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    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
    • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
    • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
  • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
    • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
    • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors. Flights booked are subject to a fee of Rs.1500 / Rs.3000 (Domestic/International) each way per unaccompanied minor. Once booked, please fill out the “Unaccompanied Minor form” available on our website, print 4 copies and bring them with you to the airport.
  • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • Avail savings on Family Fare when booking for 2 to 9 passengers on the same PNR. Valid on select sectors for domestic flights and not on connection flights. T&C apply. Not valid on some sectors and connection flights.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

    • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
    • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
    • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.
  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

  • From For International Flights

      Origin

  • To For International Flights

      Select origin first

  • Applicable if you are currently serving or retired Armed Forces personnel, Paramilitary Forces personnel or a war widow. For serving or retired Armed Forces and Paramilitary personnel, the offer is also applicable for their spouse and dependant children. Valid photo ID and relevant military (Armed Forces, Paramilitary Forces, ex-serviceman, spouse, dependant or war widow) ID must be presented at check-in. Passengers failing to present valid ID will be denied boarding. Terms and conditions apply.
  • Applicable for senior citizens above the age of 60 years. Entitled for discount of up to 15% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares.
  • Applicable for students, above the age of 12 years. A valid student Id card to be presented at check-in counter for verification. Entitled for discount of up to 10% on base fare & an extra baggage allowance of 10 kgs (over and above the regular 15 kgs allowance). Failure in producing proof will result in charging prevailing fares.

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2014

".... Dear Sir/ Maam, I am regular travelled of IndiGo. Recently, I have travelled from Mumbai Delhi Mumbai vide PNR GZHQ5L on 26th and 27th December 2013. On my return from Delhi to Mumbai on Friday 27th December, I have travelled on 6E 169 and was allotted seat 12D. I had forgotten my Sony Mobile Portable Mobile charger (Grey colour) along with USB charging Cable (orange colour) along with my boarding pass in the seat pocket in front of me. I contacted your Lost & Found Department at Mumbai airport terminal 1B. Spoke to Mr Kunal Sharma (AO & CS Admin). He went out of his way to help trace the missing items and traced the same and handed over the same in a very short time on same date of complaint. This is a note of appreciation for the same. Regards, Rahul Agarwal . ..."
".... Thank You IndiGo! To whomsoever concerned, Wanted to thank the IndiGo staff ( toll free operators , Hyderabad cargo in charge and staff). My friends dad expired at Hyderabad and had to be flown to Kolkata and we had no clue how to go about the same. The phone operator was empathetic and informative, gave us the HYD cargo in charges number and office number. Mr. G Mahesh helped us with all the details needed to make it possible also gave us a contact who would help us get the documents. I Would like to mention that the staff too at cargo was good in making all things move fast and on time. Thanks and keep up the good work! Regards, Gargi Paigaonkar. . ..."
".... Feedback: Just a quick note to express my appreciation of the excellent service your staff provided on a recent flight. I recently took my first domestic flight in India with one of your competitors and had the most horrible experience I have ever had in an airport. My flight with your airline was wonderful from the staff organizing the check in lines to the smiling staff on the plane. Thank you for restoring my faith in Indias airline industry. Regards, Jillian Pieper . ..."
".... Dear IndiGo Team, As customers we often report the mistakes and stories of poor customer service that we encounter on a daily basis with most airlines. And once in a while, we get surprised by delightful customer service by airlines like yours and I guess it is not fair if we do not bring such good incidents also to your attention. And hence I am writing this mail. I just helped my friend Devyani Jain board an IndiGo Flight 6E-158 from Ahmedabad to Delhi. She is travelling alone and she is sick with Jaundice and feeling extremely weak even to walk. And I am delighted on how well IndiGo staff helped her board the flight. Amazing! It is a chilling morning in Ahmedabad and we reached the Airport just in time. I was anxious since I forgot to call the customer service in advance and reserve for a wheel chair requirement. I walked to IndiGo counter in the airport and was pleasantly greeted by Mr. Vikas. When I described the situation and he quickly understood my anxiety and reassured that he will take care of everything. He asked for the PNR number which I had only in my mobile phone as a SMS. Just as I was fiddling with my phone to find that one automated SMS among the dozen other SMS, he interrupted asking me just the last name of the traveler and instantly located the ticket. I remember having waited long in other airlines just to locate my ticket. And every time I have wondered how come the guy who has designed the software has not included the feature to search the passenger list based on various other fields ( for god sake, email is unique). Then Vikas radioed something and within minutes we had two IndiGo guys with wheelchair and a trolley. By the time I bought the entry ticket and entered the airport, my friend was safely taken to the boarding counter. From distance I could see a couple of IndiGo staff taking animatedly to my friend sitting in the wheelchair. I was waiting at the visitors area. They rolled her check in baggage inside and turned her wheel chair and started walking towards me. I was wondering on what went wrong and why are they bringing her back from the check-in counter. Then to my greatest relief the staff member told me that the check-in procedures are over and they have brought her back to wave a good bye. I was genuinely surprised and delighted by the presence of mind and the sensitivity that your staff exhibited at that moment. It feels so nice when you are treated by such good customer service. You feel special. And within 15minutes, my friend called me to confirm that she has been seated comfortably in the flight and the flight is ready to take off. And I felt like thanking IndiGo for the wonderful customer service. I have travelled in all the existing airlines in India and have had dozen issues with most of them every time I travel .But this experience was worth appreciating. Feel free to publish this anywhere you find fit. If every airline in the country is as good as yours and provides such delightful customer service, Indian aviation experience will be truly delightful for us. I guess I will not take any other flight other than IndiGo after this incident. Keep up the great work. Regards, Mani hk . ..."
".... Feedback: I am happy to have met Mr. CHRISTOPHER D'SOUZA at the Kolkata airport on the 29th of January.2014. He was very helpful, accommodating, patient and graceful. I appreciate his dealing with us as my sister was also travelling with me. Found him to be an asset for IndiGo. God bless him and give him success in life. I myself am the Director of a small private hospital and thus understand fully well what customer relationship means. All my best wishes! Regards, Manjula Sinha . ..."
".... Feedback: I was travelling by 6E 406 - Pune to Delhi on 05th Jan 2014. Due to poor visibility, the flight had to land at Ahmedabad. There was a lot of commotion due to which the passengers were stranded in the AMD airport. However, the ground staff handled the situation very well. On everybodys' behalf, we really congratulate the entire team. Thanks, Sachin . ..."
".... Feedback: After boarding inside the flight and minutes before the takeoff, realized I had missed my 'Rubik's cube' at the waiting lounge. The IndiGo flight crew heard me and was kind enough to take me back from the flight to the lounge, just to pick my cube! Heartfelt thanks to IndiGo crew's service. You are awesome!! Thanks, Zameer . ..."
".... Dear Sir /Maam, We were passengers on your flight 286 on the 5th Jan to Delhi which got cancelled due to fog and bad weather in Delhi. We would like to thank and express our gratitude to your ground staff at the Chennai Airport for the commendable work and effort, for handling our schedules and making us comfortable. Though it was 1.30am in the morning all the staff especially the girls were working late for us. The boys were pushing our trolleys and helping with our luggage even though it was not their job. Mr. Anand handled his team and the situation in an exemplary manner, along with infinite patience which is highly commendable. His able handling of the situation quickly pacified the situation. I travel every year to Chennai on IndiGo, with my family for our Darshan of Lord Sri Venkateshwar. This experience has exemplified our trust in IndiGo and we shall continue to fly IndiGo. Yes IndiGo Rocks!!!!! With our Best Wishes, God Bless Kaushik and Rita Jetha. . ..."
".... Feedback: I had booked a flight ticket for my mother from Kochi to Mumbai. She had a fractured leg and hence I had requested for a wheelchair for her. I would like to thank you for the excellent service and making her flight trouble-free and worry-free. Look forward to fly again in a IndiGo flight. Thank you once again. Regards, Martin George . ..."
".... Feedback: Dear Sir, I (Tracy Rodrigues) and my mother (Victoria Rodrigues) were booked on Indigo (both ways) on the Mumbai-Goa-Mumbai sector. I sincerely wish to appreciate the service rendered to us by your staff in the Goa-Mumbai sector. The service on the Goa-Mumbai sector is highly commendable and appreciated. When we entered the airport on 7th Jan. (Goa-Mumbai) at 12.30 p.m. there was a young girl deputed at the entrance. I really regret not asking her name as she was excellent. I (Tracy) suffer from severe grade visual impairment and my mother (Victoria) being 81 years of age were traveling together. The girl on duty was extremely sensitive. As soon as she saw us, she immediately offered help. Since both of us needed assistance, she got us seated and requested one of the staff to assist in obtaining our Boarding Passes. She also ensured that my mother being too old was supported by the wheel-chair. We were really touched by her gesture. Never in any of our past travels did we find someone so sensitive, caring and understanding. As a result, my mother and I found the travel experience with IndiGo a pleasant one. Normally, I always dread flying as staff does not voluntarily help and it becomes extremely difficult for a visually impaired person to find his / her way. This is the first time, I enjoyed the flying experience. Besides the girl mentioned by me, the attention and the service rendered on the Goa-Mumbai sector on 7th Jan is highly appreciated. Every staff was vigilant, well-trained, attentive and extremely courteous. It is important for me to mention that even the loaders and the sub-staff support system was excellent. I once again wish to state that for the first time in my life, I enjoyed my flying experience. This makes me book IndiGo again. Thank you so much. Tracy Rodrigues . ..."
".... Feedback: I was a passenger on Ranchi Patna 6.40 PM flight. I wish to appreciate the flying efficiency of your captain Ms. Radha. In spite of bad climatic conditions, she has performed her duties very nicely. The landing of plane at Patna airport was excellent. As Patna airport is short in length, almost all landings are very rough. Amongst this common thing, she has landed the plane with precision. I request/recommend to convey my appreciation and good luck for future. I also request to recognize her by awarding from your company. Regards, Ajay Pratap Singh . ..."
".... Hi Aditya, This is Shimul (Ms. Vyas) who flew on Delhi IndiGo flight last Sunday /Monday with the huge pack of exhibition panels. I cannot thank you enough for the all the assistance you extended to make sure that the panels get on board with me. Not to mention what it meant to be able to reach Delhi on the rescheduled flight. What impressed me the most was the manner in which you and your staff handled the chaos after the flight got diverted back to a'bad. I deeply value the remarkable customer service extended by you to an IndiGo passenger which truly sets the airline apart from the others. Sorry for such a long message... However, I must mention to you that the exhibition in Delhi has turned out stunning... And you and IndiGo have certainly contributed to this in your own little way. Best regards, Shimul Mehta Vyas . ..."
".... Feedback: Outstanding service quality. Outstanding delivery. Keep up the good work. I am your unpaid brand ambassador. It is so good to see an Indian company with such a powerful service proposition and delivery. Regards, Nayan Gupta . ..."
".... Hi, I am taking a great pleasure to inform you that I had a nice time with IndiGo while travelling to Bhubaneswar on 01/10/2014 from Kolkata. My journey became convenient because of staffs like Shinjini Ghosh Chowdhury. I want to bring forward a positive incident over this. Actually on that day I was traveling with my friend Mr. Rakesh Singh and have reached Airport beforehand but Rakesh was still on his way and boarding time was running away. So, I informed about the same to Shinjini, she took the matter seriously and blocked the seat together. After that though her shift was over she took us to a counter when my friend arrived and requested other staff to change the seat location as my friend wanted a Rear seat. Really on that day I thought that I might miss the flight because of my friend but Shinjini managed to make over the things in a positive way. I really want to thank her and Indigo for their service and I am saying this because I came across a true customer service by Shinjini Ghosh Chowdhury. I would like to fly again and again with IndiGo. Regards D.K Sinha . ..."
".... Dear Concerned, I feel immense happy in writing to you for one of the employee who has been so kind and genuine to the passengers. I would like to appreciate the kind of efforts Ms. Rupali (posted at Jaipur international airport) puts in to keep the customers calm even if she does not know them anyhow. I encountered a problem with boarding a flight for Mumbai, it was so difficult for me to plan my travel as I had a return ticket for the same day but Rupali had been really supportive. I, now understand what makes you the best place to work for 2013, the kind of spirit the employee like Rupali carries is recommendable. It was not only me who she was genuine and kind, it was all others whom she was helping and making them come to ease. I really appreciate her efforts and I hope you at your end do the same by some or the other way. Dr. Akshay Arora . ..."
".... Dear IndiGo I came from Delhi last evening (16 jan) by the 5.50pm flight to Kolkata. As usual, I had taken the fast forward facility. When I reached Kolkata Airport at about 8.30pm, one of my bags did not turn up. Ms Pratima informed me that due to a major power cut, there was a problem with loading of the bags and the bags would be returned at the earliest. The bag which got left behind had official documents to be submitted in Court and it was extremely essential that the bag be retrieved urgently. Ms Pratima informed me she would help to the best of her ability and then made me fill a form to make a complaint. I also spoke to Mr Sanjeev the manager in charge, of the urgency and importance of the bag and he too told me he would help out to the best of his ability. My bags were returned early morning today itself before 8 am. I am thankful to the team IndiGo with this promptness especially Ms Pratima who helped out in filling the form and tracking the bag and Mr Sanjeev who understood my situation and requested the matter be given priority and gave me his phone number to enable me to speak to him personally at any point to get an update. Thanks Nandini Khaitan . ..."
