FAQs on Add-on Services

Click on View/Change Booking on our home page and retrieve your reservation by entering your PNR (a six digit code generally sent as an SMS after you make a reservation) and email address or last name. Once it is reservation is retrieved you can take a print out of your ticket.

Note: If you have made the reservation through a travel agency you may have to get your email address updated in order to retrieve the booking online.

If you have already Web Checked-in, you will need to click on the Check-in link on our home page and retrieve your reservation using your PNR (a six digit code generally sent as an SMS after you make a reservation), email address or last name. Once your reservation is retrieved you can print or reprint your boarding pass.

You can book snacks online through the view/change booking section on our homepage. The snacks can be added only up to 24 hours prior to the scheduled departure time.

Passengers can book specific seats on the flight through our website or at the airport. The charges for booking seats are as follows: 

Domestic

International

^*In case of 180 seater aircraft row number 30 is non reclining

What Fast Forward?

IndiGo offers Fast Forward Service for a hassle free experience at the airport. This Service helps passengers save time by getting their luggage on priority at arrivals.

The FFWD service can be purchased through IndiGo’s website (www.goindigo.in) and Call center until two (2) hours prior to domestic departures and up until four (4) hours prior to international departures and at the airport up until the closure of the check-in process for the relevant flight for which the passenger intends to purchase the FFWD service

How much does it cost?

A nominal fee of INR 450 per person per sector for domestic and INR 650 per person per sector for international is applicable if you wish to choose this Service.

* Pre-book Fast Forward service and get up to 40% off on above rates.

Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.

Where all is it available?

Fast Forward service is available for travel on the following sectors:

• In case of domestic travel

• Agartala, Amritsar, Bagdogra, Bengaluru, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Dehradun, Dibrugarh, Dimapur, Goa, Gorakhpur, Guwahati, Hubli, Hyderabad, Imphal, Indore, Jaipur, Jammu, Jorhat, Kannur, Kochi, Kolkata, Kozhikode, Lucknow, Madurai, Mangalore, Mumbai, Nagpur, New Delhi, Patna, Port Blair, Pryagraj, Pune, Raipur, Rajahmundry, Ranchi, Shillong, Srinagar, Thiruvananthapuram, Tiruchirappalli, Tirupati, Udaipur, Vadodara, Varanasi, Vijayawada and Visakhapatnam

• In case of international travel

• The following sectors with the point of origin at an Indian airport with international flights – Ahmedabad, Amritsar, Bangalore, Chandigarh, Chennai, Cochin, Hyderabad, Kannur, Kolkata, Kozhikode, Lucknow, Mumbai, New Delhi, Thiruvananthapuram and Tiruchirappalli, Varanasi, Vijayawada ; and

The following sectors with the point of origin at an airport outside of India - Abu Dhabi, Bangkok, Colombo, Dhaka, Doha, Dubai, Hong kong, Istanbul, Kathmandu, Kuala Lumpur, Kuwait, Male, Muscat, Phuket, Sharjah and Singapore.

What happens in case of booking cancellation?

In case the booking is cancelled, the fee will be refunded.

If you’re looking at relaxing before taking off or wish to escape from the hustle and bustle of the airport, explore the lounge services at our partner lounges.

Service Offering *

• Snacks
• Hot Food & beverages
• Lounge Bar
• Free Internet Stations / High speed WIFI
• Recharging stations for laptops, mobiles & iPads at every seating point
• TV and Music entertainment
• Newspapers/magazines
• Flight Information and Announcement
• Business center facility (Printer/Copier/Workstation/Meeting facility)

* The above-mentioned services varies from one lounge to another and are subject to availability.

