unacceptable dimension or offensive shape/nature will not be permitted on-board.
      7. Subject to the prevalent applicable local laws and regulations and screening and security checks, Customers may carry liquids in their Hand Baggage in a container with a maximum volume of 100 (one hundred) ml which can be fitted comfortably into a transparent, re-sealable plastic bag with a maximum capacity of 1 (one) litre.
      8. If any Customer wishes to carry an oversized item on-board which is not compliant with the permissible limits set forth above, but will fit safely in a seat, IndiGo may allow such Customer, at its discretion, to purchase an additional seat on a flight, subject to availability of seats and payment of applicable Tariff. This facility is not available as part of online Booking and Customer should call our call centre to arrange for booking such a seat for such a Hand Baggage. IndiGo reserves the right to refuse to carry any Hand Baggage, due to excessive size or otherwise, if IndiGo deems such carriage to be a risk to safety.
      9. Carriage of lithium batteries
        • Spare Lithium batteries
          • Subject to security clearance at an airport, IndiGo may allow a Customer to carry a maximum of 20 (twenty) spare or loose (a) lithium ion batteries (including power banks) rated up to 100 (one hundred) Wh, or (b) lithium metal batteries with lithium metal content not exceeding 2(two) grams;
          • Subject to a Customer obtaining the prior approval of IndiGo by calling IndiGo call centre at 0124-4973838 or 01246173838 at least 24 (twenty-four) hours before the departure time of the flight and security clearance at an airport, IndiGo may allow the Customer to carry a maximum of 2 (two) spare or loose;
          • (a) lithium ion batteries (including power banks) rated above 100 (one hundred) Wh and below 160 (one hundred and sixty) Wh; or
          • (b) lithium metal batteries with lithium metal content of each battery more than 2 (two) grams and less than 8 (eight) grams, only if such batteries are used for portable medical devices.
          • The lithium batteries must be packaged in their original retail packaging or in separate plastic bags. The battery terminals must be taped and insulated to prevent short circuit.
      • Portable Electronic Devices containing lithium batteries
        • Subject to security clearance at an airport, IndiGo may allow Customers to carry a maximum of 15 (fifteen) portable electronic devices, if each such device is fitted with (a) a lithium ion battery which must not rate above 100 (one hundred) Wh; and (b) a lithium metal battery with lithium metal content not more than 2 (two) grams.
        • Subject to a Customer obtaining the prior approval of IndiGo by calling IndiGo call centre at 0124-4973838 or 01246173838 at least 24 (twenty-four) hours before the departure time of the flight and security clearance at an airport, IndiGo may allow the Customer to carry a maximum of 2 (two):
          1. portable electronic devices with lithium ion batteries rating more than 100 Wh but not exceeding one hundred and sixty (160) Wh; or
          2. portable electronic devices with lithium metal batteries in which lithium metal content is more than two (2) grams but does not exceed eight (8) grams.

      IndiGo recommends that Customers should carry portable electronic devices as Hand Baggage. If a Customer carries such devices in Checked-in Baggage, the devices should be turned off and packed securely to avoid any damages.

    • IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content, being radioactive, or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request. IndiGo may refuse to accept Baggage for carriage unless it is in IndiGo’s reasonable opinion, properly and securely packed in suitable container/ packaging.

      1. For reasons of safety and security, we or the competent Regulatory Authority may require Customers to undergo a search through x-ray or other type of scan in person or of the Baggage. IndiGo reserves the right to search the Baggage of a Customer in the absence of the Customer, if the Customer is not available, for determining whether the Customer’s Baggage contains any unacceptable or prohibited items.
      2. If a Customer refuses to comply with such searches or scans, IndiGo reserves the right to refuse carriage of such Customer and his/her Baggage without refund Tariff or without any other liability to such Customer. Any other procedures as may be required under law may follow subsequently, in relation to such cases.
      3. If a search or scan causes injury to a Customer or loss/damage to his/her Baggage, IndiGo shall not be liable for such injury or damage, unless the same is due to IndiGo’s wilful fault or gross neglect.
      1. IndiGo will make its best effort to ensure that Checked-in Baggage of Customers arrives in a safe condition. Customers are advised to collect their Checked-in Baggage as soon as it is available for collection at the relevant conveyor belt. If a Customer’s Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customer’s flight arrives, IndiGo or the relevant airport operator may dispose it off without any liability or notice to the Customer.
      2. It is an obligation of Customers to collect their Checked-in Baggage from a conveyor belt, as early as possible, to avoid any incident of theft or misplacement of Checked-in Baggage.
      3. The moment the Checked-In Baggage is placed at the relevant conveyor belt of the airport, IndiGo shall not be responsible for any loss or theft of the Checked-In Baggage.
      4. If Customers are travelling in a group (i.e. if in one Booking there are more than one Customers) and the Checked-in Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the arrival hall at the time of registering a complaint for the lost Checked-in Baggage. The Checked-in Baggage will be considered to be delivered in good condition if the above condition is not met.
      5. IndiGo shall deliver Checked-in Baggage to the bearer of the Baggage Tag, upon payment of all unpaid sums due to IndiGo, under the Conditions of Carriage.
      6. IndiGo is under no obligation to ascertain that the bearer of the Baggage Tag is entitled to delivery of the Checked-in Baggage. and IndiGo is not liable for any loss, Damage, or expense arising out of its failure to ascertain so.
      7. Delivery of the Checked-in Baggage will be made at the destination indicated on the Baggage Tag.
      8. If a Customer claiming Checked-in Baggage is unable to produce the Baggage Tag and identify the Checked-in Baggage by means of a Baggage Tag, IndiGo will deliver the Checked-in Baggage to the Customer only after he/she establishes to IndiGo’s reasonable satisfaction, his right to such Checked-in Baggage, and if required by IndiGo, such Customer shall furnish adequate security to indemnify IndiGo for any loss, damage or expense which may be incurred by IndiGo, as a result of such delivery.
      9. Acceptance of the Checked-in Baggage by Customers without complaint at the time of delivery, is a prima facie evidence of Checked-in Baggage being delivered in good condition and in accordance with the Conditions of Carriage. A Customer shall be required to raise an irregularity report in case there is a loss of or damage to Checked-in Baggage, while he/she is at the respective destination airport, at the time of arrival, and not after departing from the destination airport.
      10. To ensure that Customers pick-up their own Checked-in Baggage and there is no confusion, IndiGo reserves the right to match the Baggage Tag to the Baggage Identification Tag, upon arrival, either for all Customers or on a random basis, without any prejudice or discrimination. In the event there is a possibility or the slightest assumption that a Customer may be picking up somebody else’s Checked-in Baggage, IndiGo reserves the right to divulge personal information of such Customer to the original owner of the Checked-in Baggage, and IndiGo will not be liable for any losses or damages incurred thereof.
    • IndiGo will not be responsible for, or have any liability in respect of, articles removed from a Customer’s Baggage by any airport security staff or CISF.

    • Urns with ashes are allowed in Hand Baggage. Carriage of human remains is permitted on all aircraft except ATRs and shall be subject to IndiGo’s discretion where such carriage may cause any disruption or inconvenience to flight operations. The process for carrying human remains on an aircraft other than ATRs is as follows:

      1. The Customer accompanying such human remains must contact IndiGo’s cargo agents at the designated numbers (numbers to be furnished) or write to us at cargo.sales@goindigo.in and identify the relevant person who accompanies the mortal remains/ human remains.
      2. The human remains may be carried by us on both direct and in-direct flights.
      3. Security measures/procedure at departure station: 
        • Mortal remains/human remains/cremated remains will be transported as air cargo and the following documents will need to be submitted:
      4. In case of movement from a station within India:
        1. Death certificate from a competent medical authority;
        2. Embalming certificate from the hospital/competent authority;
        3. Permission from the local police authorities for carrying dead body/human remains; and
        4. Any other document e.g. driving license or passport or any other photo ID card issued by a Government/semi - Government agency to establish identity of the deceased.
      5. In case of transportation from a foreign station-
        1. Death certificate from a competent medical authority;
        2. Embalming certificate by the hospital/competent authority;
        3. Certificate by the local police authority for carriage of dead body/human remains;
        4. Permission from the Indian mission for carriage; and
        5. Copies of cancelled passport of the deceased.
          1. The Customer who accompanies the dead body/human remains shall provide an additional documentary proof to IndiGo, which may be any of the documents mentioned in Clause 5.1, to prove his/her relationship to the deceased.
      6. Security measures/procedure at arrival station:
        • Mortal remains/ human remains are to be collected through the cargo terminal by the person whose name is mentioned on the document.
    • Any live human organs are accepted on board IndiGo flights and must be transported in accordance with AVSEC Circular No. 1/2017 dated January 06, 2017 and other applicable laws. Such live organs must not contain any infectious substances.

      A container with live human organs is required to be carried as Hand-Baggage, irrespective of the size and weight of the container. During taxi, take-off and landing, such container is required to be stowed and secured under a seat or in the overhead bin.

      1. Subject to the provisions of Clause 11.2 (o) of Condition of Carriage, Customers may carry upto 5 (five) litres of alcoholic beverages as part of their Checked-in Baggage, provided the following conditions are met:
        1. The alcoholic beverage is in retail packaging and is packed appropriately (to prevent damage/leakage).
        2. Alcohol content in the beverage is not more than seventy percent (70%).
      2.  If the alcoholic beverage contains twenty-four (24%) or less alcohol by volume, the above limitation of five (5) litres does not apply.
      3. Alcoholic beverages are also permitted in Hand Baggage when purchased from an airport’s security hold area, and should be placed in a transparent re-sealable plastic bag (STEB- Security Tamper Evident Bag) of a maximum capacity not exceeding 1 (one) litre. Liquids, aerosol and gels of any volume, that have been purchased at an airport retail outlet or on board an aircraft, should not be permitted through security screening checkpoints unless they are carried in a security tamper-evident bag (STEB). The indicative size of a one (1) Litre STEB bag is 20.5 cm x 20.5 cm or 25 cm x 15 cm or equivalent. The containers must fit comfortably within the bag, which should be sealed.
      4. The carriage of alcoholic beverages by Customers shall also be subject to other provisions of the Conditions of Carriage and applicable law.
  • Information related to your connecting flights

    • Any Booking with respect to Connected Segments shall be required to be booked in advance, and all the Flight Segments in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component.

    • In cases where a Customer undertakes travel on Connected Segments, IndiGo will check-in the Checked-in Baggage through to the final destination of the Customer. However, in case of domestic to international connections and vice-versa, Customers will have to collect their Checked-in Baggage at the end of each leg and check-in again after completing applicable regulatory formalities. Customers will be provided with two boarding cards, one for the flight taken from the point of origin till the Stopover and other from the Stopover until the next destination. If at a Stopover, a Customer is required to change terminals, the Customer will be responsible for:

      1. Transportation from arrival terminal (arrival from the point of origin) to departure terminal (departure to the next destination); and
      2. Reporting on time at the check-in counter for the next flight.

      IndiGo will not provide any food or lodging at a Stopover. A ‘Stopover' in reference to ‘Connected Segments’, which requires change of terminals by a Customer at the Stopover shall include the arrival terminal (arrival from the point of origin) as well as the departure terminal (departure to the next destination).

    • If Customers fail to report at boarding gate, at least forty-five (45) minutes prior to departure of the concerned flight for the Connecting Segments despite having arrived on-time from the point of origin, the Customers will be treated as a ‘Gate No-Show’. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or to the relevant airport authority at the Stopover station, without any liability of IndiGo. The Tariff paid for such Booking shall be retained by IndiGo. The Customers are, however, entitled to a refund of the Airport Charges (if applicable).

      The Customers for Connecting Segments shall board the flight from the origin city only. Any requests for boarding from any Stopover point would be treated as cancellation and re-booking at the applicable fares, at the time of such request being made by a Customer.

    • In case of delay or cancellation of a flight operated as a part of Connected Segments, the following shall apply:

      1. In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed connection at Stopover, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on IndiGo flights, or re-booking onto an alternative IndiGo flight at no additional cost, subject to availability.
      2. In case of delay or cancellation of a connecting flight at Stopover, IndiGo will, at its discretion and subject to availability of seats, first offer a Customer the option to travel on the next available IndiGo flight, and then, at its discretion, provide ground transportation to and from the airport and lodging for overnight stay to a Customer at the point of Stopover (provided that the next available flight is only on the following day) or offer a choice between refund or Credit Shell for the part of the Booking that is not flown. Customer may also opt for a partial refund on a pro-rata basis in case of involuntary termination of journey at a Stopover for reasons other than a Customer being unruly or any other disciplinary issues in relation to a Customer, in the opinion of IndiGo.
    • As required by applicable law, all Customers will be subjected to a security screening prior to boarding an aircraft. A Customer shall agree to any security checks prescribed by the Government, Regulatory Authorities, airport officials or by IndiGo.

      Itineraries will be checked at the time of entering the terminal building. Checked-in Baggage will also be screened through an X-ray machine before check-in, at all non in-line baggage screening airports, subject to the requirements of applicable law. Random physical checks will also be carried out of Checked-in Baggage in addition to X-ray screening at all such airports, in accordance with the norms stipulated by the Regulatory Authorities.

      As per security regulations, Customers will be required to undergo personal frisking and their Hand Baggage will be subject to security check through x-ray in the manner set out in Clause 11.5 of the Conditions of Carriage.

      Checked-in Baggage reconciliation is carried out through an internal matching system. In addition to the Checked-in Baggage reconciliation, the physical identification of the Checked-in Baggage by Customers may also be carried out. Unidentified Checked-in Baggage will not be loaded on to an aircraft.

      A secondary security check may also be carried out before embarkation, as stipulated by Bureau of Civil Aviation Security, during normal or high alert periods.

    • According to security regulations, Customers are required to do the following:

      1. Not to accept anything from unknown persons,
      2. Not to leave Baggage unattended as the same may be removed by airport security staff as an object of suspicion,
      3. To declare before Baggage screening or check-in, if they are carrying any arms, ammunition, or explosive substance. Concealment of arms or explosives is an offence under applicable laws.
      4. To carry Hand Baggage of the dimensions prescribed by IndiGo. Please refer to the Clause 11.3.
      5. All Hand Baggage should be clearly labelled with Customer’s name, address and contact details.
    • IndiGo is committed to provide on-time, courteous and hassle free service. IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. IndiGo endeavours to adhere to publish schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and IndiGo shall not be liable in any way whatsoever, for any damage, claim or loss incurred or claimed by Customers as a result of such change.

      IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight.

    • At any time, after a Booking has been made, IndiGo may change schedules of flights or cancel, terminate, divert, postpone, reschedule or delay any flight, where IndiGo reasonably considers the same to be justified by unavoidable factors and circumstances beyond IndiGo’s control including Force Majeure, for safety reasons, or for commercial reasons. IndiGo would like to emphasize that any such change in schedule or cancellation of IndiGo’s flights on account of above factors and circumstances is at the absolute discretion of IndiGo, and such decision is taken keeping in mind the aircraft routing, aircraft connectivity and to avoid inconvenience to Customers at other airports.                   

      If an IndiGo flight is cancelled, rescheduled to depart more than an hour prior to the original time of departure or delayed by more than 2 (two) hours (depending on the length of the journey), subject to Clause 5.3 of the Conditions of Carriage, a Customer shall have to right to choose a refund, a Credit Shell for future travel on IndiGo flights or re-booking onto an alternative IndiGo flight on the same Sector, at no additional cost (subject to availability).

      All Customers are required to provide their correct contact details including phone numbers and email addresses, to enable IndiGo to inform Customers of any flight delays or cancellations in unforeseen cases. IndiGo shall not be liable for any liability or claim if Customers have not provided accurate and valid contact information at the time of Booking. Customers will also be provided a prior notification, if they are required to report to the airport check-in counter earlier than the prescribed time period, before the scheduled departure of the flight, on account of extra security measures or for any other reason. A Customer understands and acknowledges that if his/her phone number and/or email address is found to be incorrect or unreachable or if he/she cannot be contacted due to any reason whatsoever, IndiGo cannot be held liable for the same.

      Any compensation in this matter will be meted out as per DGCA CAR - Section 3, Series M, Part IV, Issue I, if applicable, and IndiGo’s liability will be in limited in accordance with the provisions thereof.

