IndiGo x Norse FAQs

Currently, the flight operated under wet/damp lease from Norse are serving the following sectors:

• Mumbai- Amsterdam – Mumbai
• Mumbai- Manchester- Mumbai
  

It will be displayed at the time of booking your flight in the booking flow on IndiGo’s website, mobile application and/or at the check-in counter, and this information will also be mentioned on your ticket/itinerary.

There are total 56 IndiGoStretch and Stretch+ seats available, with enhanced offerings, comfort and complimentary services.

Yes. However, it will be subject to seat availability, fare difference, and other applicable terms and conditions.

A customer must be at least 16 years of age and meet IndiGo’s standard seating criteria.

The baggage allowance depends on the fare type selected at the time of booking:

• Saver – 30kgs check-in baggage + 7kgs hand baggage
• Flexi – 30kgs check-in baggage + 7kgs hand baggage
• Super 6E – 35kgs check-in baggage + 7kgs hand baggage
• IndiGoStretch – 46kgs check-in baggage + 12kgs hand baggage
• IndiGo Stretch+ – 46kgs check-in baggage + 12kgs hand baggage
  

Infants are entitled to 10kgs of hand baggage.

Yes. Musical instruments or valuables (e.g. cello) may be carried as CBBG, only if:

• An extra seat is purchased
• A window seat is booked
• The item is secured with an extension seatbelt
• The item does not obstruct aisles or emergency exits
  

Funeral urns are accepted as cabin baggage provided the following restrictions are met:

1. The urn shall be professionally sealed and packed for transport in a neutral
   packaging.
2. The urn only contains ashes (plus possibly a name placard).
3. The sealed and packed urn complies with normal cabin baggage size and weight
   requirements.
4. The Customer holds all necessary documentation requested by the state of exit/entry.
5. The sealed and packed urn is placed under the seat in front of the Customer or in the overhead bin.

Please note: Prior intimation must be given to the airline to ensure smooth processing and compliance with all relevant regulations.

Customers are advised against carrying items such as bleach and toy guns/Nerf guns as these are not permitted. A fine is applicable if any restricted item is found in the checked-in baggage.

Customers are not permitted to carry explosives or incendiary substances and devices in their checked-in baggage. These items are considered dangerous as they are capable of causing serious injury or posing a threat to the safety of the aircraft. The following are examples of such prohibited items:

• Ammunition
• Blasting caps
• Detonators and fuses
• Mines, grenades, and other explosive military equipment
• Fireworks and other pyrotechnic materials
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives

Customers are not permitted to carry the following articles in their cabin baggage or security restricted areas on board an aircraft:

a. Guns, firearms, and other devices that discharge projectiles:

Devices that can, or appear to be able to, cause serious injury by discharging a projectile, such as:

• All types of firearms including pistols, revolvers, rifles, and shotguns
• Toy guns, replicas, and imitation firearms that could be mistaken for real weapons
• Component parts of firearms, except telescopic sights
• Compressed air and carbon dioxide guns, including pellet guns and ball bearing guns
• Signal flare pistols and starter pistols
• Bows, crossbows, and arrows
• Harpoon and spear guns
• Slingshots and catapults

b. Stunning devices:

Items designed to stun or immobilise, such as:

• Stun guns, Tasers, and stun batons
• Animal stunners and animal killers
• Chemical sprays such as mace, pepper spray, capsicum spray, tear gas, acid spray, and animal repellents

c. Sharp objects:

Items with a sharp point or edge that could cause serious injury, including:

• Axes, hatchets, and cleavers
• Ice axes and ice picks
• Razor blades and box cutters
• Knives with blades longer than 6 centimetres
• Scissors with blades longer than 6 centimetres (measured from the fulcrum)
• Martial arts equipment with sharp edges or points
• Swords and sabres

d. Workmen’s tools:

Tools that could be used to cause serious injury or pose a threat to aircraft safety, such as:

• Crowbars
• Drills and drill bits, including cordless power drills
• Tools with a blade or shaft longer than 6 centimetres, such as screwdrivers and chisels
• Saws, including cordless power saws
• Blowtorches
• Bolt guns and nail guns

e. Blunt instruments:

Items that could be used to cause injury by striking, including:

• Baseball and softball bats
• Clubs and batons, including billy clubs, blackjacks, and night sticks
• Martial arts equipment

f. Explosives and incendiary substances or devices:

Items that could pose a threat to aircraft safety, such as:

• Ammunition
• Blasting caps
• Detonators and fuses
• Replica or imitation explosive devices
• Mines, grenades, and other military explosives
• Fireworks and pyrotechnics
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives

For the safety and well-being of our youngest travelers, unaccompanied minor (UMNR) services are currently not available on these routes. Children aged 2 years and above but under 12 must be accompanied by a parent or guardian who is at least 18 years old.

