Sudhir Singh, 12-04-2014..Acknowledgment & Appreciation (IndiGo Staff member- Poonam Sharma)
"...." To: Customer Relations and senior management team at IndiGo Dear Customer Relations team, I would like to place on records my true appreciation and thanks note for one of your staff members at Hyderabad Airport (IndiGo office at Shamshabad, Hyderabad, Airport). I am a regular traveller with Indigo Airlines and was on a HYD-DEL flight (6E 306) on Friday (April 11, 2014) i.e., yesterday. What happened, as my tragic story unfolds below: While doing Security check in, I suddenly realized that I dont have my mobile (Apple iPhone) with me, and I had left it in the MERU cab I travelled in to Airport. I felt blank and didnt know what to do as my mobile was a critical office and personal tool, without which I felt totally lost. With blank mind, I rushed to Indigo office and narrated my story to the lady at the Indigo counter (office), and this is where I suddenly felt at home and ease, with her calmness and smooth handling of my situation, even though it had none of her biz. She calmed me down, offered water, and made me use her phone (personal mobile, I guess) for making all calls to my colleagues (which ever numbers I could remember), while I did that, she also found out alternative flights in case I get delayed in retrieving my phone. She made useful suggestions to me which helped me track down the cab driver and made me track the phone down ultimately as I used her phone to receive calls back. Within 15-20 minutes, I had my lost mobile back with me, which was unbelievable to me. These 20 minutes of help, which she provided, I am going to remember for long, as it was purely owing to her handling of my situation (even though it was not her responsibility to do so) that I got my phone back. I have lot of admiration for this Indigo staff member and I truly thank and also appreciate her for all help and above all the positive attitude which she displayed which helped me in the above distress situation (for me). Her name is: Poonam Sharma, at Indigo Ofiice (Shamshabad Hyderabad Airport). Thank you very Poonam whole heartedly. Wish you all the best in life! Best regards Sudhir Singh ." ..."