      Customer understands and acknowledges that no further compensation (whether indirect or consequential or remote) would be payable under any other head, in addition to such amounts prescribed in the DGCA CAR- Section 3, Series M, Part IV, Issue I. 

    • Upon the occurrence of any of the events set out in Clauses 14.1 and 14.2 above, the options outlined therein are the sole, limited and exclusive remedies available to Customers, and IndiGo shall have no further liability or claim towards Customers. A Customer may file a grievance with the AirSewa app or portal. If a Customer is not satisfied with the resolution of the Customer’s grievance by IndiGo, the Customer is at liberty to complain to any statutory body or court established under relevant applicable laws. 

    • If, in IndiGo’s opinion, a Customer inside the airport or aircraft conducts himself in a manner which endangers the safety and security of the aircraft,  IndiGo’s crew and authorised persons or any other Customer’s person or property in airport or on-board, or obstructs the crew in the performance of their duties, or fails to comply with any instructions of the crew, including but not limited to those with respect to smoking, alcohol or drug consumption, or behaves in a manner which causes discomfort, inconvenience, damage or injury to other Customers or the crew, IndiGo may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on-board the aircraft.

      1. IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield, and a sanitizer) to all customers at the boarding gate.
      2. Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown.
      3. All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate.
      4. Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking.
      5. Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
      6. Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
      7. Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link:https://www.civilaviation.gov.in/sites/default/files/Guidelines_for_Air_Passengers_21May.pdf
      8. Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.
    • If, as a result of the conduct (as mentioned in Clause 15.1 above) of a Customer, IndiGo decides, in the exercise of IndiGo’s reasonable discretion, to divert the aircraft for the purpose of offloading such a Customer, the Customer shall be required pay all costs resulting from that diversion.

    • For safety reasons, IndiGo may forbid or limit operation of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies, inside the aircraft. Operation of hearing aids and heart pacemakers is permitted.

    • Any act (attempted or otherwise) of removal of life jacket from the aircraft seat without consent of the crew members of the flight is prohibited.

    • Smoking is strictly prohibited on all IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

      Alcohol consumption on-board all IndiGo aircraft operating in the domestic sector is prohibited and is a punishable offence under applicable law.

    • The production, manufacture, import, export, transport, sale, distribution, storage and advertisement of E-Cigarettes is prohibited on the premises of aerodromes and on the aircraft.

      E-Cigarettes are not permitted to be taken to a place outside India or brought into India from a place outside India and Customers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage.

      IndiGo reserves the right to refuse carriage of Customers in possession of E-Cigarettes and of any Baggage containing E-Cigarettes on flights operated by IndiGo.

    • IndiGo offers certain add-on services such as seat selection, pre-paid snacks and pre-paid excess Baggage allowance to Customers, which can be availed by Customers in relation to their travel on IndiGo flights, on board the aircraft and at selected airports. A Customer may book such add-on services at the time of making a Booking or thereafter. Please click here to access detailed description of add-on services and related terms and conditions.

      IndiGo also offers Customers an option to travel on a flight departing earlier than the flight on which the original Booking has been made by a Customer, through its service ‘IndiGo Early’. The departure time of such alternative flight should not be more than 4 (four) hours earlier than the departure of the flight under the original Booking. A Customer may avail services under IndiGo Early only if the Customer is physically present at the airport before the departure of the flight under the original Booking, and makes a request for Booking on the alternative flight before the check-in process for the alternative flight is completed. Please click here to access other terms and conditions for availing services under IndiGo Early.

      In addition, IndiGo offers Customers an option to purchase gift vouchers, which can be used for booking of IndiGo flights and other services provided by IndiGo. Please click here to purchase gift vouchers offered by IndiGo.

      However, hot snacks and beverages are not available on ATRs and on any flights that have a total flight time of less than sixty (60) minutes. Further, complimentary drinking water is offered on all IndiGo flights. IndiGo also allows Customers to bring food items on-board. Allowed food items include cold snacks, soft beverages, snack bars and biscuits. For the convenience of other Customers, messy, oily, or strong-smelling food items are not allowed on-board.

      Customers have the option to pre-book their meals before the departure of their flights. However, pre-booked meals shall be served or merchandise shall be sold to Customers on the basis of availability. Customer will not be entitled to a specific food item, beverage or merchandise (even if such food item, beverage or merchandise is pre-booked) if it is unavailable, and IndiGo shall not be liable and responsible to Customers for its unavailability. The meals will be served to Customers in the order of their seating.

      Customers shall make requisite inquiries in relation to the food and beverages offered or sold by IndiGo at the time of Booking and ensure that they are not allergic to the contents of such food or beverages. IndiGo shall not be liable for any damages to a Customer due to any allergies or illness on account of consumption of food offered or sold by IndiGo to the Customer.

      1. Subject to Clause 15.8 (b) below, a Customer may take photographs (i) within the terminal building of a civil airport as well as a defence airport, and (ii) on-board an aircraft, without causing inconvenience to any other person including crew members and other Customers.
      2. However, Customers are not permitted to take photographs (i) while embarking and disembarking an aircraft, (ii) from the part of an airport used for take-off, landing and taxiing of aircraft, and (iii) of the airside of a defence airport from the aircraft, the terminal building or any other part of the defence airport.
      3. Customers are required to take special permission from the DGCA for taking photographs of or in any prohibited areas set out in Clause 15.8 (b) above.
    • Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are requested to pay special attention to the same. Please note that only a Customer who meets the criteria set out in Clause 7.3 of the Conditions of Carriage, as on the date of travel, will be allocated Emergency Exit Seats.

      IndiGo undertakes all reasonable steps to keep the aircraft clean including disinfection and fumigation of its aircraft, in accordance with applicable law. A Customer acknowledges and agrees that the aircraft doors have to be kept open at certain stages of operations.  A Customer acknowledges and accepts that pursuant to an order passed by the National Green Tribunal, IndiGo is not permitted to disinfect an aircraft, while Customers are on-board the aircraft. Therefore, IndiGo will not be liable for any damage or claim, in case of the inadvertent presence of any mosquitoes, insects or pests in the aircraft. 

    • Customers shall be solely responsible for obtaining all the travel documents prescribed under applicable laws or by the relevant Regulatory Authorities. Customers are required to comply with statutory obligations prescribed by applicable law and the Regulatory Authorities, and perform all acts as agreed and accepted under the Conditions of Carriage.

      IndiGo shall not be liable for any information given by any agent or employee of IndiGo, whether in writing or otherwise, to any Customer in connection with obtaining necessary documents or complying with laws, regulations, orders, demands, and requirements, or for the consequences resulting therefrom.

      IndiGo shall not be liable or responsible if it fails to provide services to a Customer on account of the Customer’s failure to comply with applicable laws or as per the directions of the Regulatory Authorities.

    •  

      Prior to travel, a Customer must present all the documents required by applicable law or the Regulatory Authorities, and shall permit IndiGo to take and retain copies thereof. IndiGo reserves the right to refuse carriage if a Customer does not comply with such requirements, a Customer’s travel documents do not appear to be in order or if a Customer does not permit IndiGo to take and retain copies of such documents.

       

    • If IndiGo is required to pay any fine or penalty or it incurs any expenditure because of a Customer’s failure to comply with applicable law or to produce the relevant documents required by the relevant Regulatory Authority, the Customer shall reimburse IndiGo, on demand, any amount so paid or the expenditure so incurred by IndiGo. IndiGo may apply towards such reimbursement, the value of any unutilised Booking, or any of the Customer’s funds in IndiGo’s possession.

    • If required, Customers shall attend inspection of their Baggage by customs or other Government officials. IndiGo will not be liable to Customers for any loss or damage suffered by them in the course of such inspections or through their failure to comply with this requirement.

    •  

      As per the Carriage by Air Act, 1972 (as amended from time to time), the liability of a carrier with respect to a Customer’s journey is determined in accordance with the carrier’s conditions of carriage, and in this case, IndiGo’s Conditions of Carriage. The provisions in relation to limitation of IndiGo’s liability are set out in this Clause 17.

    • In the event of death or any other bodily injury suffered by a Customer on board an aircraft or in the course of embarking or disembarking an aircraft, IndiGo’s liability will be governed by the relevant provisions of the Carriage by Air Act, 1972, as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time, and the rules framed thereunder.

      Notwithstanding the provisions of Clause 17.2 above, if IndiGo proves that the damage was caused by, or contributed to by, the negligence of the Customer, IndiGo may be exonerated wholly or partly from its liability in relation thereto.

      IndiGo is not responsible for any illness, injury or disability, including death, attributable to a Customer’s physical condition or for the aggravation of such condition.

      IndiGo does not assume, and expressly disclaims, any liability to any passenger, person(s) or entities for any direct or indirect loss or damage, injury, disease, poor health or death caused to any such passenger or person(s) on account of any disease, epidemic or pandemic including COVID-19, or contracting any such disease, epidemic or pandemic,  on board an IndiGo flight or in the course of any of the operations of embarking or disembarking or otherwise in the course of their journey with IndiGo. 

    • For damaged, delayed or lost Checked-in Baggage, IndiGo’s liability will be limited in accordance with the provisions of Carriage by Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations and modifications as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time. Subject to the foregoing, IndiGo’s liability for lost or damaged Checked-in Baggage is limited to INR 350 per kg.  For delayed Checked-in Baggage, Customers agree that IndiGo’s liability shall be limited and determined by IndiGo as per its discretion and based upon its prevailing policy.

      IndiGo shall not pay any compensation to Customers on account of any indirect, consequential or remote reasons attributable to IndiGo for lost, delayed or damaged Checked-in Baggage.

      IndiGo will not be liable for lost, delayed or damaged Checked-in Baggage to the extent such loss, delay or damage is a result of inherent defect or quality of the Checked-in Baggage or any negligence on part of Customers.

      IndiGo shall not be liable for lost, delayed or damaged Checked-in-Baggage if it proves that it took all measures that could reasonably be required to avoid such loss, delay or damage or that it was impossible for it to take such measures.

      If IndiGo proves that the negligence or other wrongful act or omission of the Customer claiming compensation, or the person from whom he or she derives his or her rights caused or contributed to the loss, delay or damage to the Checked-in Baggage, IndiGo shall be wholly or partly exonerated from its liability to the extent that such negligence or wrongful act or omission caused or contributed to such loss, delay or damage to the Checked-in Baggage.

      Customers will be solely responsible for carriage of their Hand Baggage / personal belongings and IndiGo will not be liable for any loss or damage in relation thereto.

      IndiGo assumes no liability for fragile or perishable articles. IndiGo will not be liable for loss or damage to articles not permitted to be carried in Checked-in Baggage as per Clause 11.2 (o) of the Conditions of Carriage and applicable laws.

      In addition, IndiGo assumes no liability for wear and tear to Checked-in Baggage, which includes:

      (a)    Broken wheels or base;

      (b)    Loss of external locks or security straps;

      (c)    Damage to any protruding part of the baggage;

      (d)    Damage resulting from over-packing;

      (e)    Damage to retractable luggage handles;

      (f)     Scratches, torn zippers, straps and handles scuffing, denting, soiling or manufacturing defects;

      (g)    Damage to perishable or fragile baggage; or

      (h)    Any other wear and tear.

      A Customer shall be held solely responsible for any loss or damage caused by the Customer’s Checked-in Baggage to any other person or property, including IndiGo’s property, and IndiGo will not be held liable to any third person in relation thereto.

    17.4. The Conditions of Carriage and the exclusions or limits on liability mentioned herein, apply to Travel Agents, servants, employees and representatives of IndiGo to the same extent as are applicable to IndiGo. It is clarified that IndiGo will not be liable for any loss, delay or damage arising from IndiGo’s compliance with applicable laws or from a Customer’s failure to comply with the same. In any event, IndiGo’s liability shall not exceed the amount of proven damages under any circumstances.

  • 18.1 The conditions of carriage of a Codeshare Partner shall apply if a flight is operated by the Codeshare Partner. The Codeshare Partner's conditions of carriage can be found on the Codeshare Partner’s website.

    18.2 If the carriage of Customers is facilitated by another airline on account of a disruption in IndiGo’s operations, the conditions of carriage of the other airline shall apply except for Baggage allowance which will be in accordance with IndiGo’s Conditions of Carriage.

    18.3 IndiGo shall not be liable for the acts or omissions of any other airlines facilitating the carriage of Customers in accordance with Clause 18.1 and Clause 18.2 above.

    In cases where IndiGo facilitates the carriage of passengers of another airline on account of a disruption in the other airline’s operations, IndiGo shall not be liable for the acts or omissions of such other airline, including but not limited to providing flight status information, delays and other acts or omissions that arise from the other airline’s flight operations.

    • The acceptance of Checked-in Baggage by Customers, without registering any complaints with IndiGo before leaving the airport premises, is a sufficient evidence that the Checked-in Baggage has been delivered in good condition and in accordance with the Conditions of Carriage. A Customer is required to match the identification number mentioned on the Baggage Tag with the Baggage Identification Tag to ensure that the Checked-in Baggage collected by a Customer belongs to him/her. If a Customer fails to conduct such verification and collects the Checked-in Baggage that does not belong to him/her, IndiGo shall take necessary steps to retrieve such Checked-in Baggage in accordance with applicable law.

    • Subject to applicable law, any right to damages shall be extinguished, if an action is not brought against IndiGo within two (02) years of the date of arrival of flight booked by a Customer at the destination, or the date on which the flight was scheduled to arrive at the destination, or the date on which the carriage of a Customer is completed. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

    • The Conditions of Carriage shall be construed by and governed in accordance with the laws of India.

    • All disputes or differences arising out of, or in connection with the Conditions of Carriage shall be settled by the courts of Delhi, India, which shall have exclusive and sole jurisdiction to hear all the matters in relation to the Conditions of Carriage.

  • 21.1. At IndiGo, we strive to achieve the highest level of customer satisfaction and our teams are well trained to address your concerns. However, in the event you feel dissatisfied about our service, please contact us through any of the following:

    (a) IndiGo’s Call Centre: at (0) 0124-4973838 or 01246173838

    (b) Email: NodalOfficer@GOINDIGO.IN

    Nodal Officer: Mitali Gera

    (c) Appellate Authority: Priyaah Sundaraam

    Email:AppellateAuthority@GOINDIGO.IN

    Contact: customer.relations@goindigo.in; or

    (d) Our Customer Services Manager at various airports shall be more than happy to help you.

    21.2. Customers agree and acknowledges that in case of any issues or concerns arising out of the Conditions of Carriage, any and all correspondences, summons and notices will only be deemed to have been validly served if the same is sent to the corporate office address of IndiGo and not at any other address, the details of which are as under:

    InterGlobe Aviation Ltd., Tower C, Level 1, Global Business Park, M.G. Road, Gurugram – 122002, Haryana, India.

  • Please click at the link set out here to access the Frequently Asked Questions (FAQs). The FAQs form an integral part of these Conditions of Carriage.

  • IndiGo reserves the right to amend the Conditions of Carriage, at any time, without any prior notice or liability.

  • The Ministry of Civil Aviation has issued precautionary measures to be taken by several stakeholders to ensure the safety of passengers on account of the ongoing Covid 19 pandemic. Accordingly, general instructions, guidelines to be followed by passengers, standard operating procedures including the Order dated May 21, 2020, and additional requirements issued by IndiGo to give effect to and facilitate adherence to such instructions, guidelines and procedures (each as may be amended or supplemented from time to time) (together the “Safety Guidelines”) have been issued for compliance by all stakeholders including passengers and airlines. In case of any conflict between the terms of these Conditions of Carriage and the Safety Guidelines, or any other guidelines similar to the Safety Guidelines issued for reasons other than the Covid 19 pandemic, the Safety Guidelines and such other guidelines shall prevail over these Conditions of Carriage.

  • The capitalized terms used in these Conditions of Carriage will have the meanings ascribed to them below.