Infants must be at least 7 days old and under 2 years of age on the date of travel. A passport must be presented at check-in.

Yes. While check-in staff will only request it if the infant appears over 2 years of age, birth certificate and/or passport is required as age proof.

For safety reasons, infants must be seated on the lap of an accompanying adult throughout the journey. Please note that one adult may travel with only one infant.

Norse-operated flights can accommodate up to 10 infants in IndiGoStretch and Stretch+ cabin, and 20 infants in Economy cabin.

No, stretcher transport is currently not available on Norse-operated aircraft.

Yes, Federal Aviation Administration approved POCs are allowed as carry-on items. Non-FAA-approved POCs may only be checked in, provided batteries are detached, individually protected, and carried in hand baggage.

Yes, guide dogs for visually impaired customers are permitted, subject to proper documentation. They are allowed in both IndiGo Stretch and Stretch+ and Economy cabins.

The guide dogs may be permitted in the cabin subject to the condition that they are properly trained, remain on floor at the Customers feet, properly harnessed and vaccinated. Customers carrying guide dogs shall be required to produce a written proof to the airlines that their guide dog has been trained from appropriate institution, vaccinated and medicated.

1. The following rules apply for Customer with Service Animals (PETC) such as Guide Dogs:
   1. The Customers may be seated on the first row only if there is a partition wall in front of the whole seat row.
   2. The Customers, and their accompanying service animals, may not be seated:
   • in the Emergency Exit Area, or
   • On vacant crew seats

2. The service animal shall, if possible, be placed on the floor next to the cabin wall.
3. A moisture absorbent mat is placed under the pet/guide dog.
4. Customer traveling with a guide dog should make his/her reservation via the IndiGo Call Centre and provide us notice that a guide dog will be traveling.
5. Guide dogs for the blind may not occupy any seat.
6. Guide dog should be properly trained, restrained and muzzled.
7. The service animal is excluded from weight limitation and container requirement when travelling in the cabin.
8. Vaccination certificate of the dog from a registered veterinarian.

Rules for service animals

The following rules apply for service animals, PETC:

1. Seeing eye and hearing aid dogs
2. Dogs trained to assist physically impaired persons in their daily life
3. Service animals shall always be transported free of charge.

Yes, lounge access is available for IndiGoStretch and Stretch+ customers.

Priority boarding is not included with a standard Economy Class booking. However, customers who purchase an IndiGo Fast Forward or book an IndiGoStretch or Stretch+ seat, which are eligible for priority boarding.

Customers are served a complimentary Indian Vegetarian meal. If they wish to personalize their dining experience, they can reserve Indian Non-vegetarian or international meal options by prior booking. 

If no meal preference is selected in advance, a standard complimentary Indian vegetarian meal will be served, on these flight sectors.

Yes, alcoholic beverages are complimentary only for IndiGoStretch and Stretch+ customers. Economy Class customers can purchase them on board.

Yes! Stay powered up with USB charging ports and charging points conveniently located at each seat for IndiGoStretch Cabin and In Economy there are 2 charging ports per row, allowing customers to charge their devices during the flight.

No, these items are not permitted in the aircraft cabin.

Customers flying IndiGoStretch on Norse-operated aircraft can enjoy a range of premium comfort features, including:

• Seat Pitch of 43 Inches: Generous legroom for a more spacious and relaxing journey.
• Leather Seating: Stylish and comfortable leather seats designed for enhanced support.
• Headrest: Adjustable headrests with wings for personalized neck and head support.
• Leg- and Foot-Rest: Built-in supports to help you recline and rest more comfortably.
• Generous 12-Inch Recline: Deep recline for a more restful and relaxed seating position.
• (IFE): Personal entertainment system with a wide selection of movies, TV shows, and more.
• USB Charging at Every Seat: Convenient charging ports to keep your devices powered throughout the flight.
• Folding Tray Table: A secure tray table for meals, work, or personal device use.

