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Add On Services

Click on View/Change Booking on our home page and retrieve your reservation by entering your PNR (a six digit code generally sent as an SMS after you make a reservation) and email address or last name. Once it is reservation is retrieved you can take a print out of your ticket.

Note: If you have made the reservation through a travel agency you may have to get your email address updated in order to retrieve the booking online.
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If you have already Web Checked-in, you will need to click on the Check-in link on our home page and retrieve your reservation using your PNR (a six digit code generally sent as an SMS after you make a reservation), email address or last name. Once your reservation is retrieved you can print or reprint your boarding pass.
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You can book snacks online through the view/change booking section on our homepage. The snacks can be added only up to 24 hours prior to the scheduled departure time.

 

Snack Domestic Flights International Flights
Vegetarian INR 250 per sector INR 500 per sector
Non-Vegetarian INR 300 per sector INR 500 per sector
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Passengers can book specific seats on the flight through our website or at the airport. The charges for booking seats are as follows: 

Domestic Flights - Airbus A320 (Per person per flight)
Row Number Seat Type INR AED QAR THB SGD NPR OMR GBP EUR USD BDT KWD MYR SAR LKR HKD
1 (Extra Legroom) Window/Middle/Aisle 800 40 40 360 15 1280 4 8 10 11 900 3 45 40 1900 85
2,3 Window/Middle/Aisle 450 22 22 200 8 720 2 5 5 6 510 2 25 22 1100 50
4-10 Window/Aisle 350 17 17 160 7 560 2 4 4 5 400 1 20 17 850 37
4- 10 Middle 200 10 10 90 4 320 1 2 2 3 230 1 11 10 480 21
11 (Non reclining) Window/Aisle 200 10 10 90 4 320 1 2 2 3 230 1 11 10 480 21
11(Non reclining) Middle 100 5 5 45 2 160 1 1 1 1 115 1 6 5 240 11
12 (Non reclining, Extra Legroom) Window/Middle/Aisle 600 30 30 270 11 960 3 6 7 8 680 2 34 30 1420 64
13 (Extra Legroom)  Window/Middle/Aisle 600 30 30 270 11 960 3 6 7 8 680 2 34 30 1420 64
14-20 Window/Aisle 200 10 10 90 4 320 1 2 2 3 230 1 11 10 480 21
14-20 Middle 100 5 5 45 2 160 1 1 1 1 115 1 6 5 240 11
21-31 Window/Aisle 150 7 7 70 3 240 1 2 2 2 170 1 8 7 360 16
21-31 Middle 100 5 5 45 2 160 1 1 1 1 115 1 6 5 240 11

 

Domestic Flights - ATR (Per person per flight)

Seat Fee for ATRs

 INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD MYR SAR HKD
Rows 1, 2  300 7 17 155 2 481 5 18 4 4 712 375 1 17 15 32
Rows 3-8 Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil
Rows 9-15 100 3 6 55 1 165 2 6 2 2 237 125 1 6 5 11
Rows 16-19 200 5 12 105 2 325 4 12 3 3 475 250 1 11 10 21

 

International Flights - Airbus A320 (Per person per flight)
Row Number Seat Type INR AED QAR THB SGD NPR OMR GBP EUR USD BDT KWD MYR SAR LKR HKD
1(Extra Legroom) Window/Middle/Aisle 1,000 50 50 450 19 1600 5 11 12 14 1130 4 57 50 2400 106
2,3 Window/Middle/Aisle 650 32 32 290 12 1040 3 7 8 9 740 3 37 30 1550 69
4-10 Window/Aisle 450 22 22 200 8 720 2 5 5 6 510 2 25 22 1100 50
4- 10 Middle 300 15 15 140 6 480 2 3 4 4 340 1 17 15 710 32
11(Non reclining) Window/Aisle 300 15 15 140 6 480 2 3 4 4 340 1 17 15 710 32
11(Non reclining) Middle 200 10 10 90 4 320 1 2 2 3 230 1 11 10 480 21
12(Non reclining, Extra legroom) Window/Middle/Aisle 800 40 40 360 15 1280 4 8 10 11 900 3 45 40 1900 85
13(Extra legroom) Window/Middle/Aisle 800 40 40 360 15 1280 4 8 10 11 900 3 45 40 1900 85
14-20 Window/Aisle 300 15 15 140 6 480 2 3 4 4 340 1 17 15 710 32
14-20 Middle 200 10 10 90 4 320 1 2 2 3 230 1 11 10 480 21
21-31 Window/Aisle 250 12 12 110 5 400 1 3 3 3 280 1 14 13 590 27
21-31 Middle 200 10 10 90 4 320 1 2 2 3 230 1 11 10 480 21
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What Fast Forward?

