".....I am delighted by the experience provided your Ground staff/cabin crew/pilots. Its a team effort that makes the whole experience joyful Ground Staff: Michelle at Mumbai Airport very professional at her work at the Departure Gate Cabin Crew: Simran, Jaspreet, Reshma, Mumumn took really good care I was very impressed by their professional attitude and commitment towards work. Specially Simran she is very calm and she is Gifted with natural intelligence she knows how to handle different kind of situations Pilots: Captain Christopaker & First Officer Rohit Singh maintained the smooth run right from take off balanced cabin crew temperature and beautiful landing experience I am delighted by the experience provided by your airline . ..."
".....I wish to inform that we are frequent flier with indigo airlines as well other airlines. Today I called up to indigo for booking of my tickets to various sectors. We spoke to Miss Sameera for booking of tickets and her response was excellent, precise and very professional. She was polite enough to immediately book my tickets from Chennai Delhi and Delhi Bangalore. Sameera also informed us regarding new sector from Delhi to Coimbatore which is very good news for us as we travel very frequently to Coimbatore. She also explained for corporate bulk bookings as our lot of staff is travelling together. We are happy to feel that indigo airlines have such positive attitude and professional staff like Ms Sameera and we wish her all the best in future . ..."
".....Any airline may have good airplanes, may give good food. But this type of service is very rare. I am sure that your airline has a very bright future. Once again, thank you very much for the co-operation extended to me. As well please convey my special thanks to Mr Shubhendu Sarkar, Kolkata air port. ..."
"......At the outset, I wish to congratulate IndiGo on being at the helm of affairs of a truly outstanding professional airline company. I would like to take this opportunity to cite an example of exemplary professional attitude and approach that was displayed by your Mr. Sara Nagaraj. I travelled from Kolkata to Hyderabad on Indigo flight 6E 352 on 7th October, 09. On the onboard shopping cart, I purchased a Barbie pencil box for my niece but left it in the front seat pocket while deplaning. I could only recall the box while driving back to my house. However, to my surprise I received a call from Nagaraj citing the box which was left in the aircraft. I thanked him for calling back on the same. Today, Nagaraj handed over the box in my office. This is indeed a true reflection of highest levels of Professionalism and commitment to extend world class service to customers. While the cost of the box is not very high, I was truly impressed and amazed at the way your staff demonstrated the concern of calling back and taking the pains to handover the box. In this context, I would like to extend my hearty and sincere compliments and commendation to Nagaraj and of course the entire family of Indigo. Am sure, such Professional display will surely take Indigo to even greater heights in the near future . ..."
"......I would like to acknowledge the outstanding work done by the senior flight attendant Priyanka on my flight from Pane to Kolkata on Oct 10, 2009. The high level of efficiency and courtesy displayed by her throughout the duration of the flight was indeed commendable. Even during an emergency she did not panic and handled the situation with great leadership. I have extensively traveled across the world in business as well as first class and have rarely seen such an exemplary attendant. I believe such employees should be recognized by your airline. Given a choice I normally choose to fly jet airways, however, after my last flight experience I must say I will look at the indigo option more favorably . ..."
"......I was traveling yesterday from Hyderabad - Delhi and found her briskly attentive and solicitous of passengers. I was down with a migraine and she helped me speedily with a Disprin, which eased my headache. She was helpful and prompt in her response . ..."
"......I was aboard Patna - Bangalore on 15th October. This was my third indigo flight in 20 days with the fourth one coming ten days from now. I would like to say that flying indigo is a totally new and different experience. The entire crew, Captain James, first officer Rohit singh and the entire flight attendant group under Shiny Thomas was absolutely amazing. I was lucky to chat with the captain and the first officer after the flight just to share some views on indigo. I remembered the day I had written to indigo about 7 months back requesting to start operations to and from Patna. I am extremely impressed with the way indigo has redefined low-cost air travel in India . ..."
".....I am one of the frequent passengers of indigo airlines. Yesterday, I was traveling from Bhubaneswar to Mumbai via Hyderabad by your airlines. By mistake at the security counter my laptop got exchanged with other passenger of Indigo. I came to know about it after boarding my flight to Mumbai. Your crew was very helpful in finding out the passenger and my laptop. Not only this, they also helped me to send my laptop from Chennai and the laptop of other passenger from Pune to Chennai. Today morning I have collected my laptop from Pune airport and the other passenger has collected it from Chennai airport. I am extremely thankful to your staff and team especially the crew member Ms Manvi Kapoor & your ground staff at Pune airport Ms. Shradha & Ms. Srishti. . ..."
".....I really wish to appreciate Ms. Anu Luthra who is an excellent person to be with on call. Her conversation was coherent and very friendly& patient and it made me very easy to book my ticket without any hassles. As I had I had to reschedule a ticket for my friend at the last moment. Once again I would like to thank Anu and the indigo team trust me guys you are just amazing!!!. ..."
"......I just want to appreciate your team for the service and humanity provided by your staff coz I wanted to travel from Hyderabad to Delhi on 18th of this month early in the morning by jet airways which was a bit later than indigo & opted for Indigo, but failed to inform the motel at Delhi that I would be reaching early I was pretty worried that I will be stranded over there. But one of your staff at Hyderabad assisted me to the telephone booth but found no operator at the booth , she then gave me her personal phone to make a call to the motel at Delhi & inform about my early arrival at Delhi which helped me a lot as I am new to India. I appreciate the service provided by your staff & I am thankful for the help given. ..."