    • “Baggage” – means the Customer’s personal property carried along by him/her in connection with the trip to be undertaken. Unless otherwise specified, it consists of both Checked-in Baggage and Hand Baggage;

      “Baggage Check” – means the tag/receipt issued by IndiGo to a Customer that relates to the carriage of the Customer’s Checked-in Baggage and is affixed to the boarding pass;

      “Baggage Identification Tag” – means a document issued solely for identification of Checked-in Baggage and is attached to each such Checked-in Baggage;

      "Booking" – means a booking made in IndiGo’s database subject to the receipt of full payment by IndiGo and is also the primary record of the reservation;

      “Checked-in Baggage” – means Baggage of which IndiGo takes custody, and for which the airline has issued a Baggage Check;

      “Check-in Deadline” – means the time limit specified by IndiGo by which time, the Customer must have completed their check-in formalities and received their boarding pass;

      “Conditions Of Carriage” – means these conditions, i.e. the contract which governs the carriage of Customers on IndiGo Carriers for international air travel and terms of Bookings made by Customers, as are available on IndiGo’s website and are incorporated by reference in the Itinerary/Receipt/Invoice delivered with the Customer’s Booking and notices or communications provided to Customers from time to time. The Conditions of Carriage are subject to changes as may be introduced by IndiGo from time to time.

      “Confirmed Booking” – means the confirmation of a Booking, upon receipt of payment from the Customer in respect of his/her Booking, and the issuance of a valid confirmation number or PNR by IndiGo or its Travel Partner. Details of Confirmed Booking as provided by Customer shall be subject to verification by IndiGo at the time of check-in. In case of any discrepancies, IndiGo reserves its right to refuse carriage as mentioned in Clause 8 of these Conditions of Carriage.

      “Connected Segments" – means the connectivity offered by IndiGo between two Flight Segments operated by IndiGo (for instance - Kolkata –Delhi– Dubai, in which event, Kolkata is the point of origin, Delhi, the connecting point, and Dubai, the final destination)

      “Convention” – means whichever of the following instruments are applicable:

      the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention),

      the Warsaw Convention as amended at The Hague on 28 September 1955,

      the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975),

      the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975), or

      the Montreal Convention (1999).

      “Credit Note” – means a document issued by IndiGo pursuant to any adjustment in the taxable value of services provided or to be provided by it to the Customer including any adjustment on account of cancellation of booking, special service requests, etc. as per the applicable policy.

      “Customer” – means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a valid Booking, with IndiGo’s consent.

      CGST” – means Central Goods and Service Tax leviable under the Central Goods and Service Tax Act, 2017

      “Damage” – includes death or bodily injury to a Customer, loss, partial loss, theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by IndiGo.

      “Electronic Cigarette” or “E-Cigarette” means an electronic device that heats a substance, with or without nicotine and flavours, to create an aerosol for inhalation and includes all forms of Electronic Nicotine Delivery System (ENDS), heat not burn products (heated tobacco products), electronic hukkah and any other similar devices, by whatever name called and whatever shape, size or form it may have, but does not include any products licensed under the Drugs and Cosmetics Act, 1940.

      “Days” – mean calendar days, including all seven (7) days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Booking, the day upon which the Booking is made, or the flight commenced shall not be counted.

      “Fees” – means charges that are applicable for the provision of service by IndiGo.

      “Force Majeure” – means unusual and unforeseeable circumstances beyond IndiGo’s control, the consequences of which could not have been avoided even if all due care had been exercised. Circumstances beyond IndiGo’s control include without limitation, weather, air traffic control, meteoroidal conditions, security risks, mechanical failures, acts of terrorism, acts of nature, force majeure, political instability, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest.

      “Flight Segment” – means a single take-off and landing, for example, Delhi – Dubai

      “GST” - means tax leviable on provision of goods and services and includes SGST or CGST or UTGST or IGST or a combination thereof.

      “GSTIN” means a unique goods and services tax identification number issued to the person duly registered under the Goods and Services Tax regulations.

      “Hand Baggage” – means any of the Customer’s Baggage other than Checked Baggage.

      “IGST” – means tax leviable on provision of goods and services under the Integrated Goods and Service Tax Act, 2017.

      “INR” - means Indian Rupees, the lawful currency of Republic of India.

      Invoice” - means invoice issued by IndiGo in relation to a Confirmed Booking which shall be sent to the Customer and/or the GSTIN holder, in accordance with the GST regulations .

      “Itinerary/Receipt” – means a document or documents that IndiGo issues to Customers travelling with valid Bookings, that contains the Customer’s name, flight information, booking reference number, Conditions of Contract extract and notices

      “PNR” – means the Passenger Name Record, which is a unique booking reference number which identifies the Customer’s Booking in IndiGo’s database.

      “PSF” or “Passenger Service Fee” – means the Passenger Service Fee which is imposed per Customer per Sector, by the Government of India. IndiGo collects the PSF from the Customers as applicable, at the relevant airport on the date of making the Booking and remits the same to the Government of India. The PSF as applicable at the time of making the Booking shall apply.

      “Route” – means the flight from the airport at the point of origin, to the airport at the point of destination.

      “Sector” – means one or more consecutive Flight Segments having the same flight number.

      “Special Fares” – means the fares offered by IndiGo in certain select cases (for instance, certain corporate houses etc.), and the special privileges attributable to such fares.

      “SGST” – means tax leviable on provision of goods and services under the State Goods and Service Tax Acts of the respective state in India.

      “Stopover” – means a scheduled stop on the Customer’s journey, at a point between the place of departure and the place of destination.

      “Tariff” – means the published fares, GST, fees & charges and/or related conditions of carriage of an airline filed, where required, with the appropriate authorities.

      “Travel Partner” – means a travel agency that has been registered with IndiGo to make bookings for air travel and other ancillary services.

      “Terms & Conditions” – means these Terms and Conditions of Carriage.

      “UDF” or “User Development Fee” – means the User Development Fee as imposed by the relevant airport authority at certain airports in India. The UDF as applicable at the time of making the Booking shall apply.

      Unconnected Segments” means segments that are booked under separate surcharge components.

      UTGST- means tax leviable on provision of goods and services under Union Territory Goods and Services Tax Act, 2017 with respect to the relevant union territory of India.

      “We” / “our” / “ourselves” / “us” / “Carrier” / “IndiGo” – means InterGlobe Aviation Limited.

      “Website” – means the internet site www.goindigo.in provided by us for the purpose of Customers making online Bookings and to access

    • The title or caption of each article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text.

  • These Terms & Conditions shall apply only if the origin and destination of a Flight Segment is

    • These Terms & Conditions shall apply only if either the origin or the destination of a Flight Segment is outside India. In case of a domestic Flight Segment of a connection to or from an international destination, the Conditions of Carriage for domestic travel will apply.

  • Overriding Law & Conditions Prevail Over Regulations

    • These Conditions of Carriage are applicable unless they are inconsistent with IndiGo’s Tariffs or applicable law in which event such Tariffs or laws shall prevail.

      If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

       

    • Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and any other regulations that IndiGo may have, dealing with particular subjects, these Terms & Conditions shall prevail.

  • General Provisions & Changes and Cancellations

    • The Booking (and the resultant PNR generated thereafter) upon receipt of full payment for such Booking, constitutes prima facie evidence of the contract of carriage between the Carrier and the Customer named on the Booking. IndiGo will provide carriage only to the Customer(s) named in the Booking, and appropriate identification proof needs to be produced at the time of travel.

      For international travel, the Customer’s passport must be valid for at least six (6) months from the date of travel.

      For all international flights (except to and from Nepal), the only acceptable proof of identification would be a valid passport. All Customers, including children and infants, must present a valid passport and visa (if applicable) during check-in. It is the Customers’ responsibility to ensure that they have the appropriate travel documents at all times.

      For travel to and from Nepal* the following proofs of identification (other than the passport) would be accepted:

      Voter’s ID card issued by the Government of India / Government ID card (for Government Officials) for adults

      Birth Certificate / School ID for Children

      Birth Certificate for Infants (children below 2 years / 24 months as on the date of travel)

      *The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you check the passport/visa requirements and restrictions applicable for citizens belonging to countries other than India.

      Some Bookings can be made at discounted fares which may be partially or completely non-refundable. Customers should choose the fare best suited to their needs.

      IndiGo is a ticket-less airline. IndiGo offers a printed Itinerary with a PNR and the details of the reservations. An Itinerary does not constitute a document of carriage. The Booking in our database is the primary record of carriage and in the event of any differences between the Itinerary and the Booking in our database, the Booking will prevail.

      IndiGo does not issue open Bookings, hence no period of validity is applicable to the Booking.

      IndiGo Bookings and payments can be made at the following points of sale:

      On our website,

      Our Mobile App,

      By contacting the 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or 0124 6173838,

      Participating Travel Agencies,

      General Sales Agent (GSA). For Address information please visit International Reservation Offices page

      Customers using our Website and/or traveling with IndiGo agree to the Terms & Conditions that are available on our Website or on request at the airport.

      IndiGo accepts Diner Club Card, MasterCard, American Express, Rupay and VISA at the IndiGo call centre, IndiGo website and IndiGo mobile app. The usage of these cards for payment is governed by the terms and conditions of the respective bank or company issuing such card, as the case may be.

      A Customer shall be responsible to ensure that the full payment of the Tariff against a particular PNR is successfully received by IndiGo at the time of making a Booking, at any Points of Sale. In case, IndiGo’s Booking system does not acknowledge the receipt of payment on account of any technical error or on non-receipt of payment from the bank or any default of payment for any reason whatsoever, IndiGo shall not be held responsible for the carriage of the said Customer(s) under the said PNR, or for any liability thereof. If any payment is received by IndiGo’s Booking system for any Booking, and such payment is found to be, or suspected to have been, made fraudulently or unlawfully, IndiGo shall have the absolute right and discretion to reverse such payment and/or cancel such Booking.  Customers acknowledge and accept that in such a situation IndiGo shall not be held responsible for the carriage of the said Customer(s) under the said Booking, or for any consequential, direct or indirect liability thereof.

      Bookings may be made by cash payment at IndiGo’s airport counters however cash payment for INR 2,00,000 (Indian Rupees two lacs) or more, against 1 PNR will not be accepted under any circumstance.

      For Cards issued outside India:

      Customers who have used such cards for booking may receive a verification call. Customers travelling on such bookings are requested to carry the credit card / copy of credit card used for making the reservation at the time of check-in. If the transaction remains unverified, the amount will be refunded immediately and an email notification sent to make an alternate payment within stipulated time, failing which the reservation may be cancelled. We strongly recommend that you to check your booking on the IndiGo website before travel.

      Debit cards of select banks (both Indian and International) are also accepted on our Website. The usage of such cards is also subject to all the terms and conditions applicable to credit cards.

      IndiGo allows payment on its website through Debit Cards, Internet Banking and Cash Cards of select banks/ Card companies. The usage of these cards for payment is governed by the terms and conditions of the respective bank or company issuing such card, as the case may be.

      Cash and credit cards are also accepted at IndiGo airport counters and participating travel agencies

      IndiGo does not accept personal cheques.

      Invoice

      The Invoice shall be sent to the email address and in the name of the first passenger, mentioned in the Itinerary. In case of a Booking made by a GSTIN holder, the Invoice shall be sent in the name of the GSTIN holder and to the email address mentioned while providing the GSTIN information at the time of Booking. Additionally, passengers may download the Invoice using their PNR number on the IndiGo website www.goindigo.in. Invoices shall be only in INR, even in cases where the payment is made in a currency other than INR.

      GST may also be applicable on any special services requested by the Customer at applicable rates in accordance with applicable law.

      The invoice will be issued within 30 days from the transaction date (as per the GST laws).

      We recommend that Customers check their Itinerary for accuracy, and verify their itinerary 24 to 12 hours before the scheduled departure of the flight on our Website.

    • Fare Rules(Inclusive of GST) Lite Fare (Inclusive of GST) Regular Fare (Inclusive of GST) Flexi Plus Fare (Inclusive of GST)

      Valid on

      Domestic & Singapore, Bangkok and Kuala Lumpur.

      Domestic/International Travel

      Domestic/International Travel.

      Checked in Baggage Allowance

      International

      Nil. In case the customer reports with baggage at the airport, following fee will be charged at the airport for 20 Kg baggage allowance.

      For baggage above 20 Kg excess baggage charges as per policy will be applicable.

      Click here for details.

      20 Kg (30 Kg for Abu Dhabi, Colombo, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon flights. For Jeddah, the baggage allowance is 25 Kg along with additional allowance of 5L for Zamzam water (only for flights from Jeddah to India).

      20 Kg (30 Kg for Abu Dhabi, Colombo, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon flights. For Jeddah, the baggage allowance is 25 Kg along with additional allowance of 5L for Zamzam water (only for flights from Jeddah to India).

      Hand Baggage Allowance

      One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board.

      One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board.

      One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board.

      Change Fees

      0-3 (Days left for departure)

      Upto INR 5000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates

      4 Days and above

      Upto INR 4500 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates

      0-3 (Days left for departure)

      Upto INR 5000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates

      4 Days and above

      Upto INR 4500 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates

       

      0-3 (Days left for departure)

      Upto INR 5000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates

      4 Days and above

      Change fees is NIL for any number of changes; fare difference will be charged

      Cancellation Fees

      0-3 (Days left for departure)

      Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

      4 Days and above

      Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

      0-3 (Days left for departure)

      Upto INR 6500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

       4 Days and above

      Upto INR 6000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

      0-3 (Days left for departure)

      Upto INR 6500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

      4 Days and above

      Upto INR 1000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

      Change/ Cancellation allowed till

      4 hours before the departure of flight. For change/ cancellation done within 4 hours, no show charges will apply.

      4 hours before the departure of flight. For change/ cancellation done within 4 hours, no show charges will apply.

      4 hours before the departure of flight. For change/ cancellation done within 4 hours, no show charges will apply.

      Seats

      Chargeable

      Chargeable

      Included

      Snacks

      Chargeable

      Chargeable

      Included

    • Once a Confirmed Booking is made, the basic fare and all IndiGo surcharges paid are refundable, subject to change or cancellation rules. If the Customer does not check in for a flight at least 75 (seventy-five) minutes prior to its scheduled departure time, he will forfeit this total amount. The Customers are, however, entitled to a refund of the Government and Airport Fees and/or taxes. (if applicable). Please click here to claim your refund.

      IndiGo allows cancellations or changes to be made subject to the following:

      Changes/Cancellations to Booking must be made at least four (4) hours prior to scheduled departure time in the Booking.

      IndiGo shall retain a Change/Cancellation Fees as per terms and conditions agreed at the time of making the reservation, in accordance to DGCA CAR Section 3 Series M, Part II. The amount of change/cancellation will be as per the booked fare type as mentioned in section 4.2 and the fare rules  and is subject to change without prior notice for flights to/from destinations other than Kathmandu (for flights to/from Kathmandu domestic change/cancellation fee shall apply).This fee will be deducted from the total amount of IndiGo’s fares, and the remainder is refundable to the Customers (in the case of cancellation) or may be applied to the Customer’s changed Booking (in the case of a change).

      IndiGo does not permit changes in name once a Booking is complete. However, a minor spelling correction in the name of the Customer can be done within 24 hours of the Booking having been made, without incurring any additional charges, by calling IndiGo’s Customer Care number at +91 9910383838.

      In case of all codeshare flights, IndiGo will not be able to accept any requests for changes in the name once a Booking is complete, if the relevant codeshare partner does not permit such changes in name after completion of Booking, and the passenger’s itinerary includes a codeshare flight.  