".... Feedback: Hi, on Jan 11th I travelled from Chennai to Ahmedabad. I can't remember the flight number. However during the flight I somehow lost my wallet containing substantial amounts of cash and credit cards and other important papers. I discovered this in a taxi going into the city. I immediately return to the IndiGo ticket office to find that my wallet had been found and it was returned to me in a complete state. Needless to say I was very happy and relieved. I was told that the man who found my wallet was called Mr Asok Singh. Please thank Mr Singh for me and congratulations to IndiGo for the honesty of their staff. Thank You, Sincerely Paul Dodd . ..."
".... I am writing to the IndiGo customers relations office to express my gratitude for the service provided in my flight 6E322 from Kolkata to Mumbai the 16th of January 2014. The gratitude goes to the land crew and particularly to Mr. Souvik Pandey for their invaluable help in recovering my iPhone I forgot in the Kolkata airport lounge. Souvik and the crew in general did not hesitate in any moment to help me even under a strong time pressure as the flight was running late. Thanks to their proactive and customer oriented attitude I could recover my iPhone and continue my travel without any disturbance. Let me take this opportunity to also express my satisfaction for the service received by IndiGo in general during my travel through India. I only found a really high professional level in all the services provided by IndiGo personnel from check in to inflight services. Best regards, Jordi Castellsague, MD . ..."
".... To, The Manager, Customer Relations IndiGo- India I Ketan H. Desai has forgotten my wallet on way to Kolkata on 14th Jan 6E 323, and almost lost the hope to get it back. But you have proved me wrong. I am very very grateful to your staff who has found it and handed over to concern authority. I must salute him/her. Its something extra ordinary piece of work that must be something he got from his parents, his upbringing, plus I am sure credit goes to Indigo management, his manager, trainer, who are satisfying his all needs and making this superb culture. I have no words to express my heartfelt joyful feelings. I wish you all good luck and God bless you. Thank you. With regards, Ketan H. Desai . ..."
".... Feedback: Dear Team IndiGo, Being a frequent flyer at IndiGo, I have been an ardent fan of the airline ever since its inception, and vividly remember my first IndiGo flight a couple of years back. My nature of work is such that I travel often, and needless to say, I fly IndiGo airlines, wherever and whenever possible!! I would like to take this opportunity to share one of my recent experiences (today - 20 January 2014), though not personally travelling on IndiGo, but one which certainly shall remain etched on my mind for a long time to come. As I live alone in a city like Hyderabad, my parents keep on travelling from Delhi to look me up once in a while. On one of such visits, my aged parents who had been in the city, were scheduled to fly back to Delhi by 6E 312, on the above said date. and they were travelling alone! Although they both have travelled widely on numerous flights both nationally and internationally before, they consider each flight as their first, and wish they do not have to travel without the family being by their side!! On this particular day too, things were no different and they were a bit pensive as well. As i was unable to accompany them home keeping in mind my tight schedule, the travel became a task in itself. However, that was only for a short duration, as we found out to our pleasant surprise! Your team has always been known for being a thorough professional outfit and it proved it on this day. To help my parents through the check-in formalities Ms ALIYA from your Customer Service team at the Hyderabad airport was an immense help!!!.....The courteous young lady was kind enough to help them right from the time they entered the departure area, to booking the bags in on the flight, to finishing check in formalities, and even helping clear Security!!!! She escorted them till the aircraft and ensured that they were made comfortable inside the aircraft as well. Being a traveller myself, I have seen the way the crew is always kept on tenterhooks and rarely has any time to look at alternate activities. However, here was this young lady ensuring that two of the senior passengers had an easy time. That's what I call selfless service!! Your entire team and particularly Ms Aliya certainly do deserve a "pat - on - their - backs" for this. Although I could not thank the lady personally, (and I do hope I get an opportunity someday!!) By using this medium of communication, I wish to send in my gratitude to her and your entire team. I can vouch for one thing here - you've earned three big ardent fans: - my parents who have now vowed to fly ONLY INDIGO anywhere that they travel, and - me, who has decided that it was a wise decision to become a frequent flier with your airlines and I do certainly hope I get to strengthen my association with you in times to come. Your service with smile makes a huge difference to our lives!! Thank you once again. Best Regards Captain Ajit Varma . ..."
".... Feedback: With my experience in flying with low-cost airlines in the USA for couple of times, I was not ready for the pleasant surprise when I flew from Mumbai to Kolkata on 7th December, 2013, using IndiGo flight # 6E 319. The things that stood out for me were low fare, timeliness, effective customer handling system, professional yet personable crews, clean aircrafts and customer-first attitude. While I am sure that you often get complimented on your low fare, timeliness and clean aircrafts, two things impressed me the most: an efficient customer-handling system and your customer first attitude. The very first thing I was impressed with IndiGo was the efficient customer-handling system. When I went to the IndiGo counter to check-in, I noticed that every other airline counter has a long line in front of it, and as it is expected, the lines were often chaotic with impatient customers. However, at IndiGo counter, I noticed that one person was assigned solely to ensure that the customers were following proper line discipline and route them to the next available counter effectively. And this was not only making the service faster, but also without a chaotic crowd in front of them, the crews were actually giving one-to-one care to every customer. For me the pleasant surprise was that the crews at the counter actually making eye-contact and smiling, which is quite rare in India. I cannot resist giving one example of your customer-first attitude that I would probably not forget. On the same trip, I was charged with 1250 INR for excess baggage, but I had only denomination of INR 1000, and unfortunately, the customer-care officer ran out of changes. So after I handed out 2000 INR to her, she requested one stuff (baggage handler) if he had the changes. He thoroughly searched his wallet, found that he was also short by around 200 INR, and then he took the responsibility of himself to find the changes. After around 10 minutes he returned, panting, and handed over the money with changes to the customer-care officer. From their conversation in Hindi, I understood that he could not find a single shop inside the airport at that wee hours (it was around 3 AM) to give him the changes; so he went outside the airport and managed the changes from the cab drivers. Not only that, when I offered him my gratitude with money, he politely refused and said "thank you sir, par yeh to mera duty hai" (thank you sir, but this is my duty)! Honestly I did not expect a baggage handler to take this up as his duty. I would like to congratulate you on your endeavour to bring a world-class air travel service to India. Wish you all the best. Thanks, Abhishek Samanta . ..."
".... Hello, I am surabhi berry , my father who is a senior citizen was flying IndiGo airlines and the day started off with a mishap of him losing a packet containing 31000 rupees while boarding the flight , when he reached Delhi he figured out that he has lost cash amount during the journey. Still having hope n being an honest Indian I tried my luck and filed a complaint at online customer care, I must mention it was a soothing experience as I was guided very well . I headed towards the airport n filed a request with the lost and found at indigo, which ppl in charge at room no. 58 promptly did so n further guided me to get in touch with the terminal manager . But the Delhi airport terminal manager was not of any help as I was told they cannot get In touch with the Kolkata authorities, I did not buy that n managed to get the Kolkata manager at IndiGo Miss Pratibha jaiswal, was a delighted talking to her as she was companionate towards the whole situation also she was assuring me that if the packet was lost in the flight will be definitely found. And during that time we could get in touch with Mr. S Roy in Kolkata, a gentleman , who to our luck was handed over the packet containing the cash which was done so by a security jawan who found it as my dad must have dropped it before he boarded the flight . Miss pratima patiently explained me the procedure with all the details n papers required, definitely an asset to the indigo family. The indigo Delhi manager, also showed concern. A sincere thanks and appreciation for the team work to help and care extended from the indigo family. This whole incidence does make me proud to be a part of honest India n surrounded by people who are truly there to serve the county. I have been totally bought by the indigo care. Thanking you, Surabhi berry (Daughter of Mr. Ved vyas chhabra passenger on flight 6E 228 ,Kolkata -Delhi on 22nd Jan 2014) . ..."
".... Feedback: On 05 Jan '14, my IndiGo flight 6E287 from Delhi to Chennai was cancelled due to fog, along with all other flights at the Delhi airport. The reservation counter staff who was doing the rescheduling had to handle hundreds of stranded passengers and cater to their rescheduling and refund requests. I would like to place on record my appreciation for two of your Reservation Counter staff members, Nikita and Pooja, who really helped me out with my rescheduling amidst all the crowd and chaos at the Delhi airport that night. And I observed that both these ladies were calmly and professionally handling all the passengers who were thronging at the counter impatiently. Hats-off to the brilliant customer oriented attitude and sense of professionalism displayed by Nikita and Pooja ! It was an admirable job indeed that they went on doing for hours together! Well Done IndiGo...it is for staff like these that even in crisis times you can keep your regular passengers happy and loyal! My personal thanks to Nikita and Pooja for helping me out and kudos to IndiGo! ... Regards, Sayan Bhattacharya . ..."
".... Dear IndiGo team, I m happy to inform you that I have received my lost Headphone in good condition from Cochin Airport, Thanks for all the effort shown by your ground staff, special thanks to MR Kunal Sharma and his friends of AO&CS (Team Admin) at Mumbai Airport who had worked hard for getting this lost device to me at the quickest time, Looking forward for a good relation with IndiGo. Regards, Paul George. . ..."
".... Dear Sir, Thanks for your early response. Your positive response kept the value of TEAM INDIGO is very high. Your excellent bend of conceptual and response to the customers makes TEAM INDIGO truly special. I believe that TEAM INDIGO will create history in corporate scenario. I once again thanks to you and Team Indigo. With Sincere regards, Pranjal Boruah. . ..."
".... Dear Mr Sanjeev, 1. I am a serving naval officer. I wanted to bring to your notice the exemplary service and assistance provided by your airline to my parents, which resulted in the safe return of my father. 2. My parents, Lt Col TRN Sinha (Retd) and Mrs Kanak Sinha were travelling from Delhi to Chennai in economy class by flight 6E-281 on 20 Jan 14. Within minutes of the flight taking off from Delhi, my father encountered a medical emergency wherein he suffered uneasiness, pain in chest and left arm and giddiness. Thereafter he passed out onboard. Immediate first aid was provided to my father by the crew with the aid of a doctor who was also one of the passengers. The first aid included among other things, mouth to mouth resuscitation by one of the air hostesses and oxygen. This first aid helped in reviving him and restoring his breathing. 3. Thereafter the Captain diverted the flight and made an emergency landing at Jaipur. Two doctors and an ambulance were waiting for my parents at the airport and further medical assistance was provided at the airport. My father was shifted to Fortis Hospital at Jaipur and thanks to the prompt action taken by your airline he is fine and with us at home today. The actions taken by the crew demonstrate the high level of training provided to them and their dedication to duty. It also brings about the human nature of your airline. 4. I would like to make a special mention about Mr Surendra Sharma, Assistant Manager and Mr Rishikesh Chaudhary, Executive at Jaipur airport. My mother was alone and in a traumatised state of mind in an unknown city when my parents were de-planed at around 1130 AM. These two gentlemen gave her immense moral support and were present by her side at all times. They assisted her with all the formalities of admitting my father in the hospital and offered to provide financial assistance also, which was though, not required. Mr Surender Sharma did not leave my mother's side, till I reached Jaipur at around 6 PM. I am extremely grateful to this gentleman for providing the kind of assistance to my parents that goes way beyond his call of duty. 5. I am extremely thankful to your airline for the kind of assistance and service provided and am afraid to even imagine what may have happened without this assistance. 6. I am listing down the names of the airport staff at Jaipur and the crew of flight 6E-281 on 20 Jan 14. I request you to convey my appreciation and heartfelt thanks to them. Please correct the names from the flight roster if I have got some of them wrong:- (a) Mr Surendra Sharma, Assistant Manager Jaipur. (b) Mr Rishikesh Chaudhary, Executive, Jaipur. (c) Captain Sandeep Amuninje Alva. (d) First Officer Nishant Sirohi. (e) Crew. (i) Ms Pragati Sethi. (ii) Ms Priya. (iii) Ms Sandra Chettiar. (iv) Mr Tapan Chand. 7. Please keep up the good work and all the best and god speed to your airline. Regards Cdr Rajesh Sinha Indian Navy . ..."
".... Feedback: Dear sir or Maam, I am writing this message while on board of flight 6E43 from Delhi to Bangkok on January 14th. I herewith with like to compliment your crew on this particular flight. While I have taken over 100 flights in 2013 alone - in Europe, US, and various parts of Asia - this particular crew is one of the most attentive, efficient, hardworking and collaborative I've experienced. I would appreciate if my compliments would be passed on to each crew member on this particular flight. I managed to collect their names during this 4 hour flight: Regina, Sneha, Priya, and Richa. Especially the young lady who had worked for American Airlines is high potential. She ran the flight as it was her own business with a great sense of responsibility and confidence. Sincerely, Caspar Perik . ..."
