Terms and Conditions

Term&Conditions-slt Terms-and-Conditions-responsive
  • Passengers are requested to carry Power Banks, Portable Mobile Chargers in their hand baggage. They are not allowed to be carried inside checked luggage.
  • We recommend you check-in AT LEAST 2 Hours prior to departure time.
  • Please obtain your boarding pass from the Check-in counter, 75 minutes (international sector) / 45 minutes (domestic sector) prior to departure.
  • Boarding gates close 25 minutes prior to the scheduled time of departure for domestic & international sectors. Boarding gate numbers are subject to change, please check flight information screen for latest updates. Please report at your departure gate at the indicated boarding time. Any customer failing to report in time, may be refused boarding privileges.
  • For all international flights, we accept USD/GBP/EUR or the currency of destination (except INR) for on-board purchases. INR up to denomination 500 is accepted on Kathmandu flights. This is as per Indian regulations.
  • Hand baggage allowance is 7kgs which would include Laptop and duty-free shopping bags, with an additional restriction on maximum size of hand baggage not exceeding 7.0 kg and of dimension - length 55cm + width 35cm + height 25cm respectively. Hand baggage in excess of 7kgs will be charged at the applicable excess baggage rate at the Boarding Gate.
  • IndiGo also reserves the right to retrieve hand baggage in excess of the allowance and / or size at the Boarding Gate and loading it in the cargo hold, subject to availability of space / aircraft weight limitations, and with Limited Liability to the airline.
  • Free Checked In Baggage Allowance for all pieces combined is 15 kg ( Domestic ) / 20 kg (International, excluding Singapore to/from Tiruchirappalli & Chennai which is 30Kg). Free checked in baggage allowance for travel to Jeddah is 25 kg and from Jeddah is 25 kg + 5L Zamzam water. For travel to and from Abu Dhabi, Colombo, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon the checked in baggage allowance is up to 30 kg per adult and child. This allowance does not apply to Infants.
  • Excess Baggage Charges are discounted for staff travel. Applicable rates are Rs.50 & Rs.100 per kg for domestic & international sectors respectively. This is subject to change without prior notice.
  • All other services / products shall be as per existing rates and not discounted.  This is subject to change without prior notice.
  • For journey commencing from foreign airport, all pending payments have to be made before hand. Currently foreign airports do not have the facility to accept payments.
  • All other services / products shall be as per existing rates and not discounted.  This is subject to change without prior notice.
  • For journey commencing from foreign airport, all pending payments have to be made before hand. Currently foreign airports do not have the facility to accept payments.
  • Fog Advisory Customer satisfaction and hassle-free travel are of utmost importance to us.
  • At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.
  • We appreciate your patience and request for your kind cooperation in these times.
  • We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 9910383838.
  • Alternatively, to know flight status you can:
  • Download mobile app. 
  • Visit website – www.goindigo.in
  • Tweet us @IndiGo6E, follow us on Facebook.
  • Send SMS, ST[space]flight number[space]departure date of flight as DDMM. For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
  • Live chat on website.

 

General

  • The conduct including dressing while travelling under Staff Leisure Travel, shall be necessarily in accordance with SLT policy published on my6eworld. Failure to comply may result in refusal of boarding privileges and/or subsequent action/s as deemed fit by IndiGo.
  • Self-check-in is not permitted for staff travel bookings
  • Staff may cancel or rebook without any fees.
  • Name changes are not permitted.
  • IndiGo reserves the right to deny boarding if credit card
    information is not supplied at check-in.
  • A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in
  • For Infants valid birth certificate is required.
  • Passengers without valid visa or necessary travel documents to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.
  • Passengers going to foreign destination must comply with 'OK TO BOARD' comment requirement in their PNR.
  • Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.
  • It is the responsibility of customer travelling under Staff Leisure Travel, to comply with all regulatory & airline requirements.
  • This booking is governed by IndiGo's staff leisure travel policy, fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in
  • Check Your Flight Timings: To know the flight status on the day of departure, contact our 24 X 7 call center departure, contact our 24 X 7 call center or logon to our website or mobile app (available on iPhone, Windows, Android and Blackberry), or send an sms to 566772 in the following format: "ST[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
  • Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered.
  • Hot Food and Beverages shall not be served on short sector flights.
  • Flight schedules are subject to change and approval by authorities.
1500 Daily flights
63 Domestic Destinations
24 International Destinations
300+ Million happy customers
270+ Fleet tall