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    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
    • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
    • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
  • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
    • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
    • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
  • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.

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August

"....We appreciate the way the travel of our daughter was handled by the staff it was a very courteous and professional attitude of the staff which made our daughter feel happy and safe to travel. A special appreciation for Mr Ishwar in Dubai office who is a true gentleman and a very professional manager. This is to thank your Delhi Team, Mr. Dheeraj Kumar and Mr. Bablu Jatti stationed on the Patna airport, who were extremely helpful and courteous in helping me find my cell phone that was left on the Flight 6E 386 from Delhi to Patna on July 31. I realized that my phone was left in the aircraft soon after embarking from the flight. By the time I reported the event to the ground staff (Mr. Dheeraj Kumar), the flight had already taken off for New Delhi. However, Mr. Dheeraj reached out to his Delhi based colleagues and notified them of the incident right away. He requested me to call him back next morning. As promised, I ent to the airport this morning and was delighted when Mr. Jatti confirmed that that my phone was found. I was traveling from the US on work, and the blackberry was going to be of utmost importance during my trip - this is almost a life-saver!! I genuinely cannot thank Dheeraj and your Delhi team enough for their prompt and attentive service. I highly recommend the IndiGo team for their overall approach to this situation, and look forward to many more flights with IndiGo when traveling across India. Thanks, Vishal Anand . ..."
"....Dear Abhijeet, Thanks for your prompt response. I would really like to thank you for addressing my concern and taking quick action on this matter. I would specially like to thank Farooq who got my issue resolved at the earliest after reporting the issue. He was very patient to listen to my problem and was very helpful in following up with me. I'm sure he would have taken lot of effort to find my lost purse. I'm very thankful to him and service provided. He has returned my purse containing all the said documents in it safely. I appreciate Farooq's effort and would like to thank him for the wonderful service provided. I would request you to forward this appreciation mail to the higher management so that the entire team of Indigo can appreciate and value Farooq's effort. I also wish his good work is recognized by the entire staff. Regards, Prajna Kamath . ..."
"....Hello Team Manager, I am Nihal from Bangalore. I work as a Senior Research Engineer with EMC. I wish to express my sincere gratitude to Mr. Gurshan Kumar. One of the best support staff from IndiGo. I thank him from the bottom of my heart who was very patient in answering all my queries at 2:00 am in the night. Please give him a pat on his shoulder which he really deserve and we as a passenger look forward for such a jubilant, kind and soft spoken person from one of the esteemed Airlines of our country every time. Thank you IndiGo for such a wonderful service. Three Cheers for Gurshan Kumar. Regards, Nihal Parashar . ..."
"....Dear Pooja I do hope this email goes to the relevant higher authorities since I am not sure of the email addresses. I apologise for not writing the same earlier. However I have had a busy week and have just got time to express my heartfelt gratitude for your efforts in recovering my laptop from the security hold at the Old Terminal at the Delhi Airport. I was quite surprised that I received the laptop back in Mumbai on the very same day itself. Truly terrific! More so that the return of the laptop incurred no cost. Your efforts to - Ensure that the laptop was traced Collecting the necessary documents from me over mail Doing follow-ups with your staff in Delhi and me to check whether the documents had been sent and later, whether I received the laptop Post your shift to contact me later in the evening to understand whether I had indeed received the laptop or not. Truly a great customer servicing experience in my time of need....I thank you and IndiGo for this experience. Needless to say that apart from on-time arrivals (and sometimes before time arrivals :) ) I have found another reason to fly Indigo more often. Thank you very much. Indeed you are a shining example of what customer service should be across any industry. Regards Andrew Williams . ..."
"....We were passengers on 6E 286 from Delhi to Coimbatore on July 31, on seats 1 D to 1 F. Writing this to compliment the leading crew member, one Ms Sangita, on exceptional clarity of announcements both in Hindi and in English. Rarely has one found such clear diction, no accents and a natural command over both the languages, especially Hindi amongst flight crew across airlines. Our compliments, and hope her work can be used to train other flight crew. . ..."
"....Hi there, I would like to thank Ms. Asha who was at the check-in counter today for doing a splendid job at processing my ticket and checking in my baggage with ease. She was kind enough to even ask me what seat I wanted - I have been traveling a fair bit over the past few years and could not remember the last time I had a window seat! I had a very tiring day today, and being greeted so kindly by Ms. Asha really brought in a positive vibe to my evening. I really enjoyed my flight today by the window! Thank you Asha, for making my evening a better one with your pleasant and professional attitude! Keep up the great work! Best Regards Samuel Joseph . ..."