".....Im a frequent flyer with your airline. I traveled on October 15, 2009 6e188 Mumbai -Delhi (seat number 28d). I wish to congratulate you and your crew member for the hospitality services exhibited by your in-flight crew member Mridu pandit and Monika Mani. I was not well while flying and they really took good care of me during the flight. Small things like serving me hot water as well as offering Disprin makes lot of difference especially when we have a pre conceived notion about low frill airlines. They were helpful, shown lot of patience and at the same time exhibited excellent team player capabilities. It has reaffirmed my belief in your airlines and such small gestures act as testimonial for being referred as among top 3 airlines in India. . ..."
".....I would also like to appreciate the wonderful travel experience we had travelling with you. I firmly believe service industry calls for courtesy & your indigo family perfectly extends the same. My family & I were travelling to Pune from Nagpur & back, we further were booked to travel to Goa by kingfisher but the warmth that the cabin crew & the ground staff displayed was heart touching. I have a small daughter (an infant) & cabin crew Ms. Poonam took her in her arms played with her & made all our travel comfortable. At Nagpur airport my aged mother-in-law became happy to see steps offered to alight the bus, these are the things normally forgotten by other airlines. At Nagpur airport staff Priyanka & Hema were very helping. Thanks again. The services offered have developed brand loyalty in me. ..."
"......I was the last passenger to board flight 6e-342 from Kolkata - Bangalore on Thursday, the 22nd. An over-stretched meeting and the city's traffic held me up till really late and I would have missed the flight and eventually a very important business meeting, if Martha wouldn't have saved my day. Martha singh (Im assuming I got her name right) welcomed me with a broad smile and a little scold. Her fast thinking and ability to decide on the spot helped me glide through the check-in process and into the flight, in no time. It saved me from missing my flight yet it did not compromise on indigo's noted schedule adherence practice. I'm not sure if this routine work for Martha and her team but I have never seen such promptness and eagerness to help from any other airlines' employees in India. In fact, I have missed flights because of latency from ticketing staff from an airline who claim to treat their passengers as their guests. I have witnessed extreme non-cooperation from ground-staff. With such experiences in the back-ground Marthas example is notably very different and very comforting. I would really appreciate if you can convey my sincere gratitude to Martha and her team of really active, prompt and responsible fleet of men and women at Kolkata. It was a life-saver to fly with you. Thanks . ..."
"......It is easy to achieve your targets of on-time arrival and departure, offering lowest prices possible etc., but to make an airline of choice by default takes much more than these. That is taking every customer seriously. And thats why indigo is so special to me and I would like to place it on record that indigo is not only an airline that is good today but will go on to scale new heights because they value every customer. It happened on the 19th that I had to travel to Kolkata from Chennai departing Chennai (6e 523) at 8.10, arriving @ Kolkata at 10.30 am. I had a connecting flight to Aizawl at 11.00 am. I informed the crew and the ground support staff in Chennai about the urgency that I have and I was not only assured that I will be given priority but was also taken care well and was reassured by the crew that they will do the best for me be on time to take the connecting flight. On touchdown I was given a special vehicle (which nowadays even full range carriers dont give for business class passengers) and I was allowed to alight first and I did make it. What else does one need than making him or her feel important by understanding the need of hour. I salute everyone in indigo and especially the crew and ground staff for making me very special. I wish indigo all the very best and may you guys shine more in the skies and at the heart of every passenger . ..."
"......I would like to share the kind of service that is provided by your two staff rakesh and Prativa at Bhubaneswar airport. On 10th October in arrival I was a normal visitor to airport waiting for my son to receive him. Suddenly I slipped down, immediately rakesh took me up and assisted me to the chair thereafter Partita provided me with a glass of water and assisted me to make me seat comfortable neither I was a passenger of your airline nor I knew them, it was there humanity that they helped me out. They both seemed to be brother and sister as they look alike I asked Partita regarding this but she denied with a smile. God bless them always .I wish both of them all success. Thank you indigo for helping an old man . ..."
".....I want to thank the in-flight crew for the 29-oct-09 Bangalore - Mumbai flight. Not only that were all of them 'smiles', but also they were extremely courteous and more importantly attentive. I would rate them all a+. A big thanks to all of them again! And thank you indigo. Even though I have travelled only few times, you are now my favorite airline. ..."
"......I had travelled from Kolkata to Pune on 25th of Oct 2009 by indigo flight number 5e624. I checked in a little bit late in Kolkata airport. When I reached Pune airport, I found that one of bag among the four had not reached Pune. Immediately I reported to indigo counter at Pune airport. They explained that as I checked in late the luggage could not be loaded at aircraft. Without any delay, they took the complaint and assured me that the baggage would be at my home on the next day. Next day i.e. on 26th Oct, they called me several time and asked me not to be worried as the bag reached Pune. I received my bag on 26th Oct 2009 afternoon and it was delivered to my residence at Pune, with no damage. I really appreciate the effort shown by all indigo airlines staff. Thanks a lot to all the indigo airlines staff who helped me to find my luggage. May be the bag was not containing very valuable things (only clothes of my kids were there), but the action shown by indigo is really great. I am really getting more confidence on indigo airlines services and they have really enhanced and developed the services than before. I hope, as a regular flyer of indigo, this type of quality of services will be maintained and continued. Thanks a lot again to all the staff of indigo airlines. Wish you a good growth. ..."