IndiGo offers Fast Forward Service for a hassle free experience at the airport. This Service helps passengers save time by getting their luggage on priority at arrivals.

How much does it cost?

A nominal fee of INR 400 per person per sector is applicable if you wish to choose this Service.

Where all is it available?

Fast Forward Service is available at Delhi, Bengaluru, Mumbai, Kolkata, Hyderabad, Chennai, Bhubaneswar, Guwahati, Goa, Jaipur, Nagpur, Thiruvananthapuram and Raipur.

What happens in case of booking cancellation?

In case the booking is cancelled, the fee will be refunded.

 

Please note:

In case a passenger is carrying special baggage or an oversized item, there might be a delay in receiving the same. If the passenger at that point wants to cancel this service than he/she may do the same and charges will be refunded.
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Lounge facilities are available at the following airports:

 

  1. ABOVE GROUND LEVEL LOUNGE - Mezzanine Level, Domestic Departure, Terminal 1 Kempegowda International Airport, Bengaluru
  2. PLAZA PREMIUM LOUNGE- Kempegowda Domestic Airport, International Departures, Bengaluru
  3. PLAZA PREMIUM LOUNGE- Kempegowda International Airport, International Departures, Bengaluru
  4. PLAZA PREMIUM LOUNGE - Indira Gandhi International Airport, Terminal- 1D, Delhi
  5. PLAZA PREMIUM LOUNGE - Indira Gandhi International Airport, Terminal- T3, Delhi
  6. PLAZA PREMIUM LOUNGE- Rajiv Gandhi International Airport, Domestic Departures, Hyderabad
  7. PLAZA PREMIUM LOUNGE- Rajiv Gandhi International Airport, International Departures, Hyderabad
  8. Travel Club Lounge Mumbai 1C, Chhatrapati Shivaji Maharaj International Airport Santa Cruz East
  9. GOOD TIMES BAR Lounge Mumbai 1B, Chhatrapati Shivaji Maharaj International Airport Santa Cruz East
  10. Travel Club Lounge Nagpur, Dr. Baba Saheb Ambedkar International Airport Solagoa Nagpur
  11. Travel Club Lounge B, Chennai International Airport
  12. Travel Club Lounge, Kolkata NSCBI Airport Domestic Terminal

 

The above service is being offered at a special price of INR 1400 (or SGD 33, AED 105, OMR 9, THB 800 and NPR 2250 respectively) at international terminal and INR 750/ INR 1000 at domestic terminal.

Some lounges may not be available for booking for certain periods due to operational reasons.

Passengers to please note that the usage of Lounge is governed solely by the terms and conditions of the respective lounge operator and/or the relevant airport operator. IndiGo is in no manner responsible for any disputes, claims, losses, complaints or demands made by any passenger arising out of or in connection with any services provided or any other act and/or omission committed by the respective lounge operator. All such claims, complaints and/or demands shall be made directly to the respective lounge operator.
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6E Upgrade entitles you to the following benefits in INR 2500 per passenger per flight for Domestic and INR 3000 for International:

 

Cancel/change your booking as many times as you like.

Select the seat of your choice, including extra legroom, window and aisle seats.

Enjoy delicious In-flight snacks*.

 

*One food item and one beverage
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IndiGo offers two packages within 6E Special:

 

Premium Package

By paying INR 499, customers can get a booking voucher worth INR 799, a service voucher worth INR 200 and  a holiday package voucher worth INR 1000.

 

Royal Package

By paying INR 999, customers can get a booking voucher worth INR 1299, a service voucher worth INR 200 and a holiday package voucher worth INR 2500

 

The packages can be purchased by clicking here.

 

Terms and Conditions for Discount Vouchers:

 

Eligibility

Discount vouchers are available to all persons who have attained the age of eighteen (18) years and are registered members of IndiGo.

 

Validity

Vouchers are valid for 1 year from the date of issuance.

 

Redemption

Vouchers can be redeemed both for domestic and international flights however, the booking payment needs to be made in INR. 