".... Feedback: I have always found Indigo staff very professional and courteous. On 24-Jan when I was travelling from Guwahati to Mumbai, your staff delighted me very much. I had just checked-in my baggage, when I remembered that I had left my cell phone in my car. Ms. Shahnaz went out of her way to help me. She asked me to stand in the queue for security check and got my cell phone through my parents and handed over to me. This is like taking the extra mile to help. Thanks IndiGo. . ..."
".... Feedback: Thanks a lot to Surjit Singh from Pune Airport IndiGo counter. He helped deliver a very important document even though the passenger had boarded the flight. Great job Team IndiGo. Your awards and accolades are well deserved. Regards, Radhika Akolkar . ..."
".... Chairman. IndiGo Gurgaon Dear Sir, My daughter and I were travelling from Kolkata to Raipur on 25th morning flight. All of sudden she had a blackout and she fell. The way IndiGo helped us for superb and must really appreciate the people you have. They took us to airport doctor and fortunately nothing serious was found so we travelled to our destination Raipur .The I must specifically like to thank Ms Shahin for the way she handled the issue and the entire people including duty in charge. I always fly indigo and this makes it more comforting the way you handle your passengers. Regards, Dheeraj . ..."
".... Hi team, My name is Neelima .I had an great experience when I was traveling from Vizag to mumbai.I would like to share with you. At the Visakhapatnam airport I was about to check in with my baby and I have some luggage with me. Rajesh was very helpful he proactively came to me and he has taken my luggage. He was so good he helped me till I boarded my flight .I have to board jet flight and I thought I have to board indigo .He has taken my pass and walked me to jet airways even though he is from IndiGo. I really appreciate his dedication to work and I would request you to give him a reward. Regards Neelima Ande . ..."
".... Feedback: Hi! I just want to thank IndiGo for their quality service. My grandparents recently travelled on an IndiGo flight from Pune to Delhi (flight 6E-102) and received exceptional service from both the flight attendants and ground staff. They were traveling alone for the first time and were worried, due to their health, if they would make it to Delhi without any problems. They were happy to find that their worries were put at ease and that they received all the help that they needed from your wonderful staff. Thank you for making their journey comfortable! :) Best, Shivani . ..."
".... Feedback: I had taken the IndiGo flight 6E 201 from Delhi to Kolkata on 29 Jan14. I would like to put on record the excellent manner in which the inflight staff looked after the passengers in the most professional manner but catering to the needs of the children, the old and the others with a smile. I was not feeling well and the air hostess was very kind in getting me a tablet of crocin. A great team which looked after all our needs. Hats off...Keep up the good work. We will keep patronizing your airline. Thank you. RB Patil . ..."
".... Hi! We were at Kolkata airport on 30 January to board flight 6E 345 to Bangalore. I would like to specifically mention that Ms. Sreyoshi Chowdury was at the check-in desk at that time. She was extremely courteous and helped us check-in in no time and gave a hassle free start to our day. We admire the professionalism of IndiGo and its staff. Regards, Achyuthan R . ..."
".... Respected Maam, Thanks for your Quick response. All 6E Team, whether (payment dept. or call centre or group desk or a/c dept. or other dept.) are well professional and good in nature. I really prefer to sell 6E, because of the supportive behaviour from the IndiGo sales team, whether from the Gurgaon or our local sales person. The cooperation from Mr Ameen is really amazing and praise worthy, whenever I called him for any support, he always provide his best support. I once again thank you for you quick response and valuable support. Hope for the same support in future. Regards Irfan . ..."
".... I had a fracture in my leg. The way your staff helped me, I almost felt like I am a VIP...: D...I will always fly IndiGo. Aditya . ..."
".... Feedback: I am happy to have met Mr. CHRISTOPHER D'SOUZA at the Kolkata airport on the 29th of January.2014. He was very helpful, accommodating, patient and graceful. I appreciate his dealing with us as my sister was also travelling with me. Found him to be an asset for IndiGo. God bless him and give him success in life. I myself am the Director of a small private hospital and thus understand fully well what customer relationship means. All my best wishes! Regards, Manjula Sinha . ..."
".... Feedback: Dear IndiGo Customer Service Officials: I hope you will share this e-mail with your officials and also with your staff who helped me recently in my travel. Please acknowledge this e-mail. You are normally used to get brickbats from your irate customers. This will be a welcome change for you. On February 2, Sunday, I flew from Coimbatore to Mumbai on the 2:00 PM flight (6E-294). I was bringing with me my 90--year old mother who could barely walk even with the help of the walker; These are the highlights of my flight experience: 1.The ground staff of Coimbatore were very courteous and professional in understanding my problems in bringing my 90-year old amma with me. They post-haste provided wheel chair assistance for me from the time my amma got off the taxi drop-off point. 2. In particular, Mr. Vimalesh, the young man who wheeled my amma right up to the plane, was so courteous and professional that he simply refused my small Thank-You gift to him. He refused it even when I asked my amma to give it to him. He told my mother, "My Patti (grandmother in Tamil) is also ninety year old, and when I see you, I remember her." I almost cried. 3. The cabin crew in the flight, the sharp, smart, young women, were also very professional and courteous to my problems in taking my mom in the flight. 4. I kept my mom in diapers just in case, to avoid any "accidents,". Fortunately she was OK. When I took my mom into the plane's toilet -- I went into the toilet with my mom -- to help her, your cabin's flight attendants were very courteous in helping me. 5. The icing on the cake was that the flight was ON-TIME both at CJB and BOM. I was looking forward with trepidation long flight-delays. Overall, it was the most satisfying segment of my travel in India. This is perhaps the most professional flight service one can ever hope for anywhere. I say this after flying over a million miles in many parts of the world on many carriers. I would like you to share the contents of this e-mail with the ground staff at Coimbatore and the flight crew 6E-294 on Feb 2, and their supervisors. In particular, I would appreciate if you share this e-mail with Mr. Vimalesh at Coimbatore, the young man who was very professional in his job. Sincerely, Kollengode S Venkataraman, PhD . ..."
".... Dear Sir/Maam I am writing this mail to compliment your staff Mr. Manzar Ansari who received my call at the call centre and handled my booking. Mr. Ansari showed exceptional initiative and was extremely forthcoming in resolving an issue that was created by my own error. Instead of simply saying "...sorry... but I cannot help you..", Mr. Ansari took the initiative of looking for alternate ways to help me and while he persisted with his efforts he kept me duly informed of the progress, and was very kind to even apologise for the extra time it took him to resolve the issue. Mr. Ansari's conduct today has showcased how well IndiGo is able to motivate it's employees to go above and beyond their call of duty to serve the customers better each day. Congratulations on a job well done! Please keep up the good work! Best regards, Siddharth Bhardwaj . ..."
".... Special word of appreciation for your inflight Staff - Komel. I travelled by IndiGo Flight from Delhi to Hyderabad 7A.M. While the flight was as always on time, your Inflight Attendant offered us exceptional service. I work for a global Internet company which believes in earning the love of its customers, and I was delighted to see an Indian company striving for that. Thumps Up! Regards, Gaurav Jain . ..."
".... Dear Customer Relations, I Vrunda Pamani was travelling along with my mother of age 84 from Kolkata to Mumbai on 26.01.2014 by your flight 6E 326. Staying in Germany for since last 25 years I didnt even think in my wildest dreams that there exists an airline in India that provides world class customer service. I was really worried travelling with my old age mother until I reached the Kolkata Airport. Thanks to your Mr. Gurprit Singh Auluck who has really helped both of us in boarding the flight. He did all the things from arranging the wheel chair, getting the boarding passes, arranged the security check without having to stand in the long Q and later on helping in getting into the final departure. I could not stop myself from writing a word of appreciation for this wonderful experience. Keep up the good work. With a big Thanks Vrunda Pamani . ..."
".... To whosoever this May concern, I called in today your airline call centre seeking help. I was duly attended by call centre contact Mr. Karma Veer Singh. I really wanted to say thank you to Mr.Karam for his polite manners and guiding and resolving my issue. I am impressed with quality and knowledge of your staff including floor supervisor. I wish indigo all success and in all my future travel in India I will be flying only via Indigo Airlines. Thank you Mr.Karam Veer Singh for your assistance. Regards Sundar Mani . ..."
".... Feedback: I would like to thank call centre staff I contacted. They are really helpful, polite and professional as well. Much appreciated your all help and support. Even I am thankful to airport staff as well. They made my mum's journey easier and stress free. Keep it up INDIGO. You are doing great. Thanks. Archana . ..."
".... Feedback: I want to thank your staff at Raipur airport (esp. Mr. Sanjay) who helped me to get my luggage at priority as I had to rush back home on emergency. I wished to carry it in cabin but they assured me that it will be delivered soon. Thanks to them I did not have to wait at the luggage belt in Delhi and could reach home without any delay. Please convey my thanks to your staff at Raipur airport. Regards Mallika Mitra . ..."
".... Hi, I thought I should take a couple of minutes to pen down the exemplary service I received from all your staff and more particularly, one of your call center executives, Mr. Richard Joseph - on the morning of 31st January. I was travelling to Chandigarh with one of the competition airlines (I frankly never considered them competition) when after an hour of delay, we were told our flight is cancelled with no sight of the next flight. I then figure that there is an IndiGo flight to Chandigarh in a little under an hour and frantically call the call center since I can't make an online booking and I was in a different terminal from the IndiGo counter at the airport (and my luggage from the cancelled flight hasn't even come yet - you can imagine the timeline I was working with.) Mr. Richard Joseph promptly makes a booking for me telephonically and calls back so I can make the credit card payment - however for his bad luck (or mine), the IVR platform wasn't working so he couldn't complete the booking formalities. I literally begged him for a way out since I had to attend my best friend's wedding (and there was practically no way I could miss it). He was calm and composed, and extremely efficient and managed to book and share a PNR without any payment. He then told me I should rush to the IndiGo counter as quickly as possible (I had about 55 mins till flight time and I'm still in a different terminal) to make the payment if I had any chance of making it on the flight. I ran with all my life to the IndiGo terminal, made it about 50 mins before the flight - and the young lady at the counter made a credit card swipe as quickly as she could (of course, it helped that I was panting for dear life). I then ran again to the check-in counter inside the airport where the staff present there (unfortunately I do not recollect the names of the latter two since I was in such a rush) issued me a boarding pass as quickly as he could. By that point, I was just mind blown by the service. We're talking of not one or two, but THREE staff being the best they possibly could - I was amazed. Well my flight to Chandigarh eventually got diverted to Delhi from where I had to take a bus (I eventually missed all wedding celebrations sadly). But even at the Delhi Airport, everything was so well organized - the staff who guided us, the bus, and the snack arrangements. Even on the flight, the pilot constantly kept updating us on the weather conditions in Chandigarh (so we weren't left clueless and haggard which is the case with most other airlines). I never knew such service levels exist in the market. While I did miss the wedding, I didn't feel frustrated at the end of the day. Ultimately, it's the little things that count. (I can't blame IndiGo for bad weather in Chandigarh.) I've always been an IndiGo fan for many, many years now but this experience just topped it all, hence I thought I should pen it down. I would like to thank each and every one of the IndiGo staff I had the pleasure of interacting with that morning right from Mr. Richard Joseph at the call center, the lady at the counter (Terminal 1B - Mumbai), the staff at the check-in counter, the pilot and the air hostesses. It's rarely that these folks get appreciation for their outstanding service. Being from the service industry myself, I always believe that when the going's good no one complains. It's only when something is amiss or faulty do people bring the roof down. Hence I thought I should thank the people who rightfully deserve recognition. I commend you Team Indigo for the effort taken to train your people so ordinary customers like me are left mind blown and delighted. Regards, Dionne . ..."
".... Hi I travelled on Go IndiGo in January. I would like to thank Mr Mrinal Thakuria for the help he gave me. Due to an oversight on my part I had something in hand luggage that was not allowed, Mr Thakuria got my main bag that had been checked in back so I could put my item in there instead. The item was valuable to me and so I really appreciate all his help - arranging the finding of the bag - get it out and rescanning etc and I might add - my bag was the first one out in Delhi!! Thank you so much - I really appreciate it and will fly with you again. Anne Anne Martin . ..."
".... Feedback: My GREAT regards to Mr. Vinny Bajaj, Asst. Manager, Bangkok Suvarnabhumi Airport. I had inadvertently left my brand new DSLR camera in some remote cafe at the Suvarnabhumi Airport, Bangkok. I got in touch with Mr. Vinny for locating the same. He, upon knowing the importance of the camera for me, showed brilliant efforts to not only locate my camera; but also get it delivered safely to me at Kolkata. He was in contact with me almost 2-3 times a day and showed no hesitation in extending his help. This is a sheer example of Highest Level Customer Service, which I suppose is very prestigious for INDIGO. Such type of Service and Support as shown by Mr. Vinny would encourage me and my friends & relatives to travel more frequently with IndiGo. Again, I would like to thank Mr. Vinny and IndiGo to help me get my Camera back. Regards, Pramod Jaiswal . ..."