        Currency Cancellation fee Change Fee
      Number of days left for departure   0-3 (Days) 4 Days and above 0-3 (Days) 4 Days and above
      Indian-Sub continent
      Ex-India to Colombo INR 3500 3000 3000 2500
      Ex-India to Dhaka INR 3500 3000 3000 2500
      Ex-India to Kathmandu INR 3500 3000 3000 2500
      Ex- Colombo to India LKR 8910 7700 7700 6370
      Ex-Dhaka to India BDT 4230 3625 3625 3025
      Ex-Kathmandu to India NPR 5610 4810 4810 4010
      South east, middle east and rest of Asia destination
      Ex-India to Hong kong INR 5000 4500 4000 3500
      Ex-India to Singapore INR 5000 4500 4000 3500
      Ex-India to Bangkok/Phuket INR 5000 4500 4000 3500
      Ex-India to Kuala Lumpur INR 5000 4500 4000 3500
      Ex-India to Muscat INR 5000 4500 4000 3500
      Ex-India to Male INR 5000 4500 4000 3500
      Ex-India to Kuwait INR 5000 4500 4000 3500
      Ex-India to Dubai/Sharjah/Abu Dhabi INR 5000 4500 4000 3500
      Ex-India to Doha INR 5000 4500 4000 3500
      Ex-India to Jeddah INR 5000 4500 4000 3500
      Ex-India to Chengdu INR 5000 4500 4000 3500
      Ex-India to Hanoi INR 5000 4500 4000 3500
      Ex-India to Ho Chi Minh INR 5000 4500 4000 3500
      Ex-India to Riyadh INR 5000 4500 4000 3500
      Ex-India to Yangon INR 5000 4500 4000 3500
      Ex-Hong kong to India HKD 575 515 460 405
      Ex-Singapore to India SGD 100 92 82 72
      Ex-Bangkok/Phuket to India THB 2285 2070 1835 1610
      Ex-Kuala Lumpur to India MYR 304 275 245 215
      Ex-Muscat to India OMR 28 25.3 22.5 19.8
      Ex-Male to India USD 73 67 60 53
      Ex-Kuwait to India OMR 28 25.3 22.5 19.8
      Ex-Dubai/Sharjah/Abu Dhabi to India AED 268 243 216 190
      Ex-Doha to India QAR 268 243 216 190
      Ex-Jeddah to India SAR 274 246 220 193
      Ex-Chengdu to India CNY 505 455 405 355
      Ex-Hanoi to India USD 73 67 60 53
      Ex-Ho Chi Minh to India USD 73 67 60 53
      Ex- Riyadh to India SAR 274 246 220 193
      Ex-Yangon to India USD 73 67 60 53
       Europe sector - Istanbul
      Ex-India to Istanbul INR 6500 6000 5000 4500
      Ex-Istanbul to India TRY 550 509 425 384
      Europe sector Codeshare Flights
      Ex-India to Amsterdam INR 6500 6000 5000 4500
      Ex-India to Athens INR 6500 6000 5000 4500
      Ex-India to Brussels INR 6500 6000 5000 4500
      Ex-India to Budapest INR 6500 6000 5000 4500
      Ex-India to Copenhagen INR 6500 6000 5000 4500
      Ex-India to Dublin INR 6500 6000 5000 4500
      Ex-India to Malta INR 6500 6000 5000 4500
      Ex-India to Paris INR 6500 6000 5000 4500
      Ex-India to Prague INR 6500 6000 5000 4500
      Ex-India to Tel Aviv - yafo INR 6500 6000 5000 4500
      Ex-India to Viena INR 6500 6000 5000 4500
      Ex-India to Zurich INR 6500 6000 5000 4500
      Ex-Amsterdam to India EURO 85 78 65.5 59
      Ex-India Athens to India EURO 85 78 65.5 59
      Ex-India Brussels to India EURO 85 78 65.5 59
      Ex-India Budapest to India EURO 85 78 65.5 59
      Ex-India Copenhagen to India EURO 85 78 65.5 59
      Ex-India Dublin to India EURO 85 78 65.5 59
      Ex-India Malta to India EURO 85 78 65.5 59
      Ex-India Paris to India EURO 85 78 65.5 59
      Ex-India Prague to India EURO 85 78 65.5 59
      Ex-India Tel Aviv - yafo to India EURO 85 78 65.5 59
      Ex-India Viena to India EURO 85 78 65.5 59
      Ex-India Zurich to India EURO 85 78 65.5 59

      For an International flight, change and cancellation can be done up to 4 hours prior to scheduled departure. Please note that no-show charges will be applicable 0-4 hours prior to scheduled departure.

      In the case of changes to a Booking already made, the residual amount (i.e. after the deduction of applicable fee per Customer per Sector) will be applied to the changed itinerary. Changes to the itinerary will be made at prevailing prices at the time of the change. If the residual amount is less than the price of the changed itinerary, the Customer will be required to pay the difference.

      In the case of a changed itinerary where the residual amount is greater than the price of the new itinerary, or in the case of a cancellation of a Booking already made, the Customer will receive the balance amount (i.e. after the deduction of applicable fee per Customer per Sector and the cost of the new itinerary, if applicable)  as a refund or, at the option of the Customer, credit in the Customer’s name, which can be used for future travel on IndiGo by himself for up to one year from the date of the cancellation.

      In case the Customer desires, refunds against the residual value after deduction of the applicable fee, will be made available as per the following:

      For Bookings made through credit cards/debit cards either online on web portal or through IVR at the Call Centre/airport counters, the refund will be processed back to the credit card or debit card (as the case may be) in seven working days from the date of refund request.

      For Bookings made through Travel Partners or online travel portals, the refund may be claimed from the respective travel partners/ portals.

      For Bookings made by cash at the airport, refunds will be processed through an electronic transfer of funds (NEFT), pursuant to filling the requisite refund form at the airport.

      For Bookings made through Net Banking online on our website, refunds will be processed to the same bank account and will reflect within 7 working days.

      American Express card refunds may take upto 21 working days to reflect in the account from the date of request.

      If any change in Itinerary results in a change or adjustment in price/value, a revised Invoice/Credit Note, whichever is applicable will be issued to the Customer.

      For Cards issued outside India:
      Customers who have used such cards for booking may receive a verification call. Customers travelling on such bookings are requested to carry the credit card / copy of credit card used for making the reservation at the time of check-in. If the transaction remains unverified, the amount will be refunded immediately and an email notification sent to make an alternate payment within stipulated time, failing which the reservation may be cancelled. We strongly recommend that you to check your booking on the IndiGo website before travel.

      Please note that our Bookings are not transferable. If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a credit or a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

      As per DGCA, all bookings paid by cash using old Rs. 500/ Rs. 1,000 currency notes, between 9th Nov’16 & 2nd Dec’16 are strictly non-refundable, non-cancellation till further notice.

  • Check Fares, Duties, Charges and Surcharges

    • Airfare Charges are inclusive of the following components:

      Base Fare

      Fuel Charges

      Common User Terminal Equipment (CUTE) Charges

      Airfare Charges apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Airfare Charges do not include ground transport service between airports and / or between airports and town terminals. The Customers’ Airfare Charges will be calculated in accordance with IndiGo’s Tariff in effect on the date of payment for travel on the specific dates and Itinerary shown on it. Any change in the Itinerary or dates of travel, may result in a change in the Airfare Charges to be paid. 

      All our Bookings have the same rules and conditions for ease of understanding. However, our Special Airfare Charges have certain terms and conditions attached to them. In the event that the Booking is made on the Special Airfare Charges, except to the extent specified otherwise in the terms and conditions governing the Special Air Fares Charges, these Terms & Conditions shall apply in their entirety. In the event of a conflict between a provision contained herein and in the terms and conditions attached to the Special Airfare Charges, the provision as contained in the latter shall prevail and take precedence. 

      Airfare Charges booked through our website and mobile app available on IOS and Android are bound by the same terms and conditions as those of all other IndiGo Bookings. 

      IndiGo offers Airfare Charges on a one-way basis for ease of purchase (visa rules for holding confirmed return or onward journey to be followed). Certain promotional Airfare Charges require a round-trip itinerary and once purchased do not allow partial cancellation of the itinerary. Please refer to detailed Airfare Charges rules at time of Booking. 

      All IndiGo Airfare Charges are quoted in Indian Rupees (INR).Click here for the detailed Airfare Sheet. 
      Please note that certain Airfare Charges may have conditions which limit or exclude the Customers’ right to change or cancel Bookings. 

      Airfare Charges are subject to change without notice. 

      Once purchased, the Airfare Charges will not change, provided, however, that if the Customer requests for a subsequent change in the Booking or routing, revised Airfare Charges may be applicable. 

      A Booking is valid from the date the Booking was made until the last commencement date of travel thereon. Unused Bookings or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo’s rules and regulations. 

      A person shall not be entitled to be carried on an IndiGo flight unless that person presents a valid Itinerary, duly issued in accordance with IndiGo's Regulations. 

      IndiGo from time to time introduces/offers certain add-on services inter-alia including seat selection, pre-paid snacks or additional excess Baggage allowance, at the time of Booking. Such services shall be governed by the respective terms and conditions for such add-on services mentioned at the relevant sections of the Website.

    • The amount of any applicable taxes, duties, fees, charges or surcharges payable by the Customer is calculated as at the date of Booking. If there is a change in an existing tax, duty, fee, Charges or surcharge, or a new tax, duty, fee, Charges or surcharge is imposed, after the date of Booking, the Customer will not be obliged to pay it or get a refund as the case may be, unless: 

      The Customer decides to change the date of travel which requires rebooking; or

      The tax, duty, fee, Charges , surcharge (including UDF) is to be paid to or is on behalf of a regulatory authority.

      The total fare payable to IndiGo per Booking, per Customer, per Sector includes four components: basic fare, taxes imposed by the Government, surcharges that are imposed by IndiGo, and fees imposed by the Government of India or any other authority having jurisdiction as per applicable laws. Please note that these fare components may undergo a change at any time without notice.

      Currently IndiGo's surcharges include an airline fuel Charges, a CUTE Charges and a Transaction Fee. 

      The airline fuel Charges will vary depending on the Sector, date of Booking, and the actual date of travel.

      The CUTE Charges are levied at airports for usage of Common User Terminal Equipment (CUTE). 

       

      A convenience fee of Rs.500/- (inclusive of GST) per person per flight for all Net banking OR Rs.500/- per person per flight for Credit Cards/Debit Cards is collected by the airlines establishing, maintaining and operating the online flight booking system, to enable the Customers to book the air tickets online while using a Credit/Debit card/Net Banking. This fee includes the charges paid by the airlines to the concerned Bank (varies from one Bank to another) for availing of such facility.

      Currency Convenience Fee (Per passenger per segment)
      INR 500
      Please note that if the payment is to be made in any other currency than Indian Rupee, the Convenience Fee will be calculated as per the conversion rate prevalent at the time of payment.

      A Non-refundable convenience fee of INR 200 per pax per sector for International  will be levied on payment done through vouchers.

      A booking fee of INR 500 + GST per passenger per sector (or equivalent) will be applicable for all bookings made from the call center and airport ticketing counter. This fee is a refundable fee.

      For flights originating from outside India, the applicable fee and/or tax will be charged under the relevant category.

      Please also note that some services may require additional fees not mentioned above.

    • Fares, taxes, fees and charges are payable in the currency chosen by the Customer or the Travel Partner while making the Booking. The Customer or Travel Partner can choose only from the options provided by IndiGo. Please note that certain fees and charges for currencies other than INR are fixed in the respective currencies, and may not match with the amount obtained by directly converting the INR fee or Charges with the exchange rate.

  • Requirements, Personal Data & Seating arrangements

    • Certain fares have conditions which limit or exclude the Customers’ right to change or cancel reservations.

      IndiGo requests that at the point of reservation, the Customer provides the airline or its Travel Partner with a contact number (valid mobile number) for each city in the Customers’ Itinerary including the applicable country and area codes. This will assist IndiGo in informing Customers of any irregularities with a flight on which they are booked.

      With effect from 1 July, 2017, there is a requirement of providing the GSTIN or the UIN (Unique Identification Number) of the Customer who would be claiming input tax credit. IndiGo requests the Customer at the point of Booking to provide the GSTIN applicable.  Only single GSTIN can be mentioned against one PNR. GST shall be computed on the basis of GSTIN provided by the Customer.  

      The invoice will be issued within 30 days from the transaction date (as per the GST laws).

      NOTE: Once PNR is generated,

      NO  changes to GSTIN will be allowed.

      NO GSTIN will be added / deleted to an existing PNR 

    • The Customer recognizes that personal data has been given to IndiGo for the purposes of making a Booking, obtaining and for providing ancillary services or products that may be offered by IndiGo and/or its chosen partners from time to time, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with the Customers’ travel. The Customer consents that such personal data may be used by IndiGo or its partners to check online credit/debit/identity fraud. For these purposes, the Customer authorizes IndiGo to retain and use such data and to transmit it to the airlines’ own offices, Travel Partners, government agencies, other carriers or the providers of the above-mentioned services. The Customer also recognizes that IndiGo and / or its chosen partners may contact them via email or other means to inform them of account status or changes or alterations to the service or to inform them of other services provided or contemplated.

    • IndiGo offers assigned seating at airport check-in counters. For preferential seating, IndiGo offers advanced seat assignment through its service ‘Seat Plus’ at the time of making a Booking or after Booking. Customers below the age of 15 are not permitted to sit on the emergency exit rows – Rows 12 & 13 on A320 and Rows 17,18 & 27 on A321.

       

  • Checking-In, Boarding Details, Failure to Comply

    • Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary, duly issued in accordance with IndiGo’s regulations.

      All Customers must ensure that they have valid travel documents as required by the laws of the country of destination. IndiGo assumes no responsibility for the correctness of the Customers’ travel documents. Any fines or damages that IndiGo incurs as a result of incomplete or incorrect travel documentation of the Customers travelling with us, will be recovered from the concerned Customer.

      Besides valid travel documentation, please note that Customers are required to present the credit / debit card or a signed photocopy of the credit / debit card used to pay for the Booking, at the time of check-in.

      Customers who cannot provide sufficient identification will be denied boarding.

      IndiGo recommends that Customers report for Check-in at least 3 hours prior to the departure of the scheduled flight. The Customers’ journey will be smoother if they allow themselves ample time to comply with the Check-in timelines. IndiGo reserves the right to cancel a Customer’s reservation if he/she does not comply with the Check-in timelines.

      Check-in closes 1 hour and fifteen (15) minutes prior to the scheduled departure of the flight.

      Failure to complete the check in formalities within the stipulated time limit would result in forfeiture of the Booking amount. The Booking would be declared a “No Show” and the Customer would not be entitled to a refund or a credit shell. However, only the PSF and UDF may be refunded upon request by the Customer by writing to IndiGo.

    • In order to maintain schedules, the boarding gate will be closed –twenty-five (25) minutes prior to the departure time. The Customers must be present at the boarding gate not later than the time specified by IndiGo when they check in.

    • IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.

  • Right to Refuse carriage and check for Special/Disability Assistance

    • IndiGo may refuse carriage of a Customer or the Customer’s Baggage, under the following circumstances, in the exercise of its sole discretion:

      (a) such action is necessary to comply with any applicable law, regulations applicable travel guidelines which may also be accessed here or orders of any state or country to be flown from, into or over;

      (b) the Customer’s conduct, mental or physical condition or the condition or state of the Customer’s Baggage is such:

      (i)  as to cause reasonable apprehension of harm to or endangerment of the safety and security of other Customers or IndiGo’s crew, or the aircraft or safety in general, or

      (ii) that the Customer or the Customer’s Baggage may pose a hazard or risk to himself, other persons or any property, IndiGo’s crew or the aircraft or safety in general.

      (c)  the Customer has committed misconduct on a previous flight and there being a reasonable likelihood that such conduct may be repeated;

      (d)  the Customer has not observed, or is likely to not follow IndiGo’s or its crew’s instructions;

      (e)   the Customer fails to observe IndiGo’s instructions with respect to safety or security;

      (f)    the applicable Tariff, Fees, any other charges or applicable taxes payable by the Customer, have not been paid;

      (g)   payment information or credit/debit card details provided by the Customer are not correct/verified, a Booking has been made, or is suspected to have been made, fraudulently or unlawfully, or has been made by a person not authorised by IndiGo to make a Booking;

      (h)   the Customer does not have proper and adequate travel documentation, or may seek to enter a country through which he/she may be in transit, or for which he/she does not have valid travel documents, destroy his/her travel documents during flight or refuse to surrender his/her travel documents to the flight crew, against receipt, when so requested;

      (i)   the immigration authority of either of, the country of origin which the Customer is travelling from, the country to which the Customer is traveling to, or a country in which they have a Stopover, has informed IndiGo (either orally or in writing) that it has decided not to allow them to either, exit from the relevant country of origin or enter the relevant country, as the case may be, even if they have or appear to have, valid travel documents;

      (j)   the Customer fails to complete the check-in requirements/ formalities or boarding requirements or arrive at the boarding gate within the stipulated timeline;

      (k)   the Booking has been altered by a party other than IndiGo or its Travel Partners;

      (l)    the person checking-in or boarding, cannot prove that he/she is the Customer named in the Booking;

      (m)  the Customer’s Checked-in Baggage has a power bank or any other item prohibited to be carried as a part of Checked-in Baggage;

      (n)   the Customer is under the influence of alcohol, drugs or is intoxicated or declared as unruly as per the section titled “Guidelines on Unruly behaviour by a passenger” of clause 8 (Refusal and Limitation of Carriage) of the Conditions of Carriage;

      (o)  the Customer is suffering from any ailment, or disease which is likely to risk the health, safety and security of the said Customer or other Customers or IndiGo’s crew;

      (p) the Customer (if he/she falls under the special/disabled category) fails to comply with the mandatory requirements of the section titled “Special / Disability Assistance” of clause 8 (Refusal and Limitation of Carriage) of the Conditions of Carriage; or

      (q)  the Customer fails to comply with any of the mandatory requirements as incorporated in clause 9 (Baggage), clause 10 (Connected Segments), clause 15 (Conduct On-board the Aircraft and at airports), and clause 16 (Administrative Formalities) of the Conditions of Carriage.