"....I have been flying through IndiGo quite frequently but never got time to give any feedback, therefore I take this opportunity to thank the cabin crew members of Flight 6E 524(kolkatta to Pune) dated 5-08-2012 for their sincere and friendly services. I was highly impressed by the cabin crew member Ms. Apurva, for her honest services. . ..."
"....Heartiest Congratulations from my wife and self to the IndiGo Family on this auspicious and happy occasion. We have really enjoyed traveling with you and recommended IndiGo to all our acquaintances, for its excellent service, smiling faces of its staff including the Captain of the aircraft and especially the home-like hospitality of the air hostesses. Wishing IndiGo all the best for the future and may you safely advance ahead in leaps and bounds or should we say, on secure and speedy wings. . ..."
"....I wish to place on record my sincere appreciation to the wonderful service experienced by me through Call centre. I was interacting with one- "Jyoti Ranjan Mohapatra. The service provided was wonderful. I had a failed internet transaction on the 31st July where my funds got debited from my bank account but experienced a failed transaction. Jyoti ranjan who was handling my call that day called me regularly and promptly on various agreed dates to check if i had got the refund. Today when i confirmed the refund from my bank the booking was completed. Sincere appreciation for calling promptly at the specified time and date on each occasion. Hats off to IndiGo, will continue to use your services in the future.. ..."
"....Hello, This email is to thank Mr. Pravin Kumar from IndiGo, Delhi airport who takes care of lost and found items. I wish to put on record the amazing service provided by him. I had forgotten my iPod on flight 6E 184 on 30/07/2012 while landing at Delhi airport. Soon after that I received a call from Mr. Pravin Kumar informing me that my iPod was found in the seat pocket in front of the seat and was safe with him. I collected the iPod on 3 August and it was handed to me personally by him. I am extremely delighted to get my precious gadget back! Thanks a lot for such an amazing customer service. Please keep it up IndiGo! : ..."
"....Dear IndiGo Team, Just read in the newspapers that you are the No. 1 LCC in India beating Jet Group Heartiest Congratulations !!! You may not have a data base of my earlier mails to you but i had predicted this years ago Your biggest asset is your 'Human Touch' ! While professional competence can be achieved by training, motivation can be induced by incentives, where you stand above others is your 'ATTITUDE' !!! Absolutely positive and charming with great humility. Keep up the good work. With best regards Col AJ Bahadur . ..."
"....I am writing this message to appreciate the In flight support that was provided to me by Ms.Nikhat Fatema, Emp ID : IGA- 8603. But before that I want to tell you about my condition, I am diabetic with Hypertension and its imperative for me to take all my medicines ( including Insulin), the flight was delayed by 30 minutes on that day so as soon as the Seat Belt lights were switched off, I got up to go to the wash room, only to find that both the ends were blocked by the food trolly's. I waited for a while but since I was almost in the middle of the aircraft, it started to get delayed, I approached another cabin crew who told me that it will take another 20 minutes for the trolly to pass by my seat, in the meantime, I had started feel the effect of hypertension and was feeling dizzy, so I again made the request to Nikhat this time and she pulled the trolly back to the pantry, so that I can go to the wash room and take my medication, and even after I came out of the wash room, she offered my water and made me comfortable till the trolly had passed my seat, and again she came back to me for informing that I can go to my original seat, I have been with the 20 years and we preach about the "Extra Mile" for service industry for the last the customer, my Kudos to Nilhat for walking the talk and putting a smile back on a passenger's face. Please pass on my compliments and Thanks to Nikhat for making me believe in IndiGo again. Regards Manish Srivastava . ..."
"....I would like to highlight the contribution and excellent job of one of your employee Mr. Uma Maheshwar at the customer service desk. I had bought a circular ticket bearing PNR number RHDVCL on Delhi Lucknow Delhi sector. Due to some change in travel plans I had to cancel the return ticket from Lucknow to Delhi, for which I approached my travel agent makemytrip.com, who refused to take up my request stating it as their inability to accommodate my request, blaming it as an airline policy. I then spoke to Mr. Maheshwar as above, briefed him on my case, which he understood keenly & assured me of the best possible solution/support; post which he took the pains of taking an exceptional approval for me as an one off case. He confirmed it to me that the cancellation request has been accepted & I will get my refund through the travel agent as above. I am truly delighted at the approach of your above mentioned employee who was absolutely polite, knew his job & ensured the best possible solution for an irate client. I find Mr. Maheshwar suitable for a much senior role & my best wishes are for him. Such employees are true assets for any organization. With this experience I will surely patronize Indigo for all possible travels in future & will recommend all my friends & colleagues to travel on your airline. Thanks, Warm Regards, Pankaj Dwivedi . ..."