No, Wi-Fi is not available onboard.

Pillows and blankets are provided on complimentary basis for IndiGoStretch and Stretch+ customers. Economy Class customers must pre-book these amenities, as availability is limited.

EU customers can contact customer support through 6Eskai, available on IndiGo’s website www.goindigo.in, the 6E mobile app, or via WhatsApp at +91 7065145858 and contact at 01246173838.

If a customer experiences an involuntary downgrade, they will receive a Plan B notification via WhatsApp, SMS, or email, offering the following the below options:

If IndiGo places a passenger in a cabin lower than the one ticket was purchased, IndiGo shall within seven days, by the means provided the following compensation, as applicable:

1. 30% of the price of the ticket for all flights of 1500 kilometres or less, or
2. 50% of the price of the ticket for all intra-Community flights of more than 1500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometres, or
3. 75% of the price of the ticket for all flights not falling under (a) or (b).

Yes. Customers travelling to the Netherlands are advised to familiarize themselves with the customs and baggage regulations in place to ensure a smooth and hassle-free arrival experience.

For detailed information on restricted or prohibited items, and what you can carry in your baggage when arriving from outside the EU, please review these guidelines to avoid any inconvenience:

1. www.dutchcustoms.nl
2. http://belastingdienst.nl/wps/wcm/connect/bldcontenten/belastingdienst/individuals/abroad_and_customs/

Please note, Customs authorities or any other Government officials may inspect Customer’s Baggage for any nefarious activities or illegal articles/items,
including but not limited to import/ smuggling of Gold/ precious items, Narcotics, Counterfeit currency or any other Contraband and  IndiGo will not be liable to Customers for any loss, damage and/or detention of such Baggage, item, article, etc., if suffered by them in the course of such inspections or through their failure to comply with this requirement.

Yes, in-flight entertainment is available on long-haul flights in Economy Class. Depending on the aircraft, passengers can enjoy a wide selection of movies, TV shows, and music through either seat-back screen.

For international travel, it is advisable to arrive at the airport at least 4 hours prior to departure. This
ensures sufficient time for check-in, security clearance, immigration formalities, and boarding procedures.

No baby/car seats or push chairs, baby bassinets are allowed in the aircraft cabin. No extra seats may be booked for Infants.

In the event of a delay or cancellation, IndiGo will typically assist in rebooking you on the next available flight. Depending on the situation, you may also be eligible for compensation, meals, or accommodation support, as applicable, as per EU261 (IndiGo-Norse Airlines Notice to Passengers Under EU261 Regulation | IndiGo)

If you lose your boarding pass, visit the IndiGo check-in counter or customer service desk for assistance. In case of lost identification, notify airport security or airline personnel immediately to receive further guidance.

There are three bassinets available on each Norse-operated aircraft.

For Stretch customers, the bassinet is in front of seats 1G and 1J. For Economy passengers, bassinets are in front of seats 11G, 11H, 11J, as well as 27D, 27E, and 27F.

No, baby seats and strollers are not permitted within the aircraft cabin.

Yes, bassinets are available on each aircraft operated under wet/damp lease from Norse and must be requested in advance

No, bassinets are provided free of charge on Norse-operated aircraft. However, they are limited and subject to availability.

Bassinets are designed for infants under the age of 2 and weighing up to 12kg.

While the bassinet can be used during most of the flight, it is recommended that infants be removed and held securely during take-off, landing, and any time the seatbelt sign is on, in accordance with safety protocols.

Passengers are not permitted to carry personal bassinets or baby beds onboard. Only the airline-provided bassinets are allowed for safety and compliance reasons.

Yes, the bassinet can be used on overnight flights, offering a comfortable space for your baby to rest. Please ensure the infant is secured appropriately and follow crew instructions during take-off and landing.

If your baby exceeds the allowable limit (12kg), the crew will not be able to permit the use of a bassinet due to safety regulations. In such cases, the infant must be held in the lap with a safety belt extension.

Bassinet availability depends on the aircraft and route. Customers are encouraged to check with the contact centre at the time of booking to confirm if a bassinet is offered on their specific flight.

There are three bassinets available on each aircraft operated under wet/damp lease from Norse, one in the IndiGoStretch cabin and two in the Economy section.

To request a bassinet, please reach out to the contact centre within or before 48 hours of departure. Seats with bassinets are limited, so early requests are recommended for better availability.