".... Dear Ms. Kiran, I am grateful for the hospitality extended to me today at Delhi Airport before taking off for Lucknow. Really I feel touched by your courteous gesture where you took great care of mine which will be unforgettable to me. Once again I express my gratitude for the courtesy extended to me. With best wishes, Arti Kothari . ..."
".... Dear Sirs, I had the pleasure of travelling by IndiGo flight 6e382 on 11 February 2014 from Chennai to Hyderabad. Due to unforeseen circumstances, I was delayed while reaching the Airport. In addition, the new locations for Arrivals and Departures caused confusion and more loss of precious time. I was at the counter just 10 minutes prior to departure, carrying 02 bags of luggage. During this time, your Traffic Staff were continuously in touch with me. They were courteous and quick in finding solutions. My bags were registered manually and the tags were handed over to me on the run. On arriving at the RGIA, while on the Aerobridge, I was given good advice. Accordingly, I approached the first counter which I saw near conveyor no.1. Once again, I was received with courtesy and reassurances that my baggage would be on the next flight 6e 315, and all the necessary enquiries and arrangements were made immediately by the Asst. Manager, Customer Relations, Hyderabad, Ms.Zenobia Hormusji, who even helped me collect my bags from the belt. I was very relieved to find my bags and that all their contents were safe and intact. I hereby record my sincere thanks and appreciation to all the concerned Staff, both at Chennai and at Hyderabad for their kindness, professionalism and sound judgment. Of course, I will prefer IndiGo to other Carriers from now onwards! With many thanks and all good wishes! Yours sincerely, Suresh. . ..."
".... Team, I would like to inform you that I have collected my jacket from the Chennai airport IndiGo office The value of the jacket from a monetary standpoint may not be great; however it certainly had a lot of sentimental value... I want to let the entire team know how much I appreciate this gesture from the Go-IndiGo team. I am marking the nodal and the appellate to get this as much attention as possible You would have seen complaints however this email should be considered one of the best appreciation to the team for the great customer experience the IndiGo team had provided A special mention to Sunanda, who was the man behind my delight and I am a business traveller from Cognizant and would certainly recommend IndiGo to all my colleagues and talk about this experience, if possible please reward this man. In the age of low cost air travel, customer service is one area thats not focused much however IndiGo team rocks... Thanks to Mr. Ghosh from Kolkata and the ground team in Chennai... Best Regards Bharath Sampath . ..."
".... Dear Aditya, I was flying Hyderabad to Mumbai on Sunday 16 Feb -- the 12.20 flight. There were a few 'stars' on board -- whom with their loud chatter and jokes did distract everyone. But, the cabin crew on board (sorry do not remember their names) were very particular about their routine. What prompts this mail is the ultra-care they took of a gentleman who was seated in front of me in 1 c. He was obviously not in good health -- and time and again they stopped to check on him. Pl commends the girls. -- Shraddha Jahagirdar-Saxena . ..."
".... I riyazat durrani, was travelling from Srinagar to Mumbai on 2nd February 2014 in the flight: 6E-559, on which I suffered high BP and continue nose bleeding. It was like hell for me as I was travelling alone. But then thanks to your cabin crew, and ground staff, their hospitality was like awesome, they were very helpful to me. I owe you big thanks, to u guyz, and want u to convey my vote of thanks to that cabin crew, and the ground staff, and also the staff on counter who were on duty that day. Thank you so much. Regards Riyazat durrani . ..."
".... Feedback: Dear all, My best wishes and greetings to IndiGo ground as well as air staff, I would like to share my experience with your airline, as I am a frequent traveller to Jammu , and Srinagar Route and whenever I travel to Delhi or some other destinations I always prefer your airline, it is always pleasure and comfort while travelling with you, Further I would like to specially congratulate and appreciate Jammu ground staffs and specially Mr. Tushar, He is always a best guide, helpful , responsible person at Jammu Airport, I am seeing that gentle man always ready to support to all the passengers , I would like to wish him Best of luck and my greetings to him, I once again congratulate whole IndiGo family for their comfortable and prompt service. Regards Vikas . ..."
"....Hi, Very Good experience travelling in IndiGo, Compare to Other Airways IndiGo is Best and Faster, saves time a lot. I Had great Experience while Shopping in IndiGo, the products available also were worthy. The Cabin crew members responded very well with a smile and the Maintenance Was good. The packages are also good and at reasonable prices. I prefer to travel in IndiGo and I suggest others also IndiGo. Rate per me 10/10. Truly IndiGo deserves it. Thanks, Avais. ..."
".... Hi IndiGo, This is with reference to the Flight 6E 313 from Delhi to Hyderabad on 19th February, 2014 at 12:20 hrs. I Rohit Khanna would like to bring into your notice that I was travelling to Hyderabad with my mother (Dr Nita Khanna). During the flight, my mother got unconscious and started puking in the flight. The situation was out of control that time, but The Cabin Crew, namely, Vina, Mobashira and two others were EXTREMELY HELPFUL and got the situation under control by helping us two. We would like to THANK the Cabin Crew present in that flight (6E 313 DELHI TO HYDERABAD). We are extremely obliged. Also, we request you that this message of appreciation should be conveyed to Vina , Mobashira and other two members of the cabin crew. Also, we would like to thank Apollo Emergency Clinic at Hyderabad Airport who took the charge of the situation and gave my mother proper Fist Aid. !!!!!! THANK YOU INDIGO...HUGS AND LOADZZZ OF LOVE...!!!!!! Thanks and Best Regards, Rohit Khanna . ..."
".... I Sanjay Puri son of Mr. B. L. Puri would like to take this opportunity to express my heartfelt gratitude to Mr. Zahid from IndiGo Airlines at the Hyderabad airport for the tremendous amount of help extended to me and our family members in helping us get our deceased father ( Mr. B. L. Puri ) to Mumbai. My father was scheduled to travel back to Mumbai from Hyderabad on 5th February 2014 via the 3.00 pm IndiGo flight. As he was about to check in, he suffered a massive heartache and collapsed on his wheel chair. Thanks to Mr. Zahids prompt help my dad was rushed to the hospital immediately but unfortunately he did not revive and passed away. We consider Mr. Zahid as Gods personal messenger sent to look after our dad at the Hyderabad airport when none of his family members were not around. It was Mr. Zahid who was with us from 2.30 PM TO 9.30 PM and looked after all the necessary formalities to help us bring our dad back to Mumbai for his last rites. It would have been impossible for us to get our dad back in 7 hours without the gods messenger Mr. Zahid. I must tell you all it is not companies who make people but it is people who make companies. So thank god, Mr. Zahid and IndiGo for helping me in making my dads last journey so smooth. Mr. Zahid is the person in our life whom I am sure is a god sent person on this earth for us. Regards Sanjay Puri . ..."
"....Sir/Ma'am, It gives me immense pleasure to recommend Mr. Surjeet Kumar for the professionalism and help he extended during my call to customer service. He was patient, courteous and very understanding of the complex problem that I presented to him in the call for the changes in my reservation. I sincerely wish that IndiGo operations will consider this feedback and recognize the efforts of Mr. Surjeet. Thanks and Regards, Puneet Poddar . ..."
"....Feedback: This is to appreciate Ms Suchita Salve posted at Mumbai ground staff who assisted in getting my I pad back which I left in plane in the morning. When I came back in the evening and discussed the issue with her, she promptly gave a call to their lost and found department in spite being busy. I am very happy to see dedicated and honest staff of your organization. You must be proud of them. DURGESH JHARBADE . ..."
"....Dear Customer Relations, I just wanted to take a moment to thank one of your 'first impression'/'first line' representative Kriti Bhola, and appreciate her help with my maiden flight on IndiGo. I am based out of Philadelphia, US and often visit India for business and personal purposes. Usually I fly Air India or Jet Airways as they are corporate approved airlines for our organization (Cognizant) in US. My colleagues in India speak highly of IndiGo so this time, I requested them to book me on IndiGo. And Kriti became my first ever interaction with the airline. Needless to say her professionalism, customer service orientation and ability to explain the nuisances between domestic travel regulations for someone who is very familiar (and partly spoiled by) with international regulation was just fantastic. I do want to take a moment to appreciate Kriti especially for her ability to take time to make my first interaction with IndiGo a very pleasing one. No wonder my colleagues based out of India speaks highly of your airline. Please feel free to contact me if you have any questions. I look forward to many more flights on IndiGo. Best, Asheesh Shukla ..."
"....Dear Customer Relations Manager, My name is Abhishek Dubey, I have flown on your airline on a few occasion and mostly pleased with your service on board and on ground as well. As always, your staffs are pleasant, helpful and technically sound. Just wanted give a special mention to Ms Pooja Dubey, who was helpful, patient, courteous and knowledgeable. She was able to work out various options which were beneficial for me during my travel. Thank you so much. Abhishek Dubey ..."
"....Travelled from Kolkata to Chennai on 2nd Feb with an infant. Excellent service :) - Jyoti Yadav. Regards, Vijita Bahety . ..."
".... To whom it may concern I find it a great pleasure to mention that in an event in recent past I really became very impressed and overwhelmed with the cordial and very professional attitude of IndiGo staff especially of Jammu, Kolkata and Agartala stations. To mention in brief, I went to Jammu to present my paper in Indian Science Congress 2014, organized by Jammu University, on 03.02.14. On my return (from Jammu to Kolkata via Delhi by IndiGo) I left my laptop at Jammu airport, at security point. One can understand the anxiety I was suffering from. However, after reaching Kolkata, I contacted IndiGo office. I must mention they behaved very nicely, registered the matter in a register book and assured me to do the needful. They also gave me a number of Jammu airport to contact. Later on I made a call on that number and a female voice responded. After hearing my problem, she also consoled me very nicely and assured me to look into the matter. I became bit relaxed and anxiety free. She also called me back to inform that she could locate my laptop and then asked me to do some needful formalities for sending it back to me. I became really impressed the way they handled the problem and I thanked her vividly. After few days, I got a call from Agartala Airport for collecting my laptop, definitely after producing some evidences. I thanked God, and decided to write to IndiGo for providing so nice service, because we always criticize for getting less service, bad behavior etc. Other side of the coin also does exist and it is not a biased coin - we should let people know it. I once again thank IndiGo and wish them very good future. Dr Samir K. Sil . ..."
".... To whom it may concern I find it a great pleasure to mention that in an event in recent past I really became very impressed and overwhelmed with the cordial and very professional attitude of IndiGo staff especially of Jammu, Kolkata and Agartala stations. To mention in brief, I went to Jammu to present my paper in Indian Science Congress 2014, organized by Jammu University, on 03.02.14. On my return (from Jammu to Kolkata via Delhi by IndiGo) I left my laptop at Jammu airport, at security point. One can understand the anxiety I was suffering from. However, after reaching Kolkata, I contacted IndiGo office. I must mention they behaved very nicely, registered the matter in a register book and assured me to do the needful. They also gave me a number of Jammu airport to contact. Later on I made a call on that number and a female voice responded. After hearing my problem, she also consoled me very nicely and assured me to look into the matter. I became bit relaxed and anxiety free. She also called me back to inform that she could locate my laptop and then asked me to do some needful formalities for sending it back to me. I became really impressed the way they handled the problem and I thanked her vividly. After few days, I got a call from Agartala Airport for collecting my laptop, definitely after producing some evidences. I thanked God, and decided to write to IndiGo for providing so nice service, because we always criticize for getting less service, bad behavior etc. Other side of the coin also does exist and it is not a biased coin - we should let people know it. I once again thank IndiGo and wish them very good future. Dr Samir K. Sil . ..."
".... My name is Risolene Leal; I flew on your airline from Chennai to Delhi on February 23th, (last week), flight n# 6E 302 departure at 3:55 PM, which arrived in Delhi at 7:25 pm. This was my first trip to India, where I had a great time. I was getting my next flight to Chicago, (USA) American Airline at Delhi airport, at that same night. Anyways, I spent all my cash before I got to the airport in Madras, thinking that I did not need any more Indian cash because I had my credit card with me and I thought it was enough. At Delhi airport, after we landed, I found out that I needed to catch a bus to take me to the international side of the airport and would cost me 25 Rupees. At that point, I did not know what to do, other than look for an ATM machine to get some cash. After trying two machines I found out that my bank in USA blocked my account because in a hurry, I put my password wrong twice. So, there I was, no cash, and thinking: What is next? When your flight attendant, on my right side of this picture, showed up and I looked at her and told her about the situation and she immediately talked to her companion, (the flight attendant next to the captain in this picture). and got back with me with 50 Rupees, and said:" Here, you can have it I was so grateful, so happy; it felt like an angel got there at that exactly moment to rescue me. Thank you flight attendants! I don't even know your names, but I wanted to make sure that the two of you know how thankful I am, and most of all that your company knows about the good qualities of their employees, who are there helping the passengers, even outside of the airlines. I made home safe, and told all my family and friends about this great experience and your wonderful people. . ..."
