Narayan, 23-08-2013, thank you!
"....I'm writing to express my appreciation for the actions of Mr. Praveen Singh Rathore today. I had flown from Mumbai to Jaipur on 6E 207 in the morning. Being a frequent traveller, i carry my Bose noise-cancelling headset whenever I fly. Although, I use it to listen to music without the background noise of the plane (Specially on intercontinental flights) to catch up on my sleep on flights, even on short domestic flights where the rules don't permit me to use my phone (even in "flight-safe" mode) to listen to music. I needed it especially today because i had woken up at 3am to get to the airport on time for the 5:30 AM departure. Unfortunately, I wasn't fully awake when I left the aircraft in Jaipur, I left the headset in its case in the back of the seat in front of me. Fortunately, someone found them and turned them in. In the afternoon, Mr. Rathore called me on my cell phone to ask if i was missing a bose headset. Until then, I hadn't realized my error. I told him that i was planning to fly back in the evening on 6E 214. He told me that he would leave the headset with Mr. Surendra Sharma. He texted me the details I would need, in case, I had trouble reaching Mr. Sharma. When I checked in for my flight, I told the agent at the desk that I needed to see Mr. Sharma. He brought me the headset on which someone (probably, Mr. Rathore) had attached a tag usually used for carry-on bags with my name and flight details. I'm sure that there were many people responsible for getting my headset back to me. I was very impressed that someone had found the headset in Jaipur and turned it into the airport office (after all, this is fairly expensive piece of equipment; I'm glad that honesty and integrity ruled the day). I'm particularly impressed that Mr. Rathore and his staff had looked up the records to track me down, call me and hold the headset in safekeeping until my return to the airport. All in all, it was a very positive experience. I have flown IndiGo many times on this very sector during the last year. I have to see it as a competent, efficient airline. Now, I get to see that it is also an airline whose employees have impeccable integrity. Thanks, Narayan P.S.: This is not the first time I've made this mistake. I made the same mistake when flying from shanghai to GoIndiGo late in the night last summer. On that occasion, I noticed that the headset was missing the following morning. I called the airline and was able to get them to trace my headset and bring it back to their office where I picked it up when I was leaving GoIndiGo. I remember being very impressed that they managed to reunite me with my headphone. I thought it was an amazing bit of customer service but I must say that IndiGo has surpassed it!. ..."