    • Guidelines on Unruly behaviour by a passenger under the Aircraft Rules, 1937:

      Rule 22. Assault and other acts of interference against a crew member - No person shall, on board an aircraft -

      assault, intimidate or threaten, whether physically or verbally, a crew member which may interfere with the performance of the duties of the crew member or lessens the ability of the crew member to perform those duties.

      refuse to follow a lawful instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member, for the purpose of ensuring the safety of the aircraft or of any person or property on board or for the purpose of maintaining good order and discipline on board.

      Rule 23(1). No person shall, on board an aircraft -

      assault, intimidate or threaten, whether physically or verbally, any person,

      intentionally cause damage to or destroy any of property,

      consume alcoholic beverages or drugs,

      which is likely to endanger the safety of the aircraft or of any person or jeopardizes the good order and discipline on board the aircraft.

      Rule 23(1). Rule 25(3). No person shall smoke :

      in any part of an aircraft or in its vicinity, in which a notice is displayed indicating that smoking is prohibited.

      anywhere in an aircraft during take-off, landing or refuelling or during a period in which a notice is temporarily displayed indicating that smoking is prohibited.

      Note: For the purpose of this rule, foreign aircraft falling under sub-rule(3) of rule 1 shall be deemed as aircraft registered in India and Indian aircraft falling under sub-rule(4) of rule 1 shall be deemed as aircraft not registered in India.

      Rule 29. Acts likely to imperil the safety of aircraft- No person shall interfere with the pilot or with a member of the operating crew of an aircraft, or tamper with the aircraft or its equipment or conduct himself in a disorderly manner in an aircraft or commit any act likely to imperil the safety of an aircraft or its passengers or crew.

      Rule 29 B. Prohibition on the use of portable electronic devices - No person shall operate, nor shall the operator or the pilot-in-command of an aircraft allow the operation of any portable electronic device on board an aircraft in flight:

      Provided that the Pilot-in-Command may permit the use of cellular telephone by the passengers of a flight after the aircraft has landed and cleared active runway, except when the landing takes place in low visibility conditions as may be determined by the Director-General from time to time:

      Provided further that the provisions of this rule shall not apply to portable voice recorders, hearing aids, heart pacemaker, electric shavers or other portable electronic devices which, in the opinion of the operator, do not cause interference with the navigation or communication system of the aircraft on which it is to be operated and for which such operator has obtained approval of the Director-General. Explanation. For the purposes of this rule, an aircraft shall be deemed to be in flight when all its external doors are closed following embarkation until the moment when any such door is opened for disembarkation.

    • 1. Infant

      2. Minors

      Flying Solo Service

      3. Pregnant Women

      4. Safety Assistants

      5. Customers with Sensory Impairment

      (A)Visual Impairment

      (B)Hearing Impairment

      (C)Visual & Hearing Impairment

      6. Service Dog

      7. Mobility Assistance

      8. Wheelchair users or Customers using wheelchairs, Crutches / braces / other prosthetic devices

      9. Spinal Support Equipment (SSE)

      10. Traveling with broken limbs

      11. Customers with Psychiatric or Emotional disorders

      12. Customers having Autism or Intellectual Disability

      13. Internal Devices

      14. Portable oxygen concentrators( POC)

      15. Customers with certain adverse medical conditions

      16. Customer Grievance Redressal

      17. Frequently asked Questions

      Special Assistance

      Seating accommodation & aircraft accessibility for passengers with a disability:

      • We will allocate you a seat that is convenient and designated as accessible for persons with disabilities at no additional charge. These seats will remain blocked until two hours before the departure time. Our seats have movable armrests for easy accessibility to the seats. However, in order to meet the safety requirements of the DGCA CAR Section 3, Series M, Part I, passengers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation in case of an emergency. To allow us to provide the best assistance, please provide us with as much information as possible at the time of your booking and or at the time of check-in.

      Lavatories:

      • A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance moving to and from the lavatory door(same as above), but will not be able to assist the Customer inside the lavatory.

      1. Infants

      Age:

      For safety reasons, children above the age of seven (7) days and under the age of two (2) years as on the date of travel are regarded as Infants. In the event of a failure to produce a valid proof of age for the Infant, full fare as applicable on the date of travel will be payable for the Infant and the infant will be allowed to travel only subject to availability of seats.

      Seating:

      • No extra seats may be booked for Infants.
      • Infants cannot travel in their own seat and must be seated in an adult's lap.

      Number:

      • A maximum of one infant per adult is allowed.

      Fee:

      • For infants not occupying a seat a fee, as mentioned in Annexure A, per sector is applicable, applicable from time to time.

      Baggage allowance

      • Infants are permitted a baggage allowance for hand Baggage only for a maximum weight of 7Kgs

      2. Minors:

      Children above the age of two (2) and below the age of twelve (12) years are regarded as Minors. Children aged between the ages of 2 and 5 must be accompanied by a companion aged 18 years or more.

      A child's journey under Flying Solo Service

      As a child, travelling alone can be an exciting experience but a parent would need to know and be assured that the child will be taken care of.

      IndiGo may, at its sole discretion, accept unaccompanied minors, that is, children aged above5 and below 12 upon payment of an additional fee as mentioned in Annexure A per Sector:

      At departure

      Please make the child available at the airport at least 2 hours prior to departure.

      A parent or guardian is required to complete a signed form (click here to download the form) at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian (above the age of 18) who will meet the unaccompanied minor at the point of arrival;

      Valid photo-ID for both the unaccompanied minor and the parent or guardian is required at the point of check-in;

      A staff member will take the child to the aircraft where our cabin crew will then look after them.

      The parent or guardian must remain at the airport until the flight has departed.

      On Board

      During the flight our cabin crew will keep an eye on the child and will make sure that they have everything they need.

      Do not worry about the snack, as it is included on our Flying Solo program.

      To make sure that the child has a comfortable flight, the parent is requested to pack medication, warm clothing and a favorite toy or game in their hand baggage.

      Transit/Transfer

      If the stopover at transfer station is less than 6 hours and if the child is booked through out on IndiGo, we shall be able to accept the child under Flying Solo Services.

      If the stopover at transfer stations is more than 6 hours and/or involves night halt and/or transfer is on other airline except IndiGo, we shall not be able to accept the child under Flying Solo services. In such cases child must be accompanied by someone who is above the age of 18 years in age.

      Upon arrival

      When the flight arrives, our ground staff will accompany and assist the child through the airport arrivals process.

      We will only release the child to the care of the nominated adult, after checking their photo ID as per the details mentioned in the form

      Please be available at the arrival hall at least 30 mins prior arrival to receive the child

      Age of child

      Availing Flying Solo

      Under 5 years

      Flying solo is unavailable, the child MUST travel with someone over the age of 18 years.

      5-12 years

      Book Flying Solo and can travel on all flights

      13-18 years

      The child can travel alone or we would be happy to offer Flying Solo service.

      3. Pregnant Women We understand that pregnancy is not a medical condition unless there are known medical complications which can endanger the life of mother or the child. However, we request you to kindly take note of the following:

      In case of normal pregnancies, expectant mothers till the end of 36 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. Fit to Fly certificate from the treating obstetrician dated not more than 7 days before the date of travel is required only if the pregnancy is between 33rd & 36th week.

      Multiple (twins, triplets etc) and uncomplicated Pregnancy is between 33rd till the 32nd Week. Expectant mothers are allowed to travel only up 32 weeks of pregnancy with Fit to Fly certificate from the treating obstetrician dated not more than 7 days before the date of travel is required only if the pregnancy is between 28th & 32nd week.

      Expectant mothers beyond 32 weeks of pregnancy shall not be allowed to travel in case of complicated pregnancy. Fit to Fly certificate from the treating obstetrician dated not more than 3 days before the date of travel is required only if the pregnancy is between 33rd & 32nd week. In addition, medical clearance is given by the company doctor who will discuss the case on an individual basis with the passenger’s doctor/or will check all the medical documents of the passenger (pregnant lady) in case treating obstetrician is not contactable.

      In addition, medical clearance is given by the company doctor who will discuss the case on an individual basis with the passenger’s doctor/or will check all the medical documents of the passenger (pregnant lady) in case treating obstetrician is not contactable.

       

      4. Safety Assistants

      A Safety Assistant is any able-bodied person who assists the Customer with disability to exit the aircraft in case of an emergency evacuation, or to establish communication with cabin crew for the purpose of the required safety briefing.

      Who can be a Safety Assistant

      The safety assistant shall be at least 18 years old, physically and mentally able and willing to evacuate the disabled Customer in case of an emergency

      Seating of the Safety Assistant

      The Safety Assistant will be seated next to the Customer, in order to assist in case of an emergency. If a safety assistant is accompanying several Customers with disability, the safety assistant will be seated in the same row as the Customer with disability. In case seats are not available in the same row, then the safety assistant is seated in the row immediately in front or behind of the Customer with disability.

      Examples of requirement of a safety assistant:

      Customers travelling in a stretcher - The safety assistant must be a medical / paramedical escort. In selected cases IndiGo’s internal physician may permit a non-medical Safety assistant.

      Customers with mental disability who are unable to comprehend or respond appropriately to safety instructions, including the regulatory safety briefing and any other safety related instructions provided in the aircraft.

      Customers with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft in case of an emergency.

      Customers with severe hearing , vision impairments and speech impairment , (all together) - if the Customer cannot establish some means of communication with the cabin crew that is adequate both to allow transmission of the regulatory safety briefing, and to enable the Customer to assist in his or her own evacuation of the aircraft in the event of an emergency

      Any other disability which IndiGo, in its sole discretion decides may affect the safety of the Customer while on board an aircraft

      Customer Responsibility

      We at IndiGo are highly committed to Customers’ safety and convenience and making the best of efforts to ensure that all  our Customers experience the finest of services on board our planes. Having said that, it is pertinent to mention here that our airline is still in an evolving stage. We have learnt to interact with persons with disability flying with us, however, we are still learning, constantly exploring, and finding ways to serve our Customers better.
      At this stage, we are trying our best to gain expertise and competence, thereby enhancing our teams’ awareness & customer handling skills.
      In order to make your journey comfortable, we solicit Customers’ support and cooperation. For a Customer travelling alone, should be able to perform the following activities independently:

      Requirements:

      Fasten and unfasten seat belt?

      Take out and put on the lifejacket?

      Leave the seat and get to an emergency exit (this does not need to be by walking)?

      Put on an oxygen mask?

      For certain Customers we express our special concern and insist that they travel with a companionGenerally, the Customers who are likely to need a companion are those who:

      Have a severe learning or cognitive challenge which prevents them from understanding or reacting to safety instructions

      Are hearing and visually impaired

      Have a challenge that prevents them from moving without assistance to reach an emergency exit.

      5. Customers with Sensory Impairment –

      (A) Visual Impairment

      Pre-requisite

      If assistance is required within the airport, Customer or his representative shall intimate IndiGo about the type of assistance required prior to the departure.

      At the airport

      IndiGo would request Customers with Visual Impairment to check-in early for their flight for a hassle free experience If Customer declares independence in mobility within the airport and doesn’t require any staff for assistance, the Customer must ensure to be present at the designated boarding gate at the boarding time advised to him verbally by the staff.

      Do note that our boarding gates close 25 mins (domestic) and 25 mins (international) prior to the scheduled departure time, post which boarding is not allowed.

      Also note since some the airports are silent airports there would not be any sort of announcements made.

      The Customer is welcome to board the aircraft at leisure; however if requested to the staff at the departure gate, the Customer will be able to board first, the staff at the boarding gate shall assist you in boarding first.

      On board

      Every IndiGo aircraft comes equipped with Safety Briefing Cards printed in Braille for our Customers who have vision disabilities. Our cabin crew will read the snack menu options, identify food items and placement on the tray and assist with opening the food package upon request. Our cabin crew will not be able to provide any assistance in feeding such Customer

      Due to safety regulations, the Customer with visual impairment will not be allocated an exit row seat.

      (B) Hearing Impairment

      Pre-requisite

      If assistance is required within the airport, Customer or his representative shall intimate IndiGo about the type of assistance required prior to the departure.

      At the airport

      IndiGo would request Customers with Hearing Impairment to check-in early for their flight for a hassle free experience.

      If Customer declares independence in mobility within the airport and doesn’t require any staff for assistance, the Customer must ensure to be present at the designated boarding gate at the boarding time mentioned on their boarding pass. Also note most of the airports are equipped with electronic flight display, however, the nearest IndiGo staff can always be contacted for any assistance required.

      Do note that our boarding gates close 25 mins (domestic) and 25 mins (international) prior to the scheduled departure time, post which boarding is not allowed.

      The Customer is welcome to board the aircraft at leisure; however if requested to the staff at the departure gate, the Customer will be able to board first. The staff at the boarding gate shall assist you in boarding first.

      On board

      Due to safety regulations, the Customer will not be allocated an exit row seat.

      (C) Visual and Hearing Impairment

      Pre-requisite

      If assistance is required within the airport, Customer or his representative shall intimate IndiGo about the type of assistance required at least 48 hours prior to the departure.

      For Customers’ safety, they will need to travel with a safety assistant if they need help to do any one of the following:

      ✓ Fasten and unfasten your seat belt

      ✓ Take out and put on your lifejacket

      ✓ Leave your seat and get yourself to an emergency exit (this does not need to be by walking)

      ✓ Put on an oxygen mask

      ✓ Establish communication with crew with regards to safety briefings and react to safety instructions

      If you are required to travel with a companion, IndiGo will sell them a ticket at the same fare as that paid by the first Customer, even if rates have increased in the meantime. It may also be possible to find another Customer on the flight willing to take the role of an accompanying person for emergency purposes but this cannot be guaranteed.

       

      6.Service Dogs:

      When to inform:

      Customers with sensory impairment intending to travel with their guide dog, should make their reservation via the IndiGo call centre and provide us notice of at least 48 hours prior to departure, that a guide dog will be travelling.

      Seating of the guide dog

      Please note that guide dogs for our sensory impaired Customers shall not occupy any seat.

      Customers with guide dog will be seated on the first row.

      Documentation Required

      The Customer must produce complete and valid documentation including but not limited to identification cards to prove that the guide dog is a service animal and has all valid permissions including confirmation that it is trained from an appropriate institution

      The certificate of vaccination of the guide dog shall be produced at the time of check-in.

      Hygiene/travel requirements of a guide dog

      The Customer is required to bring a moisture absorbent mat, to place it under the guide dog. Further, the guide dog should be properly trained, restrained, muzzled and vaccinated

      A guide dog may be denied boarding or removed from the flight if, IndiGo in its sole discretion decides that the animal cannot be contained by the Customer or otherwise exhibits behavior that poses a threat to the health or safety of others on board.

      Customer shall be fully responsible for the guide dog. A meet and assist service can be provided, if assistance is required at departure and on arrival, on prior request

      Only for International:

      If travelling into India or out of India, the guide dog must meet the requirements of the destination country

      7. Mobility Assistance:

      IndiGo would be more than happy to provide a wheelchair as per your requirement. In order to ensure the service meets your needs, our reservation team or the airport staff may ask you some questions to determine the level of assistance you require.

      IndiGo wheelchair service is provided with an attendant at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or the aircraft door (depending on the airport facilities).