".... Feedback: This evening my aged mother in law ( Vasanthy Subramanaium) was travelling by 6E381 flight to Chennai at 4/50 and we were terribly concerned as her earlier trip was very pathetic. This time we were lucky I would say to get in touch with Ms Ankitha ( your HYD Airport Staff) and I have just put her a word and to our complete surprise took care of my in law very carefully and ensured that my mother in law reached Chennai and his son ( brother in law) finally accompanied her. She had understood our concerns and right from getting her boarding pass till she reached Chennai Ms Ankitha took great care and we are running out of words to thank her. This is truly a sign of a professional touch shown by your team and we are really proud to have chosen the airline. Now this has given a confidence that in spite of the old age in law can travel alone with the support from these wonderful caring staff like Ankitha. Pl conveys our sincere heartfelt thanks and we wish her all the best in her career. She has made our day. Thanks once again... K.PARASURAMAN . ..."
"....Hi IndiGo, I would really like to appreciate a very unique and great service experience I had in the flight 152, 28th February from Bangalore-Hyderabad-Jaipur. I think your crew was really pleasant and friendly. I recall Ms. Varsha as she was really helpful and attentive towards the passenger. I hope same continues in my future experiences with IndiGo. Thanks & Regards Chanchal ..."
"...."Hi IndiGo, I would really like to appreciate a very unique and great service experience I had in the flight 152, 28th February from Bangalore-Hyderabad-Jaipur. I think your crew was really pleasant and friendly. I recall Ms. Varsha as she was really helpful and attentive towards the passenger. I hope same continues in my future experiences with IndiGo. Thanks & Regards Chanchal ..."
"....Hi, I wanted to send in a word of appreciation for your Customer Service Executive - K.U.Suresh who has truly lived up to the meaning of being customer centric. On Friday, Feb 28th, I got stuck in an unreal and unexpected traffic jam on my way to airport from Gurgaon and had a 7.30pm flight to Bangalore to catch. The chances of me making were unlikely due to the crazy rush, I called in at the IndiGo toll free number and got connected to Suresh who was a true saviour for me. Not only did he give me a patient listening ear but tried understand and analyse the situation I was in and my state of mind which was very nervous as the chances of missing the flight were high and I had to get to Bangalore. Suresh offered me the last flight out to Bangalore if I was to miss this one and I requested him if he could stay on the phone so I could keep him posted on the status of my journey to the airport. I finally managed to reach 45 minutes before the counter closed and was able to board the 7.30 PM flight. Suresh was extremely helpful, supportive and comforted a nervous customer and has made IndiGo Airlines proud by behaving so very courteously. Thanks much! Best, Nami Luthra ..."
"....I flew in your flight 6E 433 from Guwahati to Mumbai on Friday 21st February. I write to commend on one of your flight attendant Miss Alka S Dhaware for an exceptional level of service when I travelled with your airline on the above date. The service was truly flawless. I trust that you will pass on this recognition to the specific staff members from this flight. She is a true reflection of the high levels of standard that we have come to expect of INDIGO AIRLINES. Following are the flight details, Flight number 6E - 433 (IndiGo) Regards, Shrikkanth Choudhary ..."
"....Feedback: I have travelled in 6E 285 on Feb 28 from Coimbatore to Delhi. IndiGo reached its destination well before its Schedule time. Its landed 2.25 PM Instead 2.45 PM. Throughout the journey I felt comfort and safety with a new Airbus A320. Thanks for IndiGo and Airbus 320. Regards, Jesu Peppin Joe ..."
"....Dear Mr. Harish Nakra Thanks for the timely revert, appreciate & acknowledge your effort & time taken to resolve my issue. Thanks & regards ARUN SKARIA ..."
"...."I am really pleased to give you this feedback about my flight experience with IndiGo. I was travelling from Nagpur to Kolkata by 6E 403 on 27th February 2014, on checking-in I found that my baggage was in excess of 4-5 Kilos and therefore the person on the counter had asked me to carry a bag as cabin baggage, However because of my Frozen Shoulder issues I really wanted all my baggage to be checked in. At that point of time one of your Staff probably Mr Abhishek could appreciate my problem and helped me to check-in the baggage rather than undergoing the pain of carrying the same as a cabin baggage, without any extra charges I really appreciate the sensitiveness of your customer care, I would request you to convey my deepest regards for their serious efforts they put in towards their customer services. Rahul K Pandit ..."
"...."Dear Team, I would like to thank Ms. Nishi from your customer service department for all her help in getting my issue sorted out. She was very courteous and understanding. She was very patient on the call which almost lasted 45 minutes and provided complete solution to the problem. Not to mention the alternative solutions that she kept on suggesting when a transaction was not going through. She really took efforts and did that extra bit. It just created a wow experience for me. Now I guess I have one more reason to fly indigo. Nishi keep up the good work...wish you all the best!!! Regards Anirudh Ranawat ..."
"...."Dear Mr. Rupesh Singh, It was a pleasure meeting you at Patna airport on Feb 4th and I take a moment to thank you in appreciation of what you have done for us regards to getting us back to Cochin. You went out of your way to help us out with our connection flight and our credit card problem. You have shown genuine care and dedication. I have send the below note to customer care at IndiGo. IndiGo should be proud of such wonderful people working for the company. With Best wishes to you and your family, Ealias & Santha Joseph We greatly appreciate IndiGo for superb customer care and would like to thank Mr. Rupesh Singh for the wonderful help he provided during our trip to Patna. We are from Toronto Canada and were visiting Bihar for few days while we were vacationing in Kerala. Our return flight got delayed due to heavy fog on Feb 4th morning at Patna airport and we would not be able to make our connection flight in Delhi to Cochin. My wife's mother was scheduled for a surgery on the next morning in Cochin and we desperately wanted to be with her during the surgery. When Rupesh found out our situation he immediately calmed us by assuring us to do his best to get us to Cochin on time. In addition to finding us another flight from Delhi that departed later, he also went out of his way to help us out when our credit card got rejected for some unknown reason at the airport by arranging the ticket through a local travel agent where we could wire transfer the necessary funds. I take this opportunity to convey our great appreciation to such a wonderful Customer Service at IndiGo and especially Manager Rupesh Singh at Patna airport. Due to such caring people at IndiGo we were able to get back to Cochin on time for the surgery. Thank You, Ealias Joseph & Santha Joseph ..."
"....Feedback: I was on board 6E 293 of 1st March, 2014 from Bhubaneswar to Mumbai, occupying Seat 4C. As the flight settled in the skies and the in-flight service commenced, the passenger on seat 4A turned nauseated and without any warning vomited all over himself. The cabin crew immediately stopped the service and draped the passenger in newspapers simultaneously raising a call for any doctor on board. Fortunately a Doctor was on Board and he immediately volunteered to attend the passenger, who was in a pretty bad condition by then. Using his own kit and the First Aid box, the Doctor administered some medicines and luckily, the passenger settled down. The true surprise was when the cabin crew returned with tissues and literally cleaned the passenger with so much intimacy that can be expected only from a close family member. Appreciating this from heart, I sincerely compliment the Cabin Crew on Board 6E - 293 namely, Anna Bhutia, Kavita Chhetry, Suraksha Roy and Manjushri Rinal for the affection and care they exhibited during the above episode. I also compliment IndiGo to have trained their staff in this fashion and wish the Airline very best in the Aviation field. Regards, GIRISH SAMUDRA ..."
"....Dear Sir, I along with my friend travelled on IndiGo flight 6E 42 from Bangkok to New Delhi on 20 February 2014. I had forgotten a shirt in a bag that was bought from Bangkok Duty free. On my return to Jammu I realized that the shirt has been left on the plane. Honestly I was sure that shirt has been lost. I called up Mr. Bhuran Khan, Station Manager IndiGo (Chandigarh) and gave him the flight details. Within 15 minutes I got the message from him along with the picture of the shirt. The shirt was a delivered to me on Jammu the next day and I was not charged anything at all. I really appreciate the services and the honesty of the cabin crew that was on duty that day. I have decided to fly by Indigo only from now on. It may be routine for you guys but you won a big and permanent fan by this wonderful show of honesty and professional service. Thanks again, N.KAZMI ..."
"....Feedback: Hey, I was travelling on 1st March 2014 on 6E 238 from Ahmedabad to Chennai, to get back home as my mother had passed away. The flight was delayed from Jaipur due to fog, and took off at 0230 PM against the scheduled time of 1130 AM. The flight was scheduled to land at Chennai but was diverted to Bangalore due to some air congestion and the aircraft had to be refuelled. This was at 0630 PM, and I was completely frustrated and drained due to the personal bereavement, and wanted to reach home as early as possible. All of us, passengers of 6E 238 were aligned to the Bangalore-Chennai flight, scheduled for 0830 PM. I couldn't wait any longer, and approached Mr Venkatesh, one of the Ground service staff at Bangalore, and explained my predicament. He took over, and made arrangements for my bags to be offloaded, taken to the terminal, and had me accommodated on the Jet flight at 8 PM to Chennai. What struck me most about Venkatesh was his desire to help, and sincerity and dedication to customer service. Another aspect which impressed me about Venkatesh was his calm demeanour, even when badgered by the angry passengers. He was calm and collected all through and never lost his cool. I wanted to write and convey my sincere appreciation for Venkatesh - The Indian aviation industry needs more like him. Please convey my sincere appreciation and thanks to Venkatesh. Regards, Nilesh Kanakraj ..."
"....Dear IndiGo, Id like to thank you for having an amazing travel on my last weeks return visit to Dubai. Have taken the chance of booking my flight tickets at the end moment & still happy to see very good competitive rates offered by you all this season. Cherry on the cake, the services starting from India itself was amazing experience for me. Have been travelling Emirates all this while but this was nothing less than Emirates. However the best part was on my return trip wherein I had a change my ticket dates by two days prior & when I have been at the airport to drop a colleague of mine on 20th Feb, Happened to meet this gem of a person at the Airport Cafeteria named, Engelbert, asked him if it was possible as had heard from people it was costly & may not be possible in such a short notice. But this person from IndiGo helped me up out of the way by connecting me to the right people & agents of IndiGo wherein I could get my ticket date preponed & could attend my wifes sister wedding as a surprise to them. This was really possible due to this lovely gentlemen's kind way of helping me understand & guiding me for the same. That was not enough, to my luck could meet him again at the airport on my flight day on 22nd Feb wherein showed really good posture on behalf of IndiGo by very very patiently helping me understand the reason for charging over weight baggage allowance which I always thought was just a way of the low cost airline to harass the poor people for extra money. Salute to the entire staff at Dubai & this gentleman who have portrayed the best image of IndiGo on me. I am surely looking forward for more n more flights with IndiGo for my future biz visits. Thanks n Cheers!!! Rgds, Hardik Soni ..."
"....Feedback: Travelled from Bangalore to Indore via your flight 6E435 today. I just wanted to drop an appreciative feedback that your staffs are doing very commendable job in serving customers gracefully. Your cabin crews led by Shweta were very polite and displayed good hospitality towards everyone. I am pretty sure that by being consistent you guys along with your team are going to set a new high for Aviation in India. Cheers & All the best! Siddhartha Pillai ..."
"....Hi, I would like to take a minute to write this email to specially thank two of your staff members Vanessa Crasto & Tanmay Wadekar (Mumbai Airport). I was flying back from Dubai on flight 6E 62 early morning on 6th March, post the customs checks I forgot one of my bags behind at the XRAY machine itself. I realized the same only once I reached my car and my driver took a stock of my bags. On rushing back I tried talking to the Police Constable and received an absolutely pathetic response. I somehow managed to get the number of someone from Indigo from the Police Control Room who directed me to Vanessa Crasto. Speaking with her was an absolute delight post the ordeal I faced with the police reps. She took in the necessary details and consoled me that the same would be sorted out immediately. She also assured me that she would send across her colleague to the Arrivals gate to help me out. I rushed to the Arrivals gate and had to barely wait for 60 seconds before Tanmay Wadekar came. On hearing my problem he tried reasoning with the police constable but on seeing there was no point he went in himself and managed to get my bag. The reason why I was awed at the services was the fact that there was a passenger who was with me facing a similar issue with Bangkok Airways and was left waiting outside for a long time. Kudos to Team IndiGo! Fantastic Service! Regards, Suraj Thomas ..."