Only 1 booking voucher and 1 service voucher can be used per booking.

Booking voucher and service voucher can be redeemed at www.goindigo.in however, holiday vouchers can be redeemed only at http://getpacking.goindigo.in.

Vouchers can be issued multiple times for a single mobile number but, only 5 vouchers can be issued for a particular pack in one transaction.

The Booking and Service Voucher are name specific and can be used only once. The Holiday Package Voucher can be used to make bookings for any person and can be used only once.
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6E Plus entitles you to cancel / change your booking as many times as you like in INR 1500.
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IndiGo Early allows domestic passengers who land early at an Airport to get a seat on the earliest IndiGo flight out just for INR 1000.

Terms and conditions:

ŸThis service is applicable to all passengers travelling on a domestic flight, wanting to prepone their flight
ŸPassenger must be physically present at the airport as the change can be done only at the airport
ŸChanges can be done only for preponing the flight and not for postponing the flight
ŸThe time difference between the desired flight and the booked flight should be maximum 4 hours, this means if the original flight booked is at 1600 hours, then this flight can be preponed to a flight which is departing at or after 1200 hrs. The basis to calculate the difference of 4 hours, has to be between the departure time of the original flight and the desired flight and not on the basis of the passenger reporting time
ŸRequest for such change will be confirmed only 60 minutes before the departure of the desired flight subject to the availability of seats and a non-refundable fee of INR 1000 per passenger (fee is subject to change)
ŸUnaccompanied minors cannot ask for change of flight themselves, only their parents/guardian at the origin station can request for this service
ŸThis service shall not be extended to passengers booked under group fares
ŸThis service is not applicable on international flights, whether in isolation or in connection with a domestic flight
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IndiGo promise protects you against Flight Delay, Cancellation & Lost baggage. For details click here- Terms & Conditions
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Holding bookings assist our passengers in reserving tickets prior to making the payment at the nearest ticketing center or through our website.
Passengers may call our call center to hold a reservation or may hold the reservation through Mobile application.
The reservations processed from Mobile application are placed on hold for 6 Hours and reservations processed on hold from call center are placed on hold for 24 Hours for a departure after 72 hours from time of booking.
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Yes, the list of add-on’s available and the charges are in the table below.

For detailed T&c’s of group booking Click here

Domestic

Cancellation Fees INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  3000 or 100% of airfare charge (whichever is lower) 63 170 1539 17.85 4807 46 176 40 35 7117 3748 13.200
                           
Change Fees INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  2500 or 100% of airfare charge (whichever is lower)  50 132 1200 14 4020 36 132 32 29 5765 3030 11.000
                           
Baggage( Domestic) INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
5 kg Prepaid 1900 38 103 905 11 3055 28 103 24 21 4490 2375 8.350
10 Kg Prepaid 3800 76 206 1810 22 6110 56 206 48 42 8980 4750 16.700
15 Kg Prepaid 5700 114 309 2715 33 9165 84 309 72 63 13470 7125 25.100
30Kg Prepaid 11400 228 618 5430 66 18330 168 618 144 126 26940 14250 50.150
At Airport Per Kg 400 8 22 190 3 650 6 22 5 5 950 500 1.750
                           
Baggage International (Connection) INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
8 Kg prepaid 500 11 28 265 3 800 8 28 7 6 1180 635 2.200
15 Kg Prepaid 750 16 41 400 5 1200 11 41 10 8 1775 950 3.300
30 Kg Prepaid 1500 31 81 785 9 2400 22 81 21 16 3550 1900 6.600
                           
Sports & Musical Instruments(Domestic) INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  1000 21 57 510 6 1601 16 58 13 12 2368 1266 4.400
                           
Infant(Domestic) INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  1250 28 70 675 8 2000 18 70 18 16 2960 1590 5.500
                           
Convenience Fee  INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
Credit Cards / Debit Cards / Mobile App / Net Banking 225 4.5 12 108 1.25 362 3.25 12 3 2.5 520 275 1.000
                           