      Our team is trained in transferring techniques and can assist if you are unable to transfer by yourself from the wheelchair to/from your seat;

      Whilst we will do everything we can to help our Customers to their onward flight, they are requested to be aware that there might be a delay in assisting them during busy periods. IndiGo shall not be liable for any such Customer missing onward flights, we would always advise them to factor in delay times when making their travel plans.

      Our employees are trained to assist our Customers with disabilities and for any sorts of limitations, we offer a wide variety of special assistance.

      Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

      If you are travelling in a group of 10 or more people and require wheelchairs, please contact 0124 6173838 at least 48 hours before scheduled departure

      Please contact us either through this web site or by contacting our agents on 0124 6173838

      IndiGo does provide the following facilities to its Customers with reduced mobility:

      Assistance in moving to and from seats; and

      Help in preparation for eating.

      However, we express our inability to provide Customers with any assistance for personal care needs on-board, such as, eating/drinking, administration of medications, assistance inside the lavatory, or other personal care needs. If assistance is required with any of these, we recommend a Safety Assistant.

      8. Wheelchair users or Customers using wheelchairs, Crutches / braces / other prosthetic devices:

      Before travel

      We want our Customers to be as comfortable as possible on their IndiGo flight. Our staff will be pleased to discuss their needs, so call us and we'll help you plan your travel

      Traveling with own wheelchair

      If Customers wish to check-in their own wheel chair, IndiGo shall provide assistance to dismantle and/or reassemble the wheelchair under the supervision of the Customer. However IndiGo shall not be liable for any damage arising while handling the wheelchair. Such checked in wheelchair will be returned to the Customer at the destination airport

      If the Customer wishes to use their own wheelchair at the airport, they are permitted to do so up to the aircraft, whereupon it will be stored in the hold area.

      In the event of loss or damage, mobility aids or any equipment relating to the disability which are placed into the checked are luggage is not covered for anything more than the maximum liability under IndiGo’s Conditions of Carriage.

      We recommend suitable travel insurance for any equipment carried along

      Customers are allowed to use their own crutches, braces and / or other prosthetic devices up to the aircraft, and may board with such items as hand baggage, provided the Customers are dependent on them.

      Customer with a disability may use their own manual powered wheelchair till the aircraft door

      Unfortunately electronic powered wheelchair(s) with a wet-cell battery shall not be accepted since it’s corrosive in nature and is considered to be a ‘’Dangerous Good’’

      Unfortunately electronic powered wheelchair(s) with lithium or non spillable battery shall not be allowed beyond the check-in counter, due to security reasons

      Electronic wheelchairs will be dismantled at our check-in counters and the Customer needs to carry something to seal the battery terminals to avoid damage to the battery

      Airport Wheelchairs

      We have wheelchairs available for use at all airport locations to assist with transportation from check-in to the boarding gate, making connections (if applicable) and from the aircraft to the arrivals hall at the destination. Customers can request this service when making their booking, and upon arrival at the airport they can notify one of our airport service agents about their wheelchair requirement. For an hassle free experience Customers shall notify IndiGo at least 48 hrs prior departure

      Safety Assistant

      On board

      If a Customer is travelling without safety assistant, IndiGo shall be happy providing below mentioned assistance:

      1. will be able to extend a meet and assist service to the Customer to assist in boarding, deplaning, flight connections and check-in / transfer / reclaiming of checked-in bags.
      2. stowing their hand baggage
      3. opening any parts of Customer’s on board snack.
      4. on board individual safety briefings if requested by Customer

      IndiGo regrets its inability to assist with following,

      1. assist the Customer with personal care and toileting needs before, after and during the flight.

      At destination

      If the wheelchair has been stowed in the hold, we'll make every effort to return it to the Customer as close to the aircraft door as possible. If this is not possible, we will make sure there is a wheelchair available to assist Customer to the baggage reclaim area

      We can arrange assistance between the gate and the arrivals hall if the Customer would like this service. Depending on the airport, this will either be by electric buggy, airport wheelchair or accessible buses.

      9. Spinal Support Equipment (SSE):

      Customers must bring their own spinal support equipment and should be fully responsible for installation, usage and removal.

      Customer-supplied spinal support equipment will be carried free of charge.

      If you are planning to travel with Spinal Support Equipment, we recommend that you please contact us on 0124 6173838, at least 7 (seven) working days prior to departure and inform us of your SSE specifications.

      Our Engineering team will then check to ensure that your equipment can be accommodated safely in the aircraft.

      10. Travelling with broken limbs

      All Customers with a mobility problems such as fractured legs in plaster or paraplegics will preferably be allocated seats which will allow maximum space for their comfort, subject to load factor

      All Customers with limbs in plaster casts shall preferably be accommodated in seats near toilets and floor level exits provided with slide/raft (not emergency exit row seats).

      11. Passengers with Psychiatric or Emotional disorders:

      Customers with psychiatric or emotional disorders shall always travel with a safety assistant.

      The safety assistant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.

      12. Passengers having Autism/ Intellectual disability/Dementia / Alzheimer's and Down syndrome :

      Customers with Autism/Intellectual disability/Dementia/Alzheimer's and Down syndrome need to book their flights at least 48hrs prior departure by call our call centre at 09910383838

      While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel

      Customers with Autism/ Intellectual disability/Dementia / Alzheimer's and Down syndrome will be given time to settle in their seat before other Customers board the aircraft.

      Our Customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.

      IndiGo offers 

      Assistance, upon request, from the ticket counter till the aircraft seat shall be provided. In addition, meeting their family member at the gate upon arrival is also available. These requests need to be made at the ticket counter at check-in. The name of the person picking up the Customer must be communicated at the time of check-in as well.

      13. Internal Medical Devices:

      If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

      14. Portable oxygen concentrators (POC)

       

      Only Portable Oxygen Concentrator (“POC”), approved by Federal Aviation Administration (“FAA”) is permitted on board IndiGo flights either as checked-in or hand baggage, free of cost, subject to following conditions being met:

      A request for carriage or use of the POC on board being made by the Customer to IndiGo a minimum forty eight (48) hours in advance from the scheduled departure time;

      POC should not cause any interference with the electrical, navigation or communication equipment on board;

      Customer carrying the POC on board must comply with all security requirements and instructions communicated by the Crew, from time to time;

      Customer alone will be solely responsible for packing, assembling, dismantling or facilitating administration of POC both on ground and on board. IndiGo will under no circumstances be liable or responsible for the same.

      Notwithstanding anything contained herein, IndiGo, in its sole discretion, reserves the right to refuse carriage of the POC, if it is likely to endanger the safety of the aircraft or of any person;

      If POC is to be carried as checked-in baggage:

      For safety purposes, Customer must ensure that the POC prior to check in is empty and free of pressure. Thus, if the POC was used before coming to the airport, then the Customer must to reset the POC to avoid any residual oxygen in the equipment;

      If POC operates on lithium battery, battery should be removed and carried by Customer as hand baggage. If POC operates on any other type of battery, battery should be removed and packed separately in such a way that battery terminals do not come in contact with any metal objects. Carriage of such batteries will further be subject to applicable regulatory requirements including but not limited to those mentioned under the Aircarft (Carriage of Dangerous Goods) Rules, 2003, International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations.

      If POC is to be carried as hand baggage:

      Customers carrying/using the POC on board shall be assigned only a window seat, except on rows 1,12 & 13. Such Customers shall not be seated on middle or aisle seats. IndiGo reserves rights to change seats of such Customers, if required.

      Such Customers must be capable of seeing, hearing and understanding the POC device warnings and should be in a position to take appropriate action, without assistance, in response to those warnings;

      During taxi, take-off and landing the POC, if being used must be stowed under the seat in front.

      IndiGo’s has a list of FAA approved POCs, such list is indicative and not exhaustive. Please call our call centre or airport operation to clarify if your POC is approved for carriage in our aircraft

      15. Customers with certain adverse medical conditions:

      Customers who are ailing from any particular medical condition can travel on IndiGo after giving prior information regarding his/her medical condition, at least 48 hours prior to the scheduled departure of the flight, as per the medical form provided on IndiGo Website, in order for IndiGo to provide complete assistance to such Customer.

      The Customer must also inform IndiGo regarding any hospitalization requirement upon arrival.

      In case a Customer will be accompanied by a safety assistant during travel then his/her name and contact details must also be shared with IndiGo.

      IndiGo would want to mention that its cabin crew are not authorized to give special assistance (e.g. lifting etc.). Further they are trained only in first aid and are not permitted to administer any injection or to give medication. IndiGo neither facilitates nor allows carriage or usage of oxygen cylinders on board.

      A Customer who has agreed to this Conditions of Carriage agrees and understands that he/she has accepted to undertake the travel on IndiGo on his/her own will and volition and further agrees that IndiGo will not be responsible for any liability other than the liability as specified in the Conditions of Carriage.

      Customers requiring stretchers

      • IndiGo accepts request for stretcher for Airbus A320 only. We will not be able to carry stretcher on connecting flights.
      • To book a stretcher on an IndiGo flight,
        • Customers are requested to call us at our call centre @ 0124 6173838 at least forty eight (48) hours before the scheduled time of departure.
        • Customers are required to take a print-out of the IndiGo medical form, available on the website. (Click here to download). Please have the medical form filled out by customer’s treating physician.
        • Customers are required to share the travel details, along with the filled medical form on the email id shared by our call centre team member.
        • Our Medical Department gives the clearance for all stretcher cases and the same would be informed to you within twenty four (24) hours of your making such a request.
        • Based on the report shared, we may require an IndiGo medical representative to meet the customer at the airport on the date of travel to determine the customer’s medical fitness. IndiGo may deny boarding to a passenger in its sole discretion if  such passenger is found to be unfit  to travel by IndiGo’s medical representative.
        • IndiGo may require a fresh medical form on the day of travel, for select cases. We will inform you of the same on the confirmation email.
      • The stretcher installation on board our airplane requires us to fold (6) seats across three rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other three adjoining aisle seats across the same rows provide access to the stretcher patient, hence the applicable charges will be for (9) seats at the prevailing fare, plus a handling fee as mentioned in Annexure A.
      • Our customer service and cabin crew team will provide all the assistance required other than the ones provided by a safety assistant.

       

      16. Customer Grievance Redressal

      At IndiGo we strive to achieve the highest level of customer satisfaction and our teams have been trained to deliver the same. However, in the event you feel dissatisfied about something please do no hesitate to reach out to us so we can make things right if they were not. We are reachable to you in more ways than one.

      Call Center: 0124 6173838

      Email: Nodal Officer : NodalOfficer@GOINDIGO.IN

      Appellate Authority: Priyaah Sundaraam Email: AppellateAuthority@GOINDIGO.IN

      Contact: customer.relations@goindigo.in

      OR

      Our Customer Services Manager at various airports shall be more than happy to help you.

      17. Frequently Asked Questions

      1. I am visually impaired and will be carrying a white cane with me, how shall I inform the airlines?
      Kindly contact us at 0124 6173838 if you have any assisting devices. We will find out the best way to store them so they arrive without damage. At the airport, please let the check-in personnel know that you may need extra time to board the plane. After the plane has landed, kindly wait in the plane until you see or have your assisting device, wheelchair, etc.

      2. I am visually impaired, can I travel with my guide dog? If yes, what are the formalities involved?
      We will make special arrangements for your Guide/Assistance Dog, to ensure they are able to travel with you in the aircraft cabin. Certified Assistance Dogs for blind Customers can travel free of charge in the aircraft cabin. Notify us at 0124 6173838 when travelling with a Guide/Assistance Dog at the time of booking as the number carried on each aircraft is restricted (please refer to our disability assistance page for more information).

      3. I will be carrying my own motorized wheelchair, can you advise how shall I go about it?
      We will require the dimensions, weight, type of tires, type of batteries, etc. of your wheelchair. We suggest you carry spare batteries. Wheelchair BATTERY may be disconnected due to safety reasons and wet cell batteries are not allowed to be carried on an IndiGo flight. Kindly inform your travel agent/us about any assisting devices you may need or already have like canes and crutches.

      4. If I will be traveling through different time zones, how will jet lag affect my situation?
      The following should be taken care during your trip: upper body strength, communication ability, speech issues, voice issues, vision problems, hearing problems, heat issues, medication needs, oxygen requirements, and dietary requirements. Make sure you carry your medications and back-up prescriptions with you on the plane, along with the doctors' name, address, fax number for faxing prescriptions, phone numbers, medical diagnosis, names and dosages of medication you're taking and any allergies you may have.

      5. How long does it required to apply for a stretcher service in advance?
      The seats of the stretcher Customer shall be reserved no later than 48 hours before take-off. In special circumstances, the application of the stretcher Customer submitted within 48 hours before departure can be accepted after it is confirmed by IndiGo. The stretcher Customer must be accompanied by at least one doctor or paramedic. If the doctor certifies that the patient doesn't need medical care during the trip, the Customer can also be accompanied by family members or guardians. Currently we have stretcher facilities on our domestic flights.

    • Self-offloading after boarding the aircraft is not permitted, since it can cause safety and security risks, besides inconveniencing fellow customers on board. Accordingly, in the event that any customer expresses his/her desire to off-load himself/herself and is subsequently off-loaded, then such customer shall be penalized an amount as mentioned in Fees & charges. IndiGo may at its sole discretion, not penalize such customer, in case of a medical emergency and in such cases, IndiGo may require a doctor’s certificate from airport doctor as well.

  • Check your Baggage details

    • IndiGo reserves the right to refuse carriage of such Baggage or such items found in the Baggage as stated below. For more details on permissible / prohibited goods, please refer to our Website or write to us at Customer.relations@goindigo.in

      Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling,

      Items which are likely to endanger the aircraft or persons or property on board the aircraft such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations, Dangerous Goods as per local laws and applicable regulations and as per our own Terms and Conditions,

      Items, the carriage of which is prohibited by applicable laws, regulations or orders,

      Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders,

      Corrosives items such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury,

      Explosives, munitions, fireworks and flares, ammunition including blank cartridges, handguns, ireworks, pistol caps, swords, knives and similar items,

      Small lithium battery-powered vehicles such as airwheels, solowheels, hoverboards, mini-segways and balance wheels,

      Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive material, briefcases and attaché case with installed alarm devices,

      Oxidizing materials such as bleaching powder and peroxides,

      Poisons and infectious substances such as insecticides, weed-killers and live virus materials,

      Fish (including, sea food), animals, birds, insects in any form, whether live and/or dead and/or frozen and/or dried,

      Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odour,

      Other dangerous articles such as magnetized materials, offensive or irritating materials,

      Human or animal remains,

      Live or dead animals,

      Items, which, in our reasonable opinion, are unsuitable for carriage by reason of their weight, shape, size or character.

      Lithium Batteries can cause safety hazards. Accordingly, batteries will not be allowed in checked-in baggage. Customers, may be permitted, subject to airport security clearance, to carry a maximum of two (2) spare lithium batteries with a maximum of 8gms lithium content and 160 Wh, in hand baggage only, provided that they are packaged in their original retail packaging or each is packaged in separate plastic bags with the exposed terminals taped.

    • IndiGo allows free Checked Baggage up to 20 Kg per adult and child (any Customer above 2 years of age). Free checked baggage allowance for travel to and from Dubai, Doha, Muscat, Sharjah, Abu Dhabi, Hong Kong, Riyadh, Kuwait and Yangon is up to 30 Kg and for Jeddah it is 25 Kg along with additional allowance of 5L for Zamzam water (only for flights from Jeddah to India), per adult and child. The dimensions of the checked Baggage should not exceed 158 cms in overall dimensions (L+W+H). Maximum weight allowed in one piece of bag is 32 Kg.

      Disclaimer: For flights under Vande Bharat Mission, the baggage allowance will 25kg (check-in baggage) +7kg (hand baggage).

      Please note: If you select Lite Fare while booking your flight, no check-in baggage will be allowed, however, you may purchase prepaid baggage at the airport counter.

      A flat rate per kilogram as shown in the below grid based on departure station per Sector (inclusive of GST) would be charged towards excess Baggage.

