Akash Mohapatra, 04-01-2015..Wow Service - Bablu Jatti
"....Dear Sir, My family and I were flying by Indigo 6E 263 from BBI to Hyderabad in 4 January, with onward flight to Singapore for my wife and Son, and connecting flight from Hyderabad to Mumbai on 5 January. We had the good fortune to meet one of your staff in BBI, Mr Bablu Jatti, Assistant Manager at IndiGo Bhubaneswar. He was like an angel who had been sent to look after us, and solve every problem that we were falling into. We were kind of jinxed that day, with one problem after the other. At first one of our bags got misplaced before we reached the airport. Then at security at Bhubaneswar, I left my phone and blackberry behind in the X ray machine which we realized when aircraft door was about to close, and then my son was sick with Diarrhoea and Vomit when we reached Hyderabad. So what did the angel do? He went beyond call of duty to assist and come up with solutions each time. He displayed a calmness and confidence which made us to trust IndiGo, and its value for its customers. 1. Baggage- Once we asked for duty manager to explain our situation on one bag which had not yet reached Bhubaneswar airport, the Assistant Manager, Mr Jatti met us, and helped us get our check in done, while assuring us that when our misplaced bag reaches the airport he will try to get it on board if it reaches on time, failing which he would try to work out some solution. Thankfully, my relatives got the bag to the airport just before flight was closed and Mr Jatti had that bag checked in for us and it was all sorted. He gave us his card, and said we can call him in case of any problem. 2. Lost Mobiles - After we were seated on board the flight I realized that I had left my Phone and Blackberry at airport security near the X ray machine. We called Mr Jatti using my wife's phone, just as aircraft doors were being closed. He was like "Mr Mohapatra, Don't worry; just call me once you reach Hyderabad. We will find your phones, and figure a way to send to you either in Hyderabad or Mumbai. Don't worry and travel safe- I will take care of everything". And he did 'take care of everything'. He was constantly messaging us, coordinating with airport security and airport manager and with IndiGo colleagues in Mumbai. When I reached Mumbai this morning at 7 am, I already know who to look for in IndiGo, and collected my Phone and blackBerry. I would have been so inconvenienced without these. And finally he called my Singapore mobile to double check that all was fine and I had received my goods! My heartfelt gratitude to IndiGo, and to your exemplary staff, Mr Jatti- who took customer service to an entirely new level! Regards. Akash Mohapatra ..."