"...."Dear Sir / Maam, I was travelling on flight 6E 311 from Chennai to Pune on Monday 3rd March. I write to applaud the services of the cabin crew, I unfortunately do not remember all their names except for Ms. Navpreet and Ms. Zarina but that doesn't belittle the efforts of the others, the entire staff displayed utter dedication and patience in handling the passengers. It was probably one of those days where there were more than one passenger who needed attention, from a wailing child to a passenger incoherent with the language to first time flyers, the staff dealt with each one of them patiently, handled them in a manner without causing an inconvenience to co-passengers, who by then had started losing patience. As frustrating it might have been for the Crew, it was handled brilliantly. Crew like them, help make Indigo the airline that it is and ensure a pleasant in flight experience. If this appreciation can help boost the morale of the staff, please feel free to communicate the same with them. Thank you for the brilliant service! With best regards, Rahaab Rahimtulla. ..."
"...."Feedback: Hello, I have had many calls with your call center and found the service of a high quality of politeness and help fullness. Thank you for your good service; and I look forward to our visit and flight with you. Thank you and kind regards, Marianne ..."
"....Dear Sir / Maam, On 4th March evening around 4.40PM, when I have entered airport at Hyderabad for the first time to catch flight to Bhubaneswar, I was so anxious to catch the flight at 0505 PM. As it was my first encounter, I was not aware of the procedures to be followed. I submitted my bag at check in around 0450 PM and security personnel asked me to keep my mobile in the bag. Check in was completed and without taking my bag and mobile as one of the person told me that luggage will reach to Bhubaneswar and can be collected there. When I reached to the gate no 22, gates were closed as it was timed out. At this juncture when I was so tense for missing the flight and as well as for leaving my bag along with mobile, I would not have come out of the airport if Ms. Kavya would not have extended her kindness towards me. Her kindness to help me was unforgettable during the entire time period till I get my bag. She has accompanied me to all the places wherever I took her in the airport to locate my bag. She has contacted security officer and finally with her effort I could able to find my bag which is with the check in security and kept safely. I found my mobile also and taken my bag. She has helped me to book the ticket for next day evening flight and she has also arranged boarding pass for the next day to see that I don't miss the flight once again. She helped me and clarified all the queries I had during the course of my journey till I collect my baggage next day evening after I reached Bhubaneswar. It's wonderful that IndiGo has such a wonderful lady who has committed to her job. Ms. Kavya's highest commitment to help customers and her highest level of patience and the attitude towards the passengers of Indigo was unquestionable. Even though I missed the flight, she has helped me to come out of the severe tension I faced during that 30minutes of time. I would like to appreciate Ms. Kavya for her hospitality shown towards me (even though I missed flight in locating my left out bag) and I wish her all the best in near future which I am sure that with the same kind of attitude she will achieve great success in her career and I am sure Ms.Kavya make IndiGo pride. Thanks & Regards, A V K Durga Prasad ..."
"....I had a superb experience with your airline. Especially, the cabin crew who looked after the passengers very well! Ajay Shetty ..."
"....Dear Sir, This is to place on record the excellent service rendered by the Cabin crew (flight 6E 123 from Delhi to Bangalore on 15 March 2014) to a passenger who was a serious asthma patient on board. Sitting on Seat number 1A, I observed a passenger coming forward near the pantry having acute difficulty in breathing who was heavily breathing with his mouth open and his eyes popping out. It appeared for a moment that the passenger is on his final return journey. A few more gathered around him to help him. But the cabin crew quickly swung into action, brought in breathing mask with oxygen cylinder and comforted the passenger by rubbing his back and giving him water etc. He was well taken care of throughout the flight till landing at Bangalore. The excellent service rendered by air hostesses Dezi, Tejesvi, Rukshar and Poonam is praiseworthy. This is for your kind information. Regards Capt GJ Singh. Indian Navy ..."
"....Hello, We recently travelled by IndiGo (Bangalore-Delhi) and back. We usually have a good experience with IndiGo and this time I wanted to take out the time and place on record that we are highly impressed by the services offered by Mr. Ritesh Gupta, Indigo Airways representative stationed at IGI Airport. His reception and subsequent assistance during our recent check in (16th March) is highly appreciated. I am writing this mail because such exhibition of devotion to duty is praise worthy. We wish him all the best and success in his career and highly recommend him for further hierarchical posts. Thanks, Shruti Arora ..."
"....Feedback: I needed a mobile charger in flight desperately as I needed a phone for my journey in Delhi in a taxi at night all alone at 11 PM. Ms. Devarshi, flight crew member was not only empathised with my situation but also actively and efficiently arranged for my phone to be charged via a co passenger's laptop. I was so touched to see her efficient and effective involvement in my problem. I would like to thank her and I hope you would convey the same to her. She is truly an example for all your other flight crew members. One can train technicalities but such an amazing attitude only comes when one loves their job and actually cares. Thank her from me. And thank you IndiGo. Iti Sinha ..."
"....Feedback: Dear IndiGo, It was such a beautiful experience with IndiGo, totally hassle free, excellent customer service at Mumbai & on arrival at Visakhapatnam. I would wish to single out Mr RSRKV Prasad, your station manager at Visakhapatnam was always smiling & helpful as ever. He is an asset to IndiGo. He & his colleagues are excellent in making passenger comfortable from start to finish. I did experience IndiGo staff helping out the needy with the wheel chair bound till exit & ensuring they are comfortable till they take their transport. I have to admit, they are class apart compared to other operators. Me being a frequent flier, have more reasons to fly IndiGo!! Cheap fare take last in my priority....service comes first...thats where IndiGo excels. Hope the same service continues...all the best. Mahesh Nayak ..."
"....Hi Neha, Thank you so much for the consideration and goodwill. Making IndiGo airlines our preferred choice for airline travel over the last few years has been simple. You guys have the best of aircrafts, prompt on time performance and kickass small eats on the planes packaged in handy tins that can be reused. The attention to detail with running the airlines is impeccable and definitely commendable. And then you guys go ahead and consider emergencies as emergencies and respect them, without many questions. Again, this just goes to reinstate why you guys are No. 1 on the most preferred airline in India. Thanks again Cheers and we're hoping to fly with you guys soon! Delnaaz & Mithun ..."
"....Hi, I am Rajeev handa and I am flying Kolkata-Raipur this morning on 6E-245. In fact, I happen to have left my mobile phone on the taxi and Mr Tanmoy Adak was extremely proactive and immediate in his response on assisting me trace the Driver and also lead me out of the main gate. I am thankful to Tanmoy and also appreciate Indigo, for all the assistance, on this matter. Best Regards Rajeev handa ..."
"....Hello sir, I wanted to appreciate three people from the Ground staff in your airline. I had lost my wallet before boarding my flight from Delhi to Pune. I had lost all hope to retrieve it back but these extremely efficient people in your company tried everything on the earth to find it and send to me. I have never been so happy for getting something as important as my wallet safely with everything in place. Those people are TANUSHREE SENGUPTA from Delhi. AMIT and POOJA from Pune ground staff. They are the best assets your company can have in terms of going out of the way to help their customers. I will remember this for the rest of my life. Thanking you Vandana dahiya ..."
"....Hello Sir/Maam, My Self Mrs H. Gauswami travelled in your flight from Bangalore to Ahmedabad this week. I want to inform you that today I had really such a nice experience with the IndiGo. I was traveling second time by plane. As, I was at the Arrival hall of Ahmedabad Airport & I was waiting for IndiGo staff who can help me. At same time one of the IndiGo staff Mr. NIKUL PANCHAL (Emp. No.9829) who assisted me & helped me without demand. He came with me till the Arrival exit area & helped me with my luggage. He guided me very well regarding the check in process for my returned journey. I am very much happy with the service of IndiGo, especially for NIKUL PANCHAL. This appreciation for his motivation, so I would request please bring to on his notice. I will tell others to fly with IndiGo, they will feel like their own airlines. Yours faithfully, Mrs H. Gauswami ..."
"....Hello, I am writing this email as a note of appreciation for the exceptional service provided by Ram Pratap Tiwari last week, i.e. 17th March 2014. My Mother and four other ladies all above 60 years came to Mount Abu and missed the IndiGo Flight bound to Hyderabad from Ahmedabad. Ram Pratap exhibited exceptional customer service and went beyond his job responsibility and helped the ladies to arrange a booking for next day and dropped them in the nearest Brahmakumari Ashram, and also ensured they boarded the flight next day and informed the same to me. I must say that the humble and prompt support extended by him was appreciable. He helped me to find a suitable flight next day and continuously kept in contact with me to inform about the ladies safety. He was very polite and helpful throughout the situation. You should certainly feel proud of such resources, who can bring in goodwill for the company. Once again thank you for the good service and I wish the company a lot of success. Regards, Vijayanand Sanganaboina ..."
"...."Feedback: Dear INGIGO, this is a feedback letter from me (S.Sauresh). I am a frequent flyer in IndiGo. Recently I along with my daughter happen to travel from Mumbai to Visakhapatnam via Hyderabad on IndiGo flight 6E 248 on 19 Mar 14. I inadvertently misplaced my Sony Digital Camera during the transit and I was not aware exactly where I lost the item. I immediately lodged a written complaint on arrival at Visakhapatnam. Mr.Vaddi Duraga Mallik an IndiGo staff at Visakhapatnam took stock of the situation and assured me of full cooperation. But I lost complete hope of getting my camera back. The next day Mr.Vaddi Duraga Mallik has called me and told me that my camera has been retrieved, and said that the item is at Mumbai Airport. This made me a great surprise. He also explained me what to do next. He asked me few documents and very next day I had the lost camera in my possession. I later learned that he (Mr. V.D. Mallik) had contacted Hyderabad and Mumbai airport staff and authorities in retrieving the camera back to Visakhapatnam. MR.VADDI DURAGA MALLIK OF INDIGO STAFF AT VISAKHAPATNAM HAS DONE A HIGHLY APPRECIABLE JOB AND SHOWN COMMENDABLE AND PRAISEWORTHY TO HIS PROFESSION. WELL DONE BRAVO. REGARDS, SAURESH ..."
"...."I would like to thank profusely the ground staff at Jammu and Delhi Airports as well as the in-flight team of 6E-551 of 23-March-14 for taking excellent care of my aged Parents. Regards Kanval Tikku ..."
"...."I write to compliment Ms. Gupta for her leadership and care for passenger on seat 21A. The lady passenger suddenly got sick and Ms. Gupta and her team did all they could do to attend to her and help her recover. At one stage, she looked rather serious and there was talk of diverting the plane to Ahmedabad. But thanks to Ms. Gupta and her team, it was a delight to see the passenger walk on her own when the plane landed in Delhi. I salute Ms Gupta - true service champion and a natural leader. Best wishes Arvind Singh ..."
"...."Hi there, Just wanted to express my deep gratitude to Devesh (mobile number 98926 88549) front desk customer service manager at Bombay domestic airport I had the good fortune to have him look after my problem about 2 weeks ago while catching a Bom-Goa flight. His whole attitude was entirely helpful, understanding and concerned. He looked after the issue I had and provided quick solutions in a clear matter of fact manner. 3 days later on my return to Bombay airport, he ensured that I received what was given to him for safe-keeping without having to undergo any hassles or needless run-around...totally unexpected and completely delightful! He went out of his way and in todays cut and dried world, this empathy and desire to help is not common... Theres a clear reason why you guys at Indigo are going from strength to strength and I wish you all the very best! Your people imbue your winning proposition of customer service and do it consistently. Great going Devesh and thank you once again! Best regards, Shabnam ..."
"...."Dear Merwyn, I wanted to take this opportunity to write about my experience with Merwyn. Since its related to my mom so I was bit tensed as how she can travel alone but Merwyn helped me in finding solution for me. I always got prompt response from him whenever I have issues. Thank you for taking the time to talk with me today. I sincerely appreciate the time you spent reviewing my issue and also providing solutions to them. Again, thank you so much for your help. I greatly appreciate the assistance you have provided me. With Best Regards Madhulika Satalkar ..."
"...."Sub: Letter of Commendation--?Mr Parth Rawal (10184) I flew Mumbai - Ahmedabad on your Indigo flight 6E 433 on 24th March, Monday. I received excellent service at the time of boarding! On landing I left one cabin baggage in the flight. On my way to home I got a phone call from Mr Parth Rawal (10184) from your ground staff who informed me I had left one bag in the flight. I decided to let it go since it had only some papers. However, he took down my address and offered to deliver it to me which he did the next day. I am extremely impressed by the courtesy, service and initiative taken by Mr Rawal which is why this email. I am a frequent flyer with IndiGo but the service this time was exemplary. I look forward to flying with IndiGo again and thank you for the service rendered by Mr Rawal which is truly commendable. All in all the entire experience was extremely pleasant and left a smile on my face Keep it up! CA. Aniket Talati ..."
"...."Subject:-Great Assistance at Airport Good Day, I, Mrs. Meenkashi Priyadashini would like to express my heartfelt thanks for the courteous & professional assistance extended by Indigo ground staff at Patna airport. My daughter Waageeshaa Prakash travelled by IndiGo flight 6E191, PATNA-DELHI. My daughter who is just 12years was travelling alone from Patna hence was a matter of great anxiety for me as a mother. My parents went there to drop her and were met by your ground staff Mr.Shashi. The way he assisted them and my daughter was very professional as well as that much needed human touch to the service. We are very impressed and really appreciate the way he conducted himself while on duty. This has reinforced my faith in your esteemed airlines and made me your loyal customer for any further domestic travel. I would further recommend Indigo to my friends & relatives too. People like Mr Shashi Kant are much needed in such services where a difference is made to the reputation of a company by demonstrating professional as well as emotional customer service. God bless him and my best wishes to IndiGo. Best regards Meenakshi Priyadashini ." ..."
