Rudolph Poojary, May 20, 2012 ......... ..Greetings everyone, I am Mr. Rudolph Ronald .
"....Greetings everyone, I am Mr. Rudolph Ronald Poojary, employed currently in Dubai. It gives me immense pleasure in taking time to put down on paper my recent travel from Dubai to Mumbai and back, via this super effective airline indigo. I had a return ticket for a very short trip from Dubai to Mumbai (17th may 19th may 2012). From the outset itself, I was absolutely impressed with the on time promise by indigo. I reached Mumbai, all fine at all.Now here comes the impressive part. I had my return flight towards Dubai on the 19th may 2012 flight 6e 61, my Pnr number being kfnzci which was to depart at 18.35 and hence like all international flights, as a passenger I needed to be there at least 3 hours prior to departure. However to be honest, I was late, kind of very late for the flight, all thanks to the persistent Mumbai road traffic that we are all subject to (no pun intended). I reached Mumbai airport at approximately 17.05 odd something, with the obvious fear that I may not make it on time for the flight; keeping in mind baggage check in , immigration, security etc Now here is the difference I felt compared to all the other leading airlines that I have frequently travelled. The gentleman at the baggage check-in counter Mr. Saneel Rane, was absolutely welcoming, friendly, understanding (though it was my fault as I was late) and more importantly prompt and professional. Saneel displayed a fantastic helping attitude and had my baggage checked in; in no time, more over assisted me further more through security and also boarding onto the flight so that I do not miss it. It was an absolute team effort when Mr. Saneel Ranes kind co-operation was backed up with yet another passenger centric indigo staff Mr. Ranvindran Thakur, who was very helpful and re assuring when I had no hopes of being onboard the flight, especially since, I had to resume work on Sunday (the very next morning). Finally onboard the aircraft literally 10 15 minutes before door close time and I owe it in a very very big way to Mr Saneel Rane and Mr. Ranvindran thakur and indigo airlines for recruiting such efficient employees who ensure that all passengers are imprinted with the indigo dots on their hearts and feeling of being well assisted. Onboard, it was just a continuation of the great service quality by all the flight cabin attendants especially one by the name of Alka, simply nice, always with a genuine smile, attending to passengers with passion for customer service. Once more thank you very much Mr Saneel Rane and Mr. Ranvindran Thakur for this gesture and I assure you, I will be opting for indigo every time and wherever your airline network is ..."