Terms and Conditions

Travel advisory: Safety during COVID-19:

  • We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below:
  • IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield, and a sanitizer) to all customers at the boarding gate.
  • Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown.
  • All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate.
  • Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking.
  • Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
  • Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
  • Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link:https://www.civilaviation.gov.in/sites/default/files/Guidelines_for_Air_Passengers_21May.pdf
  • Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.

 

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Free checked-in baggage allowance for domestic flights - 15 Kg per person (1 piece only). For eligible passengers with ‘6E Double Seat’ or ‘6E Multiseats’ bookings, an additional 10 kg allowance will be applicable. Baggage in excess of 15 kg will be subject to additional charges of INR 500 per kg. Additional pieces of baggage will be subject to additional charges of INR 1000 per additional piece, in addition to the excess baggage charges of INR 500 per kg. Excess Baggage charges are non-refundable in case of no shows and gate no shows.

Free checked-in baggage allowance for international flights - 20 kg (excluding Singapore to/from Tiruchirappalli & Chennai which is 30 kg). Free checked-in baggage allowance for travel to Jeddah is 25 kg and from Jeddah is 25 kg + 5L Zamzam water. For travel to and from Abu Dhabi, Colombo, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon, the checked-in baggage allowance is up to 30 kg per adult and child. This allowance does not apply to infants.

Disclaimer: For flights under Vande Bharat Mission, the baggage allowance will 30kg (check-in baggage) +7kg (hand baggage).

For Infants valid birth certificate is required.

Passengers without valid visa to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.

In case of international travel, nationality of passengers will be verified at the check-in counters at the airport. In the event, the information regarding nationality of passengers provided during purchase of tickets is found to be incorrect, certain additional fees/taxes (mandated by certain governmental bodies/airport operators) may be required to be paid upfront at the check-in counter. In the event of refusal to pay such additional fees/taxes, IndiGo reserves its right to refuse carriage to such passengers in accordance with its Conditions of Carriage.

Fog Advisory Customer satisfaction and hassle free travel are of utmost importance to us.

At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.

We appreciate your patience and request for your kind cooperation in these times.

We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 0124-4973838.

Alternatively, to know flight status you can:

- Download mobile app.

- Visit website – www.goindigo.in

- Tweet us @IndiGo6E, follow us on Facebook.

- Send SMS, ST[space]flight number[space]departure date of flight as DDMM. For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.

- Live chat on website.

General:

Check-in at www.goIndiGo.in is available. This service is not available for international travel and customers with infants or groups.

Changes/cancellations are permitted 2 hours prior to scheduled departure ( domestic sector ) and  (4) hours prior for international sectors) with payment of change/cancellation fee and difference in fare if applicable.

A security search is compulsory.

A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in

Check Your Flight Timings: To know the flight status on the day of departure, contact our 24 X 7 call centre departure, contact our 24 X 7 call centre or logon to our website or mobile app (available on iPhone, Windows, Android and Blackberry), or send an sms to 566772 in the following format: "ST[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.

Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.

Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).

Passengers going to UAE/ Oman from India on tourist/ employment visas require an 'OK TO BOARD' comment in their PNR. Please check with your visa issuing agency.

Name changes are not permitted on your booking.

Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered.

LED / LCD TVs of more than 99.06 cm in size will be charged. Refer to www.goIndiGo.in.

This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in

Flight schedules are subject to change and approval by authorities.

IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.

Hot Food and Beverages shall not be served on short sector flights.

Damaged, defective or recalled lithium batteries are prohibited from carriage by air. Customers are advised not to carry older generation Apple MacBook Pro laptops with 15 inch screen, purchased between September 2015 and February 2017 in hand baggage as well as in check-in baggage. In case the battery of such laptop is replaced, kindly carry the receipt of replacement provided by Apple, in absence of which carriage of such laptop shall be prohibited. For more information please visit Apple Support website.

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