Rehan Kaskar, 13 October, 2011 6E 254, (Date of Travel: October 8): .................. .I was travelling by flight 6E 254 ..
"....I was travelling by flight 6e 254, from BOM - HYD on 8th Oct 2011. I just wanted to share my overall experience. I did submit the feedback, but my internet connection was facing some problem so not sure if you did get the feedback. To begin with i took me less than 10 Sector to get my boarding pass, via self-check-in counter, and this was possible only because of the proactive help of the ground staff. Must say they were very helpful warm and friendly, to the passengers around. The cabin crew did an exceptionally good job as well. Especially would like to comment on the lead cabin attendant, Ms. Jennifer Dmellow, she came across very confident, professional, yet very warm, helpful and friendly. She was very well groomed and so was her team. She had a genuine smile on her face, throughout the journey. She had a great command on her language and cause of this, her announcements were very clear and not to mention detailed too. She also took did timely inspection in the flight, to check if the passengers had their seat belts on, or had their cell phone on the switched off mode, or their seats are in the required position before take-off, which shows the concern of the passengers safety. The visibility of the crew was very evident. I did like the servicing part as well, where the crew would introduce themselves before asking the passengers if they did like anything to eat. Kudos to you Ms. Jennifer Dmellow and your team. Great job! Hope this feedback goes on file for Ms Jennifer Dmellow. And last but not least the on time performance by indigo; you guys are the best. The reason Im able to give such extensive feedback is coz i could see the difference in the quality of service on my way back from HYD to BOM in a different airline. And everything that i mentioned above, most of the things were missing. So much so at times the visibility of the crew was zero. Today indigo is definitely my airline of choice. Thank you for making my flying experience a great one. Looking forward to fly with you guys again and every time . ..."