".....As a very pleased and satisfied customer of your esteemed airlines, this note is to put on record, the appreciation for the kind courtesy extended to us while traveling as below : - 1. From: Kolkata to: Ahmadabad Date of travel: 06.05.2009 PNR: EIVVCC At check in counter: Ms. Vinita We were on our way to our corporate office at Vadodara, for a meeting. Preparation for the meeting had kept us awake till the early hours of 9th may. When we checked-in to avail the flight, we were feeling drowsy and tired. To catch up with the lost sleep in the flight, we requested Ms. Vinita, to put us on first row, which has better leg space. In spite of the flight being packed, Ms. Vinita was kind enough to smilingly assure us of the desired seats. It was an overwhelming feeling, to be treated so nicely and that good care was taken of our request. We thank Ms. Vinita for her being so considerate and courteous. 2.From: Ahmadabad to: Kolkata Date of travel: 09.05.2009 PNR: E34MEN At check in counter: Ms. Januka After a good beginning (thanks to your Ms. Vinita, at Kolkata airport), we had a great time during the meeting in Vadodara. After the event, while traveling back, I opted for indigo airlines again. As a consequence of the delay in departing from Vadodara, (to take the flight from Ahmadabad), I reached the airport merely 40 minutes prior to scheduled departure time of the flight. Besides, I was also carrying a whole lot of Guajarati namkeen / sweets in many poly bags, which I had purchased from Vadodara. Assuming that I would not be allowed to board, primarily because of the delay, and secondly because of eight poly bags in my hand (with my laptop of course); I approached the check-in-counter. One again, I was accorded a welcome with a smile by Ms. Januka, who re-assured me of issuing the boarding pass and also asked me to put away all the poly bags into one bag to avoid any problems during security check. Much to my relief, i was given enough time to re-shuffle the poly bags into one, and then the boarding pass was issued. Heading the eastern region operations of the rs.2000 cr. ram ratna group, I travel very extensively. But getting such courteous welcome and polite behavior, especially from the budget airlines, has not been experienced before. I would like to extend my sincere thanks to both Ms. Vinita and Ms. Januka, and request them to keep up the good work. . ..."