Seat Fee for A320 Type INR AED QAR THB SGD NPR OMR GBP EUR USD BDT KWD
Row 1 Window/Middle/Aisle 800 40 40 360 15 1280 4 8 10 11 900 3
Row 2,3 Window/Middle/Aisle 450 22 22 200 8 720 2 5 5 6 510 2
Row 4-10 Window/Aisle 350 17 17 160 7 560 2 4 4 5 400 1
Row 4- 10 Middle 200 10 10 90 4 320 1 2 2 3 230 1
Row 11 Window/Aisle 200 10 10 90 4 320 1 2 2 3 230 1
Row 11 Middle 100 5 5 45 2 160 1 1 1 1 115 1
Row 12,13  Window/Middle/Aisle 600 30 30 270 11 960 3 6 7 8 680 2
Row 12,13 at airport and on board Window/Middle/Aisle 800 40 40 360 15 1280 4 8 10 11 900 3
Row 14-20 Window/Aisle 200 10 10 90 4 320 1 2 2 3 230 1
Row 14-20 Middle 100 5 5 45 2 160 1 1 1 1 115 1
Row 21-31 Window/Aisle 150 7 7 70 3 240 1 2 2 2 170 1
Row 21-31 Middle 100 5 5 45 2 160 1 1 1 1 115 1
Veg Snack - Domestic INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  250 6 15 130 2 400 4 15 3 3 594 318 1.100
                           
Non-Veg Snack - Domestic INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  300 7 17 155 3 480 5 17 4 4 710 385 1.300
                           
Seat Fee for ATRs INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
Rows 1, 2  300 7 17 155 2 481 5 18 4 4 712 375 1.300
Rows 3-8 Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil Nil
Rows 9-15 100 3 6 55 1 165 2 6 2 2 237 125 0.450
Rows 16-19 200 5 12 105 2 325 4 12 3 3 475 250 0.900

International

Cancellation Fees INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  4500 or 100% of airfare charge (whichever is lower) 90 250 2140 25 7235 68 250 58 50 11000 5700 19.800
                           
Change Fees INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  3500 or 100% of airfare charge (whichever is lower) 70 200 1665 20 5625 55 200 44 40 8300 4450 15.400
                           
Baggage International INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
5 Kg Prepaid 2475 50 140 1300 14 4000 40 140 32 28 5860 3200 10.900
10 Kg Prepaid 4950 100 275 2600 30 8000 75 275 64 56 11720 6250 21.800
15 kg Prepaid N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
30 Kg Prepaid N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
at Airport Per Kg 525 20 60 315 4 400 8 60 7 6 1246 656 2.300
                           
Sports & Musical Instruments(International) INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  2000 50 150 1300 16 3200 31 150 26 23 4730 2540 8.800
                           
Infant(International) INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  2350 50 150 1250 16 3750 36 150 33 29 5555 2985 10.350
                           
Convenience Fee - INTL INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
(Credit Cards / Debit Cards / Mobile App / Net Banking) 350 7 19 175 2 560 5 19 5 4 825 435 1.550
                           
Seat Fee for A320 Type INR AED QAR THB SGD NPR OMR GBP EUR USD BDT KWD
Row 1  Window/Middle/Aisle 1,000 50 50 450 19 1600 5 11 12 14 1130 4
Row 2,3 Window/Middle/Aisle 650 32 50 450 12 1040 3 7 8 9 1130 3
Row 4-10 Window/Aisle 450 22 22 200 8 720 2 5 5 6 510 2
Row 4- 10 Middle 300 15 50 450 6 480 2 3 4 4 1130 1
Row 11 Window/Aisle 300 15 50 450 6 480 2 3 4 4 1130 1
Row 11 Middle 200 10 10 90 4 320 1 2 2 3 230 1
Row 12,13  Window/Middle/Aisle 800 40 40 360 15 1280 4 8 10 11 900 3
Row 12,13 at airport and on board Window/Middle/Aisle 1000 50 50 450 19 1600 5 11 12 14 1130 4
Row 14-20 Window/Aisle 300 15 50 450 6 480 2 3 4 4 1130 1
Row 14-20 Middle 200 10 10 90 4 320 1 2 2 3 230 1
Row 21-31 Window/Aisle 250 12 12 112 5 400 1 3 3 3 283 1
Row 21-31 Middle 200 10 10 90 4 320 1 2 2 3 230 1
                           
Veg / Non-Veg Snacks - International INR SGD AED THB OMR NPR USD QAR EUR GBP LKR BDT KWD
  500 12 32 275 4 850 9 32 7 6 1190 635 2.200
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Refund for cancelled tickets will be processed after the deduction of appropriate cancellation fees, which may take up to 7 working days...Read more

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TOP QUESTIONS

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