      Departure

      Price per Extra Kg (inclusive of GST, if applicable)

      Bangkok THB 315
      Colombo LKR 1246
      Dhaka BDT 656
      Doha QAR 60
      Dubai/Sharjah/Abu Dhabi AED 60
      Ex India INR 525 (Except Rs 400 for Kathmandu)
      Muscat OMR 4
      Kathmandu NPR 650
      Singapore SGD 20
      Kuwait KWD 2.300

      Additional charges levied by Airport may apply in certain cases.

      Note: Customers can also choose to book pre-paid excess baggage up to 2 hours prior to the scheduled departure of their flight via our website or call centre. International travellers can book pre-paid excess baggage of 5 kg, 10 kg, 15 kg and 30 kg as per below rate via our website or call centre:

      Applicable on all international flights except India - Nepal - India

      Baggage (International) Currency 3kg Pre-paid 5kg Pre-paid 10kg Pre-paid 15kg Pre-paid 30kg Pre-paid At Airport Per Kg
      Ex-India to Bangkok/Phuket  INR 1500 2550 5100 7600 15500 525
      Ex-India to  Dubai/ Sharjah / Abu Dhabi   INR 1500 2550 5100 7600 15500 525
      Ex-India to Singapore  INR 1500 2550 5100 7600 15500 525
      Ex-India to  Kuala Lumpur INR 1500 2550 5100 7600 15500 525
      Ex-India to Hanoi / Ho Chi Minh INR 1500 2550 5100 7600 15500 525
      Ex-India to Yangon INR 1500 2550 5100 7600 15500 525
      Ex-India to Dhaka INR 1500 2550 5100 7600 15500 525
      Ex-India to Muscat INR 1500 2550 5100 7600 15500 525
      Ex-India to Male INR 1500 2550 5100 7600 15500 525
      Ex-India to Doha INR 1500 2550 5100 7600 15500 525
      Ex-India to Hongkong INR 3800 6400 12800 19000 38000 1300
      Ex-India to Kuwait INR 2900 4800 9700 14500 29000 1000
      Ex-India to Istanbul INR 2900 4800 9700 14500 29000 1000
      Ex-India to Chengdu / Guangzhou INR 2900 4800 9700 14500 29000 1000
      Ex-India to Riyadh/ Jeddha INR 2600 4350 8600 13000 26000 900
      Ex- India to Colombo INR 3960 6600 13,200 19800 39600 1320
      India to Kathmandu INR 1180 1950 3900 5900 11800 400
      Ex-Singapore SGD 21 36 72 107 215 25
      Ex-Dubai/Sharjah/Abu Dhabi AED 100 130 265 400 780 60
      Ex-Doha QAR 100 130 265 400 780 60
      Ex-Kuwait KWD 9 12 20 30 55 4
      Ex-Muscat OMR 12 21 40 60 117 4
      Ex-Colombo LKR 9360 15600 31200 46800 93600 3120
      Ex-Male USD 28 45 87 130 261 9
      Ex-Kuala Lumpur MYR 175 290 580 910 1730 60
      Ex-Dhaka BDT 2000 3400 6800 10200 20000 700
      Ex-Kathmandu NPR 1870 3100 6200 9200 18700 640
      Ex-Istanbul TRY 295 480 970 1470 2900 100
      Ex-Hong kong HKD 410 700 1500 2100 4200 140
      Ex-Bangkok/Phuket THB 910 1520 3100 4600 9000 315
      Ex-Chengdu CNY 295 485 965 1445 2865 100
      Ex-Guangzhou CNY 295 485 965 1445 2865 100
      Ex-Hanoi USD 30 52 100 148 300 10
      Ex-Yangon USD 30 52 100 148 300 10
      Ex- Ho Chi Minh USD 30 52 100 148 300 10
      Ex- Jeddah SAR 195 320 600 950 1900 65
      Ex- Riyadh SAR 195 320 600 950 1900 65

      Please note: Pre-booking option for 3kg, 15kg and 30kg excess baggage is temporarily unavailable

      Upon delivery of the Customers’ Baggage which they wish to check unto IndiGo, IndiGo will take custody of, and issue a Baggage identification tag for, each piece of Checked Baggage.

      Checked Baggage must have the Customer’s name or other personal identification affixed to it.

      IndiGo will levy a fee for any Special Baggage like Sports/Skiing equipment, golf bags, bicycle, surf boards, LCD and LED TVs of size more than 99.06 cms, and all other large and/or odd-sized items, including cartons, whose dimensions (L + W + H) exceed 158 cms, submitted as Checked Baggage. This fee will be applied over and above any Excess Baggage charges that might be applicable. The fee will apply per piece of Checked Baggage, per Sector, (inclusive of GST, if applicable) as per below grid. The weight of such baggage will be considered part of the permissible baggage allowance and standard excess baggage charges, if applicable, will be levied.

      Departure Price
      Ex India INR 2500 (Airport charges)

      Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.

      Maximum two (02) LCD / LED TVs can be carried by one Customer in checked in baggage.IndiGo’s rules for carriage of LCD / LED TVs on board its flights are as under:

      Maximum size of LED / LCD TV that shall be accepted for carriage is 139.7 cms (81.28 cm for ex-Riyadh flights), with weight of one TV not to exceed 32 kilograms

      For Customers carrying one TV, the checked-in baggage weight (including that of the TV) in excess of the free baggage allowance will be charged at the applicable Excess Baggage rate. Further, LED / LCD TV of size more than 99.06 cms will attract additional handling charges, as detailed in the grid above.

      For Customers carrying two TV’s, the checked-in baggage weight (including that of both the TV’s) in excess of the free baggage allowance will be charged at the applicable Excess Baggage rate. Further, IndiGo will levy additional handling charges on carriage of the 2nd TV irrespective of size of the TV, at the rate applicable to TVs of size more than 99.06 cms, as detailed in the grid above.

      Carriage of TVs shall also be governed by other applicable terms and conditions contained in IndiGo’s Conditions of Carriage with regard to carriage of fragile items, etc.

      Checked Baggage will, whenever possible, be carried on the same aircraft as the Customer, unless IndiGo decides for safety, security or operational reasons, to carry it on an alternative flight. If the Checked Baggage is carried on a subsequent flight, IndiGo will deliver it to the Customer, unless applicable law requires the Customer to be present for customs clearance.

      IndiGo does not connect Baggage to other airlines. Customers deplaning from one IndiGo aircraft and boarding IndiGo or another airline must collect their Checked Baggage and report to other airline. Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover.

    • Customers are strongly advised not to check in such items as Baggage. If such items are checked in as Baggage, Customers agree that they send for carriage of such items, at their own risk. Such items include, without limitation, money, jewellery, silverware, electronic devices, medicines, perishable goods, computers, cameras, video equipment, negotiable papers, securities and/or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

      IndiGo shall not accept any responsibility for such items carried by the Customers in their Baggage.

    • Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin or under the Customer’s seat. In the event a piece of Hand baggage is over-sized or over-weight, IndiGo may require transfer of such Hand Baggage to the Checked-in Baggage compartment of the aircraft prior to take-off. In such cases, a Customer’s Hand Baggage will be specially tagged and returned upon arrival, and the same can be collected from the conveyor belts where Checked-in Baggage is normally received. In the event the Hand Baggage is transferred to the Checked-in Baggage compartment due to increased weight over and above what is permissible for Hand Baggage, Customer shall be liable to make payment for such excessive weight of the Hand Baggage to IndiGo, at then applicable rate per kilo gram for the excess Baggage.

      Subject to any exclusions and other restrictions provided below, each travelling Customer is permitted to carry one Hand Baggage weighing a maximum of 7 Kgs, and not exceeding the following dimensions:

      length 55cm + width 35cm + height 25cm.

      Customers accompanying infants are allowed an additional piece of Hand Baggage as per the limitations on weight and size provided above. In addition to the one piece of Hand Baggage permitted to be carried in accordance with the above,  IndiGo will permit a Customer to carry one additional personal article such as ladies’ purse or a small bag containing laptop not weighing more than 3 kgs.

      Items determined by us to be of an offensive nature, will not be permitted on board.

      Subject to the prevalent applicable local laws and regulations, Customers may carry liquids in their Hand Baggage, subject to screening and security checks, and provided they meet the following restrictions:

      1. Any liquid is in a container with a maximum volume of 100ml; and
      2. All liquid containers meeting the maximum volume of 100ml each can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag.

      If a Customer wishes to carry an oversized item on board which is not compliant with the permissible limits set forth above, but will fit safely in a seat, IndiGo may allow such Customer at its discretion to purchase an additional seat on that flight, subject to availability and applicable fares. This facility is not available as part of online reservation and Customer may call our customer care number to arrange for booking such a seat for your Baggage. IndiGo reserves the right to refuse to carry any items or Baggage, due to excessive size or otherwise, if IndiGo deems it to be a safety risk.

    • IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request.

      IndiGo may refuse to accept Baggage for carriage unless it is in IndiGo’s reasonable opinion, properly and securely packed in suitable containers.

    • For reasons of safety and security, we may require the Customers to undergo a search, x-ray or other type of scan on his/her person or Baggage. IndiGo reserves the right to search the Customers’ Baggage in his/her absence, if he/she is not available, for the purpose of determining whether they are in possession of, or whether their Baggage contains any unacceptable or prohibited items.

      If a Customer refuses to comply with such searches or scans, we reserve the right to refuse carriage to such Customer and his/her Baggage without refund of fare and without any other liability to such Customer.

      In the event that a search / scan causes injury to the Customer or damage to his/her Baggage, we shall not be liable for such injury or damage, unless the same is due to our wilful fault or gross neglect.

    •  

      IndiGo will make every effort to ensure that each Customer’s Checked Baggage arrives with the Customer.

      The Customers are advised to collect their Baggage as soon as it is available for collection at the place of destination.

      Should the Customer not collect it within a reasonable time, IndiGo may Charges a storage fee. Should the Customer’s Checked Baggage not be claimed within three (3) months of the time it is made available, IndiGo may dispose of it without any liability to the Customer.

      If the Customers are travelling in a group (more than one) and the bag is not delivered at arrival, all of them need to be present in the arrival hall at the time of registering a complaint for lost bag. The baggage will be considered as delivered in good condition if the above term is not met.

      IndiGo shall deliver Checked Baggage to the bearer of the Baggage Check, upon payment of all unpaid sums due to IndiGo, under these Terms & Conditions.

      IndiGo is under no obligation to ascertain that the bearer of the Baggage Check is entitled to delivery of the Baggage, and IndiGo is not liable for any loss, damage, or expense arising out of, or in connection with its failure to ascertain so.

      Delivery of the Baggage will be made at the destination shown in the Baggage Check.

      If the person claiming the Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage tag, IndiGo will deliver the Baggage to such person only on the condition that he/she establishes to IndiGo’s reasonable satisfaction, his right thereto, and if required by IndiGo, such person shall furnish adequate security to indemnify IndiGo for any loss, damage or expense which may be incurred by IndiGo, as a result of such delivery.

      Acceptance of Baggage by the Customers without complaint at the time of delivery, is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

      IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for unsuitably packed, perishable, damaged or fragile Baggage, or for water damage to non-waterproof Baggage.

      IndiGo does not accept responsibility for the transfer of Baggage to other flights.

       

    • IndiGo will not be responsible for, or have any liability in respect of, articles removed from the Customer’s Baggage by airport security personnel acting in accordance with any applicable laws and/or regulations.

  • Information related to your Connecting Flights

    • Any Booking on domestic to international Connected Segments is required to be booked in advance and both segments constituting such Connected Segments shall be confirmed on the same PNR and will be identified by a single surcharge component.

      When Customers travel on such Connected Segments, at the time of check-in Customers will be issued a boarding pass up to the final destination and Customers can collect their Checked-In Baggage at the final destination. Customers are advised to ensure that they are aware of immigration requirements, and that they are in full compliance with the immigration requirements of the Stopover and the final destination.

      In case Customers travelling on Connected Segments fail to be present for boarding a flight at the point of Stopover, 25 minutes prior to departure, despite having arrived on time from the point of origin, such Customers will be treated as ‘Gate No Show'. The Checked-In Baggage of such Customers will be offloaded and handed over to the Customers or the relevant airport authority at the Stopover airport, without any liability on the part of IndiGo. Furthermore, IndiGo shall not be responsible for providing food or lodging to the Customers at the Stopover.

    • When Customers travel on international to domestic Connected Segments, at the time of check-in such Customer(s) will be issued a boarding pass up to the point of Stopover (which is the first point of entry into India), and thereafter Customers will be responsible for the following:

      1. Undertaking the necessary immigration check at the immigration counter of the Stopover airport;
      2. Collecting Checked-In Baggage from the arrival terminal of the Stopover airport;
      3. Transferring to the departure terminal for the flight to the final destination from the arrival termination of the Stopover airport;
      4. Reporting to the check-in counter for the flight to the final destination.

      Customers are advised to ensure that they are aware of Indian immigration requirements, and that they are in full compliance with Indian immigration requirements.

      Customers undertaking travel on an international to domestic Connected Segment must collect their Checked-In Baggage from the arrival terminal of the Stopover airport. Customers must ensure that there is enough time between two flights while making their Bookings on international to domestic Connected Segments.

    • Any Booking on international to international Connected Segments is required to be booked in advance and both segments constituting such Connected Segments shall be confirmed on the same PNR and will be identified by a single surcharge component.

      When Customers travel on such Connected Segments, at the time of check-in Customers will be issued a boarding pass up to the final destination and Customers can collect their Checked-In Baggage at the final destination. Customers are advised to ensure that they are aware of immigration requirements, and that they are in full compliance with the immigration requirements of the Stopover and the final destination.

      In case Customers travelling on Connected Segments fail to be present for boarding of a flight pertaining at the point of Stopover 25 minutes prior to departure, despite having arrived on time from the point of origin, such Customers will be treated as ‘Gate No Show'. The Checked-In Baggage of such Customers will be offloaded and handed over to the Customers or the relevant airport authority at the Stopover airport, without any liability on the part of IndiGo. Furthermore, IndiGo shall not be responsible for providing food or lodging to the Customers at the Stopover.

      In case of delay or cancellation of a flight operated as part of Connected Segments (domestic to international Connected Segments, international to domestic Connected Segments and international to international Connected Segments), the following shall apply:

      1. In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed connection at the point of Stopover, the Customer shall have the right to choose a refund; or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost, subject to availability.
      2. In case of a delay or cancellation of the connecting flight at the point of Stopover, IndiGo will, at its discretion and subject to availability of seats, first offer the Customer the option to travel on the next IndiGo flight then, at its discretion, provide ground transportation to and from the airport, and lodging for an overnight stay, to the Customer at the point of Stopover (provided that the next available flight is not until the following day).

      IndiGo shall not be responsible for providing food or lodging to the Customer(s) at the Stopover airport.

      Examples of Connected Segments:

      Connected Segments
      Type of Travel Example Through Boarding Pass Through Baggage Tag Transit without Visa allowed (as per guidelines of transiting / destination country)
      Domestic to International via Domestic Airport Lucknow – Delhi – Dubai Yes Yes Yes
      International to Domestic via Domestic Airport Dubai – Delhi - Lucknow No No NA
      International to International via Domestic Airport Kathmandu – Delhi - Dubai Yes Yes Yes
    • For details on the terms and conditions relating to the codeshare flights, please refer to the codeshare section of the website.

      Example of Codeshare Connected Segment:

      Type of Travel Example Through Boarding Pass Through Baggage Tag Transit without Visa allowed (as per guidelines of transiting / destination country)
      Domestic to International via International Airport Delhi – Istanbul - Athens Yes Yes Yes
    • IndiGo is a ‘point to point’ airline for all Unconnected Segments except in cases where Customers book on codeshare flights. For further details on the terms and conditions relating to codeshare flights, please refer to the codeshare section of the website.

      When Customers undertake travel on Unconnected Segments, at the time of check-in such Customers will be issued a boarding pass only for the Flight Segment operated by IndiGo and thereafter Customers will be responsible for the following:

      1. Undertaking the necessary immigration check at the immigration counter of the transit airport;
      2. Collecting Checked-In Baggage from the arrival terminal of the transit airport;
      3. Transferring to the departure terminal for the flight to the final destination from the arrival terminal of the transit airport;
      4. Reporting to the check-in counter for the flight to the final destination.

      Customers are advised to ensure that they are aware of immigration and transit requirements and ensure that they are in full compliance with immigration and transit requirements of the transit airport and final destination.