"...."Hi Sir/Ma'am, This gives me an immense pleasure to write this email to appreciate the IndiGo staff at Coimbatore airport. They have been really very helpful and cooperative in resolving customer's problems, since I experienced it when I had to travel to Delhi in emergency, they helped me in all the possible ways to get me ticket from some other airlines and solved my problem. This actually being customer centric and not just only to make business. That was really touching and just wanted to convey my thanks to all. Regards Varun Gupta ." ..."
"...."Hi, I wanted to send in a word of appreciation for your Customer Service Executive - K.U.Suresh who has truly lived up to the meaning of being customer centric. On Friday, Feb 28th, I got stuck in an unreal and unexpected traffic jam on my way to airport from Gurgaon and had a 7.30pm flight to Bangalore to catch. The chances of me making were unlikely due to the crazy rush, I called in at the IndiGo toll free number and got connected to Suresh who was a true saviour for me. Not only did he give me a patient listening ear but tried understand and analyse the situation I was in and my state of mind which was very nervous as the chances of missing the flight were high and I had to get to Bangalore. Suresh offered me the last flight out to Bangalore if I was to miss this one and I requested him if he could stay on the phone so I could keep him posted on the status of my journey to the airport. I finally managed to reach 45 minutes before the counter closed and was able to board the 7.30 PM flight. Suresh was extremely helpful, supportive and comforted a nervous customer and has made IndiGo Airlines proud by behaving so very courteously. Thanks much! Best, Nami Luthra ." ..."
"...." Feedback: I am a frequent flier, and have travelled in the best airlines around the World. In the recent years one has experienced an artificial approach and a lack of connect between airline staff with passengers. However, in a recent flight from Delhi to Srinagar on 31 Mar 2014, by IndiGo (6E-551) I was in for an enriching, distinct, and a pleasant in-flight experience, while I observed the Cabin crew go about their task with inquisitive detail. It was pleasure to see a highly proficient and competent in flight manager Ms Neha Rajput, display highest standards of professionalism and devotion to duty. I wish to highlight exceptional commitment exhibited by Ms Neha Rajput and place on record, the proficient handling of her team and serving passengers with utmost sincerity. It is praiseworthy and reflective of a highly competent personality that merits recognition. I recommend Indigo recognizes the exemplary professionalism and unmatched commitment to duty, which will be a source of inspiration for others to follow. Thanks. Col Mukul Dobhal ." ..."
"...." Feedback: First of all, I am extremely sorry for giving late feedback. While coming back to Kolkata from New Delhi on 04 Feb 2014, I fall sick inside the aircraft before landing in Kolkata. Cabin crews and other support staff were extremely helpful and extended all possible attention to me to make me feel better and comfortable inside the aircraft. A BIG THANK YOU to ALL INDIGO staff members of that Flight# 6E 209 .It was an wonderful example of helpfulness of Indigo staff members under humanitarian ground. Once again thanking you to all staff members of that flight and sorry for late response. KEEP IT UP...... Regards, Raja Chowdhury ." ..."
"...." Dear Concern, I want to say a big thank you to one of your employee Mr. Ankit Awal (Delhi Airport) He was very kind to me when I was flying back to Kolkata. I want to appreciate him for his nice behaviour, politeness and domain knowledge. All the best Ankit. Thanks & Regards, Anurag Mathur ( AIII) ." ..."
"...." I, Md. Murtuza Jafri, travelled Varanasi- Delhi by IndiGo flight 6E-307 of 05 April 2014. I was badly stuck in traffic because of bad route condition and due to election campaigns. My flight's departure time was 6:30 PM. I was very worried for my flight. Fortunately I got in touch with one of your staff - Chetan Rai over telephone while I reached airport a bit late. At the front office of Indigo at airport, I met the same guy Mr Chetan Rai. He was so helpful to get my flight and he informed at the check in counter where I got boarding card and finally got my flight. I am a film producer and real estate developer. I can understand that one good staff can give good name and fame for any organization. I appreciate Mr. Chetan Rai's effort and good support of all employees at the check-in-counter due to which I reached Delhi where I had a lot of business commitments. I feel that proactive support that Indigo is giving to its customers is generating a lot of satisfaction and happiness because of which Indigo is one of the leading carriers in India. With regards and good wishes! Md. Murtuza Jafri. ." ..."
"...."I had a very good flying experience with IndiGo flight 6 E 257 to Bhubaneswar on April 1 with Captain Ashutosh Shekhar and Capt Rizvi in command. They briefed the journey quite clearly. The crew was particularly very courteous. At Bhubaneswar, it was the smoothest landing I experienced. I am really pleased with the journey and wanted to share it with U. Regards Ajay Singh ." ..."
"...." While on the morning flight 6E-372 from HYD - AMD on 9 April my card wallet slipped out of my pocket and fell on the seat. I disembarked without being aware of it. I realized this only around 4 PM when I was in office. I checked out the obvious places and found nothing. The only other possibility was that I had lost it either at the HYD airport security lounge or in the aircraft itself. While I was working out who to contact in Indigo, I get a call on my cell from an unknown number around 5 PM. The lady at the other end first confirmed my identity and then introduced herself. She then asked me whether I had lost anything that day. I said I had, and she asked me to describe precisely what I had lost. I did so and she was satisfied. She asked me to call at the Indigo ticketing counter at the airport and collect the item. Yesterday, I called at the Indigo counter at around 1 PM, and she was right there waiting for me with my wallet in her hand. She handed it over and asked me to sign a simple receipt which I did. The lady is Ms. Garg, Executive - Security with your organization at Ahmadabad. She was very efficient and did everything right as per protocol. She has done me sterling service, and saved me a load of hassle, and substantial potential loss. You see, the wallet contained a photo ID and various bank cards. I record my deepest appreciation and gratitude for the help she gave me. She is an asset to your organization, and I wish her a very successful and rewarding career and life. If possible, please give her a copy of this feedback. I also express my gratitude to the security official [whose name, unfortunately, I do not know] who retrieved the wallet from the aircraft and passed it on to Ms. Garg for onward delivery to me. Yours - Ashok ." ..."
".... To Customer Relations, Indigo Airlines India I would like to thank Mr Kunal Sharma of your Lost & Found dept. in Mumbai and commend him for his honesty and dedication. I had travelled on your IndiGo flight from Jaipur to Mumbai on April 2 2014. On arrival at Mumbai I left my travel document pouch on the aircraft in the seat pocket. The pouch held my USA passport and my PIO card and money both in Rupees and US Dollars. I did not realize my loss until I reached my place of stay in Mumbai ( my brothers residence). As it would be my sheer luck at the same time I noted my loss, my brother called that a Mr Kunal Sharma from Indigo had just called him notifying him that Mr Sharma had found my pouch and it could be collected from IndiGo Lost & Found counter. The pouch was returned to me and I am very pleased to say all the contents were intact. Mr. Kunal Sharma, is indeed a man of great honesty, perseverance, and dedication . Indigo has a great asset in such a person. Again please forward my sincere thanks and best wishes for his future to Mr Kunal Sharma. Ravi Raj Singh ." ..."
"...." Dear Ms. Neha Rohilla, Thank you for your call and the subsequent email. I appreciate the fact that you have made further inquiries to ascertain the damage. It does help to know that you as well as your organization have made a sincere attempt to understand the situation in its entirety. Regards, Archana ." ..."
"...."Hello, I travelled with my parents on 6E 434 from Kolkata to Bangalore today afternoon. I checked in 4 pieces of luggage but forgot to pick one up. Your associate Rashmi was extremely quick to spot my luggage that was left behind. She contacted my wife in Kolkata immediately and I was relayed the information about the bag before I left the airport. As the security did not let me in, Rashmi ensured that the bag was delivered outside within 5 minutes. I am writing this mail to appreciate the quick and speedy service provide by your associate Rashmi in Bangalore Warm Rgds Karthik ." ..."
"...." To: Customer Relations and senior management team at IndiGo Dear Customer Relations team, I would like to place on records my true appreciation and thanks note for one of your staff members at Hyderabad Airport (IndiGo office at Shamshabad, Hyderabad, Airport). I am a regular traveller with Indigo Airlines and was on a HYD-DEL flight (6E 306) on Friday (April 11, 2014) i.e., yesterday. What happened, as my tragic story unfolds below: While doing Security check in, I suddenly realized that I dont have my mobile (Apple iPhone) with me, and I had left it in the MERU cab I travelled in to Airport. I felt blank and didnt know what to do as my mobile was a critical office and personal tool, without which I felt totally lost. With blank mind, I rushed to Indigo office and narrated my story to the lady at the Indigo counter (office), and this is where I suddenly felt at home and ease, with her calmness and smooth handling of my situation, even though it had none of her biz. She calmed me down, offered water, and made me use her phone (personal mobile, I guess) for making all calls to my colleagues (which ever numbers I could remember), while I did that, she also found out alternative flights in case I get delayed in retrieving my phone. She made useful suggestions to me which helped me track down the cab driver and made me track the phone down ultimately as I used her phone to receive calls back. Within 15-20 minutes, I had my lost mobile back with me, which was unbelievable to me. These 20 minutes of help, which she provided, I am going to remember for long, as it was purely owing to her handling of my situation (even though it was not her responsibility to do so) that I got my phone back. I have lot of admiration for this Indigo staff member and I truly thank and also appreciate her for all help and above all the positive attitude which she displayed which helped me in the above distress situation (for me). Her name is: Poonam Sharma, at Indigo Ofiice (Shamshabad Hyderabad Airport). Thank you very Poonam whole heartedly. Wish you all the best in life! Best regards Sudhir Singh ." ..."
"...." A very heartfelt and sincere thank you to the inflight crew of 6E-264! The courteous and efficient crew of 6E-264 on 11 April made my travel with my infant daughter very pleasant and comfortable. Thank you. Regards, Thanmai Papagari ." ..."
"...." Feedback: Let me tell u that it's indeed a feeling of great security and joy whenever I send the senior Citizens of my family by IndiGo. It is the most senior citizen friendly airlines in our country and I would trust no other airline with my senior citizens. My father was so well taken care of when he flew alone today by 6E 381 from Goa to Hyderabad. He was well taken care of by the attendant who dropped him right up to the cabin as per the request placed by me. Even after alighting in Hyderabad, the attendant helped him to get his luggage and dropped him out in the hands of those who had come to collect him. My father will once again be taking an Indigo from Hyderabad to Mumbai next month and I am positive that Indigo will not let him down. Thank you for your wonderful services. Looking forward to more journeys by your airlines! Regards, Rama Sampath ." ..."
"...." Feedback: I would like to record my appreciation for the ground staff who located my wallet which was inadvertently left in flight 6E285 on 6th April from Delhi to Chennai. I was promptly called and my wallet intact with every penny in it was returned. Unprecedented. Service par excellent!! Thank you Indigo, you have been a life saver. It is not about the money but the time and hassle of replacing all the cards, driving licence, PAN card etc. Thank you again. Regards, Amarjit Singh Bedi ." ..."
"...." Hi, I would like to make a special mention of the Leading Lady of Flight # 6E 349 which departed from BLR 1620 IST on Sunday, 13th April, 2014. Louise was the mainstay of this flight as she calmly managed the situation all through this flight. It was a packed to the brim flight. There was no space in the overhead luggage compartments. She had at least half a dozen senior citizens on board. There was enough and more turbulence experienced midway during the flight. But despite all these challenges she stood out as bedrock of support and calm. The poise and dignity with which she conducted herself was impeccable. Kudos to IndiGo for hiring and grooming staff like her! It is people like her that make flying with IndiGo a pleasure! Roomi Daroowala ." ..."
"...." Hi, This is regarding the excellent service provided by Nitish for getting my lost bracelet back into my hands. This incident happened last week on Delhi Airport and Nitish helped me a lot in identification and following up with Delhi Airport officials in order to get my lost gold bracelet. Throughout the process he was extremely polite and understood my concern very thoroughly which I never expected. I have lost the hope of getting it back but due to Nitishs coordination and dedication, he made that possible. Really want to appreciate Indigo Airline Staff and special thanks to Nitish for the wonderful job. It will be great if this feedback can be passed on to Nitishs higher management .The service provided by Nitish exceeded my expectation. Well Done!!! Thanks & Regards, Alpi Jain ." ..."
