".....Dear Mr Abhinav Maharishi, Thank you for your kind mail acknowledging the problems that I faced. I am extremely sorry that I did not ask the name of a girl who was one of the cabin crew on my flight. She was of medium height, very cheerful and good natured. She knew that the ground crew had messed up badly and I was quite upset. She was kind and considerate throughout the flight and apologized many times for the bad behavior of others. She did the only thing that she was authorized to do - offer water a few times with a smile. I strongly feel that Indigo needs many more people like her. Also if your rules had permitted her she may have offered a free cup of tea or coffee and tried to handle the situation in a better manner. She was the only one who realized that Indigo had messed up - something which you and I are now trying to analyze and resolve. I would feel happy if she got an appreciation letter for her great behavior and sensitivity to a customers problem. You may call me on my mobile number 94370-43057 anytime to co-ordinate the pickup of the baggage for repair. I am really thankful and happy that Indigo has taken note of this incident is trying to resolve it. With kind regards, . ..."
".....Dear Parvez I have been flying regularly with Indigo apart from Kingfisher(First) and others. I must appreciate the efforts put in by the entire team to make the flying a good experience. The never ending smiles and ever eager to serve nature of the crew really make you feel elated and one ends up feeling money well spent. I flew in the morning to Nagpur on 6E135 and returning in the evening on 6E136. I would like to put on record the extra efforts being put in by your cabin crew Alysha Barton, Megha Madan, Mariam Syed and Swati Vashistha in making me feel comfortable and taking off my tiredness with their gleaming smile. They follow the policy ATITHI DEVO BHAVAH. Keep it up and hope I encounter more such crew in your flights as I fly regularly to Goa and use Indigo to fly back to Delhi. Best Regards . ..."