India/Ex-India:

Overseas:

Purchase and Redemption process

• IndiGo passengers can purchase Airport Lounge through our Website:
  • While booking flight on our Website on the Add Ons Page
  • On Confirmation Page and Email
  • Promotion Emails
  • After completing the flight booking, through the "Edit booking" section
• It is available for sale up to 12 hours prior to departure for both international and domestic lounges.
• On completion, passenger will receive flight booking e-ticket with a separate Lounge SSR – DLNG (Special Service Request) added to it and a Lounge Access E-certificate having QR Code through e-mailer and SMS with PDF link URL
• Passenger needs to show the following at the lounge entry:
  • E-certificate (having QR Code) for Lounge Access
  • Proof of identity
• Service provider will scan E-certificate – QR Code generated for booked sector to validate the authenticity of the e-certificate at the lounge entry along with a Valid ID proofs.
• Post successful authentication of E-certificate and identity proof only passenger can access lounge

Cancelation & Change

• Changes & Cancelation in isolation are not allowed
• In case of flight booking cancelation, lounge e-certificate will also be canceled with an email notification to customer and price paid for lounge will automatically get refunded to the original form of payment.
• In case of flight booking changes, original lounge e-certificate will be canceled with email notification and a new one will be issued with an email notification.

For terms and conditions, Click here.

6E Upgrade entitles you to the following benefits in INR 2500 per passenger per flight for Domestic and INR 3000 for International:

Cancel/change your booking as many times as you like.

Select the seat of your choice, including extra legroom, window and aisle seats.

Enjoy delicious In-flight snacks*.

*One food item and one beverage

IndiGo offers two packages within 6E Special:

Premium Package

By paying INR 499, customers can get a booking voucher worth INR 799, a service voucher worth INR 200 and  a holiday package voucher worth INR 1000.

Royal Package

By paying INR 999, customers can get a booking voucher worth INR 1299, a service voucher worth INR 200 and a holiday package voucher worth INR 2500

The packages can be purchased by clicking here.

Terms and Conditions for Discount Vouchers:

Eligibility

Discount vouchers are available to all persons who have attained the age of eighteen (18) years and are registered members of IndiGo.

Validity

Vouchers are valid for 1 year from the date of issuance.

Redemption

Vouchers can be redeemed both for domestic and international flights however, the booking payment needs to be made in INR. 

Only 1 booking voucher and 1 service voucher can be used per booking.

Booking voucher and service voucher can be redeemed at www.goindigo.in however, holiday vouchers can be redeemed only at http://getpacking.goindigo.in.

Vouchers can be issued multiple times for a single mobile number but, only 5 vouchers can be issued for a particular pack in one transaction.

The Booking and Service Voucher are name specific and can be used only once. The Holiday Package Voucher can be used to make bookings for any person and can be used only once.

6E Plus entitles you to cancel / change your booking as many times as you like in INR 1500.

IndiGo Early allows domestic passengers who land early at an Airport to get a seat on the earliest IndiGo flight out just for INR 1800.

Terms and conditions:

• This service is applicable to all passengers travelling on a domestic flight, wanting to prepone their flight
• Passenger must be physically present at the airport as the change can be done only at the airport
• Changes can be done only for preponing the flight and not for postponing the flight
• The time difference between the desired flight and the booked flight should be maximum 4 hours, this means if the original flight booked is at 1600 hours, then this flight can be preponed to a flight which is departing at or after 1200 hrs. The basis to calculate the difference of 4 hours, has to be between the departure time of the original flight and the desired flight and not on the basis of the passenger reporting time
• Request for such change will be confirmed only 60 minutes before the departure of the desired flight subject to the availability of seats and a non-refundable fee of INR 1800 per passenger (fee is subject to change)
• Unaccompanied minors cannot ask for change of flight themselves, only their parents/guardian at the origin station can request for this service
• This service shall not be extended to passengers booked under group fares
• This service is not applicable on international flights, whether in isolation or in connection with a domestic flight

IndiGo promise protects you against Flight Delay, Cancellation & Lost baggage. For details click here- Terms & Conditions

Holding bookings assist our passengers in reserving tickets prior to making the payment at the nearest ticketing center or through our website.
Passengers may call our call center to hold a reservation or may hold the reservation through Mobile application.
The reservations processed from Mobile Application or call centre are placed on hold for 15 minutes from the time of booking.

Yes, the list of add-on’s available and the charges are in the table below.

Kindly Note-: For Group bookings kindly consider cancellation/change fee as per the timeline mentioned under Terms and conditions.

Domestic

#Please note that if the payment is to be made in any other currency than Indian Rupee, the Baggage Fee will be calculated as per the conversion rate prevalent at the time of payment.

International

#Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.