".... Hi! We were at Kolkata airport on 30 January to board flight 6E 345 to Bangalore. I would like to specifically mention that Ms. Sreyoshi Chowdury was at the check-in desk at that time. She was extremely courteous and helped us check-in in no time and gave a hassle free start to our day. We admire the professionalism of IndiGo and its staff. Regards, Achyuthan R . ..."

".... Respected Maam, Thanks for your Quick response. All 6E Team, whether (payment dept. or call centre or group desk or a/c dept. or other dept.) are well professional and good in nature. I really prefer to sell 6E, because of the supportive behaviour from the IndiGo sales team, whether from the Gurgaon or our local sales person. The cooperation from Mr Ameen is really amazing and praise worthy, whenever I called him for any support, he always provide his best support. I once again thank you for you quick response and valuable support. Hope for the same support in future. Regards Irfan . ..."

".... I had a fracture in my leg. The way your staff helped me, I almost felt like I am a VIP...: D...I will always fly IndiGo. Aditya . ..."

".... Feedback: I am happy to have met Mr. CHRISTOPHER D'SOUZA at the Kolkata airport on the 29th of January.2014. He was very helpful, accommodating, patient and graceful. I appreciate his dealing with us as my sister was also travelling with me. Found him to be an asset for IndiGo. God bless him and give him success in life. I myself am the Director of a small private hospital and thus understand fully well what customer relationship means. All my best wishes! Regards, Manjula Sinha . ..."

".... Feedback: Dear IndiGo Customer Service Officials: I hope you will share this e-mail with your officials and also with your staff who helped me recently in my travel. Please acknowledge this e-mail. You are normally used to get brickbats from your irate customers. This will be a welcome change for you. On February 2, Sunday, I flew from Coimbatore to Mumbai on the 2:00 PM flight (6E-294). I was bringing with me my 90--year old mother who could barely walk even with the help of the walker; These are the highlights of my flight experience: 1.The ground staff of Coimbatore were very courteous and professional in understanding my problems in bringing my 90-year old amma with me. They post-haste provided wheel chair assistance for me from the time my amma got off the taxi drop-off point. 2. In particular, Mr. Vimalesh, the young man who wheeled my amma right up to the plane, was so courteous and professional that he simply refused my small Thank-You gift to him. He refused it even when I asked my amma to give it to him. He told my mother, "My Patti (grandmother in Tamil) is also ninety year old, and when I see you, I remember her." I almost cried. 3. The cabin crew in the flight, the sharp, smart, young women, were also very professional and courteous to my problems in taking my mom in the flight. 4. I kept my mom in diapers just in case, to avoid any "accidents,". Fortunately she was OK. When I took my mom into the plane's toilet -- I went into the toilet with my mom -- to help her, your cabin's flight attendants were very courteous in helping me. 5. The icing on the cake was that the flight was ON-TIME both at CJB and BOM. I was looking forward with trepidation long flight-delays. Overall, it was the most satisfying segment of my travel in India. This is perhaps the most professional flight service one can ever hope for anywhere. I say this after flying over a million miles in many parts of the world on many carriers. I would like you to share the contents of this e-mail with the ground staff at Coimbatore and the flight crew 6E-294 on Feb 2, and their supervisors. In particular, I would appreciate if you share this e-mail with Mr. Vimalesh at Coimbatore, the young man who was very professional in his job. Sincerely, Kollengode S Venkataraman, PhD . ..."

".... Dear Sir/Maam I am writing this mail to compliment your staff Mr. Manzar Ansari who received my call at the call centre and handled my booking. Mr. Ansari showed exceptional initiative and was extremely forthcoming in resolving an issue that was created by my own error. Instead of simply saying "...sorry... but I cannot help you..", Mr. Ansari took the initiative of looking for alternate ways to help me and while he persisted with his efforts he kept me duly informed of the progress, and was very kind to even apologise for the extra time it took him to resolve the issue. Mr. Ansari's conduct today has showcased how well IndiGo is able to motivate it's employees to go above and beyond their call of duty to serve the customers better each day. Congratulations on a job well done! Please keep up the good work! Best regards, Siddharth Bhardwaj . ..."

