Ticket Modification

The View/ Change bookings sections is a self-service online tool on the website specially designed to eliminate the need to check booking details and request booking services via our call centre. 

The View/ Change bookings sections is a self-service online tool on the website specially designed to eliminate the need to check booking details and request booking services via our call centre.
The View/Change booking section offers the following features to our customers:
• Retrieve itinerary
• Email itinerary
• Re-Print itinerary
• Add special services
• Split PNR
• Reschedule reservations
• Cancel and request refund for your itinerary (subject to ticket fare type and available for tickets booked on www.goIndiGo.in only). Partial and full refunds will be allowed only to the same credit / debit card / bank account.

Go to the home page of our website (www.goindigo.in) and click on the View/ Change booking option. The reservation record can be accessed thorough the six- letter IndiGo Booking Reference Number/ PNR, Last Name or Email ID (as mentioned in the booking)

You will not be be able to change your origin and destination through the View/ Change Booking facility but passengers can opt to cancel their reservation and create a new reservation through the regular booking procedure. 

You will be able to View/Change Booking if you have booked on phone at the Call Centre and paid online.

You will not be able to use your cancelled ticket in the future but you can choose to retain a Credit Note or Credit Shell with IndiGo and use the remaining amount after deduction of applicable charges for your next reservation. The Credit Note or Credit Shell can be used if the reservation is made from the website or the call centre(Kindly note that reservations made from third parties, and international card payments would not be liable for the Credit Note or Credit Shell). Credit Shell can only be used for the same Passenger for whom the reservation was cancelled.

• On domestic flights you can cancel/ refund till 3 hours prior to flight departure
• On international flights you can cancel/ refund till 4 hours prior to flight departure

The following charges are incurred in case of flight cancellations:

Please click here to review change and cancellation charges for Domestic and International

For International bookings, customers can make any changes or cancellations free of charge when the booking is made through the IndiGo website or mobile application, provided the request is raised within 48 hours of booking and the flight is scheduled at least 15 days 

If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of upto INR 500 per person per sector will be levied by IndiGo.

Note: Base fare and fuel surcharge will be applied if canceled within 24 hours.

Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible.
You will need to cancel your ticket and book a new ticket with the new passenger's name. Cancellation charges, if any, will be applicable accordingly. 

The customers booking can be cancelled/ changed before the scheduled time of departure by contacting IndiGo's Call Centre, at IndiGo's Airport Counters, on Indigo's website and through participating travel agent responsible for original booking

• 3 hours prior to flight departure for domestic flights
• 4 hours prior to flight departure for international flights

Currently rescheduling charges are as follows:

Please click here to review change and cancellation charges for Domestic and International

For International bookings, customers can make any changes or cancellations free of charge when the booking is made through the IndiGo website or mobile application, provided the request is raised within 48 hours of booking and the flight is scheduled at least 15 days 

If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of upto INR 500 per person per sector will be levied by IndiGo.

Note: Base fare and fuel surcharge will be applied if canceled within 24 hours.