      IndiGo shall not be responsible for connecting the Checked-In Baggage of Customers to other airlines. Customers disembarking from an IndiGo flight and boarding another flight for any Unconnected Segments must collect their Checked-In Baggage from the arrival terminal at the transit airport. Customers must ensure that there is enough time between two flights while making a Booking involving Unconnected Segments. IndiGo shall not be responsible if any Customer misses the flight to the final destination due to a delay of the Flight Segment operated by IndiGo.

  • Security Screening prior to boarding the aircraft

    • As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.

      Printed travel Itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.

      As per security regulations, Customers will be required to undergo personal frisking & their Hand Baggage X-rayed before entering the pre-boarding sterile area.

      Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the Baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded on to the aircraft.

      A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

    • According to security regulations, Customers are advised:

      Not to accept any packets from unknown persons,

      Not to leave Baggage unobserved at any time, especially within airport area,

      Unattended Baggage may be removed by airport security staff as object of suspicion,

      To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules,

      To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm,

      Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customers’ destination. IndiGo recommends that such items be carried in Checked Baggage,

      All Baggage should be clearly labeled with the Customer’s name, address and contact details.

  • Details on Schedule, Delays or Cancellation of Flights

    • IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and from time to time, and we shall not be liable in any way whatsoever, for any loss incurred by Customers as a result of such change.

      IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight.

    • At any time after a Booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified, for safety, commercial, operational or technical reasons.

      On account of the reasons stated above, if an IndiGo operated flight is cancelled, rescheduled to depart more than an hour prior to the original time of departure, or is delayed by more than two hours (depending on the length of the journey), IndiGo shall offer affected Customers of such flights, the option to choose a refund; or credit for future travel on IndiGo operated flights; or re-booking onto an alternative IndiGo operated flight at no additional cost (subject to availability); and subject to  requirements under the local laws of the country where such flight was originally scheduled to depart.

      In case a subsequent portion of an IndiGo operated flight is cancelled while a Customer is already in transit, IndiGo shall offer such Customer the option to choose to remain at the transit station and to be re-booked onto an alternative IndiGo operated flight to the final destination at no additional cost (subject to availability); or to remain at the transit station and accept a partial refund for the portion of the journey not completed; or to return to the point of origin and receive a refund; or credit for future travel on IndiGo operated flights; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

      The foregoing shall not be applicable in the event of any change in schedule, cancellation, termination, diversion, postponement, or delay to any IndiGo operated flight on account of a Force Majeure condition. We strongly recommend that all Customers, ensure that they provide IndiGo with their correct phone number and email address, to enable IndiGo to inform them of any changes to their flight schedule, or of any cancellation of their flights. Customers who have not provided valid contact information at the time of Booking may not be entitled to any compensation.

      Any compensation in this matter will be meted out as per DGCA CAR Section 3 Series M, Part IV, if applicable. Please click here to claim compensation.

    • As a policy, IndiGo does not overbook its flight. However, in case of overbooked situation arising due to unavoidable situations (e.g. clubbing of flights etc.) resulting in Customers being denied boarding against their will, IndiGo shall provide a full refund of the air Booking or shift the Customer’s reservation to the next available flight.

      IndiGo reserves the right to deny boarding to any Customer who is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases.

    • Upon the occurrence of any of the events set out in Articles 12.2 and 12.3 above, the options outlined under Articles 12.2 and 12.3 are the sole and exclusive remedies available to the Customers, and IndiGo shall have no further liability towards its Customers.

  • Information on Amount Refund (Terms & Conditions apply)

    • Upon failure by IndiGo to provide carriage in accordance with these Terms & Conditions, or where a Customer requests a voluntary change of his arrangements, refund for an unused Booking, or portion thereof shall be made by IndiGo in accordance with this Article and in accordance with IndiGo’s regulations, after deducting the applicable fees, charges and taxes thereon.

      Refunds against the residual value after deduction of the applicable fee, will be made available as per the following:

      For Bookings made through credit cards, the refund will be processed back to the credit card. Customers will have to call the call centre to request for this refund.

      For Bookings made through Travel Partners or online travel portals, the refund may be claimed from the respective travel agents/ portals.

      For Bookings made by cash at the airport, refunds will be processed through an electronic transfer of funds (NEFT), pursuant to filling the requisite refund form at the airport.

    • IndiGo shall be entitled to make refund either to the person named in the Booking, or to the person who has paid for the Booking, upon presentation of satisfactory proof.

      Refunds will only be made on surrender to IndiGo, of the Customer coupon, or Customer receipt.

      A refund made to anyone presenting the Customer coupon or Customer receipt, and holding himself out as a person to whom refund may be made in terms of this Article 13.2, shall be deemed a proper refund, and shall discharge IndiGo from liability and any further claim for refund from any person.

    • IndiGo may refuse refund when application thereof is made after the expiry of the validity of the Booking.

    • All refunds will be subject to government laws, rules and regulations or orders of the country in which the Booking was originally made and the country in which the refund is being made.

      Subject to the foregoing provision, refunds will be made in the currency in which the Booking was paid for, or, at the option of IndiGo, in Indian Rupees, or in the currency of the country where the Booking was made or where the refund is being made, in an amount equivalent to the amount due in the currency originally collected, after deducting any applicable fees and/or charges.

  • Rules & Regulations Onboard

    • If, in IndiGo’s reasonable opinion, a Customer conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Customers or the crew, IndiGo may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.

    • If, as a result of conduct by a Customer of the sort mentioned in Article 14.1 IndiGo decides, in the exercise of IndiGo’s reasonable discretion, to divert the aircraft for the purpose of offloading that Customer, the Customer must pay all costs resulting from that diversion.

    • For safety reasons, IndiGo may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

    • Smoking is strictly prohibited on all IndiGo aircrafts. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

      POSSESSION OR USE OF E- CIGARETTES NOT PERMITTED

      The production, manufacture, import, export, transport, sale, distribution, storage and advertisement of E-Cigarettes is prohibited on the premises of the aerodromes and on the aircraft, and E-Cigarettes cannot be taken out of India to a place outside India or brought into India from a place outside India. . 

      Passengers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage. IndiGo reserves the right to refuse carriage of Passengers in possession of E-Cigarettes and of any baggage containing E-Cigarettes on flights operated by IndiGo.

    • IndiGo offers an enhanced selection of food and beverages for sale onboard

      Customers can now purchase individual bottle of natural spring water. Complimentary drinking water is offered on all IndiGo flights.

      IndiGo allows Customers to bring food items on board. Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

      Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are requested to pay special attention to these requirements. Please note that able bodied Customers aged above fifteen (15) years will be allocated emergency exit rows.

      1. IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield, and a sanitizer) to all customers at the boarding gate.
      2. Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown.
      3. All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate.
      4. Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking.
      5. Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
      6. Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
      7. Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link:https://www.civilaviation.gov.in/sites/default/files/Guidelines_for_Air_Passengers_21May.pdf
      8. Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.
  • Travel Documents, Fines, Customs and Security Inspections

    • The Customers shall be solely responsible for obtaining all required travel documents and for complying with all laws, regulations, orders, demands and travel requirements.

      IndiGo shall not be liable for any aid or information given by any agent or employee of IndiGo to any Customer in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise, or for the consequences to any Customer resulting from his failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

      IndiGo shall not be liable if it determines that what it understands to be applicable law, government regulation, demand, order or requirement, requires that it refuse, and it does refuse, to carry a Customer.

    • Prior to travel, the Customer must present all exit, entry, health and any other documents required by law, regulation, order, demand or other governmental requirement, and permit IndiGo to take and retain copies thereof. IndiGo reserves the right to refuse carriage if the Customer does not comply with these requirements, or their travel documents do not appear to be in order, or who does not permit IndiGo to take and retain copies thereof.

    • If the Customer is denied entry into any country, he/she will be responsible to pay any fine or Charges assessed against IndiGo by the Government of such country and for the cost of transporting him/her from that country to his/her point of origin.

      The fare collected for carriage to the point of refusal or denied entry will not be refunded by IndiGo.

    • If IndiGo is required to pay any fine or penalty, or it incurs any expenditure by reason of the Customer’s failure to comply with laws, regulations, orders, demands or other travel requirements, or to produce the required documents, the Customer shall reimburse to IndiGo, on demand, any amount so paid or expenditure so incurred by IndiGo. IndiGo may apply towards such payment or expenditure, the value of any unused carriage on the Customer’s Booking, or any of the Customer’s funds in IndiGo’s possession.

    • If required, the Customer shall attend inspection of their Baggage, by customs or other Government officials. IndiGo will not be liable to the Customer for any loss or damage suffered by them in the course of such inspection or through their failure to comply with this requirement.

    • The Customer shall agree to any security checks by Governments, airport officials or by IndiGo.

  • Death or Injuries, Damage of Baggage, Applicable Rules

    • The liability of each carrier involved in the Customer’s journey will be determined by its own conditions of carriage. The provisions for IndiGo’s liability for damage are set out in this Article 16.

    • The rules applicable to IndiGo’s liability shall be as provided by:

      The Convention, to the extent it applies, and

      To the extent not inconsistent with the above, applicable law of India.

    • In the event of death or any other bodily injury suffered by a Customer during the course of carriage by air, IndiGo’s liability (for international travel including domestic portion of international journeys) will be governed by the relevant provisions of the Convention, with certain exceptions, adaptations, modifications etc. as notified by the Ministry of Civil Aviation, Government of India, as amended from time to time, and shall be subject to the limits set forth under such provisions.

      Notwithstanding the provisions of Article 16.3 above, if IndiGo proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased / injured Customer, IndiGo may be exonerated wholly or partly from its liability.

      IndiGo is not responsible for any illness, injury or disability, including death, attributable to the Customer’s physical condition or for the aggravation of such condition.

      The contract of carriage, including these Terms & Conditions and exclusions or limits of liability, applies to our Travel Partners, servants, employees and representatives to the same extent as applicable to IndiGo. The total amount recoverable from IndiGo and from such Travel Partners, employees, representatives and persons shall not exceed the amount of IndiGo’s own liability, if any.

    • In the event of loss, delay or damage to Baggage. IndiGo’s liability  will be governed by the Convention as may be applicable, with certain exceptions, adaptations, modifications as notified by Ministry of Civil Aviation, Government of India, and shall subject to such provisions,(for international travel, including domestic portion of international journeys) not exceed U.S. $20.00 per kilogram in case of a loss of Checked-in Baggage, and US $ 4.61 per kilogram for damaged Checked-in baggage.

      IndiGo will be wholly or partly exonerated from liability if the Damage was caused or contributed to by the Customer’s negligence or of the person from whom the Customer derives his rights or, if different, the person suffering the damage.

      IndiGo will not be liable for damage to Unchecked Baggage unless such damage is caused by IndiGo’s negligence.

      IndiGo shall not be liable for Damage suffered by a Customer’s Baggage where said Damage results from the nature of or a defect inherent in said Baggage. If the property contained in the Customer’s Baggage is a cause of damage to another person or IndiGo, the Customer must compensate IndiGo for all losses suffered and costs incurred as a result.

      However, IndiGo assumes no liability whatsoever for fragile or perishable articles or for damage to items not permitted to be contained in Checked-in Baggage in terms of these Conditions of Carriage.

      The Customer shall be responsible for any damage caused by the Customer’s Baggage to other persons or property, including IndiGo’s property and IndiGo will not be liable to any third person for any damage caused by the Customer’s Baggage.

      IndiGo will not be liable for any damage arising from IndiGo’s compliance with applicable laws or Government rules and regulations or from the Customers’ failure to comply with the same.

      Except where other specific provision is made in these Conditions of Carriage, IndiGo shall be liable to the Customers only for recoverable compensatory damages for proven losses and costs in accordance with the Warsaw Convention or the Montreal Convention, as applicable.

      Nothing in these Terms & Conditions shall waive any exclusion or limitation of IndiGo’s liability under the Warsaw Convention or the Montreal Convention, or any other applicable Convention or applicable laws unless otherwise expressly stated by IndiGo.

      The contract of carriage, including these Terms & Conditions and exclusions or limits of liability, applies to our Travel Partners, servants, employees and representatives to the same extent as it and they apply to IndiGo. The total amount recoverable from IndiGo and from such Travel Partners, employees, representatives and persons shall not exceed the amount of IndiGo’s own liability, if any.

    • In the event of delay in carriage of passengers on the flights operated by IndiGo (for international travel including domestic portion of international journeys), IndiGo’s liability will be governed by the Convention (as may be applicable, with certain exceptions, adaptations, modifications and amendments as notified by the Ministry of Civil Aviation, Government of India), and shall be subject to the limits set forth under such provisions.

      Subject to the Convention (as may be applicable), in any event, IndiGo’s liability shall not exceed the amount of proven damages under any circumstances.

  • Notice of Claims, Limitations of Actions

    • Acceptance of Baggage by the bearer of the Baggage (Identification) Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless the Customer proves otherwise.

      If the Customer wishes to file a claim or an action regarding delay of Checked Baggage, the Customer must notify us within twenty-one (21) days from the date the Baggage has been placed at his/her disposal.

      Each such notification must be in writing and dispatched within the times aforementioned.

    • Any right to damages shall be extinguished if an action is not brought against IndiGo within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

  • IndiGo reserves the right to vary, amend or alter these Regulations

    • IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.

What is a Codeshare flight?

A codeshare flight is a flight which may be operated by a carrier other than whose identifying carrier code is shown on flight tickets and operated by one or more carriers in agreement with the carrier, and which is sold as if operated by the carrier, using the carrier's own flight designator codes and flight numbers. It should be noted that if a flight operated by one of the carrier's codeshare partners is selected, then such operating carrier's contractual conditions may differ to these Conditions of Carriage, particularly with regard to the provisions set out in paragraph below (Terms and Conditions) of these Conditions of Carriage.

Codeshare flights will be affixed with a * during flight selection. Currently, IndiGo (subject to change at short notice) has a codeshare agreement with Turkish Airlines.

Terms and Conditions

If the flight that is chosen is being operated by the carrier's codeshare partner, the flight will be operated by a carrier that is not the carrier which issued the ticket, i.e. the marketing carrier.

If the flight is operated by a carrier other than the marketing carrier, the conditions of carriage applicable to the operation of such flight, will be the conditions of carriage of the operating carrier, and if any differences arise between operating carrier's conditions of carriage and these Conditions of Carriage, the operating carrier's conditions of carriage will take precedence. All operating carrier's conditions of carriage can be found on the operating carrier's own website.

In particular, aspects of service provision such as minimum check-in period, unaccompanied minors, Customers requiring medical assistance, infants, pregnant Customers, boarding the flight, carriage of animals, refusal of admission onboard, provision of oxygen tanks onboard, irregular operations, denied boarding, Baggage collection, free Baggage allowance, wheelchair assistance, lounge access, frequent flyer program accrual and limits of liability in relation to lost Baggage, amongst other conditions, should be carefully examined and must be adhered to. In cases where a Booking includes flights that are operated by one or more carriers, the operating carrier will be indicated at the time of Booking. If the operating carrier is unknown at the time the Booking is made, or if a change occurs after the Booking is made, the operating carrier will be indicated to the Customer once the operating carrier is confirmed.

Bookings made through channels which are not under direct control of IndiGo (e.g. travel agencies and websites other than the Website), the travel agents and website operators that executed the agreement with the Customer are liable to inform the Customers of the identity of the operating carrier, and of any change in operating carrier. The Customer shall provide the correct contact details at the time of Booking to make such notifications possible.

To view, the conditions of carriage of Turkish Airlines, click here.

Excess Baggage Airport Rates

Baggage (International) Currency At Airport Per Kg
Ex India - All Code Share sectors  INR 1000
Ex-Paris EUR 27
Ex-Brussel EUR 24
Ex-Amsterdam EUR 24
Ex-Budapest EUR 22
Ex-Athens EUR 20
Ex-Zurich EUR 24
Ex- Copenhagen EUR 27
Ex-Dublin EUR 27
Ex-Malta EUR 22
Ex-Prague EUR 24
Ex-Tel Aviv-Yafo EUR 22
Ex-Vienna EUR 22
1500 Daily flights
67 Domestic Destinations
24 International Destinations
300+ Million happy customers
275 Fleet tall