".... Special word of appreciation for your inflight Staff - Komel. I travelled by IndiGo Flight from Delhi to Hyderabad 7A.M. While the flight was as always on time, your Inflight Attendant offered us exceptional service. I work for a global Internet company which believes in earning the love of its customers, and I was delighted to see an Indian company striving for that. Thumps Up! Regards, Gaurav Jain . ..."

".... Dear Customer Relations, I Vrunda Pamani was travelling along with my mother of age 84 from Kolkata to Mumbai on 26.01.2014 by your flight 6E 326. Staying in Germany for since last 25 years I didnt even think in my wildest dreams that there exists an airline in India that provides world class customer service. I was really worried travelling with my old age mother until I reached the Kolkata Airport. Thanks to your Mr. Gurprit Singh Auluck who has really helped both of us in boarding the flight. He did all the things from arranging the wheel chair, getting the boarding passes, arranged the security check without having to stand in the long Q and later on helping in getting into the final departure. I could not stop myself from writing a word of appreciation for this wonderful experience. Keep up the good work. With a big Thanks Vrunda Pamani . ..."

".... To whosoever this May concern, I called in today your airline call centre seeking help. I was duly attended by call centre contact Mr. Karma Veer Singh. I really wanted to say thank you to Mr.Karam for his polite manners and guiding and resolving my issue. I am impressed with quality and knowledge of your staff including floor supervisor. I wish indigo all success and in all my future travel in India I will be flying only via Indigo Airlines. Thank you Mr.Karam Veer Singh for your assistance. Regards Sundar Mani . ..."

".... Feedback: I would like to thank call centre staff I contacted. They are really helpful, polite and professional as well. Much appreciated your all help and support. Even I am thankful to airport staff as well. They made my mum's journey easier and stress free. Keep it up INDIGO. You are doing great. Thanks. Archana . ..."

".... Feedback: I want to thank your staff at Raipur airport (esp. Mr. Sanjay) who helped me to get my luggage at priority as I had to rush back home on emergency. I wished to carry it in cabin but they assured me that it will be delivered soon. Thanks to them I did not have to wait at the luggage belt in Delhi and could reach home without any delay. Please convey my thanks to your staff at Raipur airport. Regards Mallika Mitra . ..."

".... Hi, I thought I should take a couple of minutes to pen down the exemplary service I received from all your staff and more particularly, one of your call center executives, Mr. Richard Joseph - on the morning of 31st January. I was travelling to Chandigarh with one of the competition airlines (I frankly never considered them competition) when after an hour of delay, we were told our flight is cancelled with no sight of the next flight. I then figure that there is an IndiGo flight to Chandigarh in a little under an hour and frantically call the call center since I can't make an online booking and I was in a different terminal from the IndiGo counter at the airport (and my luggage from the cancelled flight hasn't even come yet - you can imagine the timeline I was working with.) Mr. Richard Joseph promptly makes a booking for me telephonically and calls back so I can make the credit card payment - however for his bad luck (or mine), the IVR platform wasn't working so he couldn't complete the booking formalities. I literally begged him for a way out since I had to attend my best friend's wedding (and there was practically no way I could miss it). He was calm and composed, and extremely efficient and managed to book and share a PNR without any payment. He then told me I should rush to the IndiGo counter as quickly as possible (I had about 55 mins till flight time and I'm still in a different terminal) to make the payment if I had any chance of making it on the flight. I ran with all my life to the IndiGo terminal, made it about 50 mins before the flight - and the young lady at the counter made a credit card swipe as quickly as she could (of course, it helped that I was panting for dear life). I then ran again to the check-in counter inside the airport where the staff present there (unfortunately I do not recollect the names of the latter two since I was in such a rush) issued me a boarding pass as quickly as he could. By that point, I was just mind blown by the service. We're talking of not one or two, but THREE staff being the best they possibly could - I was amazed. Well my flight to Chandigarh eventually got diverted to Delhi from where I had to take a bus (I eventually missed all wedding celebrations sadly). But even at the Delhi Airport, everything was so well organized - the staff who guided us, the bus, and the snack arrangements. Even on the flight, the pilot constantly kept updating us on the weather conditions in Chandigarh (so we weren't left clueless and haggard which is the case with most other airlines). I never knew such service levels exist in the market. While I did miss the wedding, I didn't feel frustrated at the end of the day. Ultimately, it's the little things that count. (I can't blame IndiGo for bad weather in Chandigarh.) I've always been an IndiGo fan for many, many years now but this experience just topped it all, hence I thought I should pen it down. I would like to thank each and every one of the IndiGo staff I had the pleasure of interacting with that morning right from Mr. Richard Joseph at the call center, the lady at the counter (Terminal 1B - Mumbai), the staff at the check-in counter, the pilot and the air hostesses. It's rarely that these folks get appreciation for their outstanding service. Being from the service industry myself, I always believe that when the going's good no one complains. It's only when something is amiss or faulty do people bring the roof down. Hence I thought I should thank the people who rightfully deserve recognition. I commend you Team Indigo for the effort taken to train your people so ordinary customers like me are left mind blown and delighted. Regards, Dionne . ..."

