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    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
    • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
    • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.

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  • From For International Flights

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  • To For International Flights

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Flight Ticket Booking FAQ's

Booking on IVR (Interactive Voice Response) is a secure transaction platform which allows you to book and pay for your IndiGo tickets through a single call at our Call Center.
Please follow the steps below to book on IVR: a. Call the Customer Care at +911246613838 or +919910383838 to book your ticket b. You would be directed to a Customer Care agent c. Please provide your itinerary details to the customer care agent d. Customer Care agent will create the PNR based on the itinerary and connect you to the IVR for payment e. You need to punch in your credit card number, CVV, Expiry date and one time secure password through your phone keypad. g. On successful card validation, an e-ticket will be created by the Customer Care and a copy would be emailed to the email address provided in your booking.
The benefits of using the IVR system are: 1. You can book your tickets while on the move 2. Your entire transaction is completed in a single telephone call 3. Payment through IVR ensures security of your credit card information, as the credit card information is punched in the IVR system and is not verbally informed to the Contact Centre agent. The credit card details are encrypted (128 bit secure socket layer, SSL) and are masked in the PNR / reservation record and are not accessible to the contact centre staff
Yes, a booking fee of INR 200.00 per person will be applicable for all reservations made through call center.
With the IVR system, your credit card number is punched through the keypad on your phone and not provided verbally to the Contact Centre agent. Your credit card details are encrypted and are masked in the PNR / reservation record and not accessible to the Customer Care agent. The entire process is fully automated and ensures security of your card information
No. Currently we accept only Credit cards for bookings on IVR.
We accept MasterCard, Visa, Amex, Diners and JCB credit cards, issued in India, for bookings on IVR. Only MasterCard and Visa card are accepted for any card issued outside Indian boundaries. The travel date must be later than 7 days in case of payment being made on IVR through an International Credit card.
While it is recommended to pay for your own ticket, you can pay for another guest using your credit card. However, in such a case the guest should carry a photocopy of (front side only) of the credit card used for purchase of the tickets attested by the credit card holder for verification at the Airport check-in counter.
Yes. The customer care agent would be available during the call to help you until the entire ticketing transaction is completed.
Yes, the IVR will prompt for One Time Password (OTP) during the payment process. The One Time Password can be generated on the call. You need to contact your bank for OTP before contacting the call center for making the reservation. You can call us for making your booking once the OTP is received from your card issuing bank.
A convenience fee of Rs.75/- per person per flight for Netbanking/ Cash Cards and Rs.150/- per person per flight for Credit/ Debit Cards is collected by the airlines establishing, maintaining and operating the online booking system, to enable the passengers to book the air tickets online while using a credit/debit card. This fees includes the charges paid by the airlines to the concerned Bank (varies from one Bank to another) for availing of such facility.
No, convenience Fee is non-refundable.
VBV , ProtectBuy and MSC are service offered by Visa , Diner Club and MasterCard that allows you to complete online transaction securely. By authenticating and verifying your credit card details with an additional password it reduces the possibility of credit card fraud. This service is free of charge for you, the credit card holder.
If you have a Visa, Diner Club or MasterCard go to your respective bank’s website where you will be asked to follow a simple step by step procedure to register for Verified by Visa, ProtectBuy or MasterCard Secure Code. After entering your credit card details you will be asked to create a password that will be used every time you make an online payment. Once complete you can continue making payments online.
If you have an American Express card you will get one-time password from your bank as a security measure which you need to feed in on the payment page with your bank in order to process your payment.
• Choose your desired flight plans and proceed to make a reservation where you will enter your credit card details such as name of cardholder, card number, expiry date, and CVV. • IndiGo will connect to your credit card issuing bank’s website to verify if your card is secured by Verified by Visa, Diner Club or MasterCard SecureCode. • A bank window will appear requesting a password. • Once your password is verified you will be automatically directed back to IndiGo’s reservation page to complete your booking.
Many debit cards can also be used as credit cards on our website thereby increasing the convenience of making payments for your IndiGo bookings. Be sure to register them using Verified by Visa with your respective bank as well.
It is mandatory for all credit cards issued in India to be verified by one or the other authentication services. If you are banking with an Indian bank and they do not offer this service we ask that you use an alternate credit card or another payment option. If your card is issued outside of India, your transaction may be processed without registering for one of the services. To continue to enjoy a hassle-free booking experience with added security, make sure to register for an authentication service (if you have a Diner Club, MasterCard or Visa Debit/Credit Card) with your respective bank.
IndiGo accepts : • Mastercard • Visa • American Express • Diners
Debit cards, Credit cards, Netbanking, Travel Vouchers, Mobikwik and Premier Miles (Citibank)
A nominal non-refundable fee of Rs.75/- per person per flight for Net Banking/ Cash Cards and Rs.150/- per person per flight for Credit/ Debit Cards will be charged as a Convenience fee.
Indian Rupees, United Arab Emirates Dirham , Thai Bhat, Nepalese Rupee, Omani Rial, Singapore Dollar and US Dollar

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