".....This is to put on record, our deep sense of appreciation for Ms. Nidhi Chatwal, who went out of her way to help Mr.N.K.Rudra, a passenger on Del-Hyd flight a couple of days back. Ms.Chatwal affirms our faith in the excellent customer service being offered by Indigo, and actually going that extra mile. Warm Regards, . ..."
".....I am very impressed with staff, baggage handling and customer service. I was especially pleased with the swift response and easy check-in. Mary and Arif were very helpful. Thank you . ..."
".....I like and very impressed with the service at he booking counter. Mr. Niraimaithi attended me and my husbands queries with politeness. She was fully loaded with enthusiasm, very good, excellent. Keep it up . ..."
".....Dear Indigo Team I am writing this e-mail to Appreciate the courteous behavior of ur staff on board on the flight from Mumbai to Kochi dated 24th October 2007 at 1515 hours. I was getting my ears blocked due to air pressure and was feeling very uncomfortable, then I asked ur Air Hostesses Jyoti and Ekta Vohra for help, the remedial measure given by the Air Hostesses (a soaked tissue in hot water) was very helpful and made my journey very pleasant. I would suggest u to give some chewing gums/ candies on board either complimentary or on chargeable basis, coz generally I am chewing some chewing gum or candy to avoid the ear blockage due to air pressure, but that day unfortunately I could not keep it with me in the cabin. I would also like u to put some common measures a person should take before flying etc on ur website too, refer to the website of international airlines as of JAL, Cathay pacific etc. Regards . ..."