".... Hi I travelled on Go IndiGo in January. I would like to thank Mr Mrinal Thakuria for the help he gave me. Due to an oversight on my part I had something in hand luggage that was not allowed, Mr Thakuria got my main bag that had been checked in back so I could put my item in there instead. The item was valuable to me and so I really appreciate all his help - arranging the finding of the bag - get it out and rescanning etc and I might add - my bag was the first one out in Delhi!! Thank you so much - I really appreciate it and will fly with you again. Anne Anne Martin . ..."

".... Feedback: My GREAT regards to Mr. Vinny Bajaj, Asst. Manager, Bangkok Suvarnabhumi Airport. I had inadvertently left my brand new DSLR camera in some remote cafe at the Suvarnabhumi Airport, Bangkok. I got in touch with Mr. Vinny for locating the same. He, upon knowing the importance of the camera for me, showed brilliant efforts to not only locate my camera; but also get it delivered safely to me at Kolkata. He was in contact with me almost 2-3 times a day and showed no hesitation in extending his help. This is a sheer example of Highest Level Customer Service, which I suppose is very prestigious for INDIGO. Such type of Service and Support as shown by Mr. Vinny would encourage me and my friends & relatives to travel more frequently with IndiGo. Again, I would like to thank Mr. Vinny and IndiGo to help me get my Camera back. Regards, Pramod Jaiswal . ..."

".... Dear Ms. Kiran, I am grateful for the hospitality extended to me today at Delhi Airport before taking off for Lucknow. Really I feel touched by your courteous gesture where you took great care of mine which will be unforgettable to me. Once again I express my gratitude for the courtesy extended to me. With best wishes, Arti Kothari . ..."

".... Dear Sirs, I had the pleasure of travelling by IndiGo flight 6e382 on 11 February 2014 from Chennai to Hyderabad. Due to unforeseen circumstances, I was delayed while reaching the Airport. In addition, the new locations for Arrivals and Departures caused confusion and more loss of precious time. I was at the counter just 10 minutes prior to departure, carrying 02 bags of luggage. During this time, your Traffic Staff were continuously in touch with me. They were courteous and quick in finding solutions. My bags were registered manually and the tags were handed over to me on the run. On arriving at the RGIA, while on the Aerobridge, I was given good advice. Accordingly, I approached the first counter which I saw near conveyor no.1. Once again, I was received with courtesy and reassurances that my baggage would be on the next flight 6e 315, and all the necessary enquiries and arrangements were made immediately by the Asst. Manager, Customer Relations, Hyderabad, Ms.Zenobia Hormusji, who even helped me collect my bags from the belt. I was very relieved to find my bags and that all their contents were safe and intact. I hereby record my sincere thanks and appreciation to all the concerned Staff, both at Chennai and at Hyderabad for their kindness, professionalism and sound judgment. Of course, I will prefer IndiGo to other Carriers from now onwards! With many thanks and all good wishes! Yours sincerely, Suresh. . ..."

