"....Dear Customer Relations Manager, My name is Abhishek Dubey, I have flown on your airline on a few occasion and mostly pleased with your service on board and on ground as well. As always, your staffs are pleasant, helpful and technically sound. Just wanted give a special mention to Ms Pooja Dubey, who was helpful, patient, courteous and knowledgeable. She was able to work out various options which were beneficial for me during my travel. Thank you so much. Abhishek Dubey ..."

"....Dear Customer Relations, I just wanted to take a moment to thank one of your 'first impression'/'first line' representative Kriti Bhola, and appreciate her help with my maiden flight on IndiGo. I am based out of Philadelphia, US and often visit India for business and personal purposes. Usually I fly Air India or Jet Airways as they are corporate approved airlines for our organization (Cognizant) in US. My colleagues in India speak highly of IndiGo so this time, I requested them to book me on IndiGo. And Kriti became my first ever interaction with the airline. Needless to say her professionalism, customer service orientation and ability to explain the nuisances between domestic travel regulations for someone who is very familiar (and partly spoiled by) with international regulation was just fantastic. I do want to take a moment to appreciate Kriti especially for her ability to take time to make my first interaction with IndiGo a very pleasing one. No wonder my colleagues based out of India speaks highly of your airline. Please feel free to contact me if you have any questions. I look forward to many more flights on IndiGo. Best, Asheesh Shukla ..."