You can browse and book experiences directly through the IndiGo website or mobile app. Simply select your preferred experience and proceed with the payment.

No, you can book experiences independently, even if you haven't booked a flight with IndiGo.

To learn more about Experiences, please visit Experiences website (powered by Vernost), find the choice of Experiences, and check the description for features and services.
If you have specific questions, consider reaching out to Vernost customer support on at +91 98993 96726 (9am – 9pm, all days of the week) or write to them at  6esupport@vernost.in.

We offer a variety of payment options to ensure convenience and flexibility for our users while booking their preferred Experiences.

• Credit Cards
• Debit Cards
• Net Banking
• Mobile Wallets
• UPI (Unified Payments Interface)

Upon successful completion of your booking, you will receive an email confirmation with all the essential details of your reservation. Please check your email inbox, including the spam or junk folder, to locate and review your booking confirmation.
If you haven't received an email confirmation within ten minutes, please reach out to Vernost customer support at +91 98993 96726 (9am – 9pm, all days of the week) or write to them at  6esupport@vernost.in.

At times it can happen that the payment was successful but unfortunately, the suppliers could not confirm the booking for reasons like inventory being sold out. In this case, once we verify and understand the booking could not be confirmed, we shall refund your money and the same will reflect in your account within 5-7 working days.
In case, you have not received the status update with regards to your booking or refund within 2-3 hours, please reach out to Vernost customer support at +91 98993 96726 (9am – 9pm, all days of the week) or write to them at  6esupport@vernost.in

Yes, you can use applicable government issued photo-ids. for example: Aadhar Card, Voter ID, Driving License, Passport & other as per the policy.
All guests (above the age of 18) are required to provide identification.

To modify, please contact Vernost customer support at +91 98993 96726 (9am – 9pm, all days of the week) or write to them at  6esupport@vernost.in.
Please note that some changes might incur extra fees or have time limits, so kindly review the terms before placing your modification request.

If you were signed in when you made your booking, the booking should appear in the My Bookings section of your account. 
If you were not signed in when you made your booking, the booking will not appear, and you cannot add this booking to your account. 
If you don’t have an account or you were not signed in when you made your booking, please check your email for booking confirmation. 

Yes, you can book on behalf of someone else by entering their details during checkout.

To cancel your booking, visit the website, login and go to “My booking” section. You will be able to cancel your booking from here.  
When canceling, you will be eligible for a refund as per the policy. Any applicable cancellation charges will be deducted from your initial payment, with the remainder refunded. 
If you were not logged in at the time of booking, please contact Vernost Customer Support at +91 98993 96726 (available 9 AM to 9 PM, all days) or write to them at 6esupport@vernost.in.

After canceling a booking, you will receive the refund amount (if applicable) within 5-7 working days from the time of your cancellation request to the original payment method used during booking. Refund processing times may vary depending on the policy and your bank's processing times.
In case you have not received your refund for more than 7 days, please contact Vernost customer support at +91 98993 96726 (9am – 9pm, all days of the week) or write to them at 6esupport@vernost.in.

Yes, you may be required to carry valid ID proof and your booking confirmation voucher. Some Experiences may have additional requirements.

Timings and rescheduling policies vary by experiences. Please check your booking confirmation for specific instructions.

You can reach out to Vernost’s customer support via our helpline or email for assistance with your booking.

In such cases, you will be notified, and a full refund or alternative options will be provided.

You can earn IndiGo BluChips when you book an experience directly through IndiGo’s website or mobile app and complete the payment for your experience. Please note that bookings made via third-party websites or agencies are not eligible for earning IndiGo BluChips.

Points will be credited to your IndiGo BluChip account within 24-72 hours after your scheduled experience, provided that the experience has been completed, and payment has been processed successfully.

Yes, IndiGo BluChips will be credited to the IndiGo BluChip account used for the booking, regardless of who is consuming the booking. The account holder must be the one making the reservation.

If you cancel your Experiences booking, regardless of the reason or timing, any pending or previously awarded IndiGo BluChips for that specific booking will be automatically nullified and removed from your account balance. No points will be awarded for cancelled bookings.

No, IndiGo BluChips are non-transferable. They cannot be assigned, sold, redeem for cash or transferred to another individual.

All IndiGo BluChips have a validity of 24 months (two years) from the date they are accrued. After 24 months, the points will expire and cannot be redeemed.

At the end of each calendar month, IndiGo reviews all IndiGo BluChip accounts to ensure the validity of the points. As long as the account has at least one accrual or award/redemption Experiences (redeeming points for flights) in the preceding 24 months, the IndiGo BluChips will remain valid.
For example, if the last experience on your account was on October 15, 2024, your IndiGo BluChips will be reviewed at the end of each month. If there is an accrual or redemption Experiences within 24 months (between October 1, 2024, and September 30, 2026), your IndiGo BluChips will remain valid for another 30 days, and this process will continue monthly.

IndiGo BluChips earned through experience bookings can be redeemed exclusively for flight bookings on IndiGo’s website or mobile app. You need to log into your IndiGo account to redeem the points for flights.

IndiGo BluChips are non-transferable and cannot be used for anything other than flight bookings on IndiGo’s platform. They cannot be exchanged for cash or any other form of currency.

No, IndiGo BluChips are only awarded for Experiences bookings made directly through the IndiGo website or mobile app. Bookings made through third-party websites or agencies will not be eligible for earning IndiGo BluChips.

To participate in the IndiGo BluChip program, you need to log in to your IndiGo account using your existing credentials. If you are a new user, you will need to enroll in the IndiGo BluChip program first.

Yes, you can cancel your IndiGo BluChip membership at any time. However, upon cancellation, any unused IndiGo BluChips in your account will be forfeited and cannot be redeemed.

Yes, IndiGo reserves the right to modify, amend, or terminate the IndiGo BluChip earning and redemption program at any time, without prior notice. This includes changes to earning rates, redemption options, eligibility criteria, and program structure.

Any misuse of the IndiGo BluChip program, such as creating multiple accounts or attempting to manipulate the system, may result in the immediate termination of your account and the forfeiture of all earned points. IndiGo also reserves the right to take legal action against fraudulent activities.

IndiGo Bluchips redemption will carry a service or redemption fee and applicable taxes in accordance with Government regulations.

Yes, you can view your IndiGo BluChip balance and transaction history by logging into your IndiGo account on the IndiGo website or mobile app. Your account will display all the details of your earned and redeemed IndiGo BluChips.

 No, there are no blackout dates for redemption bookings. Member can redeem their IndiGo BluChips against flights throughout the year, anytime, on any sector until the last available seat. 

If there is suspected fraudulent activities related to your account, IndiGo reserves the right to investigate and take appropriate action, including canceling your points, suspending or terminating your account, or pursuing legal action.

Your participation in the IndiGo BluChip program is subject to IndiGo's privacy policy, which outlines how your personal information is collected, used, and protected. IndiGo complies with applicable data protection laws and regulations to safeguard your privacy.

For more information about the IndiGo BluChip program, you can visit the official terms and conditions page: IndiGo BluChip Terms and Conditions
For information on Experiences booking terms and conditions on the IndiGo platform, visit: IndiGo Experiences Booking Terms and Conditions