".... Team, I would like to inform you that I have collected my jacket from the Chennai airport IndiGo office The value of the jacket from a monetary standpoint may not be great; however it certainly had a lot of sentimental value... I want to let the entire team know how much I appreciate this gesture from the Go-IndiGo team. I am marking the nodal and the appellate to get this as much attention as possible You would have seen complaints however this email should be considered one of the best appreciation to the team for the great customer experience the IndiGo team had provided A special mention to Sunanda, who was the man behind my delight and I am a business traveller from Cognizant and would certainly recommend IndiGo to all my colleagues and talk about this experience, if possible please reward this man. In the age of low cost air travel, customer service is one area thats not focused much however IndiGo team rocks... Thanks to Mr. Ghosh from Kolkata and the ground team in Chennai... Best Regards Bharath Sampath . ..."

".... Dear Aditya, I was flying Hyderabad to Mumbai on Sunday 16 Feb -- the 12.20 flight. There were a few 'stars' on board -- whom with their loud chatter and jokes did distract everyone. But, the cabin crew on board (sorry do not remember their names) were very particular about their routine. What prompts this mail is the ultra-care they took of a gentleman who was seated in front of me in 1 c. He was obviously not in good health -- and time and again they stopped to check on him. Pl commends the girls. -- Shraddha Jahagirdar-Saxena . ..."

".... I riyazat durrani, was travelling from Srinagar to Mumbai on 2nd February 2014 in the flight: 6E-559, on which I suffered high BP and continue nose bleeding. It was like hell for me as I was travelling alone. But then thanks to your cabin crew, and ground staff, their hospitality was like awesome, they were very helpful to me. I owe you big thanks, to u guyz, and want u to convey my vote of thanks to that cabin crew, and the ground staff, and also the staff on counter who were on duty that day. Thank you so much. Regards Riyazat durrani . ..."

".... Feedback: Dear all, My best wishes and greetings to IndiGo ground as well as air staff, I would like to share my experience with your airline, as I am a frequent traveller to Jammu , and Srinagar Route and whenever I travel to Delhi or some other destinations I always prefer your airline, it is always pleasure and comfort while travelling with you, Further I would like to specially congratulate and appreciate Jammu ground staffs and specially Mr. Tushar, He is always a best guide, helpful , responsible person at Jammu Airport, I am seeing that gentle man always ready to support to all the passengers , I would like to wish him Best of luck and my greetings to him, I once again congratulate whole IndiGo family for their comfortable and prompt service. Regards Vikas . ..."

"....Hi, Very Good experience travelling in IndiGo, Compare to Other Airways IndiGo is Best and Faster, saves time a lot. I Had great Experience while Shopping in IndiGo, the products available also were worthy. The Cabin crew members responded very well with a smile and the Maintenance Was good. The packages are also good and at reasonable prices. I prefer to travel in IndiGo and I suggest others also IndiGo. Rate per me 10/10. Truly IndiGo deserves it. Thanks, Avais. ..."

".... Hi IndiGo, This is with reference to the Flight 6E 313 from Delhi to Hyderabad on 19th February, 2014 at 12:20 hrs. I Rohit Khanna would like to bring into your notice that I was travelling to Hyderabad with my mother (Dr Nita Khanna). During the flight, my mother got unconscious and started puking in the flight. The situation was out of control that time, but The Cabin Crew, namely, Vina, Mobashira and two others were EXTREMELY HELPFUL and got the situation under control by helping us two. We would like to THANK the Cabin Crew present in that flight (6E 313 DELHI TO HYDERABAD). We are extremely obliged. Also, we request you that this message of appreciation should be conveyed to Vina , Mobashira and other two members of the cabin crew. Also, we would like to thank Apollo Emergency Clinic at Hyderabad Airport who took the charge of the situation and gave my mother proper Fist Aid. !!!!!! THANK YOU INDIGO...HUGS AND LOADZZZ OF LOVE...!!!!!! Thanks and Best Regards, Rohit Khanna . ..."