"....I have just returned from Srinagar after enjoying 4 days holiday at Srinagar. Thanks to IndiGo for its "Get Packing" offer. I specially want to thank Mr Kishuk Bansal for his kind and valuable cooperation in the process of Booking of this Holiday package. The Airport as well as In Flight service of IndiGo is also EXCELLENT. Hope IndiGo will convey my sincere thanks to Mr Kinshuk Basal for his excellent service towards the passengers/Guests of IndiGo. Best Wishes to IndiGo as well as Mr Kishuk Bansal.. ..."
"....Dear Ms. Rohilla, Thank you for your kind help. I wish to thank all of you, particularly Mr. Rahul, Ms. Bhatia and yourself for kindly considering my request and providing helpful information. I am fully satisfied with the services rendered by each one of you. I also herewith request to review the working of your billdesk payment gateway and may discuss with net banking personnel of Indian Bank so that in future such hindrances in online payment can be overcome and customers will have a smooth ticket booking experience. Once again, I am thankful for your kind and considerate services. I will continue with Indigo Airlines as my most favourite airline. I wish Indigo Airlines and each one of you all success. With regards, Amaresh . ..."
"....Recently myself, my wife and my infant was travelling Lucknow-Mumbai sector. Since many seats were going vacant, one of your officer, Ms Iram, blocked the middle seat for our son to sit and travel comfortably. With such a proactive thinking and a small gesture from her side, she has made us your permanent customer. We wish the very best to the company and Ms Iram specially.. ..."
"....To introduce myself, I am a Chartered Accountant based out of Kolkata. Our firm has branches in most of the metros and we are a group of around 12 Partners. I am writing this mail to you in appreciation of the excellent service that I have just experienced from your airline. I had made a booking for one of my staff and by mistake my name got printed as the passenger instead of the name of my staff. I got in touch with Ms Sakshi Batra (of the PR Division) and explained the problem to her. She was so nice in having the customer care division get in touch with me for solving the problem. Mohit from Customer care was very helpful and had the entire cancellation fee waived and also cancelled the ticket from his end. I thereafter rebooked the ticket in the name of my staff. I must mention that I am a frequent traveller on your airline and have found the services to be of the highest quality. The courteousness of the ground staff and the aircraft crew is superb and makes flying a pleasure. Your On time performance is unbeatable and I have very rarely experienced delays. I would once again like to thank IndiGo for helping me out with the problem. I am sure with the kind of customer care and services that your airline offers, IndiGo would go places. I would like to extend a special thanks to Sakshi and Mohit. Regards Ravi Kumar Venkatesan . ..."
"....To introduce myself, I am a Chartered Accountant based out of Kolkata. Our firm has branches in most of the metros and we are a group of around 12 Partners. I am writing this mail to you in appreciation of the excellent service that I have just experienced from your airline. I had made a booking for one of my staff and by mistake my name got printed as the passenger instead of the name of my staff. I got in touch with Ms Sakshi Batra (of the PR Division) and explained the problem to her. She was so nice in having the customer care division get in touch with me for solving the problem. Mohit from Customer care was very helpful and had the entire cancellation fee waived and also cancelled the ticket from his end. I thereafter rebooked the ticket in the name of my staff. I must mention that I am a frequent traveller on your airline and have found the services to be of the highest quality. The courteousness of the ground staff and the aircraft crew is superb and makes flying a pleasure. Your On time performance is unbeatable and I have very rarely experienced delays. I would once again like to thank IndiGo for helping me out with the problem. I am sure with the kind of customer care and services that your airline offers, IndiGo would go places. I would like to extend a special thanks to Sakshi and Mohit. Regards Ravi Kumar Venkatesan . ..."
"....Hi, I would like to inform you that I have received my luggage last night. I would further like to thank three of your executives who had been a great help during this time. Ms. Ashwini Chawala : for her cool temperament and efficiency Ms. Stacy D`souza : for her promptness and commitment Ms. Yamini Jangida : for her helping attitude and support. Best Regards Bharat B Pujari Associate Vice President . ..."
"....I sincerely appreciate the staff of IndiGo. I especially appreciate woman Heena in her services. We were travelling in the group of 27.She handled well. We were allotted seats away from each other but somehow she managed to make us sit together by. Since there were two of our friends travelling first time by air, had airsickness they gave us some mouth freshener to avoid puking. Took extra care of us by asking if we were well and was very quick to come when we called. Again, thank you so much to your staff for making our journey pleasant and comfortable. I greatly appreciate the assistance you have provided. Best Regards, Sanjoy Deepak . ..."
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