"...." Feedback: Hi, my name is Ajay t vettackal. I live in Brazil. I had travelled to India with my wife in March. We travelled by your flight, dated 09/03/2014, flight 6E-244 Mumbai to Cochin, on alighting at cochin airport I forgot my hand bag on the flight which contained money in dollars and rupees and above all our travel documents and Id`s, the whole thing was returned to us without a single thing missing, your ground staff located us and handed over it to us. I would like to thank your people at Cochin airport for the wonderful act of honesty and work ethics which is rare. They really made me proud as an Indian in front of my Brazilian wife (for her this can never happen in Brazil). But I am really ashamed of myself in telling that I dont remember the names of the your security man who went on board and found my bag and the other guy who handed over it to me . If you can pls let me know their names and contact I would be really grateful to you, I have to thank them personally. I would also like to take this opportunity and thank the administration at IndiGo for having cultivated such an ambience of work, Congratulations! Regards, Ajay Thankappan Vettackal ." ..."
"...." Hi IndiGo, I was travelling from Bangalore to Bhubaneswar on flight 6E 266 on 15th April from Bangalore to Bhubaneswar. I was travelling with a broken leg and staff took ultimate care on mine. I was escorted by a guy from the airport gate to the plane and I had to do nothing. He helped me with all the formalities and escorted me till the plane keeping my leg secured. Till Hyderabad my journey was little difficult but after discussing my problem with the cabin crew they really made my journey comfortable. The lady named Vasundhara (one of your crew member) made arrangements so that I could stretch my leg which was very important. Thanks to her my journey from Hyderabad to Bhubaneswar was very comfortable. I was given the special attention by all of your cabin crew, the ground staff at Bangalore and Bhubaneswar and I am really happy for the same. Please recognise these people who give you happy and delighted passengers like me. Thank you IndiGo! Thank You For the good service. Akash Mitra ." ..."
"...." Feedback: I have just one word to describe your in-flight services - Brilliant. Totally amazed at how you guys get it right each time, every time. Never a dull moment when I fly with you all! Must compliment your team & leaders who can set such standards and maintain them! Hats off! Keep it going.....Thanks. Regards, Nikhil ." ..."
"...." Hi there Recently I was there in Hyderabad Airport with my wife and 15 months old daughter. We had lot of luggage and my daughter to handle. Mr. Amrit Roy one of your IndiGo airline staff immediately anticipated my requirements and helped me throughout which made my life easy and as a result we very comfortably boarded the flight. Anticipatory service from his end was worth appreciating. You have a great asset in your organisation and I wish him all the best. We always select your airline because it is always on time and now I have one more reason to select your airline "Great Service". Kind regards Soumyo ." ..."
"...." Feedback: Hello, on the outbound Kolkata-Delhi sector on 11th April-14, I encountered a very pleasant and rich experience. In spite that it was probably the last sector of the day for the cabin crew and yet they were very active and charged. The lead attendant Ms Swati, was extremely courteous and proper, while we ordered the cakes and coffee, she informed and enquired that the cakes contain eggs and that the coffee contains sugar and are we comfortable it. She offered me and my wife a glass of water without us requesting or asking for it, this itself is a extremely touching gesture steeped in Indian culture and very high degree of personal upbringing, values and professional acumen. It was a sea change from what one generally encounters all around at present. I would like to commend the lady for her understanding of the basic requirements and for living the values, I thank IndiGo for choosing the right people and also defining the service correctly. IndiGo would do well to appreciate and grow more such employees. Regards, Debjyoti Gangopadhyaya ." ..."
"...." Dear Ms Prativa At the outset, I thank you very much for your reply. I am really thankful to you for assuring that necessary assistance will be given. Hereafter, I have no other alternative but to include WHOLE INDIGO TEAM in my thanksgiving list. Wish you very very well and keep IndiGo on the top of the ladder. Best Warm Regards Amit Ghosh ." ..."
"...." Respected Sir/Madam, Warm Greeting !!! My Name is S. Ezhil Kumaran currently working with Citibank... I have called your customer service for the flight ticket booking for my parents as on 20/04/2014. The call was answered by Mr: Sahil Anand, am very happy with his service, he was really.. Very patient... happy to help/serve Very energetic on the call Shared all correct information I was speaking with this gentleman for more than 30 minutes. Person like Mr: Sahil Anand is the assert your the company. Thanks for your service. With Regards, S.Ezhil Kumaran ." ..."
"...."Dear Friend, Today, I had a very pleasant experience in my trip from Bangalore Airport to Hyderabad by IndiGo 6E 356, I would like to complement the commanding pilot and place my appreciation on record. Unfortunately, I forgot the name of the commanding pilot. The landing of the flight at Hyderabad was very smooth, excellent and possibly one of the few best ever I have experienced including the international ones. Apart from this, before commencement of takeoff at Bangalore, the pilot made a personal appearance at the door of cockpit and made a polite announcement about the flight details showing a good attitude and paying high level of communication attention to the passengers. As a person, who strives and promotes excellence in work culture I would be insensitive if I fail to put this good experience on record and complement the pilot. Kindly place commendation and appreciation on the pilot and consider this letter as a testimony in favour of the pilot while taking the credentials of your staff for rewarding the best of them for performance. Prof. R.V. Raja Kumar ." ..."
"...." Hi, I wish to appreciate the Leading Lady, Ms. Sandhya Bhandhari in Flight 6E -167 from Delhi to Mumbai which departed today at 7 30 AM. She was very considerate and made me feel extremely comfortable. This I feel is a perfect example of customer delight. Wish to fly with Indigo again and recommend it to all my friends too. Warm Regards Aditya Chawla ." ..."
"...." Hello, I would like to share a recent incident which delighted me immensely. I travelled from Delhi to Mumbai on Flight 6E-167 on 15/04/2014. I was carrying my BlackBerry Playbook 32GB with me on the flight and used it while flying. However, while we were deplaning at Mumbai, I forgot to carry it with me and left it in the front seat pocket. Since, I had a few meetings scheduled during the day, I didnt realize that I had forgotten the Playbook on the flight itself. I realized this only the next day and immediately called up the IndiGo Customer care no. The executive was courteous enough to listen to me patiently and registered my complaint. I had lost all hopes of getting my Playbook back. However, I was scheduled to return back to Delhi via IndiGo Flight 6E 186 on 18/4/2014. While I was on my way to Mumbai Airport, I received a call from IndiGo Customer care, informing me that my Playbook had been found and was available at Mumbai Airport, Lost & Found. This news brought smiles on my face. The same was returned to me by Kunal Sharma, at the Airport Departure terminal in good condition. This was indeed a nice gesture on part of IndiGo and I am extremely happy to receive my item back. I would certainly recommend IndiGo Airlines to all my friends and family in future. Keep up the good work. J Regards, Vijay K Koul ." ..."
"...." Sir, With full satisfaction and gratitude, I would like to express that I travelled by IndiGo Airlines 6E-515 on 21.04.2014 from Delhi to Kochi. It was the first time, I travelled by IndiGo. Ms Manju Diwan, staff of IndiGo helped me a lot. She did my check-in process, prepared my boarding pass, took me to the respective boarding gate and helped me to board the flight. I express my full gratitude to Ms Manju Diwan, IndiGo Staff for making my journey pleasant and satisfactory. I am fully satisfied with IndiGo Airlines in view of the excellent staff like Ms Manju Diwan. This is in appreciation of Ms Manju Diwan, A IndiGo Staff. Regards, Parvin ." ..."
"...." Hello! This is to share that I received excellent support from Ankit Awal at the IndiGo check in counter at Delhi airport. He was very helpful and super polite and made me feel happy to have chosen IndiGo. Keep up the good work! Shubhra Bhattacharya. Flight 189. ." ..."
"...." Feedback: I had stopped traveling with airlines other than Air India due to some experiences with a low cost domestic flyer, but due to unavailability of an AI flight, I booked an IndiGo tkt. My bad luck that my daughter (travelling with me) fell sick on the way to the airport. But Im really thankful to Zenobia (I hope I have got her name right) and her team who helped me by not just ensuring that my baby is fine but also escorting me (and picking my luggage) to the flight. Thanks a ton for being such a lovely support Zenobia, much appreciated. Thanks IndiGo for keeping humanity at a higher pedestal than just corporate ideology. My heart felt appreciation to her. No amount of thanks can equal the concern shown by her. Thanks a million. Take care and God Bless Regards, Deepa ." ..."
"...." I flew with IndiGo yesterday, 22nd of April, from Mumbai to Bangalore on 6E 415. I was not expecting much, this being a low cost carrier, and me being a Jet Airways loyalist (I flew Jet on 12th and 21st April). I came on board the flight, and was given a warm welcome by the cabin crew (Different than the fake smiles one usually gets). The aircraft was very clean (I also flew Go Air on 21st and the cabin couldn't be shabbier). I was talking to the crew and I got the feeling that they actually loved their jobs, they loved flying. They didn't talk to me because they were obligated to. I could feel the warmth when I was talking to them. They even went out of their way to help me get the IndiGo bags that you guys sell on board. The cabin crew worth mentioning was Afreen and Jaspreet. End of the flight, I also got to see the cockpit (being an wannabe pilot, this was awesome). Lastly, my bag was the first one to arrive at the belt (even as I didn't ask for priority). All these experiences only made sure that I will look for IndiGo as one of the top options when I am flying domestic next. Ankit ." ..."
"...." Dear Sir, This is in context to the recent travels undertaken by my wife, post her surgery (Knee Replacement) in the Army Hospital R&R, Delhi Cantt. The Flight details are appended below: 23rd March, 2014 -Hyderabad - Delhi 16th April, 2014 -Delhi - Patna 20th April, 2014 -Patna - Delhi I wish to place on record the exceptional services provided by the Staff of IndiGo at all the places - Delhi, Hyderabad & Patna. The personal care and attention by one and all of IndiGo was of a kind Second to none in the World! The Senior Managers / Executives, who really go out of their way to accommodate us, always and every time, (since the last 3-4 years) - some of the names are appended below: Delhi / Gurgaon - Mr Aditya Pathania, Mr Hawa Singh, Mr Rohit, Mr Shahnawaz Hyderabad - Mr Sharif Patna - Mr Bablu Z Jatti My wife and I sincerely express our gratitude and convey our thanks to IndiGo for everything. We look forward to the continued support. Thank you ever so much! With warm personal regards, Air Commodore Naseem Akhtar, IAF ." ..."
"....Feedback: Hello there! I recently flew your airline to get back home after a short holiday in Hyderabad. Being in a rush to get to the airport, I didn't get a chance to grab a bite and was waiting for the in-flight service to begin from the time I boarded the flight (6E 26 service from Hyderabad to Dubai on the 22nd of March). Unfortunately for me, after placing my order I was told the currency accepted on board was only dollars or dirhams and not INR. Embarrassed, I told the crew I lost my wallet a couple of days ago and with that, all my international currency as well as cards. Without any hesitation, Ms Mitali quickly offered me a crew sandwich which I happily accepted. I have always preferred flying your airline as I love the service levels and everything your brand represents (love the branding). However, this small but very sweet and kind gesture by Mitali has left me mighty impressed with your airline and has bought you a loyal customer for life. Thank you for making my flight back home a pleasant one and I look forward to flying with you guys soon! Regards Sireesh Reddy ..."
"...." Hello, would like to extend thanks for your airline and a great host who took care of us while boarding, I guess her name was chitra sharma on Delhi airport going to Srinagar.. Indeed she was excellent and very helpful. We are from Mumbai and didnt knew anything.. We were tired of train trip from Mumbai to Delhi. She really made us smile and felt so taken care, you must acknowledge such staff and motivate others and boost others energy. Once again thank you for such a great airlines and great staff.. Keep up the good work, by the way live in Saudi Arabia and i work there.. For sure will promote u all on my entire social media page due to such a helpful staff... Good luck... We are 14 in a group and our flight is at 2.55 PM and also we will return back with ur airlines Delhi to Srinagar and back to Delhi. Thank you & Regard's Adil T. Bubere ." ..."
"...." Hi, This is to bring to your kind notice that I was stuck at the Hyderabad Airport on April 20, 2014 on my hopping flight from Goa To Delhi. An incident wherein I could not show my ID Proof for issuance of new boarding pass to the next flight for New Delhi wherein my wallet got stuck in the pocket as the Zip of my trousers got locked. I was stranded for 15 minutes in trying to fix the Zip at the airport and then the Officer In charge at the Customer services for IndiGo Mr. Sandeep Acharya came to my rescue wherein he not only tried to unlock my Zip in order to retrieve my wallet but failed as it was locked badly. He then ensured to bring the scissors at the AIRPORT with due permissions from the CISF and assisted me to cut the Zip and prevented me from further trouble. He not only took care of my luggage but ensured to be with me at the Pack airport of HYD for close to an hour failing which it would have been impossible for me to reach Delhi and then further to my House. I then realised how a person feels without cash/Cards at an unknown territory. A great help from Mr. Sandeep Acharya ensured that i reached my hometown safely. Thank you Sandeep for the great help!! Kudos to the IndiGo Staff for inheriting great qualities of Customer Services!! Thanks & Regards Shitij Malhotra ." ..."
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