".... I Sanjay Puri son of Mr. B. L. Puri would like to take this opportunity to express my heartfelt gratitude to Mr. Zahid from IndiGo Airlines at the Hyderabad airport for the tremendous amount of help extended to me and our family members in helping us get our deceased father ( Mr. B. L. Puri ) to Mumbai. My father was scheduled to travel back to Mumbai from Hyderabad on 5th February 2014 via the 3.00 pm IndiGo flight. As he was about to check in, he suffered a massive heartache and collapsed on his wheel chair. Thanks to Mr. Zahids prompt help my dad was rushed to the hospital immediately but unfortunately he did not revive and passed away. We consider Mr. Zahid as Gods personal messenger sent to look after our dad at the Hyderabad airport when none of his family members were not around. It was Mr. Zahid who was with us from 2.30 PM TO 9.30 PM and looked after all the necessary formalities to help us bring our dad back to Mumbai for his last rites. It would have been impossible for us to get our dad back in 7 hours without the gods messenger Mr. Zahid. I must tell you all it is not companies who make people but it is people who make companies. So thank god, Mr. Zahid and IndiGo for helping me in making my dads last journey so smooth. Mr. Zahid is the person in our life whom I am sure is a god sent person on this earth for us. Regards Sanjay Puri . ..."

"....Sir/Ma'am, It gives me immense pleasure to recommend Mr. Surjeet Kumar for the professionalism and help he extended during my call to customer service. He was patient, courteous and very understanding of the complex problem that I presented to him in the call for the changes in my reservation. I sincerely wish that IndiGo operations will consider this feedback and recognize the efforts of Mr. Surjeet. Thanks and Regards, Puneet Poddar . ..."

"....Feedback: This is to appreciate Ms Suchita Salve posted at Mumbai ground staff who assisted in getting my I pad back which I left in plane in the morning. When I came back in the evening and discussed the issue with her, she promptly gave a call to their lost and found department in spite being busy. I am very happy to see dedicated and honest staff of your organization. You must be proud of them. DURGESH JHARBADE . ..."

"....Dear Customer Relations, I just wanted to take a moment to thank one of your 'first impression'/'first line' representative Kriti Bhola, and appreciate her help with my maiden flight on IndiGo. I am based out of Philadelphia, US and often visit India for business and personal purposes. Usually I fly Air India or Jet Airways as they are corporate approved airlines for our organization (Cognizant) in US. My colleagues in India speak highly of IndiGo so this time, I requested them to book me on IndiGo. And Kriti became my first ever interaction with the airline. Needless to say her professionalism, customer service orientation and ability to explain the nuisances between domestic travel regulations for someone who is very familiar (and partly spoiled by) with international regulation was just fantastic. I do want to take a moment to appreciate Kriti especially for her ability to take time to make my first interaction with IndiGo a very pleasing one. No wonder my colleagues based out of India speaks highly of your airline. Please feel free to contact me if you have any questions. I look forward to many more flights on IndiGo. Best, Asheesh Shukla ..."

"....Dear Customer Relations Manager, My name is Abhishek Dubey, I have flown on your airline on a few occasion and mostly pleased with your service on board and on ground as well. As always, your staffs are pleasant, helpful and technically sound. Just wanted give a special mention to Ms Pooja Dubey, who was helpful, patient, courteous and knowledgeable. She was able to work out various options which were beneficial for me during my travel. Thank you so much. Abhishek Dubey ..."

"....Travelled from Kolkata to Chennai on 2nd Feb with an infant. Excellent service :) - Jyoti Yadav. Regards, Vijita Bahety . ..."

".... To whom it may concern I find it a great pleasure to mention that in an event in recent past I really became very impressed and overwhelmed with the cordial and very professional attitude of IndiGo staff especially of Jammu, Kolkata and Agartala stations. To mention in brief, I went to Jammu to present my paper in Indian Science Congress 2014, organized by Jammu University, on 03.02.14. On my return (from Jammu to Kolkata via Delhi by IndiGo) I left my laptop at Jammu airport, at security point. One can understand the anxiety I was suffering from. However, after reaching Kolkata, I contacted IndiGo office. I must mention they behaved very nicely, registered the matter in a register book and assured me to do the needful. They also gave me a number of Jammu airport to contact. Later on I made a call on that number and a female voice responded. After hearing my problem, she also consoled me very nicely and assured me to look into the matter. I became bit relaxed and anxiety free. She also called me back to inform that she could locate my laptop and then asked me to do some needful formalities for sending it back to me. I became really impressed the way they handled the problem and I thanked her vividly. After few days, I got a call from Agartala Airport for collecting my laptop, definitely after producing some evidences. I thanked God, and decided to write to IndiGo for providing so nice service, because we always criticize for getting less service, bad behavior etc. Other side of the coin also does exist and it is not a biased coin - we should let people know it. I once again thank IndiGo and wish them very good future. Dr Samir K. Sil . ..."

".... To whom it may concern I find it a great pleasure to mention that in an event in recent past I really became very impressed and overwhelmed with the cordial and very professional attitude of IndiGo staff especially of Jammu, Kolkata and Agartala stations. To mention in brief, I went to Jammu to present my paper in Indian Science Congress 2014, organized by Jammu University, on 03.02.14. On my return (from Jammu to Kolkata via Delhi by IndiGo) I left my laptop at Jammu airport, at security point. One can understand the anxiety I was suffering from. However, after reaching Kolkata, I contacted IndiGo office. I must mention they behaved very nicely, registered the matter in a register book and assured me to do the needful. They also gave me a number of Jammu airport to contact. Later on I made a call on that number and a female voice responded. After hearing my problem, she also consoled me very nicely and assured me to look into the matter. I became bit relaxed and anxiety free. She also called me back to inform that she could locate my laptop and then asked me to do some needful formalities for sending it back to me. I became really impressed the way they handled the problem and I thanked her vividly. After few days, I got a call from Agartala Airport for collecting my laptop, definitely after producing some evidences. I thanked God, and decided to write to IndiGo for providing so nice service, because we always criticize for getting less service, bad behavior etc. Other side of the coin also does exist and it is not a biased coin - we should let people know it. I once again thank IndiGo and wish them very good future. Dr Samir K. Sil . ..."

".... My name is Risolene Leal; I flew on your airline from Chennai to Delhi on February 23th, (last week), flight n# 6E 302 departure at 3:55 PM, which arrived in Delhi at 7:25 pm. This was my first trip to India, where I had a great time. I was getting my next flight to Chicago, (USA) American Airline at Delhi airport, at that same night. Anyways, I spent all my cash before I got to the airport in Madras, thinking that I did not need any more Indian cash because I had my credit card with me and I thought it was enough. At Delhi airport, after we landed, I found out that I needed to catch a bus to take me to the international side of the airport and would cost me 25 Rupees. At that point, I did not know what to do, other than look for an ATM machine to get some cash. After trying two machines I found out that my bank in USA blocked my account because in a hurry, I put my password wrong twice. So, there I was, no cash, and thinking: What is next? When your flight attendant, on my right side of this picture, showed up and I looked at her and told her about the situation and she immediately talked to her companion, (the flight attendant next to the captain in this picture). and got back with me with 50 Rupees, and said:" Here, you can have it I was so grateful, so happy; it felt like an angel got there at that exactly moment to rescue me. Thank you flight attendants! I don't even know your names, but I wanted to make sure that the two of you know how thankful I am, and most of all that your company knows about the good qualities of their employees, who are there helping the passengers, even outside of the airlines. I made home safe, and told all my family and friends about this great experience and your wonderful people. . ..."

".... Feedback: This evening my aged mother in law ( Vasanthy Subramanaium) was travelling by 6E381 flight to Chennai at 4/50 and we were terribly concerned as her earlier trip was very pathetic. This time we were lucky I would say to get in touch with Ms Ankitha ( your HYD Airport Staff) and I have just put her a word and to our complete surprise took care of my in law very carefully and ensured that my mother in law reached Chennai and his son ( brother in law) finally accompanied her. She had understood our concerns and right from getting her boarding pass till she reached Chennai Ms Ankitha took great care and we are running out of words to thank her. This is truly a sign of a professional touch shown by your team and we are really proud to have chosen the airline. Now this has given a confidence that in spite of the old age in law can travel alone with the support from these wonderful caring staff like Ankitha. Pl conveys our sincere heartfelt thanks and we wish her all the best in her career. She has made our day. Thanks once again... K.PARASURAMAN . ..."